Customer Success Associate

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

1.  Manage the procurement of IT systems.
2.  Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
3.  Prepare and manage the IT infrastructure budget and account for IT fixed assets.
4.  Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools.  Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
5.  Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

1.  Direct daily maintenance to ensure maximum reliability and minimum service interruption
2.  Manage installation of required updates on infrastructure and client systems
3.  Maintain core services
4.  Recommend and implement changes and system enhancements to improve the network

Client platforms

1.  Set up, install and maintain desktops and laptops in the school
2.  Ensure standard configurations across the deployed systems
3.  Directly and with third party vendors manage the repair and servicing of equipment
4.  To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

1.  Ensure all software is properly licensed
2.  Manage the installation and upgrade schedules for educational and business software
3.  Provide technical support for school management, accounting and educational software
4.  Assist the teaching staff in identifying and integrating educational software available in India  and internationally

IT security

1.  Ensure all LANs and VPNs are secure from both electronic and physical intrusion
2.  Review and maintain a proper level of access and password control
3.  Ensure data integrity through routine database scans
4.  Establish a disaster recovery plan
5.  Guarantee network data is backed up on a daily basis

Reprographics

1.  Work with third party vendors to ensure the reprographics equipment runs smoothly
2.  Provide technical support as needed

Audio/ visual equipment

1.  Maintain the school’s inventory of audio/ visual equipment
2.  Assist in the installation and setup of equipment as needed

IT training and help desk support

1.  Provide training for both educational and business applications as needed
2.  Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
3.  Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues  

New facility development

1.  With the Project Manager, develop IT infrastructure plans and budgets
2.  Prepare IT and telecom cabling plans
3.  Identify hardware and software requirements
4.  Manage purchasing, installation and servicing of equipment with third party vendors
5.  Conduct infrastructure and product testing
6.  Manage IT handover and acceptance procedures

General requirements

1.  Maintain an inventory of all IT, audio/ visual equipment and licenses
2.  Ensure consistent documentation of the operating environment
3.  Develop the annual IT plan and budget with the Head of Technology
4.  Evaluate and set standards for hardware and software
5.  Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
6.  Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

1.  Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
2.  Minimum 5 years experience with IT infrastructure budgets and cost management
3.  Minimum 5 years experience supervising professional IT personnel
4.  Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
5.  Strong personal skills to communicate directly with end users in sometimes tense situations
6.  Bachelors degree in computer science, information systems or related computer field
7.  Strong to Fluent written and verbal English
8.  Strong initiative, integrity and good judgment
9.  Fast problem solving skills in new situations
10.  Ability to handle multiple tasks simultaneously 

Desire experience of leading and managing I.T. based projects and vendor management

  IT systems and operations management experience

   Microsoft Windows OS, Microsoft Server and related technologies

  Network management experience including LAN/ WAN/ VPN

  Open Directory and/or Active Directory management experience

  Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

Job Role: Java Full Stack Developer

Experience: 5-10 Years

Location: Mumbai (Onsite)

Job Overview:

We are looking for a skilled Java Full Stack Developer with 5-10 years of experience to join our team in Mumbai. The ideal candidate will have strong hands-on experience in backend development using Java, Spring Boot, and Microservices architecture, along with frontend development using React. You will be responsible for designing, developing, and maintaining scalable applications.

Key Responsibilities:

·      Design, develop, and maintain scalable full stack applications

·      Build robust backend services using Java, Spring Boot, and Microservices architecture

·      Develop responsive and user-friendly front-end applications using React

·      Collaborate with cross-functional teams including product, QA, and DevOps

·      Integrate APIs and work with databases to ensure seamless data flow

·      Participate in code reviews, debugging, and performance optimization

·      Ensure code quality, security, and best development practices

·      Contribute to architecture discussions and technical decision-making

Required Skills:

·      5–10 years of hands-on experience in software development

·      Strong proficiency in Java, Spring Boot, and Microservices

·      Solid experience with React.js for frontend development

·      Experience working with any relational or NoSQL databases

·      Good understanding of RESTful APIs and system design principles

·      Strong problem-solving and analytical skills

Preferred Skills (Good to Have):

·      Experience working on e-commerce platforms or products

·      Exposure to cloud platforms (AWS, Azure, or GCP)

·      Familiarity with CI/CD pipelines and DevOps practices

·      Knowledge of containerization tools like Docker/Kubernetes

Education:

·      Bachelor’s/Master’s degree in Computer Science or a related field

About the Company:

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore.

We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

·      Right from the idea stage to scope out business requirements.

·      Design C architect the right solution and define tangible milestones.

·      Setup dedicated and on-demand tech teams for agile delivery.

·      Take accountability for successful deployments to ensure efficient go-to-market Implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time and going beyond business.

Hello candidates,

We are excited to announce an opportunity for React.JS professionals in Chennai. We are seeking skilled developers who are passionate about building cutting-edge web applications and contributing to a dynamic team environment.

