Staffing

We are looking for an experienced SDE-3 Backend Engineer (Node.js) to lead the backend engineering pod responsible for third-party integrations, observability, and engineering support.

The role requires someone who is technically strong in Node.js, TypeScript, databases, and backend system design, and who can remain hands-on while guiding engineers and working closely with internal teams and external partners.

Key Responsibilities

• Own delivery, quality, and production stability for third-party
• integrations, observability, and engineering support.
• Own technical design, architecture decisions, code reviews, and delivery quality for services owned by the pod.
• Drive strong engineering practices across design reviews, code reviews, testing, documentation, release discipline, and operational readiness.
• Design, build, and maintain scalable backend services and APIs using Node.js and TypeScript.
• Own integrations with banks, payment partners, fintech partners, and other external systems.
• Ensure partner integrations are reliable, secure, well-documented, and easy to support.
• Build monitoring, alerting, dashboards, and visibility across critical services and partner workflows.
• Create and maintain runbooks, SOPs, dashboards, and troubleshooting guides for critical services and partner workflows.
• Drive timely resolution of production issues, partner issues, and internal escalations.
• Perform RCA for incidents and ensure long-term fixes are implemented.
• Mentor junior engineers and improve engineering practices within the pod.

• Strong hands-on experience in Node.js and TypeScript backend development.
• Strong database skills, including schema design, query optimization, indexing, transactions, and performance tuning.
• Strong understanding of building scalable, performant, resilient, and fault-tolerant backend systems.
• Experience with third-party integrations, webhooks, callbacks, retries, timeouts, and error handling.
• Strong debugging and production issue resolution skills.
• Experience with logging, monitoring, alerting, dashboards, and observability tools is preferred.
• Good understanding of secure API design, authentication, authorization, and data protection.
• Exposure to AWS, Docker, Kubernetes, CI/CD, Grafana, Prometheus, ELK, or similar tools.
• Ability to guide and mentor engineers while remaining hands-on.
• Ability to drive delivery, manage technical execution, and ensure quality within the pod.
• Strong communication skills for working with internal teams and external stakeholders.

Strong Cloud Automation Architect Profile

Mandatory (Experience 1) – Must have 8+ years of total experience with the last 6–7 years focused continuously on hands-on infrastructure automation in enterprise environments

Mandatory (Experience 2) – Must have expert-level Ansible engineering, including advanced Jinja2 templating, dynamic inventory, custom module development, and designing enterprise-grade playbooks, roles, and collections across AWS, Azure, VMware, and REST-integrated environments

Mandatory (Experience 3) – Must have strong Kubernetes and Helm expertise, including custom Helm chart authoring, multi-environment lifecycle management (upgrades, rollbacks, canary releases), namespace management, RBAC, secrets, and network policies — with GitOps adoption via ArgoCD or Flux

Mandatory (Experience 4) – Must have deep Terraform knowledge, including reusable module design covering AWS networking, IAM, EKS, ECS, RDS, and security controls — with CI/CD integration (GitHub Actions or Azure DevOps) including automated testing, linting, drift detection, and policy enforcement

Mandatory (Experience 5) – Must have solid AWS architecture knowledge, including serverless and event-driven automation (Lambda, Step Functions, Event Bridge, SNS/SQS, S3 triggers, Systems Manager), IAM design, cross-account automation across AWS Organizations, and multi-account networking aligned with CIS, NIST, and AWS Well-Architected standards

Mandatory (Experience 6) – Must have experience with security and compliance automation including CIS benchmark enforcement, vulnerability remediation, infrastructure hardening, certificate lifecycle management, and integration with CyberArk, AWS Secrets Manager, and SSM Parameter Store

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 1-2 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

You will:

