Customer Success Specialist

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who

believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes

and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your

everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, client lead management, and streamlined operations within the organization. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilize effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client

relationships as a Business Coordinator Intern.

KDK Software, India’s leading tax-tech company, is hiring for its SheConnect initiative—a women-only, remote-first team. This flexible sales role is designed for women seeking true work-life balance. Presently, we’re welcoming 10+ experienced female professionals to take on the role of Business Development Officer and grow with us—on your schedule, from wherever you are.

Apply Now: bit.ly/KDKHR

Requirements:

• 5 Years Experience (3 Years experience in Sales)
• Excellent Negotiation Skills.
• Excellent English communication and understanding.

Perks and benefits:

• Work from home
• 7-Hours Work-Shift (Including Breaks)
• Travel Reimbursement

Remote Locations: Ahmedabad, Ambala, Aurangabad, Bangalore, Chandigarh, Chennai, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jodhpur, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, Muzaffarpur, Nagpur, Noida, Patna, Pune, Rajkot, Ranchi, Surat, Vadodara

Director - Backend | Snapmint About Snapmint.

Experience: 12+ years, Location: Gurgaon.

Founded by serial Entrepreneurs from IIT Bombay, Snapmint is challenging the way banking is done by building the banking experience ground up. Our first product provides purchase financing at 0% interest rates to 300 Million banked consumers in India who do not have credit cards using instant credit scoring and advanced underwriting systems. We look at hundreds of variables, much beyond traditional credit models. With real time credit approval, seamless digital loan servicing and repayments technology we are revolutionizing the way banking is done for todays smartphone-wielding Indian. https://snapmint.com/

Job Overview: As Director Backend, you will lead a team of backend engineers, driving the development of scalable, reliable, and performant systems. You will work closely with product management, front-end engineers, and other cross-functional teams to deliver high-quality solutions while ensuring alignment with the companys technical and business goals. You will play a key role in coaching and mentoring engineers, promoting best practices, and helping to grow the backend engineering capabilities.

Key Responsibilities:

• Lead, mentor, and manage a team of backend engineers, ensuring high-quality delivery and fostering a collaborative work environment.
• Collaborate with product managers, engineers, and other stakeholders to define technical solutions and design scalable backend architectures.
• Own the development and maintenance of backend systems, APIs, and services.
• Drive technical initiatives, including infrastructure improvements, performance optimizations, and platform scalability.
• Guide the team in implementing industry best practices for code quality, security, and performance.
• Participate in code reviews, providing constructive feedback and maintaining high coding standards.
• Promote agile methodologies and ensure the team adheres to sprint timelines and goals.
• Develop and track key performance indicators (KPIs) to measure team productivity and system reliability.
• Foster a culture of continuous learning, experimentation, and improvement within the backend engineering team.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 12+ years of experience in backend development with a proven track record of leading engineering teams.
• Strong experience with backend language ie. Node.js
• Experience working with databases (SQL, NoSQL), caching systems, and RESTful APIs.
• Familiarity with cloud platforms like AWS, GCP, or Azure and containerization technologies (e.g., Docker, Kubernetes).
• Solid understanding of software development principles, version control, and CI/CD practices.
• Excellent problem-solving skills and the ability to architect complex systems.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

We are looking to hire a UX Designer with 5–6 years of experience with a UX and UI design skillset, specifically within the financial services domain. Below are our key requirements for this role:

1. Proven experience in the NBFC or fintech sector
2. Strong understanding of financial workflows, dashboard design, and data visualization
3. Hands-on experience designing user journeys and interfaces for transactional platforms, lending products, or investment dashboards
4. Ability to translate complex financial processes into intuitive user experiences
5. Familiarity with compliance-driven design considerations in BFSI environments
6. Proficient in design tools like Figma, Sketch, or Adobe XD
7. Collaborative mindset and ability to work closely with product, business, and engineering teams

About Company:

Our client is the industry-leading provider of CRM messaging solutions. As a forward-thinking global company, it continues to innovate and develop cutting-edge solutions that redefine how businesses digitally communicate with their customers. It works with 2500 customers across 190 countries with customers ranging from SMBs to large global enterprises.

About the role:

The Director of Product Management is responsible for overseeing and implementing product development policies, objectives, and initiatives as well as leading research for new products, product enhancements, and product design.

Roles & responsibilities:

- Become a product expert on all company's solutions

- Build and own the product roadmap and timeline.

- Develop and execute a go-to-market strategy that addresses product, pricing, messaging, competitive positioning, product launch and promotion.

- Work with Development leaders to oversee development resources, including managing ROI, timelines, and deliverables.

- Work with the leadership team on driving product strategy, in both new and existing products, to increase overall market share, revenue and customer loyalty.

- Implement and communicate the strategic and technical direction for the department.

- Engage directly with customers to understand market needs and product requirements.

- Develop/implement a suite of Key Performance Indicators (KPI's) to measure product performance including profitability, customer satisfaction metrics, compliance, and delivery efficiency.

- Define and measure value of software solutions to establish and quantify customer ROI.

- Represent the company by visiting customers to solicit feedback on company products and services.

- Monitors and reports progress of projects within agreed upon timeframes.

