Sales Executive

Job Title : ASP.NET Developer

Experience : 4+ Years

Location : Noida

Work Mode : Hybrid (Ad-hoc office visits as required)

Job Summary :

We are seeking an experienced ASP.NET Developer with 4+ years of hands-on experience in developing web applications using Microsoft technologies.

The ideal candidate should possess strong expertise in C#, ASP.NET MVC/Core, SQL Server, REST APIs, JavaScript, jQuery, JSON, and XML, along with a solid understanding of OOP concepts and scalable application design.

Mandatory Skills :

• C#, ASP.NET MVC, ASP.NET Core
• SQL Server
• REST APIs/Web Services
• JavaScript, jQuery, JSON, XML
• Object-Oriented Programming (OOP)
• .NET Framework
• Version control tools (SVN preferred)

Required Skills :

• 4+ years’ experience in web development.
• Ability to fully code in C# / ASP.NET / SQL Server / Rest API / Web Services / JSON / jQuery / JavaScript / XML / ASP.NET MVC / ASP.NET Core.
• Knowledge of .NET web framework.
• Proficient in C# with a good knowledge of their ecosystems.
• Strong understanding of object-oriented programming.
• Knowledge of Microsoft SQL Server.
• Experience with popular web application frameworks.
• Understanding of fundamental design principles for building a scalable application.
• Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds.
• Proficient understanding of code versioning tools such as SVN.

Note :

Candidates should be available to visit the office whenever required for meetings, KT sessions, or project discussions.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Manage store operational requirements by scheduling and assigning employees

Maintain results by coaching, counseling and disciplining employees

Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions

Protect employees and customers by providing a safe and clean store environment

Manage all controllable costs to keep operations profitable

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

• Should have excellent knowledge of Swift and Objective C
• Good working knowledge in Cocoa Touch
• Experience with performance and memory tuning with tools
• Experience with memory management & caching mechanisms specific to mobile devices
• Experience with third-party libraries and APIs
• Experience working with Core Data, Realm
• Understanding of the full mobile development life cycle
• Experience in publishing apps to the App Store.
• Code version tool – Git, Bitbucket
• Design Pattern - MVC and MVVM, MVP

What is Redink?

               Redink is an Edutech platform that enables schools and teachers to efficiently reduce their workload by automating them using a single app and thereby identifying students learning gaps and improving students’ outcomes. Recently awarded as the “Best Classroom Management App” and also selected for the Nasscom 10K Startups incubation program, Redink is ready to create a whole new Education Ecosystem in our Fast-growing world.

What Are We Looking For?

Redink is looking for a Sr.BackEnd Developer (CTO) - Fullstack

Technologies - Node.Js & React.Js

Experience - Minimum 3 - 5 years as CTO in startups.

Roles And Responsibilities

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high-quality code that is scalable, testable, maintainable and reliable
• Independently own and drive new features from scratch
• Work in an Agile environment and facilitate agile practices
• Champion best practices and cross-functional skill development
• Mentor and guide junior team members
• Cultivate talent and bring out the best in your team members
• Continuously improve by working on and providing feedback.

Mandatory Skills

• Experience working with NodeJS on the backend and ReactJS on the frontend
• Strong knowledge of creating scalable REST APIs
• Working experience with databases like MongoDB, Redis and Relational databases
• Strong understanding of Object-Oriented Programming and/or Functional Programming concepts
• Past experience tackling scaling issues is preferred
• Experience practicing Agile software development methods is preferred.

What Really Gets Us Excited About You?

• Experience in working with product-based start-up companies
• Knowledge of working with SAAS products.
• Experience with Node.js and React.js is mandatory.
• Exposure to databases like MongoDB, Redis, and/or any Relational databases is preferred.

What Do We Offer?

Interesting Work |

We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.

Tribe Vibe

| We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights

| We are dreamers and dream makers, hustlers, and honeybadgers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!

A Seat at the Table

| One Team One Dream is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you get a seat at the table. This includes unfiltered access to our C-Suite and regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining.

About the role:

As a Product Marketing Manager should own the positioning, messaging, and branding of the product. You will also gather and process customer feedback, and manage some aspects of customer relations after the launch.

Job Responsibilities:

• Product messaging and positioning – Develop product positioning and messaging that resonates with customers and differentiates our organization in the market
• Content Development – Conceptualize and create an educational product and solution content for a variety of platforms
• Market, customer, and competitive analysis — Be the expert on the customer, the industry trends, and the players in the market
• Sales enablement – Communicate value proposition and provide high-value sales tools, training, and collateral
• Product and feature adoption — Drive adoption of the product and features amongst the customer base
• Evangelism – Serve as a company spokesperson and go-to thought leader for the product
• Implement and support compliance to Outplay compliance and information security processes

We are looking for someone who has:

• Any Graduate degree (MBA preferred) with 3- 5 years of prior experience in a similar position.
• Experience in startup/enterprise software company preferred
• An ability to understand tech and business software including buyer behavior and ideal customer profiles and translate tech content into marketing material
• Ability to effectively lead, inspire, and mentor direct and indirect reports
• Proven experience creating marketing plans encompassing strategy, customer research, competitive analysis, product requirements, messaging, pricing, etc.
• Excellent English - written, verbal, and presentation skills, with an eye for quality and attention to detail
• Strength in collaborating with cross-functional teams, across geographies, including executive management, product management, operations, sales, and marketing

Benefits:

• Fully remote job - You can be in the mountains or at the beach, and still work with us. Outplay is a 100% remote company.
•  Flexible work hours - We believe mental health is way more important than a 9-5 job.
• Health Insurance - We are a family, and we take care of each other - we provide medical insurance coverage to all employees and their family members. We also provide an additional benefit of doctor consultation.
• Workstation and Internet Allowances.
• Annual company retreat - we work hard, and we party harder.
• City meet-ups- You work with your team members in the mornings and party in the evenings.
• Safe space to innovate and experiment.
• Steady career growth and job security.

• Directly responsible for achieving the revenue targets for the category
• Developing a deep understanding of the category on dimensions of:

Roles and Responsibilities

Develop and Implement Technology Solutions

Understand Functional Specifications and transform into technical programs specs to code, test and debug programs

Develop, Code and execute unit tests, systems and integration and acceptance tests and testing tools for functions of high complexity.

Perform performance tuning to improve performance over multiple functions.

Troubleshooting and resolving issues to optimize performance

Support functional consultants in designing solutions for the gaps identified.

Desired Candidate Profile

7- 12 Years of ABAP Experience

Strong Object Orientation experience

SAP ABAP and Netweaver / Webdynpro Development

SAP H4 HANA 1709 and above

Experience in third party integration

Knowledge and experience of delivering projects in an agile framework

Strong analytical and problem solving skills

Ability to write technical speficifications

Great interpersonal and communication skills

SAP Certification is a plus

Work Experience in a pharma company is another big plus