QA/Testing Head- Payments Switch Testing

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, effcient lead management, and streamlined operations within the organization. Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilize effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to

the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client relationships as a Business Coordinator Intern

Strong Senior Product Manager with past development experience profile.

Mandatory (Experience 1) – Must have 12+ years of overall experience, with 3+ years as a Product Manager in the recent career (last 3 years)

Mandatory (Experience 2) – Must have 3+ years of hands-on technical background in software development (Dot net and Angular stack preferred)

Mandatory (Experience 4) – Must have end-to-end product lifecycle experience, including product strategy, roadmap, development, and delivery

Mandatory (Education) – Candidate must have B.Tech / M.Tech (Engineering background)

Mandatory (Note) – This is a tech-heavy Product Manager role, not a purely managerial/coordination role; profiles lacking hands-on technical depth should be rejected

🚨 Hiring Alert 🚨

We are Hiring Java Backend Intern for 2 months !

Skills Required:

1. Good understanding of Java 17, Spring and any Sql database

2. Good Understanding on designing low level code from scratch

3. Experience in building database schema and code architecture

4. Familiar with design patterns and willingness to write clean, readable, and well-documented code.

5. Familiarity with tools like postman, STS or intelij

6. Understanding of REST APIs and their role in application development.

7. Good DSA and problem solving skills

Roles & Responsibilities:

1. Assist in developing and maintaining web applications.

2. Learn to utilize open source tools for integration

3. Collaborate with team members to design and implement new features.

4. Contribute to optimizing application performance and resolving bugs.

5. Stay curious and keep learning new technologies relevant to spring boot and spring reactive

6. Exposure to version control systems like Git.

7. Passion for learning and contributing to real-world projects.

Preferred Qualifications:

1. Min exp of 0-2 years.

2. Skills in computer science/IT and relevant.

What You’ll Gain:

1. Stipend - 8k -10k/ month, subjective to your performance

2. Hands-on experience in building production-grade applications.

1. Develop and implement sales strategies and tactics to drive revenue growth for the company's corporate sales division

2. Identify new business opportunities and establish strong relationships with potential clients to expand the company's customer base

3. Execute effective sales pitches and presentations to showcase our products and services, highlighting their unique value proposition to potential clients

4. Conduct thorough market research to understand industry trends, competitor activities, and customer needs, ensuring our offerings remain competitive and relevant

5. Collaborate closely with cross-functional teams, including marketing and product development, to align sales efforts with overall company objectives

6. Manage the entire sales cycle, from lead generation to closing deals, while meeting or exceeding sales targets and KPIs

7. Maintain accurate and up-to-date sales records and reports, providing regular feedback and insights to the management team to drive continuous improvement

We are seeking a highly motivated and dynamic corporate sales executive to join our team at Setup Mastery. As a key member of our sales division, you will play a pivotal role in driving revenue growth by developing and implementing effective sales strategies. With your exceptional sales pitch skills and excellent communication abilities, you will identify new business opportunities and build strong relationships with potential clients. Your deep understanding of sales processes and market dynamics, coupled with your ability to effectively communicate the unique value of our products and services, will be instrumental in closing deals and exceeding sales targets.

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player