Customer Support - Mumbai (Inbound/Outbound)

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

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Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 2-3+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

We are looking "Senior SAP PS Functional Consultant" for Reputed Client @ Chennai Permanent Role.

• 6+ Years of Experience in SAP PS support / implementation with knowledge of integration to other modules.

• Will be able to Configure SAP PS Module as per Change Requests, Assessment Reports & Business Blueprint Documents.

• Must be able to produce/perform System Configuration, System developments & Testing Reports and conduct Training Sessions.

• Able to conduct User Acceptance Testing and Training Sessions.

• Able to Handle project Testing Data & Project Cutover Data.

• Expert in Master Data Management of SAP PS related Objects.

• Support End Users for all SAP Project Systems processes including cost planning, controlling & procurement items.

• Able to support reporting requirements from Business.

• Ability to communicate effectively.

The Risk team is responsible for overall risk framework and strategy for the organization. The team develops various risk models, arrives at various sector reports from a risk perspective and provides in depth analysis and recommendation around risk profiles of various clients.

In this role, the person is responsible for playing a leadership role in the Risk function to identify, assess, monitor and make timely and measured judgments on all current and potential future risks faced, in order to protect the organization’s interest, assets and reputation of the group along with growing shareholder value and profitability.

Responsibilities

• Manage risk for the retail and wholesale portfolio. Should have managed organization level Risk Policies, Credit Underwriting and Collection functions.
• Manage risk framework for the organization - including updating, establishing new risk management mechanisms, to identify, assess, monitor, measure and control a broad spectrum of risks. Ensure all policies and frameworks are kept updated and deployed to the optimum level.
• Develop continuous monitoring and improvement of the quality of the organization's credit and lending portfolio through credit policy direction and implementation.
• Possess a complete understanding the business. Evaluate, improve, and monitor the business, including assisting in reporting to the Board and Board Committees and providing leadership in the effectiveness of credit risk management controls, systems, and processes across the organization.
• Lead and mentor a team of analysts.

• Possess 7+ years of relevant experience in financial services industry in a risk role.
• Exposure to both wholesale and retail risk in a banking environment will be preferred. Some experience in a business / sales role within the banking / NBFC space will be an added advantage.
• Should have held a position of authority in terms of allocation and appropriating limits.
• Sector understanding in financial institution space and good knowledge of interpreting financial trends.
• High proficiency in Python and SQL/NoSQL.
• Experience with big data and cloud computing e.g., PySpark, data lake is a plus.
• Outstanding written, verbal and interpersonal communication skills.
• Ability to speak at various levels of an organization (CXOs to analysts).
• Have demonstrated resilience – stayed with companies and taking businesses to scale, have preferably not ‘hopped jobs. Strong organizational skills and excellent follow-through.
• Present / articulate / position an idea compellingly and ability to work in a fast-paced dynamic environment.
• Excellent communication and presentation skills.
• Takes personal ownership; Self-starter; Ability to drive projects with minimal guidance and focus on high impact work.
• Learns continuously; Seeks out knowledge, ideas and feedback.

Senior Full Stack Developer (Ruby on Rails, ReactJS) - Mirafra Technologies

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. They are expected to have experience in building web and API based application platforms

Educational Qualification :

            B.E. / B.Tech / from top tier IITs/NITs with at least 4-6 years of experience in full stack  development for Web Applications

Overview :

            Opportunity to work as a Software developer for a content based Progressive Web App in the ed-tech industry. This platform enables creation and consumption of stories in multiple languages with the use of technology to scale creation as well as providing users with content suggestions based on their reading preferences. The project entails development of new features and deployment using a CI/CD model based on requirements from the product team.

The responsibilities would include:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Development of new features
• Debugging issues with existing features
• Monitoring application health
• Proactive approach to upgrade technology/plugins, modify architecture etc. to ensure reduction in issues and improvement in platform performance
• Hotfixes and support for L3 tickets raised from end users with highest priority
• Mentoring other members of the team in new and evolving technology tools / paradigms

Must have:

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Preceding experience with ReactJS workflows like Redux, Create React App, data structure libraries
• Strong understanding of Javascript, ReactJS, HTML, CSS, Ruby and Ruby on Rails
• Strong understanding of scalable, modular, open and robust application / database architecture.
• Strong analytical, problem solving skills for ambiguous high level business / technical issues
• Familiarity with concepts of MVC, ORM, and RESTful
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Hands on Experience with relational databases Postgresql and MySQL
• Solid understanding of object-oriented programming
• Proficient in writing unit and functional tests with RSpec, Capybara
• Familiarity with Couchbase and ElasticSearch (NoSQL DB)
• Able to implement automated testing platforms and unit tests with RSpec
• Proficient understanding of code versioning tools (e.g. Git)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration/continuous development (CI/CD) tools and methodologies
• Proficient in verbal and written communication.
• Experience in debugging system performance issues and creating long term solutions for the same would be an added benefit.

