Customer Service Associate for Voice & Sales process

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

·         CMMI Level 3 Appraised in 2024.

·         Best Place to Work 2022 & 2023 by Great Place to Work®.

·         Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

·         NASSCOM Emerge 50 Award in 2014.

·         Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

·         Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

·         Featured as Top Data Analytics Services Provider by GoodFirms.

Role overview

We are seeking a Technical Project Manager with a strong development background and deep understanding of Agile and Scrum methodologies. The ideal candidate must have previous experience as a software developer, proficiency in one or more programming languages, and hands-on exposure to software delivery processes. This is a leadership role that requires both technical insight and project management expertise..

What You Will Do:

·         Lead and manage cross-functional engineering teams to deliver high-quality software projects.

·         Serve as the bridge between technical teams and business stakeholders, translating business requirements into technical solutions.

·         Own the software development lifecycle (SDLC), ensuring Agile best practices, are followed.

·         Facilitate Agile ceremonies: sprint planning, daily stand-ups, retrospectives, backlog grooming, and demos.

·         Identify and mitigate risks, manage dependencies, and resolve conflicts proactively.

·         Oversee task breakdowns, sprint tracking, effort estimations, and timelines.

·         Collaborate with developers and architects to ensure alignment of technical design with business objectives.

·         Monitor engineering progress using JIRA or equivalent Agile tools.

·         Ensure integration of DevOps practices, testing strategies, and release management.

Employee Benefits

1. Culture:

a. Open Door Policy: Encourages open communication and accessibility to management.

b. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

c. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

d. Employee Referral Bonus: Rewards employees for referring qualified candidates.

e. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback

2. Inclusivity and Diversity:

a. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

b. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

a. GMC and Term Insurance: Offers medical coverage and financial protection.

b. Health Insurance: Provides coverage for medical expenses.

c. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

a. Company-sponsored family events: Creates opportunities for employees and their families to bond.

b. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

c. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

a. Company-sponsored outings: Organizes recreational activities for employees.

b. Gratuity: Provides a monetary benefit as a token of appreciation.

c. Provident Fund: Helps employees save for retirement.

d. Generous PTO: Offers more than the industry standard for paid time off.

e. Paid sick days: Allows employees to take paid time off when they are unwell.

Thanks,

Job Requirements:

•        experience with API development, Rest API and Web socket

Proven experience in software and application development, preferably as a .NET Developer

• Experience in working with SQL Server, .net core, ASP.NET framework and architectural patterns such as MVC
• Good understanding in Web API/Rest API
• Good at HTML, CSS3, jQuery and Java Script/Typescript
• Ability to take quick decisions while working in a fast-paced environment
• Strong understanding of Agile methodologies.

Responsibilities and Duties:

• Develop software solutions by studying information needs; conferring with users, studying systems flow, data usage and work processes, investigating problem areas, following the software development lifecycle
• Ensure high-level performance and responsiveness of all the .NET applications.
• Solid understanding of the data structure & algorithms.
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Provide information by collecting, analyzing and summarizing development and service issues
• Understand business needs and know how to create the tools to manage them
• Production quality code is must to have better performance of the application.
• Should think out of the box and research on to adapt optimized technical solutions.

website: www.glansolutions.com

🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀

Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!

Why Codebuddy?

💡 Innovative Projects: Work on challenging projects that redefine industry standards.

🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.

🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.

Your Mission:

🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.

🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.

🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.

Your Skills:

🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.

🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.

🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.

What We Offer:

🌈 Fair Remuneration: We respect your effort and offer competitive compensation.

📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.

🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.

🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!

Bonus Points if You Have:

🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.

🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.

Join Codebuddy for:

🏢 Stimulating Environment: Boost productivity in a comfortable workspace.

🌐 Global Collaboration: Work on challenging projects with clients from around the world.

💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.

🤝 Equality: Value every opinion with no strong hierarchy in our teams.

🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.

📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.

If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟

Salesforce Developer

Job Summary:

Salesforce Developer will work with business and technology partners to maintain and enhance their Customer Relationship Management system (Salesforce.com). You must be a leader and a self-starter with the ability to propose innovative solutions based on a solid understanding of business strategy, regulatory changes, industry direction, and above all, Salesforce platform expertise key to creating an efficient, comprehensive and visually optimized product.

Experience: 3+ years

Responsibilities and Duties:

• Design and implement the key technical components of the solution and help the team to develop and deliver the project deliverables.
• Identify and confirm technical design risks, and develop mitigating approaches, judge the trade-offs with technology and feasibility and makes choices that fit the constraints of the project.
• Help reduce the overall project technical risk by uncovering design issues early in the project life-cycle, share implementation best practices, and recommending solution alternatives.
• Partners with the Technical Lead to conduct design/code reviews during major project milestones.

