Customer Success Specialist

Job Description – Pre Sales Executive 

Location: Kumaraswamy Layout, Bengaluru 

Industry: IT Services & Digital Solutions 

Salary Package: ₹2.5 LPA – ₹5 LPA (incentive) 

About the Company 

We are a fast-growing IT services company specializing in Website Development, Software & Mobile App Development, ERP, CRM & Billing Software, along with Digital Marketing Services such as SEO, Google Ads, Meta Ads, and Social Media Marketing. We work with schools, colleges, SMEs, startups, and enterprises to deliver scalable digital solutions. 

Role Overview 

We are looking for a Pre Sales Executive – Inside Pre-Sales to support client acquisition and business growth for our Website Development, Mobile App Development, Software Solutions, ERP, CRM, and Digital Marketing services. This is an inside sales role focused on lead generation, cold calling, client qualification, follow-ups, and scheduling meetings for the field/closing sales team. 

Key Responsibilities 

● Generate leads through cold calling, database calling, LinkedIn, and inbound inquiries 

● Make outbound calls to potential clients and explain company IT services 

● Understand client requirements and qualify prospects 

● Schedule meetings or product demos for the sales team 

● Follow up consistently to nurture leads 

● Maintain accurate records of calls, leads, and follow-ups in CRM 

● Achieve daily, weekly, and monthly calling and lead generation targets 

● Coordinate with sales and technical teams for smooth handover of qualified leads 

● Maintain professional communication with prospects 

Required Skills & Qualifications 

● Bachelor’s degree in Business, Marketing, IT, or related to sales 

● 1–5 years of experience in sales / IT sales / B2C sales 

● Strong communication, negotiation, and presentation skills 

● Basic understanding of IT services, software, website, application development, ERP/CRM, and digital marketing 

● Self-driven, target-oriented 

● Ability to handle objections and close deals effectively 

Preferred Candidate Profile 

● Experience in IT services, software sales, ERP/CRM, or digital marketing sales 

What We Offer 

● Competitive salary ₹2.5 LPA – ₹5 LPA (incentive) 

● Attractive performance-based incentives & commissions 

● Career growth opportunities in a fast-growing IT company 

● Hands-on exposure to multiple IT and digital products 

● Supportive team and learning-oriented work environment 

Job Type: Full-time 

Pay: ₹20,000.00 - ₹25,000.00 per month 

Benefits: 

Provident Fund 

Work Location: In person

Role Overview

The Senior Adobe Experience Manager (AEM) Developer will lead the design, development, and maintenance of Government of Rajasthan’s portal websites built on the AEM platform. This role involves leading technical solutions, performance optimization, security compliance, and guiding the development team.

Key Responsibilities

• Lead the design and development of complex components and templates in Adobe Experience Manager (AEM).
• Manage AEM configurations, workflows, and permissions for multiple portals.
• Develop and integrate custom OSGi bundles, Sling models, and components.
• Ensure performance tuning, caching strategies, and scalability of AEM solutions.
• Handle dispatcher configuration and optimization for content delivery.
• Collaborate with architects and project managers for solution design.
• Ensure compliance with Safe-to-Host and OWASP security standards.
• Mentor junior developers and review their code for quality.
• Integrate with third-party services (Payment Gateway, SMS Gateway, etc.).
• Manage version control (Git) and deployment pipelines (Jenkins).

Required Skills

• 5+ years of experience in Adobe Experience Manager (AEM 6.3 or above).
• Strong expertise in Java/J2EE, OSGi, Apache Sling, JCR (Jackrabbit Oak).
• Hands-on experience with HTL (Sightly), HTML5, CSS3, JavaScript, jQuery.
• Good understanding of Dispatcher, Apache HTTP Server, and performance tuning.
• Knowledge of REST/SOAP APIs and system integration.
• Familiarity with Git, CI/CD tools (Jenkins).
• Excellent problem-solving and team leadership skills.

Preferred Certifications

Adobe Certified Expert (AEM Sites Developer or Architect).

Candidate Requirements:

• Bachelor’s degree in any field
• Required Excellent Communications 
• Minimum 2 years of sales experience in a full-time role
• Excellent communication and interpersonal skills
• Presentable personality and ability to handle high ticket size clients confidently
• Open to stretch and working in a start-up/ed-tech environment
• Immediate joining required
• Age: Below 32 years

Benefits to Highlight for Candidates:

• Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
• Attractive incentive structure, with potential monthly earnings exceeding ₹1 Lac based on performance.
• No field sales (door-to-door). Leads are provided to counselors to connect with clients.
• Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
• Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.

