Customer Support Executive

ROLES AND RESPONSIBILITIES:

• Plan, schedule, and manage all releases across product and customer projects.
• Define and maintain the release calendar, identifying dependencies and managing risks proactively.
• Partner with engineering, QA, DevOps, and product management to ensure release readiness.
• Create release documentation (notes, guides, videos) for both internal stakeholders and customers.
• Run a release review process with product leads before publishing.
• Publish releases and updates to the company website release section.
• Drive communication of release details to internal teams and customers in a clear, concise way.
• Manage post-release validation and rollback procedures when required.
• Continuously improve release management through automation, tooling, and process refinement.

IDEAL CANDIDATE:

• 3+ years of experience in Release Management, DevOps, or related roles.
• Strong knowledge of CI/CD pipelines, source control (Git), and build/deployment practices.
• Experience creating release documentation and customer-facing content (videos, notes, FAQs).
• Excellent communication and stakeholder management skills; able to translate technical changes into business impact.
• Familiarity with SaaS, iPaaS, or enterprise software environments is a strong plus.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

About Us

Zentosys Solutions Pvt. Ltd. is a technology-driven IT services company specializing in modern web and mobile application development. We empower businesses worldwide with innovative, scalable, and efficient software solutions. Be a part of our dynamic team and contribute to building impactful digital products.

Responsibilities

• Develop, maintain, and optimize full-stack applications using modern technologies.
• Implement backend logic using Node.js, TypeScript, and frameworks like Express.js or NestJS.
• Build intuitive, responsive, and high-performance frontend applications using React.js, Next.js, or similar frameworks.
• Design and integrate RESTful APIs and ensure seamless communication between front-end and back-end systems.
• Utilize CI/CD pipelines for automated deployment and continuous integration.
• Manage and optimize cloud infrastructure using AWS services.
• Debug, troubleshoot, and ensure application reliability and performance across the stack.
• Design database schemas and manage MongoDB for efficient data handling.
• Collaborate with cross-functional teams, including DevOps, designers, and product managers, to deliver high-quality solutions.
• Stay updated with the latest technologies, frameworks, and best practices in software development.

Requirements

• Experience: 2+ years in full-stack development.
• Strong expertise in Node.js, TypeScript, and backend frameworks like Express.js, NestJS, or Fastify.
• Proficiency in frontend technologies like React.js, Next.js, HTML5, CSS3, and JavaScript (ES6+).
• Hands-on experience with CI/CD pipelines and tools such as Jenkins, GitHub Actions, GitLab CI, or similar.
• Practical knowledge of AWS services, including EC2, S3, RDS, Lambda, and IAM.
• Experience with database schema design and management using MongoDB.
• Strong problem-solving skills with a logical and analytical approach to challenges.
• Familiarity with Git for version control and collaboration in a team environment.
• Excellent communication and teamwork skills to contribute effectively in a collaborative setting.

Preferred Skills

• Exposure to GraphQL for API development.
• Knowledge of Docker and container orchestration.
• Familiarity with Serverless Framework for deploying cloud-native applications.
• Experience with testing frameworks like Jest, Mocha, or Cypress.
• Understanding of state management libraries like Redux, Zustand, or similar.
• Hands-on experience with Terraform or other infrastructure-as-code tools.

What We Value

• Problem Solvers: Professionals who can tackle challenges with creativity and precision.
• Team Players: Individuals who thrive in a collaborative, dynamic environment.
• Growth Mindset: Developers who are eager to learn, adapt, and grow with the organization.

What We Offer

• Competitive salary in the range of ₹6 LPA to ₹15 LPA based on skills and experience.
• Work on diverse and impactful projects for a global clientele.
• A culture that encourages innovation, professional growth, and skill enhancement.
• Flexible working hours and a healthy work-life balance.
• Exposure to cutting-edge technologies and tools.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,500,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Full-stack development: 2 years (Required)

Work Location: In person

Expected Start Date: 05/02/2025

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0jrpd?source=

LogiNext is looking for a dynamic flexible marketer who will be responsible for the growth of our inbound sales channels. You will be responsible for developing and analysing the performance of offline and online campaigns, ensuring that all marketing material is in line with our brand identity. Ultimately, you will build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

To be successful in this role, you should have hands-on experience with web analytics tools and be able to turn creative ideas into effective advertising projects. You have exposure to large scale cloud SaaS based software companies or from B2B domain. You have an ability to perform in agile and multi-tasking work environments, which will lead you to remarkable growth and leadership opportunities at LogiNext.

