Senior Manager – Tender & Estimation (Hydro Projects)

Job Type: Full-time (Work from Office)

Experience: Fresher to 3 years

🔹 Job Responsibilities

● Generate leads through cold calling, networking, and online platforms ● Identify and connect with potential clients and decision-makers

● Pitch company services and build strong client relationships

● Manage sales pipeline and follow up with prospects

● Achieve lead generation and sales targets

● Maintain regular outbound activity (calls, emails, LinkedIn outreach)

● Coordinate with internal teams for smooth client onboarding

● Contribute to business growth by exploring new opportunities

🔹 Required Skills

● Strong communication and interpersonal skills

● Basic understanding of sales and business development

● Confidence in cold calling and client interaction

● Self-motivated and target-oriented mindset

● Ability to work in a fast-paced environment

🔹 Preferred Skills

● Knowledge of B2B / IT services sales

● Familiarity with CRM tools and sales pipeline management

● Experience in lead generation or outbound sales (for experienced candidates)

🔹 Eligibility

● BBA / MBA / BE / B.Tech (Freshers can apply)

● Freshers and experienced candidates (up to 3 years) can apply

🔹Interview Process:– HR Round and Final Round

Role & Responsibilities

What You'll Do

• Design, build, and ship production-grade backend services in a microservices environment
• Work directly with clients to understand requirements, solution their use cases, and integrate/deploy our product in their environment
• Own problems end-to-end — build, deploy, debug in the client's setup, and see it through to production
• Lead technical discussions with client engineering and business teams, translating their needs into working solutions
• Build integrations with third-party systems and APIs within customer environments
• Collaborate cross-functionally with internal product and engineering teams to feed client learnings back into the product

Ideal Candidate

• Strong Backend Engineer with robust Micro-services experience
• Mandatory (Experience): Must have 4+ years of hands-on experience in backend software engineering with 2+ years in a product company
• Mandatory (Skill 1): Must have hands-on experience building and running applications in a Micro-services setup - designing services, REST APIs, and service-to-service communication
• Mandatory (Skill 2): Must have strong production-grade experience in building and shipping real services in Java or Node.js (Java is highly preferred)
• Mandatory (Company): Product companies (B2B SaaS is preferred)
• Mandatory (Education): B.Tech / B.E. in Computer Science from Tier-1 institutes (IITs, BITS Pilani)
• Preferred (Experience): Must have worked directly with external customers in an engineering capacity - solutioning, integrating, or deploying the product in the customer's environment and handling technical discussions with their teams
• Preferred (Databases): Comfortable with both SQL and NoSQL databases

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Company: AISpire360 Role: Senior Voice AI Engineer (Independent Contractor, Full-Time Engagement) Location: Remote (India-based preferred; must overlap 4–6 hours daily with London + US Eastern) Engagement: Full-time independent contractor — long-term Compensation: Competitive, paid in USD, monthly. Senior staff-level rates.

About AISpire360

We are building the operating system for medical practices in the US. Our flagship product is ARIA, an AI receptionist that handles inbound and outbound calls, intake, scheduling, eligibility, prior authorization workflows, and after-hours coverage for medical practices. We are in active production deployment with our first practice — a spine surgery practice at the Hospital for Special Surgery in New York. Multiple specialty practices are in our deployment pipeline.

The platform is built to be specialty-agnostic. The voice agent stack is the universal foundation. Knowledge layers (spine surgery, primary care, behavioral health, dermatology, cardiology, pediatrics, etc.) plug in as configuration. One platform, many specialties.

We are venture-backed, founder-led, and shipping. The technical decisions you make here will be in production within weeks.

What You'll Own

You are the technical anchor for the voice agent. You will be responsible for:

Real-time voice system

• Voice agent stack on ElevenLabs Conversational AI (and evaluation of Retell, Vapi, LiveKit alternatives as we scale)
• STT and TTS configuration, voice tuning, language and accent handling
• Turn-taking, barge-in, end-of-speech detection, latency budgets
• Driving end-to-end voice latency below 700ms (we currently target 600ms)
• Quality vs. cost tradeoffs across voice tier selection (Premium / Turbo / Standard)
• Silence-detection optimization for outbound calls (95% silence-discount realization)

HIPAA + PHI infrastructure

• BAA-compliant hosting architecture (AWS-based, BAA in place)
• PHI detection and redaction pipeline (AWS Comprehend Medical + custom pre-filters)
• Encryption in transit and at rest, audit logging, 7-year retention compliance
• Access controls, RBAC, kill-switch infrastructure
• HIPAA Security Rule compliance for technical safeguards