- Write very high quality BRD, PRDs, Epics and User Stories

- Creates functional strategies and specific objectives as well as develops budgets, policies, and procedures.

- Creates and analyzes financial proposals related to product development and provides supporting content showing allocation of funds to execute these plans.

- Write status updates, iteration delivery and release notes as necessary

- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.

- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.

- Monitor internal processes for efficiency and validity pre & post product launch/changes.

Requirements:

- Excellent communication skills, both verbal and in writing.

- Strong customer focus paired with exceptional presentation skills.

- Skilled at data analytics focused on identifying opportunities, driving insights, and measuring value.

- Strong problem-solving skills.

- Ability to work effectively in a diverse team environment.

- Proven strategic and tactical leadership, motivation, and decision-making skills

Required Education & Experience:

- Bachelor's Degree in Technology related field.

- Experience in working with a geographically diverse development team.

- Strong technical background with the ability to understand and discuss technical concepts.

- Proven experience in Software Development and Product Management.

- 12+ years of experience leading product teams in a fast-paced business environment as Product Leader on Software Platform or SaaS solution.

- Proven ability to lead and influence cross-functional teams.

- Demonstrated success in delivering high-impact products.

Preferred Qualifications

- Transition from software development role to product management.

- Experience building messaging solutions or marketing or support solutions.

- Experience with agile development methodologies.

- Familiarity with design thinking principles.

- Knowledge of relevant technologies and industry trends.

- Strong project management skills.

Job Details*

1. Help the process of creating plans/strategies based on an organization's goals and the needs of the desired audience.

2. You will be assisting in the creation of consistent high-quality content that generates demand, attracts high-quality sign-ups and backlinks.

3. You will help our team perform audit of our website and social media accounts, creating and updating a shared editorial calendar. Also, researching for blog ideas and generating content for our blog.

4. Use storytelling and emotion to bring content to life and compel the reader to share. Own and execute the content and social calendar; work with our marketing, design and other cross functional teams to deliver on time.

5. Optimize content for different formats (SEO, SEM, Social, blogs, infographics, etc.) for better consumption and readership.

6. Conduct keyword research, backlink research and use SEO guidelines to increase web traffic.

7. Monitor web traffic and engagement (e.g. conversions and bounce rates) and measure content impact and report the metrics on an ongoing basis.

We would also expect the candidate to demonstrate:

1. An immense degree of critical thinking. Your content will be read by domain experts and you will not be able to write content with abstract opinions and assertions. You would need to back every opinion with either data or relevant experience.

2. The right kind of tone and energy. We like to use an informal/fun tone in our content. You would need to come in with the right attitude and the right energy to be able to match our tone/writing standards.

3. An attitude for perfection. You might have to go through several iteration cycles and would need to demonstrate wilingness to accept feedback. We need someone who accepts feedback with positivity.

Job Summary*

We're a Saas startup and we have an urgent requirement for a Content Strategist to help us with our domestic and overseas marketing processes.

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

Key Skills

• 2+ years of experience required in AV.
• Experience in developing cost-effective solutions around customer needs.
• Good skill for Vendor Management, OEM interaction.
• Proficient in the use of Microsoft Office Suite
• Good Communication skill

Engineering Manager (Bangalore, Remote option available) 8+ years of experience 

Zepto (www.zeptonow.com)

Why should you look at this role?

Salary 65-80 lakh per annum

Paid leave

Sick leave

Provident Fund

What Else?

• High growth startup in quick commerce space (10 min delivery)
• Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
• Work on real world logistics problems & benefit from the rocket ship Zepto is!

Tech Team: 40-50 (200+ in few months)

About the Employer

Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!

Just 6 months after launching, we've raised $160 million from marquee

investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.

The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.

Funding:

Funding Zepto has raised a total of $160M in funding over 3 rounds.

Their latest funding was raised on Dec 20, 2021 from a Series C round.

Employer Reviews:

“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”

"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."

Reporting structure:

Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO

The EM role would involve team management

Interview Process:

1. Discussion on past experience and problem discussion based on projects done
2. Low level design
3. High level design

(One of the rounds will test scenario management via case study since it’s a managerial role) 

What You will do Everyday?

• You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage a team of top noch engineers.
• You not only optimize your own code but make sure engineers are able to optimize theirs.
• As an Engineering Manager you manage your business goals, contribute to product strategy and help develop your team
• Create clear career paths for team members and help them grow with regular & deep mentoring.
• Perform regular performance evaluation and share and seek feedback.
• Operating with scale and speed amidst flux, there is just a LOT happening.
• Our world-class software engineers are just getting started -- and as a manager, you guide the way. You are their default mentor.
• You work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace
• You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions
• You work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
• Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations

Your Superpowers

• B.E/B.Tech or any other similar qualification with experience as a tech leader and people manager for at least 8+ years.
• Experience of managing teams and delivering high-quality projects on time.
• Experience with building, developing and coaching teams of best technical talent in the Industry.
• Experience with managing diverse teams and delivering high-quality projects on time.
• Deep understanding of technology and architecture in a highly scalable and available setup.
• Experience with new open source technologies and their adoption into product development etc.
• Experience with new open source technologies and their adoption into product.