Tech Lead Software

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam

Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.

Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.

Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

• Excellent verbal & written communication skills.
• Manage Email Process- Payment, Refunds, Cancellation etc.
• Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
• Knowledge of payments and fintech would be plus

We are looking "Partner Management Executive" for Reputed Client @ Permanent Role

Experience: 3 - 5 Years

Skills :

· Build a joint business plan with the Identified set of partners by aligning the priorities of both organizations for a mutually beneficial relationship.

· Develop and maintain strong relationships with partners Executive management teams, and field teams & work closely to execute strategic and tactical engagements.

· Manage the Partner performance by tracking Partner partner pipeline and achieving revenue goals.

· Provide support and guidance to partners on product and solution offerings

· Create a Cadence with partners on Weekly, monthly, and Quarterly review mechanisms with the field and executive teams.

· Create a collaboration between the Partner executive and field teams with the sales team to align joint go to market efforts

· Monitor industry trends and stay up to date on competitors and market conditions

· Develop and implement channel partner programs, such as training, marketing, and incentives

· Measure and report on the performance of channel partners, using metrics such as sales and revenue

· Identify, resolve & challenge conflicts proactively, both internally and externally

Basic Qualifications & Requirements, & Experience For This Role:

· 3+ years in partner sales and development or alliance development in the software/technology industry.

· Experience engaging and influencing senior executives in Partner Organizations and familiarity with decision making processes and partner guidance and influencing for establishing and growing new partnerships.

· Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, solution architect teams, product management, and account management teams.

· Experience in working with different kind of Partners in India and abroad—distributors, value added resellers, Value value-added resellers

· Deep strategic advisor and executive relationship management experience driving sales with partners in commercial businesses.

· Strong experience of collaborating with virtual teams across functions and geographies.

· Inclusive and collaborative - driving teamwork and cross-team alignment

· Strong partner relationship management and solution development skills

· Excellent communication and presentation skills with a high degree of comfort

· Challenger mentality, leveraging internal and/or external resources, conflict resolution, and follow through

· Experience with technology platforms and solutions with a reasonable level of technical proficiency

· Bachelor’s .and master’s degree required (Sales, Marketing, Business Operations or similar).

Location : Madurai

• Explain the customers - based on product offers/benefits
• Promoting the products
• Customer follow-up
• Feedback - emails/phones (communication channel)
• Maintain register for the same
• Handle Telephone Calls. And handle Lead Validation and sending the Lead to the concerned executive in the CRM and Whatsapp.
• Looking for an ambitious and energetic individual for Telecaller Executive/ Customer Care Executive/Customer Support Executive /inbound, to help us expand our clientele. Who will be the face of the company and should have the dedication to create and apply an effective sales strategy.
• Should have good Communication Skills and Convincing Power.
• Keep records of calls and sales and note useful information
• Completely work from home opportunity
• Answer calls in a professional manner
• Get leads from Justdial
• Answer customer queries
• Call up customers & understand leads
• Pass requirement to the sales team