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LNW TECHNOLOGY CO LTD logo
Customer Service Representative
Customer Service Representative
LNW TECHNOLOGY CO LTD's logo

Customer Service Representative

Joys Thong's profile picture
Posted by Joys Thong
2 - 5 yrs
₹1L - ₹7L / yr
cambodia
Skills
Communication Skills
Microsoft Office
Data Visualization
Problem solving
Active listening
Attention to detail

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.


● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.


● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.


● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.


● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.


● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.


● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.


● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.


● Attracting New Players: Initiate new strategies to attract new players to choose our website.


● Personalized Customer Engagement: Engage with customers through personalized conversations.


● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.


● Other tasks assigned by the Sales and Operation Head and Managers.


The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards



Work Experience Requirements


● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About LNW TECHNOLOGY CO LTD

Founded :
2022
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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Our Benefits:  Competitive Salary, Full Health Benefits, Unlimited leaves, Internet and Phone Reimbursement, Remote work, Monthly Wellness Reimbursement, Home Office Setup Reimbursement, Cab reimbursements, and more.
 
Equal Employment Opportunity Statement: As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
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