Customer Success Management

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge

team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Account Manager - Digital Growth

Experience Level: 2+ Years

Location: Bangalore, Karnataka (On-site)

Job Overview:

We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role

is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand

visibility, and using digital strategies to scale revenue.

You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution

across SEO, social media, paid marketing, and brand strategy.

What You’ll Do:

Brand & Business Growth

Understand the brand’s business goals and find new ways to grow revenue.

Identify partnerships, collaborations, and digital strategies to scale the brand.

Client & Project Management

Act as the primary POC for clients, ensuring smooth coordination and execution.

Keep track of all deliverables, deadlines, and feedback loops.

SEO & Digital Strategy

Work on SEO, content marketing, social media, and paid ads to boost visibility.

Monitor campaign performance, analyze data, and optimize strategies for better results.

Execution & Performance Tracking

Collaborate with designers, content creators, and performance marketers to execute campaigns.

Track key metrics, generate reports, and suggest improvements based on data insights.

What We’re Looking For:

● 2-3 years of experience in account management, digital marketing, or business strategy.

● A mix of business thinking + digital expertise (SEO, social media, paid ads, growth strategies).

● Strong communication and relationship-building skills.

● Ability to manage multiple projects, stay organized, and ensure timely execution.

● A problem-solver with a proactive and “get-things-done” attitude.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:-

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Skills:-

• Proficient with Objective-C or Swift.
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration

Education Qualification:-

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science
• Shouldn’t have Backlog or Arrear.

• Gaining insights of Legistify services and learn intricacies of legal services facilitated by Legistify
• Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
• The meta goal for Corporate Alliance Associate is to convert the prospects to paid clients and provide best customer experience for the entire client lifecycle.
• Providing best and professional customer experience to prospects and clients
• Servicing clients dedicatedly and always be available for them ( 24*7 * 365 )
• Recording case details, documents, paid installments, due installments, and milestones for every client.
• Send Predefined Structured Email Templates to Clients. If not pre defined, mail should be properly structured, formatted and legible

Job Description 

Experience : 3+ years in end to end US Technical Hiring 

Location : Pune 

Notice Period : Immediate Preferred 

To be eligible you must be: 

• Excellent in sourcing through Job Portals, Social Media, x ray Search-Booleans, etc.
• Responsible for full-cycle recruiting: Sourcing the candidates, screening them, Interview coordination, rate negotiation and hand-holding all the way till closure 
• Exceptional communication, interpersonal, and decision-making skills
• Able to analyze resumes and determine appropriate matches for vacancies
• Understanding of impact to business and metrics 
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Hands on experience with Applicant tracking systems 
• Ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues
• Understanding of various visa status and Tax Terms (C2C, C2H, W2, 1099, Permanent).
• Willing to work in Night Shift (USA TIME ZONE) 

Roles & Responsibilities: 

• Effectively sourcing right fit and getting closures on time
• Coordinate with multiple Vendors and onsite teams to gather exact requirements and schedule Interviews
• Maintain and develop pipeline of eligible candidates for future open positions
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Understand hiring leaders needs and deliver value by crafting best solutions for them
• Work on different recruitment metrics and share with business/team as and when required

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges