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LNW TECHNOLOGY CO LTD logo
Customer Service Representative
Customer Service Representative
LNW TECHNOLOGY CO LTD's logo

Customer Service Representative

Joys Thong's profile picture
Posted by Joys Thong
2 - 5 yrs
₹1L - ₹7L / yr
cambodia
Skills
Communication Skills
Microsoft Office
Data Visualization
Problem solving
Active listening
Attention to detail

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.


● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.


● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.


● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.


● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.


● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.


● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.


● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.


● Attracting New Players: Initiate new strategies to attract new players to choose our website.


● Personalized Customer Engagement: Engage with customers through personalized conversations.


● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.


● Other tasks assigned by the Sales and Operation Head and Managers.


The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards



Work Experience Requirements


● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About LNW TECHNOLOGY CO LTD

Founded :
2022
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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