Customer Support Executive

We are seeking a talented Front-End Developer based in India to work with us on an ongoing freelance or contract basis. As a key member of our team, you’ll handle a variety of tasks, including resolving technical issues, implementing site updates, customising Shopify themes, optimising user experiences, and ensuring seamless site performance.

The ideal candidate has expertise in HTML, CSS, JavaScript (React.js, Vue.js, or similar), and Shopify theme development, with a strong understanding of responsive design, debugging, and cross-browser compatibility.

Also has experience with SEO, Shopify Plus, or basic back-end development.

About Kiru:

Kiru is a forward-thinking payments startup on a mission to revolutionise the digital payments landscape in Africa and beyond. Our innovative solutions will reshape how people transact, making payments safer, faster, and more accessible. Join us on our journey to redefine the future of payments.

Position Overview:

We are searching for a highly skilled and motivated DevOps Engineer to join our dynamic team in Pune, India. As a DevOps Engineer at Kiru, you will play a critical role in ensuring our payment infrastructure's reliability, scalability, and security.

Key Responsibilities:

• Utilize your expertise in technology infrastructure configuration to manage and automate infrastructure effectively.
• Collaborate with cross-functional teams, including Software Developers and technology management, to design and implement robust and efficient DevOps solutions.
• Configure and maintain a secure backend environment focusing on network isolation and VPN access.
• Implement and manage monitoring solutions like ZipKin, Jaeger, New Relic, or DataDog and visualisation and alerting solutions like Prometheus and Grafana.
• Work closely with developers to instrument code for visualisation and alerts, ensuring system performance and stability.
• Contribute to the continuous improvement of development and deployment pipelines.
• Collaborate on the selection and implementation of appropriate DevOps tools and technologies.
• Troubleshoot and resolve infrastructure and deployment issues promptly to minimize downtime.
• Stay up-to-date with emerging DevOps trends and best practices.
• Create and maintain comprehensive documentation related to DevOps processes and configurations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a DevOps Engineer or in a similar role.
• Experience configuring infrastructure on Microsoft Azure
• Experience with Kubernetes as a container orchestration technology
• Experience with Terraform and Azure ARM or Bicep templates for infrastructure provisioning and management.
• Experience configuring and maintaining secure backend environments, including network isolation and VPN access.
• Proficiency in setting up and managing monitoring and visualization tools such as ZipKin, Jaeger, New Relic, DataDog, Prometheus, and Grafana.
• Ability to collaborate effectively with developers to instrument code for visualization and alerts.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork skills.
• A proactive and self-motivated approach to work.

Desired Skills:

• Experience with Azure Kubernetes Services and managing identities across Azure services.
• Previous experience in a financial or payment systems environment.

About Kiru:

At Kiru, we believe that success is achieved through collaboration. We recognise that every team member has a vital role to play, and it's the partnerships we build within our organisation that drive our customers' success and our growth as a business.

We are more than just a team; we are a close-knit partnership. By bringing together diverse talents and fostering powerful collaborations, we innovate, share knowledge, and continually learn from one another. We take pride in our daily achievements but never stop challenging ourselves and supporting each other. Together, we reach new heights and envision a brighter future.

Regardless of your career journey, we provide the guidance and resources you need to thrive. You will have everything required to excel through training programs, mentorship, and ongoing support. At Kiru, your success is our success, and that success matters because we are the essential partners for the world's most critical businesses. These companies manufacture, transport, and supply the world's essential goods.

Equal Opportunities and Accommodations Statement:

Kiru is committed to fostering a workplace and global community where inclusion is celebrated and where you can bring your authentic selfbecause that's who we're interested in. If you are interested in this role but don't meet every qualification in the job description, don't hesitate to apply. We are an equal opportunity employer.

Job Scope

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration:  Perform/Support Data Migration as required
• Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
• Training: Educate clients on how to use SAP SuccessFactors modules
• Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project. 
• Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.

Skills Required :

• Previous Working Experience As A PHP / Laravel Developer For 1-4 Years.
• In-Depth Knowledge Of Object-Oriented PHP And Laravel 5 PHP Framework.
• Hands-On Experience With SQL Schema Design, SOLID Principles, REST API Design, Etc. MySQL Profiling And Query Optimization. Excellent Troubleshooting Skills.
• Good Project Management Skills. Creative And Efficient Problem Solver.

Roles & Responsibilities :

• Build Innovative, State-Of-The-Art Applications And Collaborate With The User Experience (UX) Team. Ensure HTML, CSS, And Shared JavaScript Is Valid And Consistent Across Applications.
• Prepare And Maintain All Applications Utilizing Standard Development Tools.
• Utilize Backend Data Services And Contribute To Increasing Existing Data Services API.
• Coordinate With Co-Developers And Keeps Project Manager Well Informed Of The Status Of Development Effort And Serves As A Liaison Between Development Staff And Project Manager.
• Keep Abreast Of New Trends And Best Practices In Web Development.

• Must Have 3-4 Experience in SSIS, Mysql
• Good Experience in Tableau
• Experience in SQL Server.
• 1+ year of Experience in Tableau
• Knowledge of ETL Tool
• Knowledge of Dataware Housing