Customer Success Specialist

# Senior HR Manager & Office Manager

**Location:** Hyderabad (On-site)

**Other Office Location:** Mumbai

**Employment Type:** Full-Time

**Reporting To:** Global HR Director (U.S. Headquarters)

## About the Role

We are looking for an experienced and proactive **Senior HR Manager & Office Manager** to lead Human Resources and Office Administration for our India operations. This role is based in Hyderabad with oversight of the Mumbai office and requires close collaboration with the Global HR team based in the U.S.

The ideal candidate will have strong experience in HR Operations, Talent Acquisition, Payroll, Employee Relations, Labour Law Compliance, Performance Management, and Office Administration.

## Key Responsibilities

### Talent Acquisition

* Manage end-to-end recruitment across India.

* Partner with hiring managers to understand hiring requirements.

* Source candidates through job portals, recruitment agencies, referrals, and campus hiring.

* Handle interview coordination, offer management, onboarding, and joining formalities.

### HR Operations

* Manage the complete employee lifecycle from onboarding to exit.

* Maintain employee records, HR documentation, and HRMS.

* Ensure smooth HR operations and process compliance.

### Payroll & Benefits

* Coordinate monthly payroll with payroll vendors and finance.

* Manage attendance, leave records, reimbursements, incentives, and tax declarations.

* Administer employee benefits including health insurance, gratuity, leave encashment, and statutory benefits.

### Performance Management

* Drive annual and mid-year performance appraisal cycles.

* Support goal setting, KPI/KRA management, performance reviews, and performance improvement plans.

* Coordinate compensation revision and appraisal processes.

### Employee Engagement & Relations

* Plan and execute employee engagement initiatives.

* Conduct employee feedback sessions and stay interviews.

* Handle employee grievances, disciplinary matters, investigations, and exit interviews.

* Ensure effective implementation of POSH guidelines.

### Compliance & Statutory

* Ensure compliance with all applicable Indian labour laws.

* Manage PF, ESIC, Professional Tax, Labour Welfare Fund, Gratuity, Bonus, and Shops & Establishments compliance.

* Maintain statutory records and coordinate audits.

### HR Policies & Documentation

* Draft employment contracts, HR policies, warning letters, NDAs, and other HR documentation.

* Update employee handbook and HR SOPs.

* Implement global HR policies in compliance with Indian regulations.

### Learning & Development

* Identify training needs and coordinate technical, behavioural, leadership, and compliance training programs.

### HR Reporting

* Maintain HR dashboards and MIS reports.

* Prepare monthly and quarterly HR reports for global leadership.

* Maintain HRIS data and ensure reporting accuracy.

### Office Administration

* Oversee daily office administration for Hyderabad and coordinate with the Mumbai office.

* Manage facilities, housekeeping, pantry, office assets, security, and vendor relationships.

* Coordinate procurement, office maintenance, travel arrangements, meetings, and company events.

## Required Experience

* 10-20 years of experience in Human Resources.

* Minimum 4 years in a Senior HR Manager or HR Business Partner role.

* Experience working with global stakeholders or multinational organizations is preferred.

* Prior experience managing both HR and office administration functions.

* Strong knowledge of Indian labour laws and statutory compliance.

* Experience in payroll processing and HR operations.

## Education

* Bachelor's Degree in Human Resources, Business Administration, or a related field.

* MBA/PGDM in Human Resources is preferred.

## Technical Skills

Experience with one or more of the following:

* Keka

* GreytHR

* Zoho People

* Darwinbox

* SAP SuccessFactors

* Workday

* Microsoft Office

* Google Workspace

* Zoom

* Slack

## Mandatory Skills

* HR Operations

* Talent Acquisition

* Recruitment

* Payroll

* Employee Relations

* Employee Engagement

* Performance Management

* Labour Law Compliance

* Statutory Compliance

* PF

* ESIC

* Gratuity

* Professional Tax

* POSH

* HRMS

* HR Policies

* HR Documentation

* Office Administration

* Vendor Management

* Facility Management

* HR Analytics

* Stakeholder Management

## Preferred Languages

* English (Mandatory)

* Hindi (Mandatory)

* Telugu (Preferred)

Key Responsibilities

Accounting & Bookkeeping

 Record and maintain accounting entries, including Payments, Receipts, Journals, Sales, Purchases, Debit Notes, Credit Notes, Stock, and Stock Journals.

 Manage daily bank entries and perform monthly bank reconciliations. Tax Deducted at Source (TDS)

 Ensure timely TDS payments before the 7th of each month

 Prepare and file TDS returns within statutory timelines Goods & Services Tax (GST)

 Maintain knowledge of applicable GST rates and regulations.

 Prepare monthly GST data and ensure timely filing of GST returns.

 Manage annual GST return filing.

Statutory Contributions

 Prepare and process monthly payments for Provident Fund (PF), Employees’ State Insurance Corporation (ESIC), and Professional Tax.  Ensure compliance with all statutory requirements and deadlines. Vendor & Auditor Coordination

 Ensure timely processing and payment of vendor invoices before due dates.