Responsibilities

Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door Strictly follow the content/editorial calendar to stick to industry standard content marketing and amplification process which will gradually increase qualified audience to our owned properties (including blog posts, whitepapers, eBooks, reports, webinars, infographics, etc.). Design, build and maintain our social media presence Identify trends and insights, and optimize spend and performance based on the insights Collaborate with internal teams to create landing pages and optimize user experience Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis Produce valuable and engaging content for our website and blog that attracts and converts our target groups Connect with influential media outlets and journalists to place stories about company news and other initiatives. Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

Bachelor’s degree of higher in Arts/Commerce/Science/Technology 2 to 3 years of experience in B2B Marketing Understanding of marketing methodologies and blogging software (WordPress) in order to generate traffic and understand converting visitors into qualified leads. Fair understanding of marketing automation for B2B segment, conversion analytics funnel and ABM campaigns Demonstrable experience in managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns Demonstrable experience in marketing together with the potential and attitude required to learn Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, Web Trends) A sense of aesthetics and a love for great copy and witty communication Experience in public relations, corporate communications, content marketing, or event management will be an added advantage Able to work and thrive in a fast-paced, rapidly changing work environment

Experience: 1- 5 Years

Job Location: WFH

No. of Position: Multiple

Qualifications: Ph.D. Must have

Work Timings: 1:30 PM IST to 10:30 PM IST

Functional Area: Data Science

NextGen Invent is currently searching for Data Scientist. This role will directly report to the VP, Data Science in Data Science Practice. The person will work on data science use-cases for the enterprise and must have deep expertise in supervised and unsupervised machine learning, modeling and algorithms with a strong focus on delivering use-cases and solutions at speed and scale to solve business problems.

Job Responsibilities:

• Leverage AI/ML modeling and algorithms to deliver on use cases
• Build modeling solutions at speed and scale to solve business problems
• Develop data science solutions that can be tested and deployed in Agile delivery model
• Implement and scale-up high-availability models and algorithms for various business and corporate functions
• Investigate and create experimental prototypes that work on specific domains and verticals
• Analyze large, complex data sets to reveal underlying patterns, and trends
• Support and enhance existing models to ensure better performance
• Set up and conduct large-scale experiments to test hypotheses and delivery of models

Skills, Knowledge, Experience:

• Must have Ph.D. in an analytical or technical field (e.g. applied mathematics, computer science)
• Strong knowledge of statistical and machine learning methods
• Hands on experience on building models at speed and scale
• Ability to work in a collaborative, transparent style with cross-functional stakeholders across the organization to lead and deliver results
• Strong skills in oral and written communication
• Ability to lead a high-functioning team and develop and train people
• Must have programming experience in SQL, Python and R
• Experience conceiving, implementing and continually improving machine learning projects
• Strong familiarity with higher level trends in artificial intelligence and open-source platforms
• Experience working with AWS, Azure, or similar cloud platform
• Familiarity with visualization techniques and software
• Healthcare experience is a plus
• Experience in Kafka, Chatbot and blockchain is a plus.

• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with the company's services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Understanding in-depth knowledge to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Job description:

Designation:  UI/UX Designer

Location :  Bangalore

Responsibilities:

• Responsible for designing applications, user interfaces (UI), websites, mobile app & Dashboard design using Adobe Designing Tools
• Provide user interface design for Web-based projects, including dashboards, widgets, and products.
• Update UI per changing needs and requirements.
• Designing user interface for desktop and Web-based products.
• Create interactive prototypes and UI specifications, including screen layouts, color palettes, typography, and user-interface elements.
• Identify user needs and business requirements such as specifications, templates, storyboards, wireframes, and mock-ups.

Skills and Qualification:

• Graduate degree in Computer Science, Computer Engineering, or related technical discipline from Tier-1 Institutes

• 4+ years of proven experience in designing UI/UX for mobile/web applications.
• Working on applications that are transactional and not informational
• Working with tools such as Figma
• Should have experience of working in start-up environment
• Experience of B2C product design in the financial services domain.
• Good expertise in UX design tools.
• Experience in UI/UX testing.

Personality:

The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.

The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.

Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.