Customer Support Executive

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Daily and monthly responsibilities

• Review and coordinate with business application teams on data delivery requirements.
• Develop estimation and proposed delivery schedules in coordination with development team.
• Develop sourcing and data delivery designs.
• Review data model, metadata and delivery criteria for solution.
• Review and coordinate with team on test criteria and performance of testing.
• Contribute to the design, development and completion of project deliverables.
• Complete in-depth data analysis and contribution to strategic efforts
• Complete understanding of how we manage data with focus on improvement of how data is sourced and managed across multiple business areas.

Basic Qualifications

• Bachelor’s degree.
• 5+ years of data analysis working with business data initiatives.
• Knowledge of Structured Query Language (SQL) and use in data access and analysis.
• Proficient in data management including data analytical capability.
• Excellent verbal and written communications also high attention to detail.
• Experience with Python.
• Presentation skills in demonstrating system design and data analysis solutions.

HR Responsibilities:

1. Handle recruitment process such as posting advertisement, phone screening for shortlisting,
2. Handling joining formalities, arranging interview, employment contracts etc aligned with local regulations, Company policies and procedures.
3. Able to generate new ideas on employee engagement activities (like birthday celebration / fun activity/ fitness activities) and doing necessary communication and arrangements.
4. Prepare confirmation letters, and monitor contract expiry for renewals. Update and manage employee records. Perform other duties as assigned
5. Basic knowledge about the HRM process.

Admin Responsibilities:

1.Taking care of ticket bookings( air/ train) and accommodation for employees through online portals.
2.re-solving maintenance issues of company assets and arranging routine maintenance. Keeping record of office stationery, maintenance of Fire extinguisher, CCTV, AC, Electricity, Telephone ,Photocopier etc

3. Must have knowledge in IT ( laptop/Mobile) gadgets .Solving issues related to employee laptops.
3.Manages correspondence by answering emails and sorting mail
4.Assists in planning and arranging events, including organising refreshments.
5.Handles expenses and billing cycles of Admin vendors
6.Supervising office boy ,Housekeeping , security guards.
7.Drafts, formats, and prints relevant documents
8.Assists in purchase orders and invoicing
9.Manages outgoing post and records data on special deliveries
Photocopies and files appropriate documents as needed
10.Look after Pantry services.
11. Handling all activities related to the new office set up.
12.Finding cost effective vendors and managing their work and agreements.

13.Must have knowledge on maintaining google calendar,virtual meetings.

Skill Required:

Good Written and verbal communication sill( English , Hindi Marathi)

Active listening skill

Problem solving skill without conflicts

Proactive Manner

Solution provider

 Preferred Male candidate.

Responsibilities:

• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Recommending and implementing improvements to processes and technologies.
• Designing customer-facing UI and back-end services for various business processes.

Requirements:

• 1-8 years of appropriate technical experience
• Proven experience as a Full Stack Developer or similar role preferably using MEANMERN stack.
• Good understanding of client-side and server-side architecture
• Excellent interpersonal skills and professional approach
• Ability to work in a dynamic, fast moving and growing environment
• Be determined and willing to learn new technologies
• Immediate joiners are preferred

Office Location: Goregaon Mumbai

Position description:

2+ years of development experience with mobile application development for Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.