Product Marketing Manager

We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.

The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.

Key Responsibility Area:

• Build expert and dynamic knowledge of company products and services
• Ensure high FCR% for Chat & Calls
• Good written skill so that tickets can be handled properly.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.

Requirements:

• 1-2 Yrs of support experience in software/IT/Internet support.    
• Should have excellent communication and negotiation skills.    
• Should have time management and planning skills.    
• Should have good negotiation & customer prospecting skills.

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Benefits:

• Device Reimbursements

Collections Associate

The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose

solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues

● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card,

Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

Responsibilities:

1. Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
2. Design, build and maintain our social media presence
3. Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Identify trends and insights, and optimize spend and performance based on the insights
5. Brainstorm new and creative growth strategies
6. Plan, execute, and measure experiments and conversion tests
7. Collaborate with internal teams to create landing pages and optimize the user experience
8. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
9. Instrument conversion points and optimize user funnels
10. Collaborate with agencies and other vendor partners
11. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

• Job Brief Summary

We are looking for Java Developers who have proficient experience in Micro services. Someone who is ingenious focussed and will work collaboratively with the team.

• Roles & Responsibilities

• Participate in requirement understanding of the client and help tech lead to provide size estimations.

• Follow agile practices and work collaboratively with the team.
• Develop and write a unit test for code.
• Ability to commit code on the repository.
• Coordinate with team members to manage branches and resolve conflicts.

• Mandatory Skills & Knowledge

• Sound knowledge in building RESTful Services using Spring Boot framework with micro services.
• Proficient knowledge of Core Java, Advance Java, Micro services, Web services, Multithreading, spring boot, Spring Framework, Database, Dockers, Kubernetes.
• Good knowledge in Database Schema design.
• Expertise in deploying Sprint Boot / Micro services.
• Familiarity with AWS as cloud hosting, AWS APIs.
• Experience in writing Unit Test cases.

• Languages / Frameworks: 
• Spring Boot
• Hibernate/ JPA
• Experience in Micro services architecture

General Description:

Safety Connect is a leading company in the domain of enterprise field force safety. We are looking for a high-energy and dynamic Sr. Product Manager to join our growing team.

The Senior product manager will manage the successful development and implementation of the product from beginning to end. This person will see strategic ideas from design and testing to implementation and market introduction.

Roles and Responsibilities:

• Build and share product strategy: Help distil the ideas and needs of stakeholders into clear quarterly and annual goals that meet the needs of Picnic and our users
  • You will also ensure stakeholders have a solid understanding of the product and its capabilities to ensure company-wide success
• Guide new feature creation: Draft, distribute, validate and update product briefs and product requirement documents
  • Answer questions and troubleshoot issues throughout the release lifecycle, communicating with engineers through our ticket management and knowledge base tool
• Increase Safety Connect’s focus on the user: Help establish a metrics-driven analysis of user behaviour and solicitation of user feedback.
  • Work with clients to understand their unique needs and pain points
  • Capture and share client feedback with the team to best investigate ways to create a solution
  • Report the success of the products and strategize improvements needed
• Be the glue: A senior product manager at a startup like Safety Connect has unique visibility across teams, allowing them to see problems and solutions that might otherwise be missed
  • Spotting problems and managing their resolution in an ongoing, ad hoc way is a critical part of product management success at Picnic

Qualification required:

• 5 year’s experience in product management
• Experience in product management in Enterprise SaaS
• A strong individual contributor who can also lead people and teams
• Impeccable analytical mindset, project management, and organizational skills
• Experience working directly with engineering teams to deliver valuable features and capabilities

Team Lead – Operations

·       Must have work experience in a BPO of 1 year as a Team Lead

·       Should be fluent in English and Hindi (able to clear Versant 4)

·       Open to rotational shifts and week off  (24/7 process)

·       6 day working

·       Experience in Inbound calling

·       Managing a team of at least 15 callers

·       Must have qualities of a good leader