JUNIOR SEO ANALYST

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Key Responsibilities

• Keyword research aur competitor analysis karna.
• Website ke liye on-page SEO optimization karna.
• Meta titles, meta descriptions aur content optimization.
• Technical SEO issues identify aur resolve karna.
• Quality backlink building aur off-page SEO activities manage karna.
• Google Search Console aur Google Analytics ke data ko monitor karna.

Join the KGISL Micro college Team as a Social Media Content Creator!

Are you bursting with creative energy, a flair for storytelling, and a sharp eye for design? We're seeking a dynamic Social Media Content Creator to craft compelling narratives and generate brand buzz across digital platforms.

What You'll Be Doing:

• Develop original and engaging scripts for Reels, videos, and social media posts
• Strategize and produce content tailored for Instagram, LinkedIn, YouTube, and Facebook
• Collaborate closely with designers to visually bring your ideas to life
• Keep your finger on the pulse of digital trends to create content that’s fresh, relevant, and share-worthy

Key Responsibilities

Develop and maintain scalable fullstack applications.

Collaborate with cross-functional teams to deliver innovative solutions.

Ensure performance optimization and adherence to best practices.

Provide technical leadership and mentorship to junior developers.

Required Skills

Proficiency in: Java, Spring Boot, MySQL, Hibernate, ReactJS

Knowledge of: NoSQL databases

Strong analytical and problem-solving skills

Company: Confidential - Your Trusted Home Cleaning Partner

Location: Remote

Work Hours: Aligned with US Eastern Time (EST)

Job Type: Full Time

About Us:

We are a leading home cleaning service provider, envisioning a world where everyday living is optimized, allowing people to focus on what truly matters. As Your Trusted Home Cleaning Partner, we are dedicated to delivering exceptional service and peace of mind to our customers. We are looking for a dynamic and results-driven Sales Development Representative to join our growing team.

The Role:

We are seeking a highly motivated Sales Development Representative to own the full sales cycle, from initial lead contact to final deal closure. You will be the first point of contact for potential customers, acting as a brand ambassador and a trusted advisor. Your primary goal is to understand customer needs, present tailored solutions, and drive revenue growth by converting leads into satisfied, long-term clients.

Key Responsibilities:

Lead Management & Pipeline Coverage:

• Proactively address and respond to all inbound leads in a timely and efficient manner.
• Ensure complete lead coverage by diligently following up with every assigned lead throughout the sales pipeline.
• Maintain accurate and detailed documentation of all customer interactions within the CRM to ensure transparency and team accountability.

Sales Execution & Conversion:

• Qualify potential customers through insightful discovery conversations to understand their unique needs, challenges, and buying intent.
• Drive sales growth by converting qualified leads into successful closures through persuasive presentation of solutions, handling objections, and effectively showcasing our value.
• Actively manage and maintain a consistent sales pipeline to achieve and exceed defined sales targets.

Negotiation & Deal Closure:

• Lead negotiation discussions with prospective customers to reach mutually beneficial terms and agreements.
• Ensure all pricing, contracts, and commercial terms are clearly communicated, understood, and agreed upon before finalizing every sale.

Customer Focus & Relationship Building:

• Prioritize customer needs in every interaction, demonstrating empathy, professionalism, and a problem-solving mindset.
• Proactively gather customer feedback to help improve service quality and contribute to building long-term relationships and customer retention.

Multi-Channel Communication:

• Engage with customers through a variety of touch points including phone calls, emails, and text messages.
• Ensure all communication is timely, clear, professional, and aligned with our brand voice.

Qualifications & Skills:

• Proven experience in a sales or business development role, with a track record of meeting or exceeding targets.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer-centric approach with a genuine desire to help and solve problems.
• Self-motivated and disciplined, with the ability to work effectively in a remote setting.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and standard office tools.
• Ability to work a schedule aligned with US Eastern Time (EST) to maximize availability for customers and leads.

What We Offer:

• A competitive compensation package with performance-based incentives.
• The flexibility of a remote work environment.
• Opportunity to be a key player in a growing company with a clear vision.
• A supportive and collaborative team culture.

How to Apply:

If you are a passionate sales professional ready to help us optimize our customers' lives, we would love to hear from you. Please submit your resume.

• Highly proficient in JavaScript and Typescript, PassportJs, Sequelize.
• Working knowledge of Node.js frameworks such as ExpressJs, SailsJs, VueJs and  ElectronJs.
• Good understanding of server-side templating languages such as Jade, EJS, Mustache etc.
• Good understanding of server-side CSS preprocessors such as Stylus, Less,Sass etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Sound knowledge of Testing frameworks such as Mocha, Chai, Jasmine, Cucumber etc.
• Experience of writing unit, integration and E2E tests.
• Experience of working with SQL databases.
• Experience of integrating third party APIs.
• Good understanding of code versioning tools, such as Git.
• Good Communication Skills.

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,

HUGHES SYSTIQUE CORPORATION (HSC) is an award-winning software solutions and services company that has been instrumental in steering the digital transformation journey of its clients from the forefront.  Headquartered in Rockville, Maryland USA with development centres in Gurgaon and Bengaluru, India, we work for a wide variety of clients ranging from Fortune 100 Tier 1 equipment vendors & ISVs to small and innovative start-ups with operations in US, Europe, UK, South East Asia, Japan, India etc.

Skillset Required:

• Strong experience in Java coding and Selenium
• Experience in developing automation frameworks from scratch
• Good experience in API testing
• Strong background and experience of working in tooling or QA automation
• Proficient with bug tracking and test management toolsets to support development processes
• Strong problem-solving and analytical skills

Key Work Responsibilities:

• Provide thought leadership in providing the test methods to be adopted as per project needs.
• Designing, developing and supporting frameworks for our test infrastructure and providing automation expertise to our development teams
• Research, recommendation and implementing tools as needed with the goal of increasing automation
• Prepare test plan, test estimates for committed work
• Assess the dependencies from different teams, communicate well in advance and work to close the dependencies.