Job Description: Customer Support (Female)
Position: Customer Support Representative (Female)
Location: [Faridabad]
Salary: ₹8,000 - ₹12,000 per month (in-hand)
Working Hours: [9 AM – 6 PM, Monday – Saturday]
Job Overview:
We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.
Key Responsibilities:
Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance
.
Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.
Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.
Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.
Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.
Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.
Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.
Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.
Requirements:
Female candidates preferred.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and a customer-centric attitude.
Prior experience in customer support or in a service-oriented industry is a plus.
Basic knowledge of bike services (or willingness to learn).
Ability to work efficiently in a fast-paced environment.
Proficiency in computer skills (MS Office, CRM software, etc.).
Benefits:
Friendly and supportive work environment.
Opportunities for career growth and skill development.
Shubham Vishwakarma
Full Stack Developer - Averlon
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