Customer Sales Associate

🎯 What We’re Looking For:

✔️ 6+ months experience in recruitment, preferably with IT roles

✔️ Familiarity with tech profiles (Developers, QA, DevOps, etc.)

✔️ Strong communication skills and a hunger to learn.

✔️ Bachelor's degree in HR / Business / IT or related field (preferred).

Stipend -: 10K - 15K / Month (Depends upon the interview)

Working Days -: 5.5 Days (Alternate Saturdays will be Off)

Based on Performance, Full-Time opportunity will be provided post completion of the Internship.

Mandatory Criteria (Can't be neglected during screening) :

1. IT Recruitment Knowledge

– Minimum 3 Months of Recruitment Experience in screening, and coordinating interviews especially in IT.

– Understanding of common IT roles (e.g., Developers, QA, DevOps, Data Analysts) and basic tech stacks (like Java, Python, .NET, AWS, etc.)

– Understanding of tech stacks, keywords, and job requirements

2. Basic Understanding of IT Roles & Technologies

– Knowing the difference between front-end, back-end, full-stack, etc.

– Able to read and understand tech job descriptions.

– Comfort in learning new IT terminologies and understanding client needs.

• Design and develop a framework, internal tools, and scripts for testing large-scale data systems, machine learning algorithms, and responsive User Interfaces.
• Create repeatability in testing through automation
• Participate in code reviews, design reviews, architecture discussions.
• Performance testing and benchmarking of Bidgely product suites
• Driving the adoption of these best practices around coding, design, quality, performance in your team.
• Lead the team on all technical aspects and own the quality of your teams’ deliverables
• Understand requirements, design exhaustive test scenarios, execute manual and automated test cases, dig deeper into issues, identify root causes, and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end-user needs in mind.
• Debug automation, product, deployment, and production issues and work with stakeholders/team on quick resolution
• Deliver a high-quality robust product in a fast-paced start-up environment.
• Collaborate with the engineering team and product management to elicit & understand their requirements and develop potential solutions.
• Stay current with the latest technology, tools, and methodologies; share knowledge by clearly articulating results and ideas to key decision-makers.

•  BS/MS in Computer Science, Electrical or equivalent
• 6+ years of experience in designing automation frameworks, tools
• Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to
  design intuitive module and class-level interfaces
• Deep understanding of design patterns, optimizations
• Experience leading multi-engineer projects and mentoring junior engineers
• Good understanding of data structures and algorithms and their space and time complexities. Strong technical aptitude and a good knowledge of CS fundamentals
• Experience in non-functional testing and performance benchmarking
• Knowledge of Test-Driven Development &  implementing CD/CD
• Strong hands-on and practical working experience with at least one programming language: Java/Python/C++
• Strong analytical, problem solving, and debugging skills.
• Strong experience in API automation using Jersey/Rest Assured.
• Fluency in automation tools, frameworks such as Selenium, TestNG, Jmeter, JUnit, Jersey, etc...
• Exposure to distributed systems or web applications
• Good in RDBMS or any of the large data systems such as Hadoop, Cassandra, etc.
• Hands-on experience with build tools like Maven/Gradle &  Jenkins
• Experience in testing on various browsers and devices.
• Strong communication and collaboration skills.

About Rocketlane

Rockeltane is a fast-growing SaaS startup in the customer onboarding category and has raised $21M in capital (https://twitter.com/RocketlaneHQ/status/1483821563195850753">we rapped about it!) from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Thanks to the rapid early traction and customer love the product has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, etc., we have been recognized as a Leader in the Client Onboarding category on G2 within six months of product launch.

With a mission to deliver chaos-free, consistent, accelerated, and delightful customer journeys through its purpose-built software the company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, Vignesh, and Deepak. Previously, the trio built a successful in-app messaging startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.

Rocketlane became the https://www.producthunt.com/posts/rocketlane"> #1 Product of the Day on Product Hunt on the day we launched it. We are now building a global and diverse workplace that will empower passionate problem-solvers to innovate, collaborate, do their best work, and see the next phase of hyper-growth together! 

What’s the opportunity?

Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.

If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.

