Customer Support Representative

We are good with S4,ECC Payroll, migration from ECC to S4.

This is implementation role.

2 end to end life cycle of Payroll, have configuration exp, configuration exp, understand us Tax & worked on US payroll

Exp in Design & requirement gathering , even if its on-prem payroll, we are good with it

2 end to end implementation cycle,

We will providing them payroll requirements & they need to configure system unit test, & support activities. 

Key job responsibilities:

Responsible for successful end to end delivery and payroll configuration in large scale global projects. This role involves in-depth understanding of processes across various HCM modules and the ability to define various strategies and leading small teams. Practitioner must be able to analyze, map, and transform HR business processes; design target operating models , configure and unit-test SAP/SuccessFactors modules, focusing on US Payroll and integrations , develop and review functional specifications, configuration documentation, and test scenarios and ensure high client satisfaction through quality, communication, and timely delivery.

1)      4+ years of SAP US payroll experience.

2)      Experience of US Payroll and HR processes in a technical capacity – PA/OM, Payroll

3)      Should have worked on at least two implementation projects

4)      Should have experience of working in large/disparate teams

5)      Understand Business Processes

6)      Identify, document as-is processes and design & recommend to-be processes

7)      Map Business Processes to SAP/SuccessFactors

8)      Analyze & identify system limitations and requirement gaps

9)      Configure & unit test in relevant SAP/SuccessFactors modules

10)   Write/ review Functional Specification / Configuration Workbook documents

11)   Develop test scenarios, scripts, cases, data

12)   Lead and/or support cutover preparation, go-live activities and hypercare support

13)   Should have troubleshooting knowledge of payroll schema, PCR’s , Identify and fix errors

14)   Strong payroll skills with good understanding of benefits, time management & OM/PA

15)   Interfaces testing with mapping and validation

16)   Good knowledge on country specific tax forms and year end activities

17)   Understand Business Processes. Map Business Processes to SAP/SuccessFactors

18)   Identify, document as-is processes and design & recommend to-be processes

19)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

20)   Play lead roles preferably on multiple projects. Understands project statuses, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points

21)   Work closely with customer, technical and functional teams to deliver project scope on time, on budget and with high quality deliverables

22)   Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

23)   Use prior experience to develop accurate work estimates, project budgets and timelines

24)   Ensure client satisfaction targets are achieved

25)   Be a key contributor in the team, drive desired professional behaviors and motivate the team to the highest levels of performance and ensure that team resources have the best conditions to perform successfully

26)   Exercise required controls and propose improvements as required, including quality plans, issues and action logs, risk management plans and change control plans, for all aspects of the assignment

27)   Follow SLAs and projects/CRs plan effectively

28)   Drive Innovation/Process improvements

29)   Responsible for Statement of Work preparation, purchase orders, price quotes and other contractual materials as part of scheduling and deploying resources

30)   Ensure business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success

31)   Act as an SAP HR and SuccessFactors subject matter expert by providing best-practice guidance on HCM business processes

32)   Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures

33)   Mentor associates and foster a learning and growth environment

34)   Retrieving Data from Employee Central

35)   Update configuration workbooks when necessary.

36)   Configure & unit test in relevant SAP/SuccessFactors modules

37)   Write/ review Functional Specification / Configuration Workbook documents

38)   Develop test scenarios, scripts, cases, dat

39)   Participate in internal and client knowledge transfer sessions.

40)   Proactively review data and deliverables for issues and escalates as appropriate.

41)   Liaise with 3rd party vendors for product/integration issues.

42)   Good to have finance and 3rd party integration knowledge, integration to ADP

Experience:

·        Min 4 yrs in SAP HCM/Successfactors

·        Valid ECP certification is Optional

Key Skills:

·        Minimum 1-year experience with successful implementations of the SuccessFactors or HCM solutions

·        SAP HCM – US Payroll , CA and Global countries

• Minimum of 2 HCM payroll implementations.
• Excellent verbal and written communication skills

Qualification: Required B. Tech/B.E/MBA/MCA

Looking to grow your career in inside sales with one of India’s top health tech companies?

