Customer Support Representative

About the role

We are looking for an Off-Page SEO Executive with 2-3 years of experience to handle backlink building and off-page SEO for our clients. The candidate should have tech awareness, good spoken English, and a solid understanding of current digital market trends.

Key Responsibilities

• Build and manage quality backlinks for client websites across tech and SaaS niches
• Execute off-page SEO activities including guest posting, niche edits, directory submissions, and profile creation
• Identify backlink opportunities through competitor analysis and niche research
• Maintain backlink trackers, live URLs, and weekly reports
• Contribute to building and improving internal SEO systems and processes
• Coordinate with the content and SEO teams for anchor text and landing page alignment

Required Skills

• Knowledge in Off-Page SEO and backlink building
• Tech awareness — comfortable working on software or SaaS websites
• Good spoken and written English
• Hands-on experience with tools like Ahrefs or SEMrush
• Understanding of current SEO trends and digital market
• Ability to evaluate link quality and avoid spammy practices

You can contact me on this WhatsApp number: Nine three one six one two zero one three two

We are seeking a highly analytical and detail-oriented Senior Data Analyst to lead data management, reporting, automation, and system development initiatives across the organization. The role focuses on transforming raw data into meaningful insights, designing and implementing automated systems, strengthening data structures, and supporting cross-functional teams with accurate, actionable intelligence to drive strategic and operational business decisions.

Key Responsibilities

1. Data Management & Reporting

• Collect, clean, validate, and consolidate data from multiple internal and external sources.
• Prepare and deliver daily, weekly, and monthly MIS reports for management and departments.
• Design, develop, and maintain dashboards to track KPIs, performance metrics, and operational trends.

2. Database & Data Accuracy Management

• Manage and regularly update internal databases, spreadsheets, and reporting systems.
• Ensure data accuracy, consistency, integrity, and confidentiality across all platforms.
• Implement best practices for data validation, version control, and audit checks.

3. Data Analysis & Business Insights

• Analyze large and complex datasets to identify trends, patterns, gaps, and anomalies.
• Translate data findings into clear, actionable insights and recommendations to support strategic and operational decision-making.

4. Reporting Automation, System Recommendation & Implementation

• Identify opportunities to replace manual or semi-manual processes with automated, data-driven systems.
• Design and implement automated reporting frameworks, dashboards, and data pipelines using Excel (Power Query, VBA, Macros), SQL, BI tools, and Python.
• Proactively suggest new automation tools, system enhancements, or integrations to improve efficiency, accuracy, and scalability.
• Lead the end-to-end implementation of approved automation initiatives, including requirement gathering, system design, testing, deployment, and stabilization.
• Continuously monitor and optimize automated systems in line with business growth and evolving data needs.

5. Cross-Functional Coordination & Support

• Collaborate with Sales, HR, Finance, Operations, and other departments to understand reporting and data requirements.
• Provide support for ad-hoc analysis, custom reports, and special data requests.
• Act as a data partner to department heads for decision support and performance tracking.

6. Documentation & Compliance

• Maintain complete and updated documentation for MIS processes, reports, data models, automation logic, and system changes.
• Ensure compliance with company data governance policies and applicable data protection standards.

System Development & Data Structuring Responsibilities

• Study and understand departmental workflows to evaluate how data is generated, processed, and utilized.
• Review existing manual and digital data systems to identify operational gaps, risks, and improvement opportunities.
• Recommend structured data models, reporting formats, and storage solutions aligned with business requirements.
• Coordinate with department heads to define data structures, access levels, and reporting standards.
• Implement new or upgraded data systems (Excel-based models, cloud platforms, ERP integrations) with minimal operational disruption.
• Design structured data formats and role-based access controls to ensure secure and organized data management.
• Train employees on newly implemented systems and provide post-implementation support.
• Monitor system performance, resolve issues, and continuously improve systems based on user feedback and organizational growth.

Qualifications & Experience

• Bachelor’s degree in Commerce, Statistics, Computer Applications, or a related field.
• 3–5 years of experience in data analytics, reporting, or system automation roles.
• Strong analytical thinking, logical reasoning, and problem-solving abilities.
• High attention to detail with excellent organizational and documentation skills.