Responsibilities

• Develop, deploy, and maintain scalable products
• Participate in code reviews, and design discussions to ensure code quality and distribute knowledge
• Pair with team members for functional and non-functional requirements to write well-crafted, well-tested, readable, and maintainable code.
• Help to define roadmap and architecture based on technology and business needs
• Understand business requirements and work closely with the business to provide solutions

Eligibility

• Strong expertise in Backend Python Development with skills to create APIs, integrate the functions into UI, and store and retrieve data from a variety of databases.
• Strong experience with Django/Flask.
• Strong experience in writing unit tests.
• B.Tech/B.E (Preferred CSE)

Responsibilities:-

• Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products and services.
• Faster and develop relationship with customers/clients.
• Work strategically carrying necessary planning in order to implement operational changes.
• Have a good understanding of the businesses products or services and be able to advise others about them.

Requirements:-

• Marketing experience(2-4years)
• Self development and continuing personal development
• Multitasking & leadership quality
• Must have problem solving quality & have management skill

We are looking for a Senior Microsoft SQL Developer to design, develop, test, plan, implement and maintain conceptual and logical database models.

For this role, you should know how to analyze system requirements and implement migration methods for existing data. Hands-on experience with SQL Server 2012 and above is also required. Ideally, you are familiar with database design, reviewing code, writing stored procedures, creating and modifying SQL agent jobs, making structural changes to tables and views.

Ultimately, you will develop database solutions to ensure project information is stored effectively and securely.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Working as Senior Microsoft SQL Developer at Navtech, you will:

1. Design conceptual and logical data models and flowcharts.
2. Improve system performance by conducting tests, troubleshooting, and integrating new elements.
3. Design and Build database systems of high availability and quality depending on each end user’s specialized role.
4. Help write and optimize in-application SQL statements.
5. Handle common database procedures such as upgrade, backup, recovery, migration, etc.
6. Ensure performance, security, and availability of databases.
7. Use high-speed transaction recovery techniques and backup data.
8. Provide proactive and reactive data management support and training to users.
9. Determine, enforce and document database policies, procedures, and standards.
10. Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
11. Monitor database performance, implement changes, and apply new patches and versions when required.

1. 5+ years of experience in SQL Server Development with at least 1 year of Lead experience.
2. Advanced experience in database monitoring, troubleshooting, performance tuning, and high availability strategies for SQL Server 2016, SQL Server in Cloud (AWS RDS preferred).
3. Advanced skills in resolving database locking conflicts/blocking and resource utilization.
4. Ability to work with other developers and engineers to analyze database performance and identify problems in areas such as execution plans, index coverage, and SQL server statistics.
5. A thorough understanding of Performance Monitoring, Tuning, and Optimization, using native and third-party monitoring and troubleshooting tools.
6. Advanced knowledge of SQL Server Disaster Recovery (DR) options, Always On availability groups, and experience administering Windows Server, including Active Directory, Failover clustering, database partitioning, security, and encryption (a plus).
7. Experience supporting SSIS, SSRS, replication, database mirroring (a plus).
8. PowerShell scripting experience with the ability to write automated scripts and strong knowledge of system tables and DMV’s is required. (a plus).
9. Administering Microsoft SQL Server databases in a high transaction, 24x7 database environment (a plus).
10. Experience in Postgres, No-SQL databases (a plus).
11. MCSA SQL Server 2012/2016 , MCSE or MCDBA (a plus).
12. Should have excellent logical, analytical, and communication skills with client interaction experience.

Benefits

• Working with industry giants while following your passion for technology.
• Competitive pay package with additional bonus and benefits.
• Performance review and Appraisal Twice a year.
• Family Health Insurance cover for self and family.
• Work with US, UK, and Europe-based industry-renowned clients for exponential technical growth.
• Work with a culturally diverse team from different geographies

• Roles:
• Conducting market research and identifying potential clients.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Collating and maintaining client information in the CRM database.
• Working closely with staff across departments to implement growth strategies.
• Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Ability to manage multiple clients concurrently and meet deadlines.
• Identify new business opportunities and partners.
• Must haves:
• A young talent with a minimum experience of 2 years in sales in a related startup/company and has strong connections.
• Perks:
• 5-10% commission for every campaign earned.