Automation Engineer

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Responsibilities:

• Design, develop, and maintain high-quality web applications using Laravel.
• Collaborate with AI engineers to integrate machine learning models into web platforms.
• Implement RESTful APIs to support AI-driven features and microservices.
• Ensure application performance, security, and scalability.
• Write clean, reusable, and maintainable code following best practices.
• Debug and resolve issues across the development lifecycle.
• Stay current with Laravel and PHP development trends and technologies.

Job Description:

We are looking for an experienced SAP TM Functional Consultant with a minimum of 6 years of relevant experience in SAP Transportation Management. The ideal candidate should be skilled in end-to-end implementation and support of SAP TM modules, including Freight Order management, rate calculation, and logistics integration. Prior experience in handling business process configuration and client interaction is a must.

As a software tester, you'll be involved in the quality assurance stage of software development and deployment. You'll conduct automated and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before it gets deployed to everyday users. Your role is integral to the creation of software systems and technical products. You'll need to be familiar, or become familiar with, programming and using coding languages.

Responsibilities:

• Extensively working on Manual Testing/API Testing/Functional or UI Testing.
• Develop test strategies and test plans for projects.
• Participate in developing and reviewing the test policies for the organization.
• Defining the scope of testing within the context of every release and every software testing level or cycle.
• The use of resources in an effective way and managing the resources for software testing.
• Applying the appropriate test measurement and metrics for the software product and testing team.
• Designing test scenarios for software usability, running these tests, and preparing reports on the effectiveness and defects to the production team.

Requirements:

• Minimum 6 years-10 years of related work experience in API and Functionality testing preferably in the Payments domain.
• Ability to work in a high-performance environment.
• Must be a Graduate in B. E/BSC. IT/BCA or Equivalent.

• Responsible for creation and maintenance of website pages.
• Creating new WebPages based on all information provided by the stakeholder.
• Creating new pages within the CMS from a template, or by adding components to a page.
• Working on the existing website by setting up new pages and uploading content within the content management system (CMS).
• Uploading content (text, images carousels, videos, and animations etc) to the existing website.
• Adding Meta data and descriptions to website.
• Populating new pages with content.
• Maintenance of content on the websites, primarily through building, replacing, and uploading content in the CMS.
• Migrating content from existing media libraries into the new DAM -Digital Asset Management and tagging images.
• Adding metadata to the assets uploaded to the DAM.
• Replacing or editing content to keep up-to-date.
• Quality assuring content before upload e.g. checking file weight sizes, and file formats are correct.
• Focus on the quality and accuracy of the material displayed on the website.
• Ensuring all site content is appropriately tagged and searchable.
• Collaborating with stakeholder and approvers to ensure content is published on time and the pages meet the experience and best practice definitions for our site.
• Maintaining documentation and guidance on content processes and keep this up-to-date at all times.

Kuliza helps BFSI enterprises build new-age Fintech products and platforms to power their digital business. We work with leading financial enterprises such as HDFC Life, Aditya Birla Finance, UTI MF, Birla Sun Life AMC, Coverfox, ICICI bank, VP Bank (Vietnam), Standard Chartered Bank and more and help them create world-class digital products as a part of their transformation assignments.

We are a 250+ strong team, headquartered in Bangalore with offices in other cities such as Mumbai and Singapore and have built 120+ digital products for various enterprises in India, Singapore, MiddleEast and US.

This opening is for Kuliza's Lending Software SBU which is in the business of implementing new-age lending systems/ platforms for banks and NBFCs across Indian and Global clients. More information about our lending product is available on our site: http://www.getlend.in/">www.GetLend.In

Awards and Accolades

Kuliza has been the recipient of multiple awards including the following featured ones:

• Awarded by Deloitte as one of the fastest-growing tech startups in India
• Awarded by Ernst & Young and Banking Frontier as provider of top 5 most innovative banking products in India
• Awarded by The Economic Times and Deloitte as a provider of most promising Fintech product in the Lending category in India
• Awarded by Elets as Best Lending System for NBFCs

Role Introduction

Technical leads oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. They are responsible for the end to end operations of the Development team. They often evaluate their team's work processes and best practices and implement changes to streamline operations.

Role Base Location: Bangalore

Responsibilities

• Design, develop, test and implement high-quality software, as a member of an agile development team
• Participate in code reviews, design reviews, architecture discussions
• Understanding the requirement and design/develop sustainable and agile application architecture
• Proactively identify architectural weaknesses and recommend appropriate solutions
• Proactively share technical knowledge and best practices with team members
• Engage in continuous learning and adoption of new concepts, technologies, and functionality
• Utilize Lend.in Platform to deploy the customer requirements in the BFSI Sector

Must-Have Qualification

• Solid Web developer with at least 4-5 years of Java/ J2EE experience
• 3+ years of Java experience along with spring boot is mandatory
• 3+ years of professional experience with enterprise architecture and developing highly scalable websites/services
• 3+ years of experience with database design and maintenance (MySQL)
• Proficiency with back and front end caching strategies (Memcached, Redis)
• Hands-on experience developing, releasing, and maintaining large-scale software

applications

• Must be a self-starter and enjoy working in a team
• Must have led a team of size 5 to 7
• High Energy levels and passionate to try new technology stacks

Good to have Qualification

• Prior experience in BFSI/Lending domain is a strong plus
• Startup DNA
• Experience in React and React Native