As a React.JS developer with our company, you will have the opportunity to work on a range of exciting projects, collaborating with cross-functional teams to develop high-quality software solutions. You will be responsible for developing and maintaining front-end components that meet our clients' requirements and adhere to industry standards.

To be considered for this opportunity, you must have a strong understanding of React.JS and related web technologies such as HTML, CSS, and JavaScript. Additionally, experience with Redux and Node.js will be a significant advantage.

If you are looking for a challenging role in a dynamic work environment and have the necessary skills and experience to excel in this position, we encourage you to apply for this opportunity.

JOB Description

1. Sales

2. Client Calling And Meeting Setup

3. Attend Clients Meetings Online And Offline

4. Sales-Based Campaign Planning.

5. Responds To Requests For Information From The Media.

6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.

7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.

8. Coaches Client Reps In Effective Communication With The Public And Employees.

9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.

10. Maintains The Organization’s Image And Identity.

Key Roles & Responsibilities

•            Cold Calling.

•            Sales Pitch.

•            Understanding the Client's requirements and suggesting a possible solution.

•            Set-Up and attend a face to face meetings with clients.

•            Everyday Reporting through WhatsApp, Emails

•            Once a week face to face meeting with the supervisor.

Job Title: Sales Executive

Location: Kaikondrahalli, Bangalore

Position Type : Fulltime

Salary Range: CTC of 4.8 lpa (3 lacs fixed + 1.80 lacs variable, few employees can earn even 25,000 as monthly variables) Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

• Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotions every 6 months basis of performance. Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year. Every promotion results in a change of designation and a salary increase

• Accelerated career growth of employees and one can become UH in another 3 months)

• Regular team parties and Annual Day outings for all employees.

POSITION: SAP IN OIL & GAS

CSA - U2VCYT  & U2VCYV 

Relevant years of Experience: 6- 8 years of experience in IS Oil

NP- IMMEDIATE JOINER

WORK FROM OFFICE / REMOTE

LOCATION: PAN INDIA

Mandatory Skills for screening:-Good in configuration/ blueprinting/ understanding the process flow in SAP IS OIL & GAS downstream scenario mapping.

Good to have (Not Mandatory): ABAP debugging

Detailed Job Description: The candidate should have 6 to 8 yrs of SAP IS Oil experience and worked on at least two implementation projects. Should be very conversant with Oil downstream processes. Capable of taking part in blueprinting workshops with clients and ready to work hands-on in Configuration, Integration testing, UAT etc. Should also know the SAP Logistics area.

Job Profile :Sr. Software Engineer/Software Engineer/Associate Software Engineer

Technologies :NodeJS Developer

Eligibility Criteria :Requires minimum of a Bachelor’s Degree in IT, Computer Science, MCA or equivalent experience.

Experience :1 to 3 year

Job Description

Job roles and responsibilities

The candidate’s primary focus will be developing new features for our modern web application. They will get exposure to an ‘agile-centric’ delivery model, while leveraging modern / innovative JavaScript approaches. A candidate who is driven, innovative and has passion for elegant technical solutions will thrive in this role.

• You should have deep understanding of NodeJS

• You should be strong in Javascript and TypeScript

• You should be capable of writing complex queries

• ES6, Express, Apollo Server, Send Grid Email, Twilio SMS, Payment Gateway,

• Error Loggin, API Developement, API Security,

• PostGreSQL/MSSQL/MySQL, MongoDB/CouchDB

• Very good knowledge on REST API

• Good experience in Agile methodologies

• Ability to design and write code complying with coding standards and other factors like performance, scalability, reliability, reusability, modularity in mind

• You should have strong logical and problem solving skills

• Excellent communication and customer interfacing skills

• AWS certification is nice to have

• Strong proficiency with JavaScript and good to have ES6(Typescript) knowledge

• Knowledge of Node.js and frameworks such as Express, Restify

• Understanding the nature of asynchronous programming and its quirks and workarounds

• Understanding accessibility and security compliance

• User authentication and authorization between multiple systems, servers, and environments

• Integration of multiple data sources and databases into one system

• Understanding fundamental design principles behind a scalable application

Competencies and Skills Required

• Requires excellent analytical, problem solving, and good communications skills

• Must be able to work effectively with business stakeholders

• Strong passion for delivering technical solutions to business problems

• Understanding and mindset of Agile software delivery (Ability to adapt to continually changing priorities)

• Team player who understands the importance of teamwork and collaboration

• Passion for delivering new approaches and challenging the ‘status-quo’

• Hungry to learn and always in search of continuous improvement

• Testing and assuring high quality performance of applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making constructive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work

• Minimum 2 years experience in software testing
• Minimum 1 years of automation testing experience using Selenium and/or JavaScript based frameworks or equivalent
• Testing and assuring high quality performance of customer applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making construc\tive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work
• Leading a team of Quality Engineers is a plus
  
  
  

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.