Data base Administrator

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Strong dialer manager profile

Mandatory (Experience 1):Must have 2+ years of core dialer operations experience with major dialer systems — Genesys, Avaya, Aspect, Ameyo

Mandatory (Experience 2): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Technical Experience): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc

Job Title: UI Developer

Experience: 4 to 6 Years

Location: Bangalore

Notice Period: Immediate to 30 Days

Job Description:

We are seeking a skilled and passionate UI Developer to join our growing team. The ideal candidate will have strong experience in front-end development with a focus on creating dynamic, responsive, and user-friendly interfaces using JavaScript, HTML, CSS, and AngularJS.

Key Responsibilities:

• Develop and maintain scalable and high-performance UI components.
• Collaborate with UX designers, product managers, and backend developers to deliver high-quality user interfaces.
• Ensure consistent styling and responsive design across platforms and devices.
• Optimize application for maximum speed and scalability.
• Debug and troubleshoot UI-related issues and performance bottlenecks.
• Participate in code reviews and contribute to best practices in UI development.

Required Skills:

• 4–6 years of hands-on experience in JavaScript, HTML5, and CSS3.
• Strong working knowledge of AngularJS and ability to work on Angular-based projects.
• Experience with responsive design principles and cross-browser compatibility.
• Proficiency in version control tools like Git.
• Familiarity with RESTful APIs and integration with backend services.
• Good understanding of UI/UX principles.

We are hiring for .Net Developers for Jaipur Location.

Company- Variable Infotech India Pvt. Ltd.

Location- Jaipur (Should be comfortable to relocate)

Experience -1 years to 6 Years

Salary- 2-8 LPA

Profile- Dot Net Developer / Sr

About Us

Variable soft is reputed company that provides Quality Software Development in India. We are basically developing softwares in Dot Net Framework and our developers are well trained & experienced in their technology. We love to meet the challenges and try to resolve in the best manners that can effective for your business. We maintain a focus on quality, usability and scalability in all our work environment. Over these past years, we have worked for many reputated companies.

Responsibilities

Asp.Net MVC, HTML, jQuery, Ajax, Angular(Good to have), Entity Framework and JavaScript

Hands on experience with .NET 4.0/4.5 framework

Sound knowledge of .Net Core framework

Microsoft SQL Server (Database Development - relational database design concepts and best practices).

Development experience for web application and REST APIs

Strong coding, debugging and problem-solving skills

Nice to have knowledge in cloud services such as Azure or AWS

Understanding of Object-Oriented Analysis & Design, Multi-Layer Architecture and Patterns

Proficient understanding of code versioning tools such as Git, Bitbucket or Team Foundation Server

Good communication and team-working skills

Kindly share your CV at hr at the rate variablesoft dot com

Role Software Developer

Industry

• Computer Software

Employment Type

Full-time

●      2+ Years of experience of Android native development with Java and Kotlin

●      Experience in Android Studio IDE and tools like Android Device Monitor, Logcat

●      Hands-on experience on MVVM architecture pattern

●      Solid experience/understanding of OOPS concepts and Design patterns.

●      Knowledge on cross platforms like Flutter, React Native is an added advantage

●      Thorough knowledge of Android APIs and platform capabilities (location-based capabilities within apps)

●      Experience with offline storage, threading, and performance tuning

●      Proven knowledge of Android UI design principals, patterns, and best practices

●      Experience with publishing applications on Google Play Store and app signing process

●      Expertise in payment gateway and social media integration

●      Proficient understanding of code versioning tools, such as Git

●      Familiarity with CI/CD

●      Provide technical leadership and functional help working closely with team members

●      Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)

●      Independently carry out the activities without much of guidance

●      Create, understand, and validate design and estimates and be able to justify them

●      Applies knowledge of principles and techniques to solve technical problems.

●      Works closely with other functions to understand customer needs and to develop product roadmaps.

●      Translate design and wireframes into high-quality mobile applications.

●      Strong troubleshooting and analytical skills and detail oriented

●      Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories

●      Should be able to design schema for enterprise level applications

●      Should be able to apply design patterns

●      Should be open to face new challenges and learn new technologies

●      Experience with debugging, performance profiling and optimization

• Min 2-3 years of experience in Mobile App/Android development
• Min 1 year of experience in Kotlin
• Immediate joinee are preferred
• Experience with different programming paradigms, esp. functional and reactive programming
• Strong in writing unit test cases
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs
• Familiarity with git and continuous integration
• Proficiency in various software design patterns
• Exposure to agile/scrum
• Excellent communication skill