Required Skills :

• 3+ years overall experience, with a minimum year of experience in Salesforce with proven capability in designing software on the Force.com platform, with hands-on participation.
• Strong technical foundation including knowledge of different programming paradigms OOP/ Functional Programming/ Procedural Programming.
• Hands-on experience in LWC
• Advanced knowledge of Apex, VisualForce, Lightning, Chatter API, Connect API, Tooling API, Metadata API, Rest API, SOAP API, Bulk API, etc.
•  Extending functionality via Workflows, Apex code, Triggers, Apex Email Services, SOQL, Apex Web Service Callouts, Scheduled, Batch, Asynchronous, SOQL/SOSL
• Must already be working as a Salesforce Developer or a Senior Salesforce Developer
• Good knowledge of Lightning Web Components or Aura Components is a must.
• Strong experience in Agile methodology and ability to deliver in a global team environment with members working remotely in various time zones
• Communication Skills must be excellent across roles

Good to Have:

- PD1 Certification

- Good Knowledge of JavaScript frameworks like React, Angular, Backbone, etc.

About the company:

CogniTensor is an analytical software company that brings data to the heart of decision-making. CogniTensor leverages its product, DeepOptics - an integrated platform  to implement 3A (Automation, Analytics and AI) at scale. 

Cognitensor has customers ranging in Finance, Energy, Commodity, Retail & Manufacturing. More details can be found on our website: https://www.cognitensor.com/">https://www.cognitensor.com/

Our strategic investors include Shell and CIIE.CO (IIM-A/Accenture).

Qualification & Experience:

• BE/B.Tech Degree in Computer Programming, Computer Science, or a related field.

• +2 years experience as a Software Developer.

• Hands on experience in developing finance applications is must

Roles & Responsibilities:

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. 

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Along with familiar with Agile methodologies and testing skills

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Write technical documentation
• Excellent communication and teamwork skills

Technical Skills:

Must Have

• React JS
• Git / Bitbucket, 
• Express JS, Python, HTML, CSS, Node JS
• CI/CD like CircleCI
• Postgres or any DB knowledge
• Familiarity with AWS  or Azure or both 

Good to Have

• Docker
• Redux
• Android development
• React Native
• Electron
• GraphQL
• Jira

What’s in for you:

• An opportunity to lead a business segment
• Extensive liaising with customers and partners
• A rewarding career progression

Preferred Location:

Delhi NCR

• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.
• Minimum 2 years of experience in Core PHP , and hands on experience in any MVC Framework. 
• Should have hands on experience or knowledge in PHP Frameworks like Codeigniter/ Laravel/ CakePHP/ Yii . 
• Should have knowledge about OOPS Concept. 
• Good knowledge in HTML, AJAX, JQuery & MYSQL.

Designation: Software Engineer

Experience: 1+ Years

Qualification: BE/B.Tech/BCA/MCA

Job Location: Noida Sector 2 (currently work from home)

Job Description:

• 1+ years of experience in Salesforce development.
• Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visual Force pages, Apex, reports, workflows and

assignment rules)

• Design and develop solutions primarily on the Salesforce platform using Apex programming language and Visual Force
• Develop software solutions using MS tools, Salesforce.com API framework, and 3rd party APIs
• Perform unit testing and defect fixes
• Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.
• Provide consulting support on processes and systems issues.
• Author and update all technical documents relative to design, delivery, operation readiness and/or custom application development team site.
• Assist Business Analysts in troubleshooting technical issues with standard or custom programs and reports.
• Foster and maintain good relationships with customers and internal IT team members to meet expected customer service levels.
• Track all outstanding work through either the production ticket system or the Project Server.

Desired Skills

• Proven experience implementing solution using APEX, Visualforce, Lightning
• Strong working knowledge of Salesforce Query Language (SQL/SOQL)
• Solid understanding of web technologies, such as JavaScript, JQuery/AngularJS/Bootstrap, AJAX, HTML, DHTML, CSS
• Proficient in WebService Integration
• Experience with Heroku or Lightning Development (SFDC) preferred
• Experience with at least one object-oriented programming language, such as Java, C#, C++

Key Skills

SFDC, Salesforce Apex, Triggers, Work flow, Process builder, validation rules,

Lightning, Visualforce

QUALIFICATIONS

Preferred- BTech/ BE/ MCA/ BCA/ MSc IT/ BSc IT

Interested candidate may revert with the following details:

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Reason for relocation: