Copywriter

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

- Strong knowledge of 'Swift' programming language, knowledge of Objective C is a plus.
- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
- Experience with offline storage, threading, and performance tuning.
- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.

Must have Skills:

- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.

Key Responsibilities:

- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.

Job Description:

• Responsible for helping in data preparation and data pull
• Should be able to cut and slice data to extract interesting insights from the data
• Work closely with cross-functional teams, TPMs & PMs to execute deliverables
• Identify key requirements needed from cross-functional teams and external vendors
• Accountable for delivering against established business goals/objectives
• Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
• Working on strategy development to enhance user experience
• Work with development teams to learn existing projects and different use cases.
• Hands-on experience in Excel & MS Office - Expert, SQL will be preferred

Technical Skills:

• Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
• Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

Desired Skills:

• An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
• Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.

1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office

JOB DESCRIPTION:

• Experience range – 4 to 7 years

• Good understanding of software engineering practices, SDLC.
• Strong in analytical, design and problem-solving skills, with a strong desire to create new things, dive in wherever there’s a need and learn new things
• Hands-on experience in Java / J2EE application development using open-source frameworks like Spring.
• Experience in unit test frameworks like JUnit
• Need to optimize code and test programming modules
• Excellent Object-Oriented Analysis & Design skills.
• Must have experience in Software design using design patterns. Exposure to technical solutions will be an advantage
• Must have experience in relational database technologies with experience on databases such as PostgreSQL, MySQL
• Strong proficiency with Java programming - Must have experience on Micro-Services using Spring boot.
• Good to have experience in JavaScript
• Good to have previously worked on distributed systems
• Good to have a working knowledge of Redis
• Good to have exposure to stream processing and functional programming
• Strong sense of ownership and accountability.
• Excellent communication and teamwork skills

ROLES & RESPONSIBILITIES:

• Lead a team of 4- 8 engineers closely with complete authority and accountability to deliver high-quality software products in a fast-paced environment.
• Lead your team to design and develop applications based on Microservices architecture.
• Guide your team members on the latest technologies including Java, Spring, Spring-Boot, Angular, Hibernate, Redis, Hazelcast, Bootstrap, jQuery etc.
• Leverage development tools including AWS, GIT, Nginx, Jira, Confluence, Jenkins etc.
• Collaborate with other technical managers, architects, and product owners to build an integrated enterprise-class software product suite

Skills

• Java, Spring Boot – Must, Spring Data, ReactJS, DevOps, HTML5, CSS3, JavaScript ES6 & above – Good to have

• Managing various accounting transactions of the company by preparing and maintaining financial records and financial statements
• Managing various accounting activities which include, but not limited to, reconciliation of bank statements, accounts receivable, accounts payable, calculation of taxes and filing tax returns etc
• Preparing and involving in budget forecasts
• Overseeing and Implementing accounting systems and processes and also communicating any technical issues related to the same
• Reviewing and handling monthly, quarterly and annual closings
• Preparing financial reports, in regular intervals, to facilitate decision-making
• Overseeing and managing the expenses and budgets of the company
• Ensuring compliance of relevant Government rules, laws and regulations

Desired Candidate Profile

• CA is a must and relevant work experience of 3 – 5 years is also required
• Advanced MS Excel skills as well as strong knowledge and experience in Tally
• Experience in providing financial advice
• Good communication and analytical skills
• Attention to detail
• Experience of maintaining highly confidential data    

We are looking for an exuberant talent that can help spearhead our sales & marketing efforts. An individual who can thrive and adapt in a fast-paced and competitive start-up Ecosystem.

Key responsibilities:

• Leading the sales & marketing team
• Designing and implementing sales strategies that drive enhanced revenue generation for the business.
• Design new marketing strategies promote and build the brand of the company
• Maintain a good relationship with important external key customers & channel partners.
• Follow a lean methodology to engage deeper with clients through technology and Analytics.
• Closely monitor and analyse developments in the Pharmaceutical industry to identify opportunities and threats ahead of the curve to guide and direct the company’s strategy accordingly.
• Review and monitor the team performance

Candidate Profile:

• MBA or other relevant graduate degrees from reputed institutions
• Work experience of 5+ years of in Sales & Marketing preferably in the Pharmaceutical Industry
• Proven track record of attaining high sales growth in a challenging environment through proper utilisation of resources and involvement of team members.
• Should be a thoroughbred team-player with inherent abilities to mobilise and motivate teams.
• Should have uncompromising ethics and integrity and must lead by example.