Customer Success Specialist

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities

● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.

● Recruit, onboard, and activate new channel partners across multiple regions and industries.

● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.

● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.

● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.

● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.

● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.

● Take ownership of revenue targets for specific partner regions or verticals.

Requirements

1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.

3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.

4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.

5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.

6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.

7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.

8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.

9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.

10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.

* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.

* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.

* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.

* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.

* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.

* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

About the company:

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results.

Our key to success:

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Platform Engineering, Business Apps, and Enterprise Security & GRC.

Our culture of oneness

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you.

Technical skills needed

• Experience in QA 8+ years
• Experience of testing web applications
• Experience of testing web-services: REST
• Good understanding of version control and release management processes
• Good understanding of software development life cycle
• Knowledge of test design techniques
• Knowledge of SQL
• Good understanding of client server architecture
• Good written and spoken English skills (intermediate level)

 Soft skills needed

• Cooperative and flexible team player
• Proactive and result-oriented person.

Good to have:

• Experience in testing complex applications that include integrations with different 3rd parties (APIs, etc);
• Experience with: JIRA, TestRail, Postman, Fiddler, Swagger 

Responsibilities

• Manual testing of web applications (functional, contract, integration, end-to-end testing), including applications integrated into Point-of-Sale, integrated with 3rd parties APIs and applications.
• Execution of regression and smoke tests;
• Creation of testing documentation;
• Participation in internal meetings (sprint plannings, groomings, daily stand-ups, etc), external demos and meetings with stakeholders, customers and partners.
• Maintenance of testing environments;
• Assistance in production issues trouble shoot;
• Generation of great ideas and improvements for our products (this is always welcomed in out team).

Project Description:

Wireless Standard POS (Point-Of-Sales) is a retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. 

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area.

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a member of B2B Soft’s QA Team you will collaborate closely with our great Development teams and work with several different testing directions including embedded, web, desktop and mobile.  

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

• Writing clean and efficient code for Android applications.
• Atleast published 1-2 apps on play store.
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance.
• Collaborating with cross-functional teams to define and design new features.
• Staying up to date with new mobile technology trends, applications, and protocols.

• You have prior exposure to Kotlin, Android SDK.
• Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
• Familiarity with RESTful APIs to effectively integrate Android applications.
• Understanding of code versioning tools such as Git.
• You are a problem solver with good analytical skills.
• Prior experience in accessibility applications or voice-based applications will be a plus not a necessity
• Passion to work in dynamic, start-up environment

Desired Candidate Profile

• Should have 5+ years of professional work experience designing outstanding Mobile App on iOS Platform
• Have worked on an outstanding iOS App before
• Proficient understanding of iOS Concepts
• Proficiency in Objective-C and/or Swift
• Excellent problem-solving skills
• Excellent interpersonal skills and the ability to build good working relationships.
• Must be self-motivated to prioritize and manage workload and meet critical project milestones and deadlines.
• Able to effectively collaborate with a team as well as take initiative and work independently to solve problems
• Should have min 65% in B.E./ B.Tech/ M.Tech