
Job Title: Customer Support Executive
Location: Madhapur, Hyderabad
Job Description:
- Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
- Provide timely and effective solutions to customer queries and concerns
- Conduct outbound calls to follow up with customers and resolve issues
- Utilize strong problem-solving skills to resolve complex customer issues
- Collaborate with internal teams to resolve customer issues and improve processes
- Maintain accurate records of customer interactions using our CRM system
- Meet or exceed monthly performance targets, including customer satisfaction and first-call resolution
Requirements:
- Bachelor's degree in any field
- 0-2 years of experience in a customer-facing role, preferably in an international voice process
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in using CRM software and other customer service tools
- Ability to work in a night shift environment (5 PM - 2 AM)
Preferred Qualifications:
- Experience working in an international voice process
- Knowledge of customer service software and technologies
- Certification in customer service or a related field

About Growith
About
Warm greetings from Growith.io
About Us:
UNCODE Inc (AJR Info Systems Pvt Ltd) is a subsidiary of Growith.io, our base company and headquarters located in Texas, USA.
UNCODE Inc(AJR Info Systems Pvt. Ltd.)is a value-focused application development company offering a wide range of services to organizations across the world. For AJR Info Systems, “Quality is never an accident; it is always the result of intelligent effort” is a phrase that reflects our work culture and delivers clients mission-critical applications with superior performance – results exactly what they desire.
We infuse excellence in everything we do and solve critical issues with exceptional expertise to create reliable, secure, and robust applications. Whether you are looking to build a new application right from scratch or to improve your existing applications, we have the right team that mingles creativeness and technology with perfect strategies to create exemplary solutions. Gauging the demand of today’s companies, we prove our expertise in delivering world-class applications and tech-driven IT services.
For more details, kindly visit our websites:
www.uncode.io
www.growith.io
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