Customer Support Executive

We're hiring a Tele-caller for Collection & Recovery in Bengaluru (Hebbal area). The role involves making outbound calls to customers with outstanding debts, negotiating repayment plans, and maintaining accurate records. Proficiency in English, Hindi, and local languages (e.g., Kannada) is required. Prior experience in collections/customer service is preferred. Strong communication and organizational skills are a must. Bachelor's degree required. CTC is based on previous experience.

We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.

Key Responsibilities:

1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.

2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.

3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.

4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.

5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.

6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.

7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.

8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.

- Strong interpersonal and communication skills.

- Ability to work independently and meet sales targets.

- Results-oriented with a focus on customer satisfaction.

- Willingness to work during night hours to cater to the USA market.

Benefits:

- Competitive salary and commission structure

- Night shift differential

- Professional development opportunities

- Collaborative and supportive work environment

Job Type: Full-time

Schedule:

Day shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Business development: 1 year (Required)

Language:

English (Required)

Work Location: In person

Key Responsibility Areas:

• Operate a hands-on role involving penetration testing and vulnerability assessment activities of complex Web applications, operating systems, wired and wireless networks, and mobile applications/devices
• Delivering targeted and intelligence led security penetration testing through a robust testing methodology and process
• Craft and develop scripts, frameworks, tools, and the methods required for facilitating and executing sophisticated charges, emulating malicious actor behavior sought at avoiding detection
• Conduct security assessments on a wide variety of technologies and implementations
• Develop and maintain security testing plans
• Maintain and evolve a mature set of security penetration testing and internal Red Team processes covering all areas of technology
• Automate penetration and other security testing on networks, systems and applications
• Develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk
• Produce actionable, threat-based, reports on security testing results
• Act as a source of direction, training, and guidance for less experienced staff

Role: Oracle HCM Functional

Location: Hyderabad

Responsibilities

- As a Subject Matter Expert:

1. Should have Strong functional Experience (Configuration & Solution) in HCM Cloud

·        Must Have: Benefits, Compensation

2. Should have around 6 yrs experience working in Support Projects

3. Good understanding of the HCM Business Processes.

4. Good experience in handling Clients on - Requirements, Solution, Support Issues, Demo

5. Good experience working on Requirements, Functional Design documents & End to end Functional Testing.

6. Understanding of Offshore – Onsite Delivery model is an advantage.

7. Though not a complete Technical – should be able to query the data for analysis/debug.

8. Generic:

a. Strong communication and Client Interaction skills.

b. Should be an Active Team Player with a good attitude and aggressive mind set,

c. Ability to learn quickly and deliver.

9. Experience: around 6 years

Desired Candidate Profile

What you need to have

• Must have knowledge of Website testing and API testing
• Must have knowledge of Linux and SQL
• Should have hands on automation experience with Selenium and developed multiple frameworks
• Should have worked on Robot Framework and can develop automation framework from scratch
• Must have worked on cloud providers such as BrowserStack, SauceLabs, PCloudy, etc.
• Must have worked on running tests parallely on multiple browser instance
• Should knowledge of at least one interpreted programming language like Python OR Java
• Should have worked on CI/CD tool such as Jenkins, CircleCI, TravisCI, TeamCity

• At least 6+ years of experience in Manual Testing
• At least 3+ years of experience in Automation Testing using Selenium / Cucumber / Karate Frameworks.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Experience working in Agile Methodology.
• Good understanding of Data-Driven, Keyword Driven, and Hybrid Framework
• Experienced in writing SQL queries.
• Experienced in Test Life cycle and Bug Life cycle.

• Coordinate and manage all marketing, advertising and promotional activities of the clients.
• Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
• Work on market research to determine market requirements for existing and future prospects/clients.
• Maintain cordial relation with different media individuals
• Meet clients on a regular basis to understand their business and requirement.
• Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
• Manage the workflow and come up with solutions to execute jobs as per deadlines.
• Being proactive in suggesting new ideas to clients.
• Reports and Presentations would be needed on a monthly basis.
• Create presentations for a new client pitch or big promotions.