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Customer Support
Customer Support
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Customer Support

Mohit Mohit's profile picture
Posted by Mohit Mohit
0 - 1 yrs
₹1L - ₹1.6L / yr
Faridabad
Skills
Communication Skills
Outbound call
Inbound call

Job Description: Customer Support (Female)


Position: Customer Support Representative (Female)


Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]


Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.


Key Responsibilities:


Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.


Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.


Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.


Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.


Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.


Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:


Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).


Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CARZFIXUP

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

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