Agent orchestration and tools

• LLM integration (GPT-4o, Claude Sonnet, with model routing for cost optimization)
• Tool calling for scheduling, eligibility checks, prior auth lookups, calendar booking, task creation
• Multi-turn conversation state management
• Multi-topic call handling and structured task generation
• Safety-critical keyword detection and escalation routing

Integrations

• EHR integration (Epic, Athena, eClinicalWorks — at least one in V1)
• Insurance eligibility APIs (Availity, Change Healthcare, payer-specific)
• Calendar integration (Google Calendar, Microsoft 365, Cal.com)
• SMS and email gateways (Twilio, SendGrid)
• Practice-specific webhooks for task manager surfacing

Multi-tenant platform foundations

• Per-practice configuration loading (specialty profile + practice profile)
• Per-tenant isolation, data segregation
• Specialty-specific intake schemas, triage rules, safety keywords
• Production observability (tracing, metrics, latency monitoring per practice)

Required Experience

You should be able to demonstrate, in a live walkthrough with code in hand, that you have shipped production voice AI systems. Specifically:

• 3+ years of production voice/conversational AI experience. Not chatbots — actual real-time voice agents handling live phone calls. ElevenLabs, Retell, Vapi, LiveKit, OpenAI Realtime, Deepgram, or equivalent.
• Deep familiarity with at least 2 of: ElevenLabs Conversational AI, Retell AI, Vapi, LiveKit Agents, OpenAI Realtime API. Production deployment experience required, not demo experience.
• HIPAA and PHI handling experience in production. Not theoretical. You have signed BAAs, deployed in HIPAA-compliant environments, and built PHI redaction pipelines.
• AWS infrastructure expertise. Specifically: ECS or Fargate, Lambda, S3 with encryption, KMS, CloudWatch, IAM, VPC, BAA-eligible service selection.
• AWS Comprehend Medical or equivalent PHI detection experience.
• Twilio or equivalent telephony provider experience. SIP trunking, inbound/outbound call flows, recording and transcription pipelines.
• Latency optimization in real-time systems. You have hit sub-700ms voice latency in production and can explain the trade-offs you made.
• LLM production experience. GPT-4o, Claude, or equivalent. Prompt engineering, tool calling, structured outputs, model routing for cost.
• Python or TypeScript fluency. Production code, not scripts.
• API integration experience. REST, webhooks, OAuth, async patterns. Bonus if you've integrated with EHRs (Epic FHIR, Athena, eClinicalWorks).

Nice to Have

• Healthcare domain experience (EHRs, clinical workflows, medical terminology)
• Prior auth or eligibility verification workflow experience
• Multi-tenant SaaS architecture experience
• SOC 2 audit experience
• Experience with knowledge graphs (PostgreSQL + pgvector, Neo4j, or similar)
• Open-source contributions to LangChain, LiveKit, Pipecat, or similar voice/agent frameworks
• Demonstrated ability to ship to production fast (not perfectionism — pragmatic engineering)

What This Engagement Looks Like

• Independent contractor. You invoice us monthly. We pay in USD via wire transfer or Wise.
• Full-time engagement. This is your primary work. We expect ~40 hours/week of focused output.
• Long-term. We are not looking for a 3-month engagement. Expect this to run 12+ months.
• You sign a BAA with us. This is non-negotiable due to the nature of the work.
• You are eligible for future equity grants as we formalize the team structure.
• Direct working relationship with our CTO (London-based) and founders (NYC and India).
• Time-zone overlap required: at least 4–6 hours of daily overlap with both London and US Eastern. Indian Standard Time evenings (6 PM IST onward) work well.

How We'll Evaluate You

Our hiring process is fast and substantive. No take-homes. No multi-round bureaucracy.

1. Initial screen (30 min): Background, what you've shipped, compensation expectations, BAA-readiness.
2. Technical deep-dive (90 min): Walk us through a production voice AI system you've shipped. Code in hand. Architecture diagrams. Real production numbers — latency, cost per call, scale. We will ask follow-up questions about specific decisions you made.
3. System design (90 min, live): We give you a design problem — a HIPAA-compliant voice agent for a medical specialty we don't yet support. You design end-to-end on a whiteboard / Excalidraw. We probe trade-offs.
4. Founders + CTO conversation (60 min): Mutual fit. You ask us hard questions. We answer honestly.

Total: 4–5 hours of your time. We'll move from first conversation to offer in 7–10 days for the right candidate.

