Customer Success Management

Strong Technical Project Manager / Program Manager / Delivery Excellence profile

Mandatory (Experience 1) – 9+ years of overall experience, with minimum 5+ years in Project/Program Management / PMO / Delivery Governance roles in SaaS or technology-driven organizations

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Experience 3) – Prior experience in at least one technical function (e.g., QA, development, testing, or technical project coordination) to effectively interface with engineering teams

Mandatory (Core Skills 1) – Strong communication, stakeholder management, and executive-level reporting capability (interfacing with CTO / leadership teams)

Mandatory (Core Skills 2) – Ability to coach cross-functional teams in Agile methodologies (Scrum/Kanban) and drive organization-wide Agile maturity

Mandatory (Company) - B2B SaaS or technology-driven Companies only (Preferred B2B SaaS in RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics)

Mandatory (Location)—Candidate should be based out of Delhi NCR or nearby.

Preferred

Preferred (Certification) – PMP, CSM, or CMMI-related certifications are a plus

Preferred (Quality Frameworks) – Exposure to CMMI / ISO or enterprise-level quality governance frameworks

We're seeking an experienced Engineer to join our engineering team, handling massive-scale data processing and analytics infrastructure that supports over 1B daily events, 3M+ DAU, and 50k+ hours of content. The ideal candidate will bridge the gap between raw data collection and actionable insights, while supporting our ML initiatives.

Key Responsibilities

• Lead and scale the Infrastructure Pod, setting technical direction for data, platform, and DevOps initiatives.
• Architect and evolve our cloud infrastructure to support 1B+ daily events — ensuring reliability, scalability, and cost efficiency.
• Collaborate with Data Engineering and ML pods to build high-performance pipelines and real-time analytics systems.
• Define and implement SLOs, observability standards, and best practices for uptime, latency, and data reliability.
• Mentor and grow engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Partner with leadership on long-term architecture and scaling strategy — from infrastructure cost optimization to multi-region availability.
• Lead initiatives on infrastructure automation, deployment pipelines, and platform abstractions to improve developer velocity.
• Own security, compliance, and governance across infrastructure and data systems.

Who You Are

• Previously a Tech Co-founder / Founding Engineer / First Infra Hire who scaled a product from early MVP to significant user or data scale.
• 5–12 years of total experience, with at least 2+ years in leadership or team-building roles.
• Deep experience with cloud infrastructure (AWS/GCP), 
• Experience with containers (Docker, Kubernetes), and IaC tools (Terraform, Pulumi, or CDK).
• Hands-on expertise in data-intensive systems, streaming (Kafka, RabbitMQ, Spark Streaming), and distributed architecture design.
• Proven experience building scalable CI/CD pipelines, observability stacks (Prometheus, Grafana, ELK), and infrastructure for data and ML workloads.
• Comfortable being hands-on when needed — reviewing design docs, debugging issues, or optimizing infrastructure.
• Strong system design and problem-solving skills; understands trade-offs between speed, cost, and scalability.
• Passionate about building teams, not just systems — can recruit, mentor, and inspire engineers.

Preferred Skills

• Experience managing infra-heavy or data-focused teams.
• Familiarity with real-time streaming architectures.
• Exposure to ML infrastructure, data governance, or feature stores.
• Prior experience in the OTT / streaming / consumer platform domain is a plus.
• Contributions to open-source infra/data tools or strong engineering community presence.

What We Offer

• Opportunity to build and scale infrastructure from the ground up, with full ownership and autonomy.
• High-impact leadership role shaping our data and platform backbone.
• Competitive compensation + ESOPs.
• Continuous learning budget and certification support.
• A team that values velocity, clarity, and craftsmanship.

Success Metrics

• Reduction in infra cost per active user and event processed.
• Increase in developer velocity (faster pipeline deployments, reduced MTTR).
• High system availability and data reliability SLAs met.
• Successful rollout of infra automation and observability frameworks.
• Team growth, retention, and technical quality.

- Strong knowledge of 'Swift' programming language, knowledge of Objective C is a plus.
- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
- Experience with offline storage, threading, and performance tuning.
- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.

Must have Skills:

- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.

Key Responsibilities:

- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.

We are looking for very hands-on DevOps engineers with 3 to 6 years of experience. The person will be part of a team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.

This person MUST have:

• B.E Computer Science or equivalent

• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.

• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.

• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.

• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.

• Experience configuring/maintaining one monitoring tool.

• Excellent verbal & written communication skills.

• Candidates with certifications - AWS, GCP, CKA, etc will be preferred

• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as DevOps automation engineer buildingg, running, and maintaining production sites.

• Not looking for candidates who have experience only as L1/L2 or Build & Deploy.
  
  

Location: Remotely, anywhere in India.

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
  
  

Position:

• Full time/Direct

• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.

• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.