Joining Priority!
Job Title: Customer Service & Sales Executive – Healthcare
Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)
Department: Sales & Customer Service
Reports To: Operations Manager
ONLY LOCAL CANDIDATES APPLY!
About Miror
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in
Summary
We are seeking a motivated and customer-focused professional to join Miror Therapeutics Pvt. Ltd. The role involves making outbound calls to promote our healthcare products, providing exceptional customer service, processing orders, maintaining documentation, and supporting administrative duties as required. This position combines sales, service, and operational responsibilities to ensure a seamless customer experience.
Key Responsibilities
· Make outbound calls to prospective and existing customers to promote Miror’s healthcare products and services.
· Provide detailed product information, handle customer inquiries, and ensure high-quality service standards.
· Achieve sales targets through proactive engagement, upselling, and cross-selling.
· Process customer orders accurately, including order entry, confirmation, and follow-up until delivery.
· Maintain complete and accurate customer records, sales documentation, and transaction reports.
· Coordinate with internal teams for order fulfilment, delivery tracking, and issue resolution.
· Maintain product knowledge, including healthcare industry trends and company offerings.
· Support administrative activities and other operational tasks as assigned.
· Communicate with customers via phone calls, WhatsApp, email, and SMS.
· Run and manage WhatsApp and email marketing.
· Follow up with leads and assist customers with purchases and queries.
· Record and maintain accurate customer information and feedback.
Requirements
· Bachelor’s degree in any discipline; preference for candidates with healthcare-related qualifications or experience.
· 3–5 years of experience in customer service, upselling on inbound or outbound calling (healthcare industry experience highly preferred).
· Strong communication skills (verbal and written) and persuasive sales abilities.
· Proficient in MS Office and basic CRM/order management systems.
· Ability to multitask, prioritize, and manage time effectively.
· Customer-oriented approach with problem-solving skills.
Key Skills
· Outbound calling & upselling
· Customer service excellence
· Healthcare product knowledge
· Order processing & documentation
· Administrative support
· Communication & relationship management
Why Join Us?
· Work at the intersection of healthcare, community, and technology
· Directly impact the lives of women across India and beyond
· Flexible work environment and collaborative team
· Opportunity to grow with a purpose-driven startup
How to reach me?
Contact me / message me here on cutshort
Check us out on – www.miror.in or call me at Miror reception.
Best Regards,
Indrani Dutta
Senior HR Manager
www.miror.in
Shubham Vishwakarma
Full Stack Developer - Averlon
About Mirorin
About
Miror Therapeutics is a FemTech startup redefining women’s health—from perimenopause to full-spectrum care—with science-backed supplements tailored for 150M+ Indian women and over a billion globally. Creating a Menopausitive World
Candid answers by the company
Role & Responsibilities:
· Design engaging graphics for Miror’s social media, ensuring brand consistency.
· Create artwork, illustrations, and promotional content for social media (Photoshop,
· Illustrator required).
· Develop marketing materials and ensure brand consistency across collateral (Illustrator,
· Photoshop, InDesign required).
· Support community-building initiatives, product launches, services, apps, and other monetization efforts.
· Assist with UI/UX design by creating wireframes, storyboards, and prototypes (Figma proficiency is a plus).
· Edit and produce videos for social media (Adobe Premiere Pro).
Preferred Candidate Profile:
· Expertise in Photoshop and Illustrator/Corel Draw.
· Strong typography, color theory, and layout design skills.
· Experience in video production (Adobe Premiere Pro).
· Knowledge of UI/UX design is a plus.
· Excellent communication skills and attention to detail.
· Ability to work in a collaborative, fast-paced environment.
· Must be able to work from the office.
Qualifications
· Degree or certification in Graphic Design or related field
· 4-5 years or more of experience in graphic design
· Proficient in Adobe Creative Suite
· Strong communication, conceptual thinking, typography skills and design skills
· Portfolio of work
Why Join Us?
● Be part of a high-growth startup tackling a real need in women’s healthcare.
● Work with a passionate, purpose-driven team.
● Opportunity to grow into next generation focused company roles as we scale.
· Competitive salary and career progression.
Company social profiles
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Follow CutshortShubham Vishwakarma
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