Sales Executive

Telesales Representative - International Call Center

Job Summary:

BERG INFOTECH LLP is seeking a highly motivated and results-driven Telesales Representative to join our international call center team. The successful candidate will be responsible for making outbound calls to potential and existing international customers (e.g., Australian market), promoting and selling our products/services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced, target-driven environment.

Job Title: International BPO – Voice Process

Location: WZ-409C, Top Floor, Janak Park, New Delhi-110064

Shift Timing: 

1.   Mon to Fri-05:30 AM - 02:00 PM

2.   Sat 05:00 AM - 11:30 AM

Salary: Best in the Industry + Lucrative Incentives

Experience: 

8 months – 1 years (International Voice/Sales preferred)

Key Responsibilities

·        Conduct outbound calls to potential clients using provided databases and leads.

·        Present, promote, and sell products or services, using compelling arguments to prospective customers.

·        Understand customer needs and requirements to offer tailored solutions and effectively close sales deals.

·        Achieve and exceed monthly, weekly, and daily sales targets and quotas.

·        Handle customer objections and address complaints in a professional, cool-tempered manner to preserve the company's reputation.

·        Maintain and update the customer relationship management (CRM) system with accurate records of calls, sales, and customer information.

·        Follow up on leads and opportunities to ensure customer satisfaction and encourage repeat business.

·        Collaborate with the sales team and other departments to optimize sales strategies and improve overall customer service processes.

·        Stay updated with product knowledge, company policies, and industry trends (e.g., the Australian energy market) to provide accurate information. 

Qualifications and Skills

·        Proven experience as a Telesales Representative or in another sales/customer service role, preferably in an international BPO setting.

·        Excellent verbal communication and interpersonal skills, with strong command of English (additional languages a plus).

·        Strong negotiation and persuasion abilities with a proven track record of meeting or exceeding sales quotas.

·        Ability to handle rejection and maintain a positive, resilient attitude.

·        Proficiency in using CRM software (e.g., Salesforce) and MS Office Suite.

·        Outstanding time management and organizational skills, with the ability to multitask effectively in a fast-paced environment.

·        High school diploma or equivalent required; Any Bachelor's degree or a related field is an advantage.

·        Flexibility to work Early Morning Shift

Developer Requirements/Expectations:

• Experience: 5+ Years
• Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
• 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
• Tools: Trello, Slack, Github
• Soft Skills: Team Work, Excellent Client Communication. 

Engagement Type: Full Time, Dedicated

• Work Hours: 8 Hours per day, 160 hours per month
• Shift: 10 AM-7 AM IST (Including Lunch hour)
• Work shifts need to be flexible to accommodate client calls in EST.

Screening Process: 

Round 1: Technical 

Round 2: Managerial 

Location: Ahmedabad (Hybrid)

Meet with stakeholders, customers, and project teams to collect requirements, scope projects, and contribute to creative 

and technical concepts 

∙Implement modifications to existing campaigns to accommodate changes in user requirements 

∙Employ best practices in developing, conducting, and interpreting A/B tests and personalization campaigns focused on user 

experience and effectiveness against project goals 

∙Identify areas for improvements and assist in managing projects to implement enhancements to completion  

∙Maintain campaign code in GitHub following established organization standards and development guidelines 

∙Ensure team process to enter and track implementation information including work items, tasks and issue management 

using JIRA 

Tools: 

∙Must have 5+ years minimum experience in building and maintaining web applications. 

∙Must have experience in web technologies HTML5, CSS3, JSON, JavaScript, Web services (SOAP/REST). 

∙Must have Experience in CSS and JavaScript frameworks like Bootstrap, jQuery etc. 

∙Experience with SASS/LESS frameworks. 

∙Experience with source control systems like TFS, GIT etc. 

∙Experience with JavaScript application frameworks such as Angular, React or Vue.js is a plus. 

∙Knowledge of scripting languages and object-oriented concepts. 

∙Experience with Agile / Scrum software development practices. 

∙Excellent troubleshooting and communication skills. 

∙Experience in any content management systems (CMS) preferred but not required. 

∙Ability to work independently and as part of a team. 

∙A/B Testing or Personalization experience is preferred but not required. 

∙Bachelor's degree in computer science, engineering or a related discipline with an information technology focus or 

equivalent experience

Job Description:

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

    Responsibilities:-

• Own the product development from scratch.
• Architect scalable, distributed and large-scale web and mobile solutions from scratch.
• Code for fresh development and to troubleshoot and resolve issues.
• Writing reusable, testable, and efficient code.
• Creating database schemas that represent and support business processes.
• Design and implementation of low-latency, high-availability, and performant applications.
• Able to learn & implement new technology/framework/library at God Speed.
• Customer-focused, react well to changes, work with teams and be able to multitask.
• Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

   Desired Candidate Profile:-

• A Bachelor's degree in Computer Science or related field(or combined with related experience)
• Strong Expertise in Node.js/Javascript
• Hands-on experience in writing Node.js applications
• Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.
• Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc
• Knowledge of SQL and NoSQL database(MongoDB)
• Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
• Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS
• Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
• Implementing automated testing platforms and unit tests.
• Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
• Good communication and interpersonal skills.