Good to have :

• Experience with Cloud services, web servers, load balancers, auto scaling of architecture would be preferred

As an Architect you are responsible for research, design, test, implement, and maintain Android applications
to meet client needs. You are expected to be Subject Matter Experts on Android application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they
learn and grow, take ownership and responsibility not only for your deliverables, but for the entire
application and its use, and to find a balance between achieving software excellence and delivering working
code.
Roles and Responsibilities
o Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
o You will help guide multiple Agile teams with open communication channels, regular releases, and a
focus on continuous improvement.
o Guide and mentor a team of Android developers and work closely with Quality Engineers
o Establish best practices and processes that ensure quality within the team
o Champion our best practices and mentor team on use and results of these best practices
o Responsibility for product both pre and post launch to ensure application is meeting customer needs
and achieving continued revenue goals
o Architect, Lead, implement and review new features for android phones and tablets.
o Interactive communication of designs and other development topics to Leadership, Product Owners,
Scrum Master and other Agile Team members.
o Lead code reviews to ensure code quality and shared knowledge.
o Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
o Take ownership and sense of responsibility of all deliverables.
o Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality
Engineers) as well as across organization to balance creative objectives with business needs and
technical requirements
Looking for experienced senior Android and iOS mobile architect / developers to join an established team working on a Tier 1 personal cloud platform with 20M+ subscribers.   Candidates will be joining at an ideal time as the program undertakes a technology refresh in migrating toward progressive web application technology.  Candidates will have the opportunity to be hands on while also leading design activities and implementing programs to improve quality and productivity.    Will have a direct channel to the product leadership team for support of transformation initiatives.

ho we have in mind:
• 10+ years of experience in developing native Android application(s). Kotlin is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Experience leading large development teams in active Lead/Architect role
• Experience architecting mobile applications main focus on Android apps.
• Expert on Android OS, Android UI design principles, Android architectural components, Android
design patterns (MVP, MVVM), best practices and a desire to learn and apply new technologies.
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Experience with RESTful web services using XML/JSON data formats
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow
documents etc
• High levels of software engineering literacy and communication skills
• Professional demeanor who works easily with leadership, product owners, engineers and other
departments both internally and externally

• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React.
• Proficiency with server side languages such as Python, Java, PHP and .Net.
• Familiarity with database technology such as MySQL, Oracle and MongoDB.
• Excellent verbal communication skills.

About the Role

The Dremio India team owns the development of the cloud infrastructure and services that power Dremio's Data Lake Engine. With focus on query performance optimization, supporting modern table formats like Iceberg, Deltalake and Nessie, this team provides endless opportunities to to define the products for next generation of data analytics.

In this role, you will get opportunities to impact high performance system software and scalable SaaS services through application of continuous performance management. You will plan, design,  automate, execute the runs followed by deep analysis and identification of key performance fixes in collaboration with developers. Open and flexible work culture combined with providing employees ownership of the work they do will help you develop as a leader. The inclusive culture of the company will provide you a platform to bring fresh ideas and innovate. 

Responsibilities

• Deliver end to end performance testing independently using agile methodologies
• Prepare performance test plans, load simulators and test harnesses to thoroughly test the products against the approved specifications
• Translate deep insight of architecture, product & usage into an enhanced automated performance measurement & evaluation framework to support continuous performance management.
• Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
• Collaborate with other engineering and customer success functions to simulate customer data and usage patterns, workloads to execute performance runs, identify and  fix customer issues and make sure that customers get highly performant, optimized and scalable Dremio experience 
• Analyze performance bottlenecks, root cause issues, file defects, follow up with developers, documentation and other teams on the resolution.
• Publish performance benchmark report based on test runs in accordance with industry standards
• Regularly communicate leadership team with an assessment of the performance, scalability, reliability, and robustness of products before they are exposed to customers
• Analyze and debug performance issues in customer environments.
• Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
• Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation

Basic Requirements

• B.Tech/M.Tech/Equivalent in Computer Science or a related technical field 
• 8+ years of performance automation engineering experience on large scale distributed systems
• Proficiency in any of Java/C++/Python/Go and automation frameworks
• Hands on experience in integration performance automation using CI/CD tools like Jenkins
• Experience in planning and executing performance engineering tasks to completion and taking ownership of performance epics during a set of sprints.
• Experience in designing, implementing, executing and analyzing automated performance tests for complex, production system software.
• Experience in analyzing performance bottlenecks in system, performing root cause analysis, and following issue resolution workflow to tune the system to provide optimized performance
• Ability to derive meaningful insights from the collected performance data, articulate performance findings effectively with senior team members to evaluate design choices.
• Experience with database systems internals, query optimization, understanding and tuning query access plans, and query execution instrumentation.
• Hands on experience of working projects on AWS, Azure and Google Cloud Platform 
• Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
• Ability to create reusable components to automate repeatable, manual activities
• Ability to write technical reports and summary and present to leadership team
• Passion for learning and delivering using latest technologies
• Excellent communication skills and affinity for collaboration and teamwork
• Passion and ability to work in a fast paced and agile development environment.

Preferred Qualification 

• Hands on experience of multi-threaded and asynchronous programming models
• Hands on experience  in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, storage systems