Customer Service Representative

Proofreader Job Summary

We are looking for a detail-oriented Proofreader to join our team. You must be proficient in basic and advanced grammar rules and understand how they are used within our style guides. Our ideal candidate is meticulous in reviewing copy, noting errors such as punctuation, spelling, and word usage, and knows how to check statements for accuracy or potential plagiarism. You must communicate effectively with the writers and other staff to ensure documents meet all company guidelines.

Proofreader Duties and Responsibilities

• Review documents for grammar, spelling, and style
• Fact-check dates and other statements for accuracy
• Confirm all submitted writing is original
• Ensure text meets tone and character count outlined by company policies
• Make corrections and suggest edits to the document
• Meet proofreading deadlines

Proofreader Requirements and Qualifications

• Bachelor's degree or equivalent in relevant experience
• Familiarity with AP and other style guides
• Fact-checking and research expertise
• Excellent grammar and communication skills
• Proficiency in basic computer programs, such as Microsoft Office

Key Responsibilities:

• Azure Cloud Sales & Solutioning: Lead Microsoft Azure cloud sales efforts across global regions, delivering solutions for applications, databases, and SAP servers based on customer requirements.
• Customer Engagement: Act as a trusted advisor for customers, leading them through their cloud transformation by understanding their requirements and recommending suitable cloud solutions.
• Lead Generation & Cost Optimization: Generate leads independently, provide cost-optimized Azure solutions, and continuously work to maximize value for clients.
• Sales Certifications: Hold basic Microsoft sales certifications (Foundation & Business Professional).
• Project Management: Oversee and manage Azure cloud projects, including setting up timelines, guiding technical teams, and communicating progress to customers. Ensure the successful completion of project objectives.
• Cloud Infrastructure Expertise: Maintain a deep understanding of Azure cloud infrastructure and services, including migrations, disaster recovery (DR), and cloud budgeting.
• Billing Management: Manage Azure billing processes, including subscription-based invoicing, purchase orders, renewals, license billing, and tracking expiration dates.
• Microsoft License Sales: Expert in selling Microsoft licenses such as SQL, Windows, and Office 365.
• Client Collaboration: Schedule meetings with internal teams and clients to align on project requirements and ensure effective communication.
• Customer Management: Track leads, follow up on calls, and ensure customer satisfaction by resolving issues and optimizing cloud resources. Provide regular updates on Microsoft technologies and programs.
• Field Sales: Participate in presales meetings and client visits to gather insights and propose cloud solutions.
• Internal Collaboration: Work closely with various internal departments to achieve project results and meet client expectations.

Qualifications:

• 1-3+ years of experience selling or consulting with corporate/public sector/ enterprise customers on Microsoft Azure cloud.
• Proficient in Azure cost optimization, cloud infrastructure, and sales of cloud solutions to end customers.
• Experience in generating leads and tracking sales progress.
• Project management experience with strong organizational skills.
• Ability to work collaboratively with internal teams and customers.
• Strong communication and problem-solving skills.

• SHIFT: DAY SHIFT
• WORKING DAYS: MON-SAT
• LOCATION: HYDERABAD
• WORK MODEL: WORK FROM THE OFFICE

REQUIRED QUALIFICATIONS:

• A degree in Computer Science or equivalent - Graduation

BENEFITS FROM THE COMPANY: 

• High chance of Career Growth.
• Flexible working hours and the best infrastructure.
• Passionate Team Members surround you.

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

 Strong experience in front-end design and development minimum 3+ Year to implement responsive, robust/secure, user-friendly/functional, network -sensitive web applications.  Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.  Experience with modern frameworks such as Nodejs, AngularJS Express  Experience in building API and WebSockets for client-server communication with security considerations.  Experience with server-side.  Experience with web services API integration (Rest, JSON, XML).  Ability to understand requirements and map to technical implementation.  Strong knowledge of best practices and modern web design trends is necessary.  Excel at rapid prototyping and at writing good code.  Experience with modern version control.  (GIT or BitBucket).  Experience with testing/debugging in multiple platforms.  Experience with HTML CSS frameworks such as bootstrap.  Understanding of general user experience and UI design principles.  Agile methodologies.  Self-motivated, thinking up and executing own ideas. 

Desired Candidate Profile Below are the qualifications and skills that are expedcte of a full-stack developer:

 Bachelor’s degree in computer science, engineering, or a related technical field  Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, and AngularJS, with ability to render server-side and client-side content  A working knowledge of shopify app development with technologies, Node, Javascript, React, HTML, CSS3, AWS etc and MongoDB or relevant databases.  Familiarity with common programming design patterns and best practices  Experience with common web development tools and services, such as version control software, package managers, and CI/CD pipelines  Excellent written and verbal communication skills  Expert in JavaScript, DOM, CSS3 and HTML

Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years

·         Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.

·         Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.

·         Extensive experience in writing rest full API

·         Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery

·         1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus

·         Good to have experience in testing and debugging new programs using

We are looking for a driven, talented full-stack developer, obsessed with coding to join our development team. We have been called the hottest SaaS startup in the interior design space many times, so if you join us, you’ll have the rare opportunity to build a product like Canva from scratch! Not just that, you’ll get to learn various exciting technologies that power products like Figma. 

So if you’re smart, curious about new digital technologies, and moonstruck about the quality of your code: You have a love-hate relationship with code bugs – you hate to see them, but if they do pop up once in a while, you are amazingly efficient at throwing them out of your code, with love. - this job is yours!

Requirements:

• 3 years experience on MongoDB, Express, VueJs/ react.js and NodeJs(MEVN stack)
• Hands-on with JavaScript with detailed knowledge of browser peculiarities
• working experience on Node.js/Python/Java, on the server; Express JS; MongoDB and VueJs/react.js/NuxtJs on client side.

Oh and just like everyone else, we love bonuses too. Any work experience in the below would be a sweet add on:

• Experience with cloud technologies such as AWS

• Creating robust and secure RESTful web services in XML and JSON, JavaScript, jQuery

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)