Job Title: Customer Success Specialist – B2C EdTech
Location: Bangalore / Onsite (can be customized)
Industry: EdTech / Education & Training
Employment Type: Full-time
Experience Required: 1–2 Years
Job Summary
- We are seeking a proactive and learner-centric Customer Success Specialist with prior experience in B2C EdTechenrolment learner engagement, onboarding, retention, and satisfaction throughout the learning journey.
Key Responsibilities
- Act as the primary point of contact for learners post-enrolment
- Handle learner onboarding including LMS access, orientation, and batch coordination
- Ensure smooth learner journey from enrolment to course completion
- Monitor learner engagement, attendance, progress, and drop-off risks
- Proactively follow up with learners to improve retention and course completion
- Resolve learner queries related to LMS access, classes, content, assessments, and certificates
- Coordinate with trainers, operations, LMS, and sales teams for issue resolution
- Manage learner communication via calls, WhatsApp, email, and CRM
- Collect learner feedback and escalate improvement areas internally
- Maintain accurate learner data, notes, and status updates in CRM
- Support renewals, upgrades, and cross-sell opportunities where applicable
Required Skills & Competencies
- 1–2 years of experience in Customer Success / Student Support / Learner Support in B2C EdTech
- Strong communication skills (English mandatory; regional languages are a plus)
- Excellent problem-solving and interpersonal skills
- Ability to handle multiple learners and priorities simultaneously
- Empathy-driven approach with a learner-first mindset
- Familiarity with LMS platforms (Moodle, Canvas, TalentLMS, etc.)
- Comfortable using CRM tools, Excel, and ticketing systems
- Ability to work with targets related to retention and learner satisfaction
Preferred Qualifications
- Bachelor’s degree in any discipline
- Experience supporting online/blended learning programs
- Exposure to professional certification or career-oriented programs
- Experience working in a fast-paced EdTech startup environment
Work Details
- Work Mode: Onsite / Hybrid (as applicable)
- Working Days: 6 days a week
- Shift: Day shift (flexibility during live classes or peak periods)
Why Join Us
- Work closely with learners and make a real impact on their careers
- Growth opportunities in Customer Success, Operations, or Program Management
- Exposure to LMS platforms and digital learning operations
- Collaborative and learner-focused culture
Shubham Vishwakarma
Full Stack Developer - Averlon
About learners point.org
About
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Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment
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Follow CutshortShubham Vishwakarma
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