HR Manager

Job Description : Senior Full Stack Developer

Role

A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.

You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.

Responsibilities

• Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
• Design and implement high quality RESTful APIs.
• Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
• Collaborate with other team members including the mobile development team and design team.
• Participate in all aspects of the software development lifecycle for our projects.

Requirements

• 3 or more years of a mix of frontend and backend development experience.
• Ability to think critically, analyze, and break down problems into manageable components.
• Strong attention to detail.
• Ability to communicate and work well with others.

Backend Skills

• Strong knowledge and experience with developing RESTful APIs.
• Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
• Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
• Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
• Strong knowledge and experience of integration of third party services.
• Experience utilizing various third party backend frameworks and libraries.

Frontend Skills

• Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
• Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
• Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
• Experience utilizing various third party frameworks and libraries.

Good-to-have Experiences: 

• E-commerce platforms: Magento, WooCommerce, etc.
• Content management systems: Drupal, Wordpress.
• Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
• Containerization and orchestration solutions: Docker and Kubernetes.

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

Role and Responsibilities

• Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
• Iterate on our product suite to look for ways we can deliver more value to our customer
• Identify growth levers that can create significant improvements in our growth
• Analyze and scope new product features and initiatives with our data, marketing and engineering teams
• Run experiments and take ownership of analysis from these experiments/KPIs
• Write accessible documentation on product features and initiatives
• Work with usage data and analytics to track product rollouts and feature efficacy

Skills & Experience

• You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
• You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
• You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
• You have a strong analytical background and can dive deep into KPIs to understand how to improve them
• You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
• Excellent written and oral communication skills with the ability to multitask

Qualifications and Education Requirements

B.E, Any Graduation in IT

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.