Area Sales Manager

Sound technical exposure in React, Node, API, Java, JPA, Hibernate, Kafka, REST API,

Postgre DB.

• Strong experience in systems design principles.

• Must have strong exposure in PSQL queries and stored procedures.

• Experience in Lending/Fintech domains will be preferable.

• Design, implement and maintain Java-based applications that can be high-volume and

low-latency.

• Familiarity with browser testing and debugging.

• Analyze user requirements to define business objectives.

• Identify and resolve any technical issues arising.

• Develop technical designs for application development.

• Conducting software analysis, programming, testing, and debugging.

• Manage Java and Java EE application development.

• Understanding of strategic handling of technical projects. i.e. adhering to stakeholder

expectations and processes.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Position/Title: Manager – Billing and Cash Application

Department: Corporate Finance

Level: Full-time

Location: Mumbai

About Aeries

Aeries Technology is a Nasdaq listed (AERT) global professional services and consulting partner, with offices in the USA, India, Mexico, Singapore, and UAE. We provide Private Equities, its Portfolio Companies and mid-market companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW Institute, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at: https://aeriestechnology.com/careers/

Roles & Responsibilities:

·        Generate accurate and timely invoices for corporate clients based on contractual terms and pricing structures.

·        Verify billing data and ensure completeness, accuracy, and compliance with internal controls.

·        Review and resolve any discrepancies or issues related to billing data before finalizing invoices.

·        Monitor billing schedules and deadlines, ensuring invoices are processed and delivered on time.

·        Monthly revenue analysis and preparing revenue reports with summarized commentary for variation.

·        Ensuring correct recording of invoices in the ERP system.

·        Work closely with the management team and business leads for billing inputs and approvals.

·        Automation of the manual processes in excel and customization of reports in ERP

·        Works closely with sales, marketing, business heads, and other support functions in assisting for any Adhoc analysis to enable decision making.

Critical requirements for the role (Must-Haves)

·        MBA Finance Full time/Part time or BCom or Inter CA with strong technical knowledge.

·        8 years of post-qualification experience across Billing, Accounting, Automation, Revenue.

·        Experience of working in mid/small size IT company.

·        Excellent with Excel and Intermediate knowledge of ERP.

·        Good communication skills and team player.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

We are actively seeking a self-motivated Data Engineer with expertise in Azure cloud and Databricks, with a thorough understanding of Delta Lake and Lake-house Architecture. The ideal candidate should excel in developing scalable data solutions, crafting platform tools, and integrating systems, while demonstrating proficiency in cloud-native database solutions and distributed data processing.

Key Responsibilities:

• Contribute to the development and upkeep of a scalable data platform, incorporating tools and frameworks that leverage Azure and Databricks capabilities.
• Exhibit proficiency in various RDBMS databases such as MySQL and SQL-Server, emphasizing their integration in applications and pipeline development.
• Design and maintain high-caliber code, including data pipelines and applications, utilizing Python, Scala, and PHP.
• Implement effective data processing solutions via Apache Spark, optimizing Spark applications for large-scale data handling.
• Optimize data storage using formats like Parquet and Delta Lake to ensure efficient data accessibility and reliable performance.
• Demonstrate understanding of Hive Metastore, Unity Catalog Metastore, and the operational dynamics of external tables.
• Collaborate with diverse teams to convert business requirements into precise technical specifications.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related discipline.
• Demonstrated hands-on experience with Azure cloud services and Databricks.
• Proficient programming skills in Python, Scala, and PHP.
• In-depth knowledge of SQL, NoSQL databases, and data warehousing principles.
• Familiarity with distributed data processing and external table management.
• Insight into enterprise data solutions for PIM, CDP, MDM, and ERP applications.
• Exceptional problem-solving acumen and meticulous attention to detail.

Additional Qualifications :

• Acquaintance with data security and privacy standards.
• Experience in CI/CD pipelines and version control systems, notably Git.
• Familiarity with Agile methodologies and DevOps practices.
• Competence in technical writing for comprehensive documentation.

We are looking for a talented and motivated Full Stack Developer to join our development team in India who will be responsible for designing, developing, testing and debugging responsive web and mobile applications for the company. Using Ruby on Rails, JavaScript, JQuery, HTML, CSS, Bootstrap and Coffee Script, this candidate will be able to translate user and business needs into functional design.

Responsibilities

• Design, build, and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Integration of user-facing elements developed by front-end developers with server side logic
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization and automatization

• Experience with Ruby on Rails, along with other common libraries such as RSpec and
• Solid understanding of object-oriented programming
• Good understanding of server-side CSS preprocessors (such as Sass, based on project requirements)
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration
• Familarity with Heroku

Responsibilities of the role:

• Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
• Work on integration of 3rd Party libraries as required by the product
• Unit-testing code for robustness, including edge cases, usability, and general reliability
• Ensure the quality of the end product while adhering to quality norms
• Creating Technical documentation wherever applicable
• Collaborate with cross-functional teams to define, design, and ship new features
• Take part in requirement understanding and contribute to solution of the requirement

What you need to have: