●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.
● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.
● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.
● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.
● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.
● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.
● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.
● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.
● Attracting New Players: Initiate new strategies to attract new players to choose our website.
● Personalized Customer Engagement: Engage with customers through personalized conversations.
● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.
● Other tasks assigned by the Sales and Operation Head and Managers.
The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards
Work Experience Requirements
● Experience in Sales Data Analysis;
● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;
● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;
● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;
● Strong analytical and problem-solving skills, and attention to detail;
● Excellent communication skills, both written and oral, and active listening skills;
● Motivated self-starter;
● Willing to learn;
● Must be willing to report onsite in Cambodia
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the role
We are looking for a Product Manager with experience of shipping features in a fast-paced environment. The candidate will own products under one of the verticals- Micro-savings, Micro-insurance or Micro-credit. The candidate will closely work with product managers, engineers, designers, marketers and business folks to identify product insights, create the product vision, drive development, launch high-quality product experiences and continuously iterate.
What We are Looking For
- Have a minimum 2 years of Product Management experience (not to be confused with total work ex). You should have shipped products/features in the past. This is non-negotiable.
- Demonstrated ability to lead teams and work cross-functionally in a highly collaborative but fast, changing and ambiguous environment.
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- Ability to think out of the box and on your feet.
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- Strong business acumen
- Intuitive but data-driven combining power of analytics and heuristics with innovative customer validation techniques
- Ability to marshall consensus and sell product vision both internally and externally.
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- 2-5 years of experience in product management.
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- Experience in managing fintech products is highly desirable.
- End-to-end product management experience with software/web technologies (e.g. on mobile).
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- You have business acumen to appreciate and understand levers for business growth and profitability
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Summary
Technical Program Manager is responsible for programs/projects involving cross-functional teams
focused on the delivery of products or system or features. They own and manage projects and
programs end-to-end, initiate, coordinate and communicate across groups effectively to provide ontime, within budget, high quality deliverables that meet customer/business expectations.
Sr.Technical Program Manager manages delivery using sound product & business acumen,
technology depth and strong project management skills. Sr.Technical Program manager act as
catalyst to faster business delivery by streamlining and simplifying processes, monitoring
engineering productivity and ensuring the engineering best practices are followed.
Job Location: Bangalore
Roles and Responsibilities
Drive multiple portfolios, working cross-functionally with product manager, designers,
software development team, business operations, marketing, legal and external partners
across organization to guarantee a smooth and efficient product delivery.
Defines and implements cross-team processes to improve efficiency and delivery (SDLC),
defines metrics to measure and monitor efficiency and effectiveness of the processes and
drives adoption across organization.
Monitors and tracks complex programs effectively by providing periodic updates to
technical, non-technical teams and Sr.Management
Has the right balance of technical, project management and business/product acumen and
manages delivery across SDLC serving as single point of contact.
Handle multiple competing and changing priorities in a fast-paced environment
Manages stakeholders from different cross functional teams by setting expectations and
providing frequent program/project updates.
Basic Qualification
management experience in product organization
Understands the technical designs of the multiple projects and programs he/she is
managing. Has deeper understanding of specific sub-systems and possess ability to drive
technical discussions if needed.
Experience in managing deliverables from multiple vendors
Strong familiarity with Agile methodologies; Has ability to think strategically and execute
methodically.
Excellent written and verbal communication skills. This includes excellent listening skills,
concise communications and targeting the message to specific audiences
Experienced working in a fast-paced environment where continuous innovation is desired.
Mentor technical program managers on industry best practices.
5+ years of experience in a software engineering role and at least 2 years of delivery
C#- You will be proficient in Agile methodologies of Software Development especially SCRUM.
- You will be able to successfully maintain discipline as informed by your seniors.
- You will regularly attend stand-ups and project discussions.
- You will be proficient in full stack dot net development especially web technologies.
- You will have an intermediate level skill set in web development using .net technology.
- You will have a fair understanding of the testing cycle to improve the quality of the software being developed.
- You will assist in writing software requirements documentation.
- You will assist your seniors in doing business analysis on live projects.
- You will assist in doing software testing as and when required.
- You will attend regular training sessions conducted by your seniors.
- You will strive towards writing better code which is more efficient and is also maintainable.
- You will be proficient in team communication via the official channels such as email, project tracking tools, slack etc.
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Full Stack Developer - Averlon