Automation Engineer

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Role:

As a senior R&D Java Engineer, you will work in a highly collaborative, dynamic environment. Your work will impact a lot to make world bit safer place. You’ll design creative solutions to problems faced by companies due to cyber attacks. You will work closely with other partners such as product and pre-sales managers, UI developers, and other software engineers to develop new product offerings and improve the efficiency of the solution.

Responsibilities:

• Develop, modify, and implement, the software components of Nimesa Product.
• Assist QA Engineers with the creation and review of the test cases
• Write junits and test automation if anything required to have the coverage
• Assist other Engineers with the creation of detailed software design specifications.
• Keep an eye out for technology trends, and open-source projects that can be used.

Requirements:

• Bachelor's or Master's degree in computer science or relevant fields.
• At least 3+ years experience in end-end software development for large design and coordinating project teams in the SaaS industry.
• Software development experience with Java and Spring / Springboot, RabbitMQ, MYSQL etc
• Must have worked on fairly complex products from scratch
• Strong knowledge of data structure, multithreading and other comp science concepts (SQL or NoSQL)
• Excellent social and communication skills
• Demonstrated expertise in building Web Applications, Enterprise Applications, Web Services, and Management at scale is a requirement.
• Experience with Design patterns
• Knowledge of cloud-based architectures, deployment and operational aspects of Amazon Web Services cloud

• Proven track record in running full sales cycles and closing business deals.
• Hands-on experience in winning new accounts as well as generating business in existing customer bases.
• Accurate forecasting and pipeline management skills.
• Deep understanding of the HubSpot platform.
• Experience in selling HubSpot services or similar SaaS products (an advantage).
• Stellar communication and relationship-building skills.
• Enthusiastic, outgoing, and driven to create value for prospects.
• Strong sense in creating value for the prospects.
• 1-3 years experience in selling B2B SaaS products

As a Flutter Developer, you will be in charge of reviewing the software specifications and UI mockups, developing a cross-browser mobile application from scratch, and leading the application testing effort. You'll work alongside a backend Developer, as well as a UI designer to ensure you create high-performing applications with a smooth user experience.

Roles and Responsibilities

1. Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language.

2. Developing user interface components and implementing them by following well-known Flutter / Dart workflows and 

  practices.

3. Communicating with product and engineering leads to implement business and project objectives.

4. Code review of team members' commits as part of CI/CD cycle.

5. Participate in testing, quality assurance and bug fixes as part of the CI/CD cycle.

Responsibilities:

• Create games in Unity for iOS and Android (OSX and Windows is considered a plus).
• Write super-clean, testable, and well documented code in C#.
• Implement systems for the games based on design specifications.
• Implement, debug and refine core game play features.
• Collaborate effectively with a small, high-energy team of game designers and programmers.
• Work with other developers to devise customized solutions to difficult problems.
• Implement game functionality as per design document and specification.

Requirements:

• Strong knowledge of object oriented design, design patterns, 3D Math, and data structures.
• Expert knowledge of Unity3D Programming including Unity GUI, C# scripting, Asset Bundles, Materials/Shaders and iPhone deployment.
• Graphics Development (Particle Systems, Shaders). Experience with both 3D and 2D graphics in Unity.
• Experience implementing and/or creating native iOS and Android plugins for Unity.
• Experience in Adobe Creative Suite, including Photoshop, Illustrator and Flash.
• Experience with Visual Studio and/or Team Foundation Server.
• Experience using mobile platform native features such as accelerometer, camera, push notifications, etc.
• Strong knowledge of C# and the .net framework 2.0 or above.
• Must love to roll-­up sleeves and get dirty with Unity3D; Integrating textures, animation, meshes, adjusting lighting, setting camera angles, optimization, audio integration etc.
• Ability to work on fixed deadlines.

Skills:

• Experience with C#, Objective-­C and Javascript are a plus.
• Level logic design, scene flow planning and creation experience.
• Facebook application development.

Must haves 

• At least 3 years of professional programming experience in Ruby on Rails.
• Solid fundamentals with software development, systems, troubleshooting, and teamwork
• Strong testing habits, passionate towards unit testing and TDD. 
• Good understanding of RDBMS like MySQL, PostgreSQL 
• Strong knowledge of git 
• Good understanding of data structures 
• Strong analytical and problem-solving skills 

Good to have 

• Experience with Javascript

Your job as a business development manager is to identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts and exisitng customers.

Your role will include:

• Following up new business opportunities and setting up meetings
• Planning and preparing presentations 
• Communicating new services to prospective clients
• Overseeing the development of marketing literature
• Writing reports
• Providing management with feedback
• Using effective communication skills to build and develop relaionships in the industry