Network Engineer

WE ARE HIRING | PROJECT MANAGER – VOIP TECHNOLOGIES

Position: Project Manager

Industry: IT Services / VoIP Technologies

Experience: 6–12 Years

Location: Ahmedabad | Work from Office

We are looking for a Technical Project Manager with a strong hands-on technical background in VoIP Development

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KEY RESPONSIBILITIES

• Manage end-to-end VoIP implementation projects from initiation through deployment and post-implementation support.

• Gather business and technical requirements and translate them into actionable project plans.

• Prepare project schedules, milestones and resource allocation plans.

• Coordinate with Development, QA, DevOps, Support and Infrastructure teams.

• Track project progress and ensure timely delivery.

• Conduct project kickoffs, status meetings and client review meetings.

• Identify project risks and develop mitigation strategies.

• Manage scope changes and maintain project documentation, reports and dashboards.

• Coordinate UAT and production rollout.

• Manage timelines, budgets and resource utilisation.

• Communicate project status to clients and internal stakeholders.

• Support pre-sales through effort estimation and project planning.

MANDATORY TECHNICAL EXPERIENCE

Hands-on experience in VoIP/Telecom with strong knowledge of:

• FreeSWITCH

• Asterisk

• Kamailio

• OpenSIPS

• SIP

• RTP

• WebRTC

• SBC

• IP Telephony

• Linux

• TCP/IP, NAT, Firewalls and Networking

ADDITIONAL SKILLS

• Agile / Scrum methodologies

• Project planning and scheduling

• Risk and resource management

• Client and stakeholder management

• UAT and production deployment

• Vendor coordination

• International client handling

• AWS / Azure / GCP exposure is an advantage

• REST API integration knowledge is an advantage

• PMP / PRINCE2 / CSM certification preferred

Job Description

MyOperator's Telephony platform powers call handling, IVR routing, number/DID provisioning, and outbound dialer campaigns for over 12,000 businesses. We're looking for a Product Manager to own this domain - someone with genuine technical depth in telephony and voice systems, who can translate how these systems actually work into a clear, well-sequenced roadmap and partner closely with engineering to ship it.

This is a technical, hands-on role suited to a PM who understands the mechanics of telephony infrastructure - call routing strategies, IVR state machines, DID lifecycle management, SIP/Asterisk-based call systems and can write specs that hold up against how these systems are actually built, not just how they appear on the surface.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Key Responsibility Areas

• Own the Telephony product roadmap end-to-end - call handling, IVR/routing, DID provisioning, and outbound dialer campaigns - writing specs grounded in real system architecture and partnering closely with engineering to ship them.
• Maintain delivery visibility and alignment across the roadmap, using tools like Jira to track progress, sequence dependencies, and keep priorities clear for engineering.

Requirements — Must Have

• Strong technical understanding of telephony and voice infrastructure - IVR call flows and state machines, call routing strategies (round robin, simultaneous, sequential), SIP/Asterisk-based call systems, and DID/number provisioning and lifecycle management.
• 4+ years as a Product Manager/Product Owner on a technical or infrastructure-heavy product (telephony, VoIP, messaging/CPaaS, or a comparably systems-heavy backend domain), with end-to-end ownership of a roadmap you can speak to in specifics.
• Demonstrable ability to read and reason about backend system design - can point to specs/PRDs you've written that account for real constraints like state machines, REST APIs, webhooks, or rate limits, not just UI/wireframe-level requirements.
• Comfortable working within engineering's own tooling (e.g., Jira) to track delivery progress and dependencies as part of the regular workflow.
• Demonstrated ownership of predictable, high-throughput delivery on a technical roadmap, with clear outcomes you can speak to.

Requirements — Good to Have

• Experience working with voice agents/voicebots (e.g., AI-driven call handling, IVR-to-bot handoff, conversational voice systems) — a strong plus given where our roadmap is headed.
• Experience with WhatsApp Business API or other messaging platforms.
• Prior exposure to outbound dialer / campaign-calling systems (OBD).
• SQL or basic scripting ability to work directly with product/ticket data.
• Prior experience at a CPaaS, UCaaS, or contact-center software company.

This profile is not for

• Candidates who prefer to operate purely at the conceptual/strategy level without engaging with system architecture or engineering-level detail.
• Candidates who aren't comfortable using ticket-tracking tools as part of their regular workflow to track delivery and dependencies.
• Candidates without genuine, hands-on exposure to telephony systems or comparably complex technical infrastructure

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

Key Responsibilities

• Design, configure, administer, and troubleshoot Cisco Voice and Collaboration environments.
• Hands-on experience with Cisco CUCM (Call Manager) administration, configuration, upgrades, and troubleshooting.
• Manage and support Cisco Unity Connection for voicemail and unified messaging.
• Configure and troubleshoot Ribbon SBC / PSX for SIP signaling, call routing, and voice connectivity.
• Troubleshoot SIP, RTP, TCP/IP, DNS, and voice call-flow issues.
• Configure and maintain Cisco IP Phones, gateways, trunks, dial plans, route patterns, translation patterns, and partitions/CSS.
• Monitor voice infrastructure and resolve incidents, service requests, and performance issues.
• Perform voice platform upgrades, patching, migrations, and production changes.
• Work with network, security, and application teams to resolve complex voice and connectivity issues.
• Maintain technical documentation, configuration standards, and operational procedures.

Required Skills

• Strong experience in Cisco Voice / Collaboration technologies.
• Cisco CUCM – Administration and troubleshooting.
• Cisco Unity Connection – Administration and troubleshooting.
• Ribbon SBC / PSX – Configuration and troubleshooting.
• Strong knowledge of SIP, RTP, VoIP, TCP/IP, DNS, and networking fundamentals.
• Experience with SIP Trunks, dial plans, gateways, route patterns, and call routing.
• Good troubleshooting and incident management skills.
• Exposure to monitoring tools and ITIL-based support processes is an added advantage.