Customer Service Representative

We are looking for a technically sound and service-oriented Tech Support Executive to join our growing team. This role involves supporting the field deployment of our smart tracking solutions, assisting clients with troubleshooting, and ensuring seamless operations across devices and platforms.

Key Responsibilities:

• Provide technical support for IoT-based tracking systems and devices
• Assist with hardware installation coordination and on-site deployment
• Troubleshoot device or software issues in collaboration with the engineering team
• Maintain documentation, inventory logs, and support tickets
• Coordinate with vendors and logistics teams for efficient service delivery

Desired Skills & Attributes:

• Basic understanding of electronics, GPS, and IoT systems
• Good communication and problem-solving skills
• Comfortable working on-field and off-site support (as required)
• Familiarity with tools like MS Excel, Google Sheets, or support software
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NOTE: We welcome aspiring Electronics Diploma students and fresh graduates for a 6-month hands-on internship in the domain of smart logistics and IoT-based security systems. You’ll gain real-world experience supporting the deployment, testing, and technical servicing of cutting-edge tracking solutions.

Candidates who successfully complete the internship and demonstrate strong performance will be offered a regular full-time role within the company.

Experience: 1 to 2 years

Qualification: Degree in Design or Design Certification Course

Job Description: Designing of Catalogue, Marketing Collaterals, Product Design, and Social Media post

Key Skills: Photoshop, illustrator

1.   Should have worked in Agile methodology and microservices architecture

2.   Should have 7+ years of experience in Python and Django framework

3.   Should have a good knowledge of DRF

4.   Should have knowledge of User Auth (JWT, OAuth2), API Auth, Access Control List, etc.

5.   Should have working experience in session management in Django

6.   Should have expertise in the Django MVC and uses of templates in frontend

7.   Should have working experience in PostgreSQL

8.   Should have working experience in the RabbitMQ messaging channel and Celery Analytics

9.   Good to have javascript implementation knowledge in Django templates

We are looking for a smart and knowledgeable legal intern with moot court experience and understanding of law and regulations in the technical domain. 

Skills Required

• Enrolled in a Law degree or law major subjects.
• Fluent written and spoken English.
• Attention to detail with previous work experience in an office environment.
• Legal Experience in handling civil and corporate cases. 
• Creative, independent, multi-tasker, hard-working, well organized and a team player.
• Understanding of the laws and regulations in technology space.
• A self-starter with a proactive can-do attitude, comfortable with constant change & fast-paced environment.
• Proficiency with Microsoft Office, google docs.

Roles and Responsibilities

• Drafting, reviewing the legal documents, contracts, and agreements.
• Researching on various legal topics, policy framing and legal document structure. 
• Participating in the drafting and negotiation of contracts / contractual clauses
• Timely execution of agreements.
• Maintain and update database of company’s documents, licenses, permits and letters to enable easier reference for tracking systems.
• Assist with internal policy documents.
• Other legal duties and management.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

Job Overview:

As a Product Manager at Dhwani Rural Information Systems, you will play a critical role in the development and delivery of IT software products that support the social and development sector. You will be responsible for defining the product vision and strategy, leading the cross-functional development team, conducting market research and competitive analysis, gathering and prioritizing product and customer requirements, and working with stakeholders to ensure the success of our products.

In this role, you will have the opportunity to use your expertise in product management and passion for leveraging technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career.

Key Responsibilities:

• Building, implementing and managing software.

• Responsible for managing the product development process from concept to end life.

• Analyse user needs and market trends to define a roadmap for existing and new products.

• Identify and implement new technologies to gain a competitive advantage.

• Set the long-term vision and strategy for the company's products.

• Communicate and evangelize product vision and roadmap to internal teams and external stakeholders.

• Define and communicate product goals and own the results.

• Oversee the product line’s life cycle and anticipate any problems.

• Identify user and stakeholder needs and develop a product plan to address them.

• Conduct customer research and analysis to understand customer behaviour and needs.

• Implement quality assurance and data protection processes.

• Prioritize features and tasks using internal tools and regularly track and review the product direction.

• Gather product requirements and document them for development projects.

• Manage collaboration with internal and external teams to ensure efficient work.

• Participate in product-level discussions, ideation, and documentation.

• Provide solutions in existing projects to the respective teams.

• Filter first-level field issues.

• Participate in feasibility discussions.

• Stay in sync with the product/project team members.

• Gather requirements and write use cases or user stories.

• Ensure test cases are in place with the QA team before the next sprint.

• Participate in sprint planning on a weekly or fortnightly basis.

• Contribute to new feature development and maintenance work.

Essential Requirements:

• Strong experience in software development and management.

• Understanding of user needs and market trends.

• Ability to identify and implement new technologies.

• Strategic thinking and strong business acumen.

• Excellent communication and collaboration skills.

• Ability to prioritize tasks and manage a product line's life cycle.

• Strong problem-solving skills.

• Experience in customer research and analysis.

• Knowledge of quality assurance and data protection processes.

• Ability to manage projects and lead a team.

• Strong sense of purpose to work in the tech for good, ICT4D, or social impact space.

• HTML/CSS/ES6 Javascript, Java 8 and any Java based web framework
• Adobe experience Manager (AEM) Apache Sling, JCR, OSGI
• Good knowledge in Apache Sling framework
• Good knowledge in Java content repository API
• Good knowledge in Apache Jack rabbbit framework
• Knowledge of OSGI and Declarative Services
• Strong understanding of REST Principles and Hands on experience REST based API  development
•  Knowledge of Patterns and good practices to design and develop quality and clean code
• Experience in Pair programming and code reviews
• Experience with testing at all levels unit, integration, functional and performance
• Experience in Agile Project (Scrum or SAFe) execution is a must
• Familiarity with git, basic git branching strategies, working in a peer-reviewed  environment,able to code to existing patterns/styles
• Familiarity with task management, bug tracking and wiki-based documentation tools like Jiraand confluence

• AEM BE developers must have modern ES6 javascript experience as well as java developer experience
• Must be comfortable working with AEM workflows, scheduled jobs, creating/modifying jcr
• nodes via java code, and accessing REST endpoints via java code
• Ability to create custom AEM CQ components and a good exposure to both core and
•  foundation components that can be inherited in AEM
• Good understanding of AEM web development framework using Apache Sling
• Create multiple OSGI Bundles in the AEM stack based on the requirements of the Project

• Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

  • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
  • Good knowledge of Java preferably Angular.
  • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
  • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
  • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

  Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

  • Interacts frequently with all levels of internal management as well as across functions and business units.
  • Participates in interactions with customers and regulators concerning product design, systems, and processes.
  • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
  • Develops long term plans for product development proposals.
  • Continuous improvement and simplification for efficient delivery.
  • Highly experienced in SDLC implementation
  • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
  • Strong visualization & reporting skills using latest & greatest project management & reporting tools
  • Strong presentation skills and having had the exposure to reporting out project status to senior management.

  Excellent interpersonal/communication/influencing/negotiation skills required

  • Effective communication with customer.

   

  Notice Period :Immediate (0-15 days