• Collaborate with the I-Stem Voice AI team and CEO to design, build and ship new agent capabilities
• Develop, test and refine end-to-end voice agent models (ASR, NLU, dialog management, TTS)
• Stress-test agents in noisy, real-world scenarios and iterate for improved robustness and low latency
• Research and prototype cutting-edge techniques (e.g. robust speech recognition, adaptive language understanding)
• Partner with backend and frontend engineers to seamlessly integrate AI components into live voice products
• Monitor agent performance in production, analyze failure cases, and drive continuous improvement
• Occasionally demo our Voice AI solutions at industry events and user forums

You are:

• An AI/Software Engineer with hands-on experience in speech-centric ML (ASR, NLU or TTS)
• Skilled in building and tuning transformer-based speech models and handling real-time audio pipelines
• Obsessed with reliability: you design experiments to push agents to their limits and root-cause every error
• A clear thinker who deconstructs complex voice interactions from first principles
• Passionate about making voice technology inclusive and accessible for diverse users
• Comfortable moving fast in a small team, yet dogged about code quality, testing and reproducibility

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

This person is required for a 9-months contract, will work with our client, one of the largest & most reputed Footwear brands in India while being on the payroll of Benchkart.

• Proficient in PL/SQL coding. Having hands-on experience in writing databases, triggers, functions, procedures, packages, dynamic SQL queries.

• Strong knowledge of Oracle Forms and Reports(D2K). Having experience in developing complex forms and reports for end-user applications.

• Knowledge of APEX & Unix Shell Scripting as an additional Skillset.

• Having knowledge of Performance tuning.

• Using standard methodologies, analyze functional and requirement documents to develop technical design specifications.

• Perform root cause analysis on production issues to Identify bottlenecks and bugs.

• 24X7 support is expected for critical production calls on an exceptional basis

• should play a role of an independent technical team member

• Ability to develop good technical designs with all the required considerations - scalability, performance, architecture.

• Maintain a high level of code quality, SDLC processes, and documentation and should possess good communication skills.

• Good Knowledge of code versioning tools and knowledge of Jira or similar ticketing tools.

• Strong analytical and problem-solving skills and should be able to estimate efforts for minor enhancements.

• Experience in working with the global team. Participate actively in conference calls and drive the discussions and meetings. Also, work closely with the cross-functional teams on various production issues and projects with the Capability to travel abroad (up to 25%)

• Other mandatory Skill sets: Oracle Apex, Basic database administration.

• Addon Skills: Oracle ORDS, Web services, AJAX/Advanced JavaScript experience, Oracle Cloud exposure (OCI, DBAAS)

We are looking for an experienced IOS developer who can help make our IOS app even more spectacular for the highest performing professionals globally.

About Track

The calendar is a tool that can assist you to achieve your highest human potential. Being productive with your time and collaborating efficiently with others is key to it. And Track (https://thetrackapp.com) is the fastest calendar experience ever. We've redesigned the calendar from the ground up to be fast, simple, effortless and also fun.

The Team

We are a small and efficient team and speed is part of everything we build and do

We are backed by amazing investors from India and US who have cofounded startups which had massive exits and the investors are currently on boards of Unicorn startups.

The Founder has over 12 years of experience in technology, studied and worked in the US for 8 years, and has cofounded a startup before.

Expected Skills :- 

1. Abillity to write API calls that work efficiently in the background
2. Ideally worked with Realm DB but SQLLite is fine 
3. Ability to take a design and create a replica using programmatic code. We don't use Storyboard. 
4. Should have great knowledge of Architecture patterns like MVC, MVVM 
5. Ability to work with Notifications 
6. ideally should have worked on Extensions
7. Excellent debugging skills
8. Excellent problem solving skills 
9. should understand how to make asyncronous non blocking API calls. 
10. Having worked on a Chat application that uses Websockets, or XMPP or Firebase would be a big bonus .
11. Having worked with OAuth2 flows or Google apis would alos be a big bonus

Personal Skills 
1. Go getter attitude. Should look for things that can improve and then go ahead and make them better. 

How we hire? 

You typically do a project that can be completed within a week. If the quality is great, we will pay you for it. Sometimes that's good enough. Sometimes we may to a problem solving / algorithm interview after that.