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Shubham Vishwakarma
Full Stack Developer - Averlon
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We’re seeking a highly experienced and certified Salesforce Platform Architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.
Requirements:
- 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud.
- Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
- Proven ability to translate financial business processes into technical solutions.
- Experience with Enterprise Integrations with Salesforce.
- Experience with contact center technologies, including CTI integration, case routing, and service analytics.
- Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
- Proficiency in Apex, Flow, Lightning Components, and data modeling.
- Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.
Key Responsibilities:
- Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
- Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise.
- Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations.
- Design scalable solutions for customer onboarding, relationship management, and service automation.
- Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
- Ensure compliance with financial regulations and data privacy standards.
- Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
- Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AI-driven service enhancements
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni of IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Our Client :
Our client is Google partner in advertising and a premier Insight-driven Marketing platform. As a managed buying solution provider, they work with leading digital-first brands in India and are expanding our footprint globally, particularly focused on fast growing app-first start-ups driving their next level of scale via programmatic media. For many of its clients, programmatic marketing has emerged amongst their top three growth marketing channels alongside Google Ads and Facebook.
Job Role - Manager : Digital Media (Strategy & Optimization)
If you are passionate of digital marketing & enjoy working with a leading growth companies and helping them to grow state of art digital media solutions then this is the RIGHT fit role for you.
What You Will Do :
- Management of paid media execution, in line with target yields and spend levels.
- Managing a team of campaign analysts/ media planners / account executives to train them on 360-degree growth into campaign management & account management
- Formulate account strategies and do engaging presentations and run business reviews (weekly, monthly, quarterly) with multiple levels of stakeholders internally and externally. Setting expectations both internally and externally.
- Tracking regular key performance metrics. Proactive risk management. Suggesting course correction and optimization of the campaigns
- Collaborate with Sales leaders to develop an optimal lead contact and conversion strategy for the sales team, with alignment on sales contact strategy
Requirements :
Qualifications and Experience:
- Bachelor's or master's degree in a quantitative discipline with 3+ years of relevant experience.
- Proficiency with digital marketing platforms and technologies - Adwords, Facebook, Linkedin & affiliates.
- Prior experience in managing teams of 3+
- Excellent communication skills, negotiation skills and presentation skills.
- Strong analytical, problem-solving and execution skills.
Data Analytics●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.
● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.
● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.
● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).
● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
● Perform other duties as assigned by management.
The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Work Experience Requirement
●Must have prior QA Lead experience in BPO set up
● Experience working in performance based setting
● Demonstrate leadership capability
● Provide mentorship to QA
● Strong analytical and problem solving skills
● Has a comprehensive understanding of QA concepts and principles.
● Basic to Proficient knowledge on data reporting and analysis.
● People management and development skills
● Project Management
● Proficient in Microsoft Excel
● Must be willing to report onsite in Cambodia
Salary Php80,000
INR 117,587
Adobe Illustrator- Experience of working with any reputed Advertising agency or design studio
- Possession of creative flair, versatility, conceptual/visual ability and originality
- Demonstrable graphic design skills with a good portfolio
- Ability to interact, communicate and present ideas
- Up to date with industry leading software and technologies
- Professionalism regarding time, costs and deadlines
- Good esthetic sense, style and exposure to outer world is expected
- Able to make artworks & print files
HTML/CSSAdobe IllustratorTheir services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a UI/ UX Designer, you’ll create both functional and appealing features that address the clients’ needs and help the company grow its customer base. You will work towards turning the company software into easy-to-use products for clients
What you will do:
Understanding our business requirements and any technical limitations
Translating concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences.
Facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
Designing and delivering wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
Identifying design problems and devising elegant solutions.
Making strategic design and user-experience decisions related to core, and new, functions and features.
Taking a user-centred design approach and rapidly testing and iterating your designs.
Collaborating with other team members and stakeholders.
What you need to have:
3+ years of experience as a UX designer, UI designer, or similar role
have a UI design portfolio
Ability to work with clients to understand detailed requirements and design complete user experiences
Be passionate about resolving user pain points through great design.
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment
Experience with design and prototyping tools such as Photoshop, Illustrator, Sketch
Experience with HTML5 & CSS3
Some knowledge of Usability Factors in Human Computer Interaction
Bachelor's degree in UX Design or related design discipline
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com
Python
Amazon Web Services (AWS)We are looking for a full-time remote Senior Backend Developer who has worked with big data and stream processing, to solve big technical challenges at scale that will reshape the healthcare industry for generations. You will get the opportunity to be involved in the big data engineering, novel machine learning pipelines and highly scalable backend development. The successful candidates will be working in a team of highly skilled and experienced developers, data scientists and CTO.
Job Requirements
1) Writing well tested, readable code using Python that is capable of processing large volumes of data
2) Experience with cloud platforms such as GCP, Azure or AWS are essential
3) The ability to work to project deadlines efficiently and with minimum guidance
4) A positive attitude and love working within a global distributed team
Skills
1) Highly proficient working with Python
2)Comfort working with large data sets and high velocity data streams
3) Experienced with microservices and backend services
4) Good relational and NoSQL database working knowledge
5) An interest in healthcare and medical sectors
6) Technical degree with minimum of 2 plus years- backend data heavy development or data engineering experience in Python
7) Desirable ETL/ELT
8) Desirable Apache Spark and big data pipelines, and stream data processing (e.g. Kafka, Flink, Kinesis, Event Hub)
Onsite Opportunity for Oracle Fusion HCM Functional (TalentManagement/ CoreHR) Consultant’s – UAE. Exp.- 8+Years, Very strong in Fusion TalentManagement/ CoreHR. Atleast 2 e2e Implementation in Fusion TalentManagement/ CoreHR. Excellent Communication. Joining time: Max. 10 Days. Kindly contact Ramesh- 782, 938, 2777, rbguddanur AT appstec-me DOT com
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Full Stack Developer - Averlon