About you:

• Knowledge in the following areas
• React
• SPA Framework patterns
• Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
• Worked with features provided by browsers (Caching / Storage / Compatibility etc )
  
  

Nice to have:

• Familiarity with AWS
• Experience with startups or early stage teams
• Knowledge of module bundlers like Webpack 

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive salary, flexible leave policy, and more! 

Peekaboo is looking for a dynamic B2C marketing professional to drive marketing and outreach for the brand. The person will be responsible for building Peekaboo’s mindshare and recall among its target audience. He/she will be responsible for all digital assets, outreach and communication including SEO, content marketing, social media, email campaigns, and website and analysis and reporting on these.

• Overall responsibility for digital marketing and inbound lead generation strategy
• Plan and execute multiplatform digital marketing & BTL campaigns as required
• Understand business objectives and revenue goals, as part of the strategy development process
• Plan and run conversion testing and other experiments
• Be the point of contact for related vendors and agencies, as needed
• Develop and execute an ongoing promotion strategy – PPC and organic
• Act as our community manager on our social media accounts
• Ideate and create content for SM and/or brief creative/content team on what content is to be created.
• Create and maintain a marketing calendar, especially for SM content creation and scheduling
• Responsible for ensuring the timely creation and posting of such content
• Own the creation of landing pages and other conversion opportunities
• Report on key results and other predetermined KPIs on a regular basis, such as website traffic, lead generation, revenue attribution, and so forth
• Oversee paid media advertising campaigns on Google, Instagram, Facebook, and so on
• Be responsible for website performance & uptime, with a focus on optimizing for user experience

• Sustained inbound marketing funnel for new customer acquisition
• Mutually agreed targets for revenue generation
• Increased brand awareness and recall with
• Increase user engagement on company assets and social media pages
• Collaborate with other team members to come up with effective promotions

• Exceptional creative and project management skills, with a keen eye for detail.
• Comfortable working in a fast-paced, deadline-driven environment.
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• 2 – 4 years of experience with digital marketing for a consumer brand.
• Familiarity with creating and running PPC / PPL / Retargeting campaigns
• Passionate, creative thinker with exceptional analytical skills.
• Team player with superb collaboration and communication skills.
• Ability to excel under minimal supervision, while reporting results and conferring with superiors on unusual matters and seeking feedback as needed

We are looking for highly motivated engineers with the following skillset-

• Engineering degree in Computer science or ECE or MCA is a must
• In-depth knowledge of PHP, HTML5, CSS, jQuery, JavaScript, AJAX
• Experience using PHP frameworks such as Laravel, Symfony, Zend, etc. - any 1 is required
• VueJS, AngularJS, ReactJS - knowledge of any 1 is required
• Between 1-5 years of work experience is required
• Very strong data structure and algorithm knowledge
• Ideal candidate would be a very strong developer with great coding skills
• Good English communication skills
• Willingness to work on multiple projects simultaneously
• Ability to work through ambiguous requirements and come up with a clear scope and problem statement
• If you have any live projects portfolio or GitHub handle please share them
• Office is in Fairlie place (Dalhousie), Kolkata 700 001

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Excellent writing skills & command over English language is a must. Knowledge of technology and experience in creating content for the web is a huge plus

-Write creative, unique, and relevant content as per the requirements

- Comfortable working under timelines and a goal-based approach.

- Researching and gathering useful information and writing relevant content as per the style, tone, and requirements.

- Should filter information into clear and concise text and have ability to present content in the most engaging manner.

- Creative thinker with the ability to transform technical and digital information and processes into compelling stories.

- Develop grammatically correct and quality content across different verticals.

- Analyze information from multiple sources (SME, Offline and Online) and use them to create original documents

- Demonstrate consistency in internal and external communication of the brand and clarity in showcasing our brand voice across every touch point. Conduct rigorous quality checks on every piece of outbound content.

-Ability to manage multiple projects in a fast-paced, deadline-driven environment, Proven ability to build consensus and work effectively within a cross-departmental team experience managing content

- Needs to have Passion, Integrity and Energy, Proactive and Problem Solving attitude

-A dual-minded approach: Must be highly creative and an excellent writer

Skills:

• Content writing, blog writing, press release, business writer
• Time management- the ability to meet stringent deadlines
• Multitasking on content projects
• Excellent communication skills