SDET Automation Engineer

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title:

Jewelry Product Development – AI Design Specialist

Location:

Indore

About the Role:

We are seeking a creative and tech-savvy Jewelry Product Development Specialist who can leverage Artificial Intelligence to study existing jewelry collections, identify emerging design trends, and generate AI-inspired jewelry concepts for the U.S. jewelry market.

Key Responsibilities:

• AI-Driven Design Creation: Use AI tools to generate jewelry design inspirations based on existing styles, trend boards, or collection themes.
• Prompt Engineering: Write precise, creative, and visually descriptive AI prompts to generate high-quality jewelry design outputs.
• Design Analysis: Study and analyze existing jewelry collections (both ASHI and competitors) to identify design patterns, motifs, and market opportunities specific to the U.S. market.
• Concept Development: Develop new design ideas inspired by existing styles — maintaining balance between innovation and brand consistency.
• Trend Research: Keep track of current jewelry design trends, color palettes, and fashion influences relevant to the U.S. jewelry industry to integrate them into new design concepts.
• Manufacturing Support: Coordinate with CAD, 3D modeling, and production teams to translate AI-generated concepts into manufacturable designs.
• Documentation: Maintain structured folders for AI-generated outputs, including prompts, reference images, and design rationales.

Required Skills & Qualifications:

• Strong understanding of jewelry design, aesthetics, and product development process.
• Experience using AI image generation platforms.
• Excellent prompt writing skills — capable of translating creative ideas into AI-readable instructions.
• Basic understanding of CAD design or 3D jewelry modeling is a plus.
• Good sense of design proportion, stone placement, and material combinations.
• Ability to balance creativity with commercial viability and production constraints.
• Strong visual sense and familiarity with market-specific jewelry styles ‘
• Excellent communication and documentation skills.

Preferred Qualifications:

• Prior experience in jewelry design, fashion design, or digital product development.
• Exposure to AI-powered design workflows or generative art.

Key Traits:

• Creative thinker with technical adaptability.
• Keen eye for detail and luxury aesthetics.

Collaborative mindset — eager to work closely with design, CAD, and AI teams.

Tech Lead

Location: On-site, Panaji, Goa

About Joyful

 Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance.

In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.

What You'll Do

• Technical Leadership & Architecture:
• Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms.
• Define technical roadmaps, architecture patterns, and coding best practices
• Ensure adherence to software development standards and conduct regular code reviews
• Make critical build-versus-buy and technology adoption decisions
• Team Management & Collaboration:
• Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
• Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
• Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
• Identify and resolve bottlenecks in development, deployment, and delivery processes
• Vibe Coding Culture:
• Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with
• Encourage pair programming, open collaboration, and frequent peer reviews
• Maintain high coding standards while keeping the process creative and energizing for the team
• Promote a development culture where engineers feel motivated, supported, and proud of the work they ship
• Hands-On Development:
• Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization
• Oversee the development of APIs, microservices, and integrations with third-party platforms
• Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place
• Innovation & Continuous Improvement:
• Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms
• Propose and implement innovative solutions to improve product performance, security, and maintainability
• Drive proof-of-concepts for new features or architectural improvements
• Ensure systems are designed for high availability, scalability, and disaster recovery

What You'll Need

• 6+ years of professional software development experience, with at least 2 years in a technical leadership role
• Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
• Strong understanding of relational and NoSQL databases
• Experience building scalable, high-availability systems in B2B SaaS or AI-powered products
• Solid knowledge of software design patterns, performance optimization, and security best practices
• Familiarity with frontend technologies (Angular, React, or similar) is a plus
• Excellent communication and stakeholder management skills
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Passion for AI technologies and building software in a positive, high-energy coding environment

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy
• Work with a highly skilled and passionate team
• Enjoy significant growth opportunities in a rapidly scaling organization
• A culture that values innovation, ownership, and collaborative problem-solving
• Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life

At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!

Company Name: LMES Academy Private Limited

Website: https://lmes.in/

Linkedin: https://www.linkedin.com/company/lmes-academy/mycompany/

Role: Business Development Executive

Experience: 0.6 to 5 Years

Location: Urapakkam, Chennai, Tamil Nadu.

Company Description:

We are an EduTech based out of Chennai aimed at simplifying science and promote conceptual learning among students. To create a natural passion for science among students thereby encourage pursuing science and technology as a profession driven through innovation, is our vision! Currently we organize science workshops for school students in the name of Big Bang and we have plans to expand our company this year.

Role Description:

We are looking for an experienced “Business Development Executive” to join our team! As a Business Development Executive, you will be responsible for strategic and operational business development.

