- Bachelor's degree or equivalent practical experience.
- 1-2 years of experience working in sales, marketing, and/or consulting.
- Experience leading sales organizations and delivering business performance.
- People management experience.
- Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
- Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
- Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
- Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.
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Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Project Management KRAsProject Management KRAs
Job Description (Major KRAs) –
1) Planning- Understand/Work/Create/Assist :
a. SMO Tracker
2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:
a. Work Allocation Based on Activity Charter & SMO Tracker
b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation
c. Setting up KRAs (using InnoWET) and Performance review
d. Time sheet Management & Analysis
e. Social Media Participation and updated Profile
3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :
a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )
b. BTL- Onetime & Frequent list
c. ATL Excel Sheet
4) Review & Analytics:
a. Client’s success PPT and Report with executive summary
b. Team Productivity based on Time Sheets
c. Power of 5 /Activity Charter Conformance Report
d. Search Engine Marketing /Paid Campaigns Report and Plan of Action
e. Consolidated success Report /PPT for internal stakeholders
5) CRM/Account Management:
a. Presales Support for New Business Development
b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.
c. Initiate and Manage Key Account Management for cross selling opportunities to present clients
d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.
6) Project Management Tools & Automation:
a. Updating and Managing Knowledge Management repository
b. Effective implementation and use of social media Tools(if any)
c. Keeping and custodian of Clients and BFGs usernames and passwords list
d. Creating and upkeep of Process Manual with SLAs
e. Building and updating templates according to work functions
LogiNext is looking for a technically savvy and experienced Principal Engineer to take up front-end development efforts. You will design and develop elegant interfaces that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving visualizing massive amounts of data and information. You will identify, define and communicate best practices for front end.
You are passionate about building secure, high-performing and scalable front-end applications. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have demonstrated strong inter-personal and communication skills.
Responsibilities
- Lead and direct UI/UX team, define software architecture, collaborate with other teams to explore existing systems, determine areas of complexity and potential risks to successful implementation of advanced visualization products
- Define software architecture, collaborate with other teams to explore existing systems, determine areas of complexity and potential risks to successful implementation of advanced visualization products
- Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components
- Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces
- Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies
- Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices
- Understand and coach/teach others, show a high level of ethics and team-work
Requirements
- Bachelor/Master’s degree in Computer Science, Information Technology or a related field
- 8 to 10 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications
- Hands on experience on various MVC frameworks, UI libraries and tools such as Angular, ReactJS, HTML5, CSS3, D3.js
- Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps
- Familiar with UX processes and design
- Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
- Excellent written and oral communication skills, judgment and decision making skills
As a senior developer you will be responsible to manage the software
development life cycle from planning to prioritizing to testing and release.
Responsibilities includes gathering system and team product requirements,
building java modules and testing features before release. Should have hands
on experience developing software with agile methodologies and are ready to
lead our junior developers.
Responsibilities:
• Contribute to all phases of development lifecycle.
• Planning of API workflow.
• Understanding the requirements all the teams involved and planning the
development process.
• Write well designed, testable, efficient code.
• Prepare and produce releases of software components.
• Support continuous improvements by investigating alternatives and
technologies and presenting these for architecture review.
• Designing, implementing, and maintaining java applications that are
often high-volume and low latency.
• Identify bottlenecks and bugs and advise solutions to these problems.
• Develop highly scalable REST APIs to use in our applications.
• Guide the team and help them in any complex situations.
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing company.
Some qualifications that we think would help you thrive in this role are:
• Minimum 8+ Years in a Java programming.
• Expert hands-on knowledge of latest technology, good exposure to web
technologies and open to all technologies like Java, J2EE, Spring Boot,
Microservices, Cloud computing, any DB.
• Very good exposure to DevOps concepts and tools, Continuous Integration and
Continuous Delivery.
• Quick learner believes in continuous learning and acts as a catalyst for building
the culture within the organization.
• Analytical thinking skills, problem solving with strong exposure to root causing
tools and techniques and ability to come up with solutions in complex
situations.
• Familiar with various design and architectural patterns.
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Deep insights of Java and J2EE internals such as memory management,
transaction management, etc.
• Skill for writing reusable Java libraries.
• Proficient understanding of code versioning tools, such as Git.
• Familiarity with build tools such as Ant, Maven, and Gradle.
• Ability to work without guidance and under tight deadlines.
• Result oriented and focused on meeting deliverable timelines.
• Teamwork and willingness to listen to others.
• Communicate effectively
• Good knowledge of microservices.
• Expertise in developing enterprise level web applications and RESTful APIs
using Microservices with demonstrable production-scale experience.
• Strong background working with Linux/Unix environments.
• Working experience in industry standard protocols related API security.
• Clear understanding of web services and SOA related standards like
REST/OAuth/JSON.
- 1+ years of experience with development framework such as Tulip, PTC, etc.
- Understanding of the following concepts: relational data models, object-oriented programming concepts, event-driven programming concepts, source control, code repository, or version control concepts, coding standards, patterns, and best practices.
- General knowledge of business systems and processes
- Eagerness to consistently meet and exceed goals and objectives
As a technical writer, your job is to translate complex information into a language understandable by anyone. You must ensure that everything we deliver can be used by any user, developer, or business owner.
RESPONSIBILITIES
• Develop a deep understanding of Cashfree products, and target audience. Aim to be the expert in the product area you are handling.
• Collaborate with the product team to identify key content requirements.
• Write and maintain high-quality documentation for technical and non-technical audiences, including concept docs, how-to procedures, integration docs, and API reference documentation.
• Collaborate with the product and development team to create user interface text.
• Create videos to explain concepts and procedures in an easy-to-understand format.
• Create and review product-oriented blog posts.
• Organize existing documents, identify gaps, and suggest improvements.
• Analyze usage patterns of documents and suggest ways on improving them.
• Review and revise content based on internal and external customer feedback.
Requirements
• Bachelor's degree in English, communication, linguistics, or bachelor’s degree in engineering.
• 1 to 4 years of experience as a technical writer.
• Experience working with product and UX Designers and writing user interface text
• Strong technical writing skills.
• Experience managing content projects, including coordinating with cross-functional teams.
• Have prior experience with creating videos.
• Familiar with markup languages such as Markdown and HTML
Pixelonicmedia is a next generation cybersecurity and IT software company based in India. We are seeking an experienced, resourceful Business Development Executive to help us develop, implement, and expand our business into new markets. Our aim is to hire professionals with a track record of creating long-term value for organizations.
Responsibilities
- Responsible for driving company sales by sourcing new clients
- Generate leads and build relationships by nurturing warm prospects.
- Achieve monthly/quarterly goals and help build a system that consistently hits targets.
- Identify unaddressed problems and articulate to solve it better than the competition.
- Understanding the competitive landscape and conduct market research.
- Collaborating with management on demand generation goals, planning, and forecasting.
- Write clean, well- designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary.
Requirements :
- Knows best practices for front- end development
- Strong knowledge of Javascript APIs.
- Must have experience in building web applications in Python/Django
- Able to handle multiple databases in Django.
- Knows how to do multiple environments (production/ staging)setup in Django.
- Knows how to set up/deploy Django apps in AWS.
- Knowledge of MongoDB, postgresql mysql
- Familiar with Docker/Docker- compose