Customer Sales Associate

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Key Responsibilities

Performance Optimization & Query Tuning

  • Tune query performance for PostgreSQL, EdgeDB, MongoDB Atlas, and Snowflake.

  • Analyze execution plans, identify bottlenecks, and implement indexing & caching strategies.

  • Work with engineering teams to optimize schema design for OLTP (Postgres/EdgeDB) and metadata storage (MongoDB).

Database Architecture & Scalability

  • Design multi-tenant scaling strategies for PostgreSQL and MongoDB Atlas (schema, sharding, partitioning).

  • Implement high-availability, replication, and clustering configurations.

  • Optimize Snowflake warehouse configurations for query speed and cost control.

Operational Excellence

  • Plan and execute zero-downtime database upgrades and schema migrations.

  • Set up proactive monitoring, alerting, and anomaly detection across all database systems.

  • Manage capacity planning for storage and compute resources across Postgres, MongoDB Atlas, and Snowflake.

Storage & Cost Optimization

  • Reduce storage costs via archiving, partitioning, compression, and lifecycle policies.

  • Optimize Snowflake compute and storage usage with warehouse tuning and data pruning.

  • Implement tiered storage strategies for cold vs. hot data.

Security, Compliance & Governance

  • Enforce encryption, access controls, and audit logging across all databases.

  • Ensure compliance with GDPR, SOC 2, and other relevant regulations.

Collaboration & Knowledge Sharing

  • Partner with backend, platform, and data engineering teams to ensure efficient database usage.

  • Provide training and documentation on query best practices and schema design.

Qualifications

Required:

  • 7+ years DBA experience, with deep expertise in PostgreSQL and MongoDB Atlas.

  • Strong understanding of multi-tenant architectures in production.

  • Experience with Snowflake query optimization, warehouse tuning, and cost management.

  • Proven success in executing zero-downtime upgrades and large-scale migrations.

  • Strong skills in query optimization, indexing, partitioning, and sharding.

  • Proficiency in scripting (Python, Bash, SQL) for automation.

  • Hands-on experience with monitoring tools (pg_stat_statements, Atlas monitoring, Snowflake Resource Monitors, Prometheus, Grafana).

Nice to Have:

  • Experience with EdgeDB or graph/relational hybrid databases.

  • Familiarity with Kubernetes-based database deployments (StatefulSets, Operators).

  • Background in distributed caching (Redis, Memcached).

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

• The selected candidate will act as primary interface to the customer for technical support on our   products and services to achieve our goal of converting design wins to
• Provides First level tech support at system level to RnD teams across all
• Actively and consistently seeks new customers within associated focus markets.
• Visits customers and potential customers to develop relationships, follow up on leads, set grower trials, close sales opportunities, and provide technical information.
• Meets established sales budget and targets (revenue, profit, expense) goals.
• Delivers sales presentations and closes sales in a professional manner.
• Manages major accounts; establishes long-term, ongoing relationships with multiple people in a customer’s organization.
• Provides feedback to internal teams as well as with sales peers regarding competition, pricing, and marketing opportunities.
• Promptly resolves technical queries for
• Develop deep customer relationships and drive exemplary customer
• Coordinate with multi geographical teams for technical support to customer’s design
• Travel across clients (within India) to support
• Build credibility at all levels at client’s R&D
• Diligently communicates with industry leaders and enhances Tinymesh’s image.
• Takes a leadership role in the establishment of field-based grower specific product trials.

Job Responsibilities:

• Having a proactive customer support approach
• Testing product features as assigned
• Build & strengthen customer relationships
• Lead scoring and qualification
• Manage incoming chats, emails and handle appropriate follow-up calls and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of the platform to our customers every day by providing amazing customer support
• Maintain existing customer success metrics and data as directed

Job Requirements:

• Excellence at Googling stuff and spoken English
• Ability to meet deadlines and decent depth of thought process
• Capable of operating without much supervision while still producing results
• Not being camera shy and great presentation skills
• Motivation to pursue customer success as a career
• Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
• Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

This is a remote position.

About Company

Our client is angle funded,  growth stage B2B SaaS startup that enables a seamless and streamlined collaboration between big pharma, bio-techs and their external manufacturing partners.

Job Profile

• 1Work with the Marketing & Branding team to understand the requirements and come up with original & creative ideas & designs.
• 2Work on multiple projects within given timelines

• Diploma / degree in Graphic design or relevant  field
• 2-3 yrs of experience in designing quality graphic solution.
• Having experience in Adobe Suite – Illustrator, Photoshop & Corel Draw Suite.
• Fluency of Ideas

• Adaptability & flexible

Skills and Experience :

• 1-4 years experience overall.
• At least 1 year of experience in inside sales.
• Looking for Hard Core Inside Sales and not Looking for someone who has worked on lead generation work or upselling.
• Preferred Candidates are from Ed-Tech Industry with K-12+ segment dealing only.