Roles and Responsibilities:

 Developing and executing sales plans to meet and exceed monthly and quarterly sales goals

 Growing business through the development of new leads and new contacts

 Identifying new revenue opportunities

 Building business relationships with current and potential clients

 Developing and executing sales and marketing strategies to grow business

 Maintaining and updating sales, marketing and business development documentation

 Collaborating with management on sales goals

 Support the team with other responsibilities as required

Requirements and Qualifications:

 Minimum of a Bachelor’s Degree in Business, Marketing, Finance or similar field

 Minimum of 0.6 years of experience in sales, business development or similar role

 Proficiency in MS Office

 Experience in managing and growing sales teams

 Excellent multitasking skills

 Ability to prioritize tasks

 Excellent verbal and written communication skills

 Ability to present and explain ideas to a variety of audiences

 Strong organizational and time management skills

 Ability to work under pressure

 Strong customer service skills

 Ability to sell value and create credibility

 Ability to maintain a high level of professionalism and confidentiality

 Enthusiastic to build good relationships with people

 Ability to work well in a team environment

Position Overview: We are seeking a talented and experienced Cloud Engineer specialized in AWS cloud services to join our dynamic team. The ideal candidate will have a strong background in AWS infrastructure and services, including EC2, Elastic Load Balancing (ELB), Auto Scaling, S3, VPC, RDS, CloudFormation, CloudFront, Route 53, AWS Certificate Manager (ACM), and Terraform for Infrastructure as Code (IaC). Experience with other AWS services is a plus.

Responsibilities:

• Design, deploy, and maintain AWS infrastructure solutions, ensuring scalability, reliability, and security.

• Configure and manage EC2 instances to meet application requirements.

• Implement and manage Elastic Load Balancers (ELB) to distribute incoming traffic across multiple instances.

• Set up and manage AWS Auto Scaling to dynamically adjust resources based on demand.

• Configure and maintain VPCs, including subnets, route tables, and security groups, to control network traffic.

• Deploy and manage AWS CloudFormation and Terraform templates to automate infrastructure provisioning using Infrastructure as Code (IaC) principles.

• Implement and monitor S3 storage solutions for secure and scalable data storage

• Set up and manage CloudFront distributions for content delivery with low latency and high transfer speeds.

• Configure Route 53 for domain management, DNS routing, and failover configurations.

• Manage AWS Certificate Manager (ACM) for provisioning, managing, and deploying SSL/TLS certificates.

• Collaborate with cross-functional teams to understand business requirements and provide effective cloud solutions.

• Stay updated with the latest AWS technologies and best practices to drive continuous improvement.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.

• Minimum of 2 years of relevant experience in designing, deploying, and managing AWS cloud solutions.

• Strong proficiency in AWS services such as EC2, ELB, Auto Scaling, VPC, S3, RDS, and CloudFormation.

• Experience with other AWS services such as Lambda, ECS, EKS, and DynamoDB is a plus.

• Solid understanding of cloud computing principles, including IaaS, PaaS, and SaaS.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in a cloud environment.

• Strong communication skills with the ability to collaborate effectively with cross-functional teams.

• Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, etc.) are highly desirable.

Additional Information:

• We value creativity, innovation, and a proactive approach to problem-solving.

• We offer a collaborative and supportive work environment where your ideas and contributions are valued.

• Opportunities for professional growth and development. Someshwara Software Pvt Ltd is an equal opportunity employer.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

5 years of architecture, design and programming experience preferably in fast-paced dynamic environment

Strong application design and implementation skills, solid understanding of the entire development cycle.

Strong background in Java/J2EE based application

Strong background in Spring/Spring boot based application

Strong background in Microservices based application

Experience working with Apache and/or Tomcat

Experience in transforming requirements to software design

Strong Experience with developing Java SAAS web applications.

Working experience in Industry Standard protocols related API Security including OAuth

Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.

Strong background working with Linux/UNIX environments.

Strong Shell scripting experience.

Working knowledge with Oracle, DB2 or MongoDB databases.

 Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.  Strong agile/scrum development experience

 Strong collaboration and communication skills within distributed project teams

 Excellent written and verbal communication skills

• Must have B.E. or B.Tech in any stream (Mechanical/Automobiles preferable)
• Looking for sales executives with an entrepreneur mindset. 
• Excellent communication
• Dynamic to work on different ideas,
• Demonstrated ability to collaborate with a distributed sales team
• Promotes a strong sense of urgency for reaching goals and key deliverables.
• Acts without being told what to do. Brings new ideas to the company

Requirements:

• Passion for building and delivering great software with a strong sense of ownership.
• Good understanding into .Net Core and PS
• Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

• Strong experience with Build and Release, Agile processes and Estimation/Planning-
  
  Exposure to New Relic or similar tools to optimize web application performance
  Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
  Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)