Content

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

As a Digital Marketing Manager at Brainstorm Force, you’ll be responsible for planning, leading, and optimizing multi-channel marketing initiatives that directly impact our growth.

You will own key marketing channels, manage end-to-end campaigns, and guide a small team of cross-functional collaborators to improve performance.

Why You’ll Love Working With Us

• Remote work
• Flexible working hours
• Competitive pay
• Paid time off
• Allowances for setting up workspace
• Excellent work-life balance
• Career growth opportunities

Your role bridges hands-on execution (experiments, funnels, campaigns) with channel ownership and performance leadership - driving traffic, conversions, and retention.

Key Responsibilities:

Marketing Strategy & Campaigns:

• Own and execute data-driven marketing campaigns across SEO, paid ads, content, affiliates, and email.
• Align channel strategies with business and product-level goals.
• Plan and coordinate product launches, cross-sell/upsell campaigns, and retargeting flows.
• Lead end-to-end execution - from idea, creative briefs, and collaboration with stakeholders to delivery and reporting.

Channel & Funnel Management:

• Take ownership of channels like SEO, email, paid, content, or affiliates and ensure measurable performance improvements.
• Build and optimize funnels for awareness → nurture → conversion → retention.
• Test and iterate creatives, landing pages, CTAs, and email sequences for higher engagement and conversions.

Performance Tracking & Optimization:

• Monitor campaign performance using GA4, Looker Studio, Hotjar, and SEO tools.
• Report ROI metrics such as CAC, ROAS, CTR, conversion rates, and revenue impact.
• Run A/B or multivariate experiments to validate growth hypotheses and scale what works.

Content & Partnerships:

• Collaborate with content, design, and creator/affiliate partners to produce high-converting assets.
• Support and scale affiliate and influencer partnerships with strategic campaigns and content co-creation.
• Ensure content strategies engage the right audience across blogs, social, and partner channels.

Team Leadership & Collaboration:

• Mentor and guide junior marketers (Marketing Associates / Specialists) on execution and outreach best practices.
• Delegate effectively, providing clear briefs and ensuring campaign consistency.
• Partner with product and design teams to align messaging, assets, and user experience.

Required Skills and Qualifications:

• 4-7 years of digital marketing experience, with proven success executing and managing multi-channel campaigns.
• Strong ownership of marketing channels including SEO, email, ads, content, affiliates, or influencers.
• Proficiency in analytics and campaign tools (GA4, Looker Studio, Semrush/Ahrefs, Meta Ads Manager, UTM tracking).
• Excellent writing and copy-editing skills, with the ability to simplify and clarify messaging.
• Strong grasp of conversion funnels, attribution, CAC, LTV, and performance-driven growth methods.
• Comfort in leading campaigns, mentoring juniors, and collaborating with cross-functional teams.
• Strong analytical mindset with the ability to turn data into insights and improvements.
• Strong execution discipline: balancing speed, quality, and persistence.

Good-to-Have Qualities -

• Experience in the WordPress, SaaS, or website builder ecosystem.
• Ability to understand the mindset and workflows of web designers, developers, and creators.
• Past leadership in affiliate/influencer partnerships.
• Comfort with AI tools to accelerate copy, workflows, and research.

KPI's for Success:

• Increased traffic and conversions from owned channels.
• Growth in signups, website traffic and product revenue.
• Improved conversion rates across funnels and campaigns.
• Number and quality of partnerships, affiliates, and creators engaged.
• Execution of successful product launches or large campaigns.
• Improved team velocity and on-time delivery of campaigns.

Looks interesting? Apply now and be part of our awesome team!

Job Title: iOS Developer

Qualifications:

• B.Tech / M.Tech in IT or Computer Science
• MCA

Key Skills:

• Proficiency in Swift, SwiftUI
• Strong understanding of Java
• Experience in building and deploying iOS applications
• Familiarity with RESTful APIs and mobile architecture

Job Description:

We are looking for a skilled iOS Developer to design, develop, and maintain advanced applications for the iOS platform. The ideal candidate should be proficient in Swift and SwiftUI, have a solid grasp of Java fundamentals, and be capable of delivering high-quality code with strong attention to detail.

We are looking for a skilled Java Developer with hands-on experience in Java, Spring Boot, and Microservices architecture to join our dynamic development team. The ideal candidate will be responsible for designing, developing, and maintaining high-performance, scalable applications that meet the needs of modern enterprise systems.

Key Responsibilities:

💠Design, develop, test, and deploy Java-based applications using Spring Boot and Microservices.

💠Collaborate with product managers, architects, and cross-functional teams to understand requirements and deliver solutions.

💠Build and maintain RESTful APIs for various business functionalities.

💠Participate in code reviews, debugging, and performance tuning.

💠Ensure best practices in code quality, security, and software development lifecycle (SDLC).

💠Maintain and improve existing systems and troubleshoot issues as needed.

💠Implement and manage containerized applications (e.g., using Docker, Kubernetes) where applicable.

💠Integrate third-party APIs and work with database systems (SQL and/or NoSQL).

💠Monitor and maintain application performance and scalability.

Required Skills & Qualifications:

💠Bachelors/Masters degree in Computer Science, Engineering, or related field.

💠Strong proficiency with Spring Boot and the broader Spring Framework.

💠Proven experience in building and deploying Microservices.

💠Knowledge of RESTful web services and API design.

💠Experience with databases like MySQL, PostgreSQL, or MongoDB.

💠Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) and version control systems like Git.

💠Understanding of containerization tools (Docker, Kubernetes is a plus).

💠Strong problem-solving and communication skills.

Requirements

• Senior SD4 engineer/Principal Engineer/ Architect who has led or been part of platform teams inside a large/mid tech company
• Deep expertise working with any of the programming languages to write maintainable, scalable, unit-tested code.Python experience is a bonus - but not required
• Good understanding of REST APIs and the web in general and ability to build a feature from scratch & drive it to completion
• Experience with Kubernetes, Prometheus, Grafana, ELK stack, Load Balancing
• Experience in building a platform team on AWS for Product based companies/start-ups

What You’ll Do

• Build the core technology platform, including Automated provisioning of infrastructure, deployment, and monitoring of services
• Build a central services directory within an organization that shows the cost and health of all services and makes the management of microservices extremely easy
• This involves working with core infrastructure and understanding them in great detail - like Kubernetes, ServiceMesh, Service security
• Mentor/coach engineers to facilitate their development and provide technical leadership

US IT Recruiter - JOB DESCRIPTION

Being involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up, and joining

Sourcing from job portals, databases, references, and other sources

Validating the resumes based on checklists

Communicating with the candidates with status updates, reference requirement, etc

Maintaining relationships with the candidates to get references and spread networking

Managing consultant relationships. Administering the selection process/procedure effectively in all recruitments, and working toward process improvement

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

DESIRED SKILLS AND EXPERIENCE:

Experience: - 3-6 years of relevant experience on IT recruitment.  

Different work visas (CPT, OPT, EAD, GC, TN, E3 etc), tax terms (C2C, W2, 1099) and employment types & US geography and different time zone.

Good communication skills to coordinate

Ability to work as a team player, with excellent interpersonal skills

Should be self-motivated

Should be analytical and result oriented to complete tasks within timelines

Good presentation skills with strong willingness to take ownership

Excellent knowledge of MS Office

Excellent in numbers with good attention to detail

Excellent analytical and problem-solving skills

Ability to work under pressure to meet agreed deadlines

Organized, Passion, energy, and enthusiasm to drive results