Customer Sales Associate

Key deliverables for the Python Engineer would be to writing and testing code, debugging programs and integrating applications with third-party web services using server-side logic and work well in a team to build features, be a part of the core team

What will you do?

• You will write an effective code for modularity, responsiveness, scalability and overall performance
• Experiment with new & relevant technologies and tools, for designing and implementing robust applications
• Integrating user-facing elements with server-side logic into applications
•  
• Debugging applications to ensure low-latency and high-availability.
• Improving functionality of existing systems and accommodating various data storage solutions
• Assessing and prioritizing feature requests along with implementing security and data protection solutions
• Coordinating with internal teams to understand user requirements and provide technical solutions

We would love to hear from you if :

• You have 2+ years of experience as a Python engineer at a SaaS or technology company
• You have hands-on experience with various Python technology such as Flask, FastAPI, and the latest python frameworks
• Experience in web crawling and data scraping
• Strive to craft production-level scalable python code
• Familiarity with the deployment of python services
• Knowledge of AWS services and ORM (Object Relational Mapper)
• Good communication & written skills

• Brand new Macbook
• Stock Options
• Health Insurance
• Unlimited Sick Leaves
• Passion Fund (Invest in yourself or your passion project)
• Wind Down

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Company Overview: Abracon is a leading global supplier of Timing, Power, and RF Components, dedicated to transforming ideas into innovative products that meet the challenges of tomorrow.

Position Summary: We are seeking a skilled Product Engineer to join our Global Support Team, focusing on our Power and Magnetic product line. This role involves supporting components vital for power and filtering circuitry, including RF and Power inductors, Common mode Chokes (CMC), Transformers, Ethernet magnetics, ferrite beads, Supercapacitors and other power management components.

Work Environment: The successful candidate will be positioned as a full-time employee at Abracon’s Center of Excellence located in Bangalore, India. The candidate will have the option to engage in a hybrid work-from-home arrangement.

Growth Opportunity:

• Pioneer new technologies at the forefront of innovation in an innovative work environment.
• Engage in cross-functional collaboration to enhance professional skills in customer-facing sales, marketing, and product manufacturing.
• Work with Teir 1 customers worldwide to build next generation devices used in our daily personal and professional lives.
• Opportunities for career advancement and meaningful impact in product development that shapes our future technologies.
• Learn from industry experts and master fundamental components essential to all electronic devices.

Key Responsibilities:

• Lead product design, development, and quality enhancement initiatives.
• Collaborate with global teams in manufacturing, product management, and quality assurance to translate concepts into production.
• Provide comprehensive product support to sales teams, assisting customers with new designs and product recommendations.
• Contribute to the development of the product roadmap for Power and Magnetic products, aligning with market needs and trends.
• Develop and execute test plans essential for development and design validation.
• Develop and maintain engineering records such as Source Control Documents (SCDs), Engineering Change and/or Process Control Notifications (ECN/PCN), and End of Life declarations (EOL)
• Create market-facing technical articles, including technical briefings and white papers, showcasing products and demonstrating solutions for specific applications.
• Drive continuous improvement initiatives to streamline internal processes.
• Ensure compliance with regulatory requirements and industry standards.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Material Sciences or related field. Advanced degree (Master's or PhD) preferred.5+ years' experience as an electrical / component / applications / NPI / product engineer
• Demonstrated expertise in product design and development within the power and magnetics electronic components industry.
• In-depth understanding of electromagnetic materials and their applications is a plus.
• Deep knowledge of electrical circuit theory, electromagnetic principles, and power electronics.
• Excellent communication skills, with the ability to collaborate effectively across diverse teams and communicate technical concepts to non-technical stakeholders in multiple time zones.
• Ability to understand engineering concepts, research and effectively create white papers, application notes, technical briefs and other product-focused collateral.
• Strong multitasking abilities and proficiency in working independently in a fast-paced environment.
• Strong ability using hands to perform component analysis and testing, PCB assemble and soldering.
• Ability to use standard test equipment including oscilloscopes, Impedance Analyzers, LCR equipment, spectrum & network analyzers, DMM’s, frequency counters, programmable power supplies, temperature chambers, HIPOT equipment, etc. is essential
• Working knowledge of networking technology like 802.3 wired Ethernet and 802.11 wireless technology used as the communication backbone in the laboratory.
• Experience with PCB design for production and/or reference designs. PCB design includes capability to design from customer requirements using schematic capture, implementing PCB design rules, performing circuit simulation and creating multi-layered PCB layouts.
• Previous experience using single-board computers (SBC) like Raspberry Pi, Arduino, etc. is preferred.
• Familiarity with scripting languages, like Python is preferred.

Come join our team! Excellence through teamwork drives the company culture at Abracon. We provide opportunities and support for your professional growth and empower each other in exercising our individual strengths. With a broad portfolio of passive and electromechanical timing, synchronization, power, connectivity and RF antenna solutions and more, Abracon helps engineers transform their ideas into products that meet future customer needs. For more information about Abracon, visit www.abracon.com

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Roles & Responsibilities:

• Analyse process issues and gather related user requirements
• Develop appropriate solutions, primarily using the JIFFY.ai low code platform
• Obtain feedback from users and process stakeholders and implement improvements
• Develop training materials and train users
• Recommend and Develop Common Component development, integrations, and configurations

Educational Qualification: Bachelor's Degree required Degree in Computer Science or Management Information Systems OR equivalent external work experience.

Work Experience and Skills required:

• Good hands-on 3-5 years of experience in Java or similar application development
• Experience in OOPS, Model Driven Development. Knowledge of modern UI Technologies
• Knowledge and experience in any or some of the following disciplines is a very strong plus: REST API, Java, JavaScript, Xpath, CSS, HTML, relational databases, or Kubernetes
• Create Domain Model with associations between different entities along with inheritance concept.
• Implementation of the user roles for application and established application security.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Mental & Physical Wellbeing - Free Mental health Platform and monthly Physical fitness workshops and challenges to promote overall wellbeing.
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

Role- Javascript Technical Lead

Job Responsibilities:
● Architect and design solutions and lead a team of 5-6 JS developers
● Interact with client understand requirements
● Able to convert business requirements to sizable tasks for developers to implement
● Provide technical expertise and mentor team in latest technologies
● Ensure and apprise stakeholders of technical feasibility, effort and impact of
implementations
● Create and present demos POCs

Skills Required:
1. Hand on experience with Node.js + React.js
2. Good understanding of Node.js frameworks (Express, Koa, Sails, Hapi) and good hands-on experience in at least one.
3. Strong understanding of Core JS Concepts including the ability to write unit tests.
4. Working knowledge in ES6 + JavaScript.
5. Experience in API Design (REST concepts) and API modeling.
6. Knowledge of WebSocket’s (Socket IO).
7. Hands on experience Typescript.
8. Experience with build tools (Webpack).
9. Experience with NoSql Databases (Mongo, Dynamo).
10. Good communicator with good client engagement skills.
11. Hand on experience with version control systems(git). Self-motivated and driven to
deliver, with and ability to be detail-oriented while able to see and define the overall
strategy.
12. Demonstrated ability to stay on top of new concepts and tools in the ever-evolving area

Good to have:
1. Knowledge of Docker and hands-on experience
2. Worked with AWS and similar cloud service providers
3. Experience with building applications using microservices