What We Will NOT Accept

• Take-home assignments produced by other AI tools. We will ask you to walk through code live; if you can't explain decisions you didn't make, the interview ends.
• Resume claims you can't substantiate. We verify employment via EPFO/UAN where applicable.
• "I've done LLM chatbots" experience without production voice agent experience. They are not the same skill.
• Engagement structures that conflict with this being your primary work.

How to Apply

Send a brief message with:

1. A link to a production voice AI system you've shipped (or, if NDA'd, a description of the architecture and your specific contribution).
2. Two or three sentences on why this role fits you specifically — not a generic cover letter.
3. Your current compensation expectation in USD per month.
4. Your earliest start date and current time-zone availability.

We read every message. We respond within 5 business days, including with "no" answers. We don't ghost.

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

🚀 Were Hiring: Staff Engineer – Computer Vision & Machine Learning 🚀

📍 Location: Gurugram

💼 Experience: 7-10 Years

About the Role

We are seeking a passionate Computer Vision and Machine Learning expert to develop advanced solutions in medical imaging. If you’re excited about challenges like image segmentation, object detection, and 3D reconstruction, let’s connect!

Mandatory Technical Skills:

✅ Programming Languages: Proficiency in C++, Python, and C#.

✅ Computer Vision Expertise: Experience with OpenCV for tasks such as:

• Image Segmentation
• Object Detection
• Pattern Recognition
• 3D Reconstruction
• ✅ ML/DL Frameworks: Proficiency in TensorFlow, PyTorch; hands-on experience with models like YOLO, U-Net, ResNet, VGG.
• ✅ Image Processing: Strong understanding of:
• Color-space transformations
• Histogram/Contrast enhancement
• Morphology and frequency domain filtering
• ✅ Medical Imaging Knowledge: Familiarity with modalities like CT, MRI, Ultrasound.
• ✅ Algorithms & Data Structures: Solid problem-solving, optimization, and analytical skills.

Additional Preferred Skills:

🔹 Advanced C++ (STL, multithreading, design patterns).

🔹 Python libraries: Numpy, Pandas, Scikit-learn.

🔹 Knowledge of tools like VTK, ITK, or MITK.

🔹 Understanding of healthcare regulations (e.g., FDA, CE).

Why This Role?

You’ll build cutting-edge Computer Vision and Machine Learning solutions for healthcare, making a meaningful impact on lives.

About us:         Elixir Game Labs is part of a well-established group TCM Services, that focuses on seed funding globally since 2016 and has its presence in Navi Mumbai in India and Florida in the US. Elixir Game Labs was envisaged and incorporated in 2022. We are a young team of highly energetic gaming enthusiasts with a passion to create engaging mobile games.

About the role: As a Graphic Designer, you will take a significant part in shaping visual language and communications. You will be responsible for designing visually engaging & clutter-breaking graphics. The role would be reporting to the art lead.

Responsibilities:

·      Taking design briefs to understand requirements.

·      Develop intuitive, usable, and engaging interactions and visual designs for mobile.

·      Designing and producing marketing collateral by brand guidelines,

·      Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design.

·      Collaborate with cross-functional teams throughout the design process.

·      Stay abreast of UX trends and look for creative ideas and inspiration in parallel analogous worlds.

·      Research and track advancements in mobile application design patterns.

·      Break any design problem down into viable actionable chunks and solve them with clarity and precision.

·      Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Candidate requirements:

·      Degree in Design, Fine Arts or related field.

·      Must have prior experience as a Graphic Designer as well as a strong portfolio of related projects.

·      Must possess a good knowledge of design tools such as Adobe Photoshop, Illustrator, and After Effects. Knowledge of Adobe XD/Figma is a plus.

·      Must pay strong attention to detail and have a keen eye for aesthetics.

·      Must have excellent communication skills and can clearly articulate your ideas, designs, & suggestions.

·      Must be a strong team player who can collaborate effectively with different stakeholders.

Perks:

·      Medical insurance

·      Recreational club & gym facility

·      Subsidized canteen food

·       

• Min 8+ years’ experience implementing and configuring Salesforce.com.
• Experience and knowledge of Lightning Design System / LWC is a must
• Expertise in using REST API's, SOAP Web services, Bulk API and Streaming APIs.
• Experience with Apex Triggers, Apex Class, Javascript, HTML, Validation Rules, Workflow Rules, Process Builder,flow.
• Hands-on experience in implementation of significant customization using the force.com platform.
• Experience with Subversion, Git or other SCM systems
• Experience in SFDX, VS Studio and ANT Deployment tool
• Knowledge of LWC/Salesforce Marketing Cloud is an added plus
• Experience in Salesforce integration with large applications End to End
• Team player and leading team as well
• Certification on Application Architect is a bonus.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.