🧾 What’s the Role?

You'll be speaking to customers, helping them understand healthcare services, and converting leads into sales over calls. If you’ve worked in a voice process or telesales before, this could be the perfect next step for you!

✅ What We’re Looking For :-

• Graduate (Any stream)—Science graduates preferred
• 1 to 4 years of experience in voice process or inside sales
• Must have good communication skills in English & Hindi
• Please note: Freshers and 10+2 candidates will not be considered

💰 Salary & Incentives :-

• Incentives: ₹5,000 per month based on performance (₹60,000 per year!)
• Final salary will depend on your current package and experience
• 📍 Work Location: Indore (Work from Office)
• 🕘 Work Days: 6 days a week | Rotational week-offs

About The Role The Senior Talent Acquisition Specialist will own the complete recruitment process and drive strategic hiring initiatives to meet, build, and forecast the organization's talent needs while also collaborating with the HR team to enhance the eNPS score.

What Describes You Best

• Bachelor’s/Master’s degree in Business/HR (mandatory)/Psychology
• Minimum 3-5 years of experience in hiring, preferably in the IT industry
• Experience of using ATS and other recruitment software
• Prior experience in hiring for a Product SaaS-based startup
• Knowledge of national employee and labor laws

Skills

• Excellent written and spoken English skills
• Excellent interpersonal and communication skills with the ability to build strong relationships with candidates and internal stakeholders
• Experience in hiring multiple tech and non-tech roles (business analyst, AI/Ml engineer, data scientist, Sales roles etc )
• ability to map, search, and filter appropriate candidates from multiple sources, combined with a strong understanding of technical skills, terminologies, and roles.
• Strong analytical skills with the ability to leverage data to drive decisions
• Ability to work independently, prioritize tasks, and manage multiple deadlines , keep all stakeholders informed of current industry and hiring trends
• Knowledge of Microsoft office suite and Google suite

Additional Skills: (nice to have) Experience in hiring managerial positions Experience with HRMS software, e.g KEKA, BambooHR, etc HR certifications (SHRM, CIPD) Experience in HR operations (Payroll, attendance ) Experience working with OKRs

What will you own As a Sr. Talent Acquisition Specialist, you will take complete ownership of the entire recruitment process focusing on sourcing, attracting, and hiring top talent that aligns with the values and goals of the organization. Additionally, you will also be actively responsible for creating and driving employer branding initiatives and assist in other HR activities.

**How will you spend your time at Eclat **

• Own end-to-end Recruitment process and drive strategic hiring initiatives to forecast and meet the organization's talent needs in collaboration with all stakeholders e.g. Functional heads and hiring managers.
• Engage potential candidates through various channels, promoting the company’s values, culture, perks, and employer brand to ensure a positive candidate experience.
• Utilize HR analytics to drive improvements in HR strategies and recruitment processes by staying informed on the latest talent market trends.
• Manage and maintain accurate candidate records in terms of interviews, feedback and recruitment metrics such as Offer to Joining ratio, Drop out figures, etc
• Collaborate and participate in other HR activities to positively enhance the eNPS score.

Why Join Us

• Be a part of our growth story as we aim to take a leadership position in international markets
• Opportunity to manage and lead global teams and channel partner network
• Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing
• Healthy work/life balance, offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support

Requirements:

· Identifying opportunities in target markets for your organization’s products and services.

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.

• Strong grasp of computer science fundamentals and excellent problem solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.

• Looking for “Mainframe Production Support”
• Job Location- Bangalore
• Position: Mainframe Production Support (Good experience in Java)
• Job Description:
• Looking for strong Cobo/PL1, DB2, JCL
• Good exposure in Production Support.
• Good Interpersonal skills.
• Good exposure in handling tickets, RCA and Resolving issues.
• Good IN Core Java or API concepts
• Who can do migration from Mainframe to Java