Technical Skills (Must Have)

• Advanced Excel: Power Query, Power Pivot, VBA basics, Macros, Charts
• Python or R: Data cleaning, analysis, automation (Pandas, NumPy, etc.)
• BI Tools: Power BI or Tableau (DAX, data modeling, dashboard optimization)
• Data Warehousing Concepts: ETL processes, OLAP, Star/Snowflake schema
• Google Apps Script: Automation in Google Sheets, custom functions, triggers, API integrations, workflow optimization

We are looking for a Chartering Executive/Sr. Chartering Executive with a strong background in Shipping & Logistics, specifically in NVOCC and Freight Forwarding Operations.

Location: Belapur, Navi Mumbai (ONSITE/REMOTE/HYBRID)

Qualifications/Requirements:

·      Diploma or above, preferably holder of Degree in Marine Studies / Shipping Operations or related discipline.

·      At least 2 years chartering experience with proven track record in dry bulk cargo and Projects cargos.

·      Solid network with ship owners/operators, brokers and ship operator is highly preferred.

·      Good knowledge of all type of dry bulk cargo charter parties.

·      Excellent communication and negotiation skills.

·      Good in written & spoken English

·      Proficient in MS word, excel and outlook.

·      Detail and result oriented, proactive, self-motivated and able to work independently.

·      Willing to work in multi-cultural environment.

• Familiarity with project cargo, bulk shipments, or NVOCC operations

Key Responsibilities:

·      To handle complete post fixture operation of a time charter and voyage chartered vessels.

·      Prepare voyage costing, final hire calculations and laytime calculations of the vessel.

·      Finalizing port disbursement account with agents.

·      Independent communication with owners/brokers/receiver and shipping agents etc.

·      Filing and keeping records of hire/payments, updating vessel and bunker register etc.

Job Title: Product Owner / Product Manager

📍 Location: Hyderabad

🕓 Employment Type: Contract

🧠 Experience Required: 10+ Years

Job Purpose

We are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.

This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.

As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.

Key Responsibilities

Product & Service Ownership

• Own the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).
• Lead design, development, deployment, and support of global IT solutions aligned with business strategies.
• Drive continuous improvement and ensure products evolve effectively to meet changing business needs.
• Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.

Delivery & Vendor Management

• Manage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.
• Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.
• Serve as the primary escalation point for business demands and critical incidents.

Leadership & Team Development

• Lead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.
• Develop talent and succession plans to ensure sustainability of technical and business expertise.
• Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.

Stakeholder Management

• Collaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.
• Provide regular progress updates to stakeholders on demands, deliverables, and service performance.
• Build and sustain a network of key users, functional experts, and product owners globally.

Governance & Financial Management

• Manage product area budgets, ensuring cost optimization and transparency.
• Contribute to strategic planning and support the HUB Talent Pipeline strategy.
• Ensure compliance with IT governance, risk management, and service introduction frameworks.

Qualifications & Experience

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 10+ years of experience in SAP ABAP development and product management.
• Strong technical and functional knowledge of integration technologies:
• BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)
• Experience managing global IT delivery teams and vendor resources.
• Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.
• Proven experience with Agile, Scrum, ITIL, DevOps frameworks.
• Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.

Key Competencies

Technical & Functional Skills:

• Product Lifecycle Management
• Service Delivery & ITIL Processes
• Stakeholder Relationship Management
• Vendor Management
• Service Level Management (SLM)
• Agile / Scrum / DevOps Methodologies
• SAP ABAP Expertise

Leadership & Behavioral Competencies:

• Strategic Thinking & Problem Solving
• Team Building & Talent Development
• Customer-Centric Mindset (“Zero Distance to Customer”)
• Dealing with Ambiguity & Complex Challenges
• Strong Communication & Collaboration Skills

Desired Candidate Profile

• 10+ years and above experience (preferably an ex-entrepreneur in the EdTech domain)
• Experience in Scaling up Business from #0to1 to #1to10
• Expertise in setting up B2C and various other sales and marketing processes
• Strong exposure in Digital Marketing (including Performance / Product Marketing)
• Strong interpersonal skills, and ability to form relationships and build networks
• Experience in leading cross-functional teams and work

Hi ,

We are looking for a full time employee who can help us run our email and linkedin outreach program. The responsibilities are described below:

Responsibilities:

• Research on various sectors such as remote products or gaming
• Send customized emails or linkedin messages to prospects
• Maintain the organization CRM

What we’re looking for :

• Excellent English communication skills
• Must have actual Marketing/Sales experience.
• Open to all educational qualifications
• Previous experience in a similar role in the IT industry
• Brownie points if you are active on linkedin