Backend Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Proficient in Golang, Python, Java, C++, or Ruby (at least one)

Strong grasp of system design, data structures, and algorithms

Experience with RESTful APIs, relational and NoSQL databases

Proven ability to mentor developers and drive quality delivery

Track record of building high-performance, scalable systems

Excellent communication and problem-solving skills

Experience in consulting or contractor roles is a plus

Software Engineer 

About Brew:-

We believe that the future of banking will be built on top of Cryptocurrencies and DeFi Protocols. However, in its current form, DeFi is too expensive and complex for a common person to participate in. We want to change that with Brew. 

Underneath the hood, Brew is a Wallet that makes it super simple to make deposits and take out loans on DeFi and do peer-to-peer and merchant transactions without having to worry about gas fees or navigating multiple chains and tokens. 

The founders come from a strong background in technology and product. We’re backed by some of the best investors in the startup and crypto ecosystem. We’re based out of Bangalore, India but are open to the remote too. 

Role:-

We seek engineers who are passionate about building great products and have the conviction that Crypto is going to change the world for the better. 

You may be fit for this role if you 

• Love Programming and are able to write high-quality code.
• Have between 1-3 years of experience.
• Are curious and have a willingness to learn. 
• Maintain a high degree of ownership and accountability.
• Are proficient in OOPs, Data Structures, and Algorithms. 
• Familiarity with Solidity, Node.js, React Native and C++ is a plus. 
  
  

As part of being the founding team, you will play a crucial role in shaping and building the product. In recognition of that, there will be a meaningful equity component in the compensation.

We look forward to talking to you.

• Develop, maintain and support company
• Assist in technical specification and solution design documentation to address customer needs
• Ensure customer implementations are delivered to meet/exceed customer expectations
• Collaborate with cross-functional teams on project delivery, solution development, and deployment as needed

Requirements:

• 2+ years experience in a software development/consulting role, preferably in comprehensive eBusiness and Supply Chain Solutions
• 2+ years experience in Software Analysis, Design, and Development using J2EE technology stacks (Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL)
• 2+ years experience with the configuration and Installation of J2EE servers like Web logic, Web Sphere, and Oracle
• 2+ years experience with integration technology (knowledge of EAI and B2B tools)
• 2+ years working knowledge of UNIX system (Solaris and Linux)
• Exceptional verbal and written communications skills
• Excellent interpersonal & planning skills and cross-group coordination at all levels
• Bachelor Degree in Computer Science, or equivalent
• Willing to travel when needed.

Preferred (Optional) Skills:

• Supply-chain domain experience implementing and integrating Global Trade Management solutions
• Experience in the integration, deployment or support of an ERP, SCM, or similar systems from SA

About the Role

The Dremio India team owns the DataLake Engine along with Cloud Infrastructure and services that power it. With focus on next generation data analytics supporting modern table formats like Iceberg, Deltalake, and open source initiatives such as Apache Arrow, Project Nessie and hybrid-cloud infrastructure, this team provides various opportunities to learn, deliver, and grow in career. We are looking for technical leaders with passion and experience in architecting and delivering high-quality distributed systems at massive scale.

Responsibilities & ownership

• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance and resource optimization in a multithreaded and distributed environment
• Propose and promote strategic company-wide tech investments taking care of business goals, customer requirements, and industry standards
• Lead the team to solve complex, unknown and ambiguous problems, and customer issues cutting across team and module boundaries with technical expertise, and influence others
• Review and influence designs of other team members 
• Design and deliver architectures that run optimally on public clouds like GCP, AWS, and Azure
• Partner with other leaders to nurture innovation and engineering excellence in the team
• Drive priorities with others to facilitate timely accomplishments of business objectives
• Perform RCA of customer issues and drive investments to avoid similar issues in future
• Collaborate with Product Management, Support, and field teams to ensure that customers are successful with Dremio
• Proactively suggest learning opportunities about new technology and skills, and be a role model for constant learning and growth

Requirements

• B.S./M.S/Equivalent in Computer Science or a related technical field or equivalent experience
• Fluency in Java/C++ with 15+ years of experience developing production-level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous programming models and their use in developing distributed and scalable systems
• 8+ years experience in developing complex and scalable distributed systems and delivering, deploying, and managing microservices successfully
• Subject Matter Expert in one or more of query processing or optimization, distributed systems, concurrency, micro service based architectures, data replication, networking, storage systems
• Experience in taking company-wide initiatives, convincing stakeholders, and delivering them
• Expert in solving complex, unknown and ambiguous problems spanning across teams and taking initiative in planning and delivering them with high quality
• Ability to anticipate and propose plan/design changes based on changing requirements 
• Passion for quality, zero downtime upgrades, availability, resiliency, and uptime of the platform
• Passion for learning and delivering using latest technologies
• Hands-on experience of working projects on AWS, Azure, and GCP 
• Experience with containers and Kubernetes for orchestration and container management in private and public clouds (AWS, Azure,  and GCP) 
• Understanding of distributed file systems such as  S3, ADLS or HDFS
• Excellent communication skills and affinity for collaboration and teamwork