 Coordinate with vendors and Chartered Accountants for queries, invoices, audits, and compliance-related matters.

Compliance & Regulatory Filings

 Prepare and maintain compliance data for the following: o Income Tax Returns (ITR) o Quarterly TDS Returns o Annual Professional Tax and Property Tax o Registrar of Companies (ROC) filings o Annual Performance Report (APR) o FEMA compliance o Yearly license renewals

 Ensure timely preparation and submission of all statutory and regulatory filings. Advance Tax

 Calculate advance tax liabilities accurately.

 Ensure timely payment of advance tax as per due dates. 

Role Overview

We are looking to hire a detail-oriented Finance Executive to manage end-to-end billing, receivables, and sales accounting operations.

This role is focused on ensuring accurate invoicing, smooth payment collection processes, and disciplined tracking of receivables to support healthy cash flow and financial accuracy.

The individual will work closely with sales, operations, and customer support teams to ensure seamless coordination across revenue-related processes.

Key Responsibilities

1. Billing & Invoicing Operations

• Generate and process customer invoices accurately and on time
• Ensure proper documentation and adherence to billing policies
• Handle invoice corrections and adjustments where required

2. Payment Processing & Collections Support

• Create and share payment links with customers via designated platforms
• Track incoming payments and ensure timely updates in systems
• Support follow-ups on pending collections and overdue accounts

3. Sales Accounting & Data Management

• Maintain accurate daily sales entries in accounting systems/ERP
• Record approved discounts, offers, and pricing adjustments
• Ensure data consistency between sales and finance records

4. Accounts Receivable Management

• Monitor receivables aging and highlight overdue accounts
• Reconcile customer payments against invoices
• Resolve discrepancies and payment mismatches

5. Cross-functional Coordination

• Work closely with Sales, Operations, and Customer Support teams
• Resolve billing-related queries and ensure smooth communication
• Support alignment between commercial and finance functions

6. Reporting & MIS

• Prepare periodic reports on invoicing, collections, and outstanding receivables
• Track discount utilization and revenue-related metrics
• Share insights to support financial planning and decision-making

7. Month-end & Compliance Support

• Support month-end closing activities related to revenue and receivables
• Ensure compliance with internal controls and documentation standards
• Assist in audit preparation and data validation

Requirements

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 1–4 years of experience in billing, accounts receivable, or finance operations
• Strong understanding of invoicing, reconciliation, and receivables management
• Proficiency in Excel and accounting/ERP systems (Tally, Zoho, SAP, Oracle, etc.)
• High attention to detail and numerical accuracy
• Strong coordination and follow-up skills
• Ability to work in a fast-paced, process-driven environment

Position Summary

We are looking for enthusiastic and self-motivated Tele Sales Executives (female candidates preferred for diversity hiring) for our Goregaon office. This entry-level role is ideal for freshers passionate about sales and customer interaction. You will play a key role in promoting logistics services via outbound calling, generating leads, and building long-term customer relationships.

Note: While this role welcomes female candidates, the hiring process remains inclusive and skill-based.

Key Responsibilities

• Make outbound calls to potential or existing customers to promote logistics services.
• Handle inbound calls, respond to queries, and provide basic service information.
• Generate leads and record relevant customer information for follow-up.
• Assist senior sales executives by qualifying prospects and scheduling callbacks or appointments.
• Maintain customer data and call records accurately in the CRM system.
• Perform regular follow-ups with leads to maintain engagement and interest.
• Share customer feedback or complaints with the relevant team for resolution.
• Learn and stay updated on logistics services, pricing, and processes.

Required Skills and Qualifications

• Education: Minimum 12th pass / HSC or Graduate in any stream
• Experience: Freshers are welcome; prior internship or BPO/call center exposure is a plus
• Languages: Fluent in Hindi and English; Bengali or Marathi (optional based on location)
• Soft Skills:
• Excellent verbal communication
• Positive attitude and eagerness to learn
• Ability to handle rejections gracefully
• Basic understanding of customer service
• Technical Skills:
• Basic computer literacy (MS Excel, Email, Internet)
• Willingness to learn CRM software

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Objective:

• To manage complete back-office operations related to insurance broking business.

• SAIBA (Insurance broking software) based transactions management.

• Business renewals and retention

Roles & Responsibilities:

• Entry / booking of new / renewal business.

• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.

• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission

• Follow-up with insurance companies for brokerage recovery

• Rapport building with insurance companies.

• Follow-up with internal stakeholders for requirement closure

• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.

• Follow-up with IT team for reporting and closure of systems bugs/ issues

• Reconciliation Management

• Data Management

Requirements:

• Graduation / Post Graduation. Insurance related qualification would be added advantage.

• 2 -3 years of relevant experience

• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook

• Experience of working in the space of insurance broking operations

• Conversant to SAIBA software or any other insurance broking software

• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.

• Excellent skills in Microsoft Excel

• Good communication skills

• Good hold on data and datacentric assignments

About SATISFIC
Satisfic is focused on the areas of the IT channel marketing. As the channel catalyst, we connect and empower technology suppliers, solution providers and end-users. Headquartered in Singapore and with teams across key countries in APAC, Satisfic leverages its regional service delivery capabilities to help IT channel succeed and grow. 

Please visit our site at http://www.satisfic.com">www.satisfic.com for further details.

What you will be doing:

• SATISFIC is a product-based company; hence will be required to work on product development and support.
• Need to work on the following technologies – Angular, Node JS, Core Web API and PostgreSQL.
• SATISFIC’s product is hosted in AWS. This will provide you with an opportunity to work on the latest cloud technologies
• Coding computer programs.
• Integrate user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, and efficient code and libraries for future use.
• Implementation of security and data protection.
• Timely completion of daily assigned projects as per requirements
• Complete adherence to all metrics and parameters associated with each project through completion of project.
• Effective Time management.
• Mentor and assist Trainee/ Junior Software Engineers to complete assigned tasks.
• Check coding standards and deliverables against each project/product specifications for their own and their junior engineers before delivery.
• Develop module specification documents for internal purpose.
• Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
• Develop innovative solutions that improve the efficiency and reliability of the deliverables and system.

About your experience:

• Total work experience of more than 5 years and minimum 3+ years in development
• Has led a team of developers and coders on Node js
• 3-4 years of proven experience in Node.Js and frameworks available for it.
• Strong proficiency with JavaScript/TypeScript.
• Troubleshoot and debug applications.
• Expertise with Services (REST, SOAP, JSON) and APIs (Service-oriented architectures).
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes.
• Strong interpersonal and communication skills
• Strong analytical abilities
• Project and time management skills
• Quick learner with a positive attitude

Qualifications:

• Master’s / Bachelor’s degree in Computer Science, Software engineering or related area from a good institute is preferred

Reports to: Lead- Software Engineering

• You have 2-5 years of experience using two or more development languages (ASP.NET, JavaScript, Scala, C#, etc.) with experience in Object-Oriented programming and full-stack web application development
• You can write clean, high-quality code in a variety of languages and are also able to spot and improve bad code
• You have experience with Agile and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Experience with developing web applications based on ReactJS
• Hands on experience in setting up automated build pipelines based on Jenkins, Gradle, MSBuild, Maven etc.
• Bonus points if you have knowledge of cloud technologies such as AWS/Azure/GCP, Docker and Kubernetes
• Experience with atleast one RDBMS sql-server or postgress having good sql skills
• You will champion best practices like writing clean and reusable code using practices like Test Driven Development, SOLID principles, OO design, and pair programming
• You will partner with developers from other cross-functional teams advocating devops culture
• Experience with building REST APIs and asynchronous messaging systems
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients

Responsibilities

• Be responsible for our native Android and iOS mobile apps.
• Be flexible and knowledgeable so that you can switch between the two platforms as and when needed.
• Collaborate with Product Managers, UI designers, and other technical development resources
• Turn design ideas into features implementation that scale to millions of users by working closely with other mobile and backend engineers
• Develop unit and integration tests to ensure code quality and test coverage
• Ability to work independently solving technical problems
• Add positive energy in every meeting, and make your coworkers feel included in every interaction.

Requirements

• B.S. degree in Computer Science or related degree from an accredited college or university
• You have at least 5 years of experience in developing native mobile applications with Java and/or Kotlin (for Android) and Objective-C and/or Swift (iOS) while working within a team environment.
• Strong knowledge of Android SDK as well as iOS SDK – app lifecycle, UI using XML layouts (Android) and constraints and dynamic sizing (iOS) as well as data management and caching
• Knowledge of build systems in Android using Gradle. Knowledge of cocoapods and other tools for iOS build systems
• Knowledge of change management systems such as Git
• Knowledge of Reactive programming
• You’re familiar with mobile product and design lifecycle, and collaborating closely with designers and product managers
• You have experience building and shipping mobile apps to a large user base.
• You write high quality code with unit and automated tests.
• You’re comfortable with identifying and fixing performance bottlenecks.
• Experience integrating backend REST API’s.
• Experience in Agile/SCRUM and Unit Testing, Continuous Integration, Test-Driven Development
• Strong understanding of object oriented design principles

Nice to Haves

• Knowledge scripting tools and build tools.

About Quotient

Quotient (NYSE: QUOT) is the leading digital media and promotions technology company that creates cohesive omnichannel brand-building and sales-driving opportunities to deliver valuable outcomes for advertisers, retailers and consumers. The Quotient platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales.  Quotient partners with leading advertisers and retailers, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Peapod Digital Labs, a company of Ahold Delhaize USA. Quotient is headquartered in Mountain View, California, and has offices across the US as well as in Bangalore, Paris, London and Tel Aviv. For more information visit http://www.quotient.com" target="_blank">www.quotient.com

Quotient is an equal opportunity employer. We celebrate diversity, and do not unlawfully discriminate on the basis of race, color, national origin, ancestry, creed, sex, gender, sexual orientation, gender identity or expression, age (40 and over), religion, political affiliation, citizenship, disability, marital or registered domestic partner status, veteran status, legally protected medical conditions, or any protected category prohibited by local, state or federal laws