Power BI Developer

Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me on my LinkedIn

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

What you’ll do?

Partnering with internal business owners (product, marketing, edit, etc.) to understand needs anddevelop custom analysis to optimize for user engagement and retention.

Good understanding of the underlying business and workings of cross functional teams for successful execution.

Design and develop analyses based on business requirement needs and challenges.

Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.

Providing statistical analysis on custom research projects and consult on A/B testing and otherstatistical analysis as needed.

Other reports and custom analysis as required.

Identify and use appropriate investigative and analytical technologies to interpret and verify results.

Apply and learn a wide variety of tools and languages to achieve results.

Use best practices to develop statistical and/ or machine learning techniques to build models thataddress business needs.

Collaborate with the team in order to improve the effectiveness of business decisions throughthe use of data and machine learning/predictive modeling.

Innovate on projects by using new modeling techniques or tools.

Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept. C

ommunicate findings to team and leadership to ensure models are well understood and incorporated into business processes.

Who you need to be?

Typically has 2 - 6 years of relevant experience.

Preferred education: Bachelor's degree in a technical field or equivalent experience Experience in advanced analytics, model building, statistical modeling, optimization, and machinelearning algorithms.

Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection.

Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.

Strong with programming languages like Python and data processing using SQL or equivalent andability to experiment with newer open-source tools.

Experience in normalizing data to ensure it is homogeneous and consistently formatted to enablesorting, query and analysis.

Experience designing, developing, implementing and maintaining a database and programs tomanage data analysis efforts.

Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)

Experience in risk and credit score domains preferred.

Job location  Chennai/Bangalore (work from office-Hybrid)

1.   Should have worked in Agile methodology and microservices architecture

2.   Should have 7+ years of experience in Python and Django framework

3.   Should have a good knowledge of DRF

4.   Should have knowledge of User Auth (JWT, OAuth2), API Auth, Access Control List, etc.

5.   Should have working experience in session management in Django

6.   Should have expertise in the Django MVC and uses of templates in frontend

7.   Should have working experience in PostgreSQL

8.   Should have working experience in the RabbitMQ messaging channel and Celery Analytics

9.   Good to have javascript implementation knowledge in Django templates

We are looking for a creative and enthusiastic Graphic Design Intern to join our team. The intern will assist in creating social media creatives, marketing materials, banners, and branding content. Candidates should have basic knowledge of design tools like Canva, Adobe Photoshop, Illustrator, or similar software, along with a good sense of creativity and visual design. This internship is a great opportunity to gain hands-on experience and build a strong portfolio.

Lead Developer Job Summary

We are looking for an experienced Lead Developer to be responsible for managing the development team and overseeing the development of software applications and systems. The Lead Developer will be expected to collaborate with stakeholders to ensure that the development team is meeting deadlines and requirements and will be responsible for designing and implementing new software solutions.

Lead Developer Duties and Responsibilities

• Lead and manage the development team, providing guidance, mentorship, and support
• Design and develop new software solutions and maintain existing software systems
• Identify development opportunities and prioritize projects
• Collaborate with stakeholders to ensure that the team meets deadlines and requirements
• Provide technical oversight and ensure software quality standards are met
• Develop and manage project plans and timelines
• Also perform some hands-on development
• Monitor project progress and provide regular updates

Lead Developer Requirements and Qualifications

• Bachelor’s degree in computer science, Engineering, or related field
• 5+ years of experience in software development and project management
• Experience leading a development team
• Working knowledge of software development processes and methodologies
• Full stack developer with experience working in .NET and Angular

Role - Manager - Social Media & Copy

Location - Mumbai

Responsibilities:

• Ability to transform briefs into compelling copy in sync with brand philosophy
• Should be adept at ideation, strategy and copywriting for social media channels primarily Instagram, Twitter and LinkedIn
• Understanding of YouTube channels and ability to create content for the same (along with team members). Good to have: script writing
• Aware of social media analytics that can be optimized to create a data driven social media strategy
• Work closely with internal and external stakeholders to ensure that the social media and YouTube channels content calendars are followed
• Guide team members for timely execution and reporting
• Should be creative and have a strong sense of design aesthetics
• In sync with social media trends and ability to transform them into actionable for the brand
• Impeccable English creative writing skills
• Enthusiastic and passionate about growing brands on digital.

Requirements:

• 3-4 years experience in social media
• Able to work efficiently in a fast-paced, startup environment
• Impeccable English writing skills, degree or postgraduate degree in Mass Communication, Digital Marketing or Copy Writing preferred
• Understanding of how to maintain consistent tone of voice across all brand channels
• Comfortable with both short and long format content (more of short format)
• Must have: Experience in copy writing for social media channels.
• Good to have: Script writing skills
• Previous experience in advertising agencies and D2C companies preferred
• History of successfully growing Instagram channel for a brand

Corporate sales manager Bangalore location

Receiving, handling and converting Meetings, Events and Group enquiries.

Planning events in conjunction with the client.

Presenting and Selling available and suitable banquet / event options to the highest possible standard.

Contact Meeting Planner by mail, telephone, customer outings and site inspections.

Ensure the complete administration and execution of all planned events.

Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business.

Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.

Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.

Attend trade and travel shows of various market area for promoting hotels event business.

Actively manage business bookings, record denials, make network referrals.

Make commercial decisions to maximize MICE income on a daily basis.

Continue professional development through educational offering made via industry trade groups and educational institutions.

Encouraging repeat business through excellent customer service and inquiry handling.

Build strong relationships with customers to fully understand their needs.

Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.

Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.

Ensuring all inquiries are recorded accurately in the Event Enquiry application (Opera S&M, Delphi, Protel Banquet, MICE software etc.).

Bring in direct guests though online marketing and advertising.

Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.

Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.

Other duties and tasks assigned by the management within the job scope.