Customer Service Associate for Voice & Sales process

ROLES AND RESPONSIBILITIES:

Video-led Content Strategy:

• Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
• Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)

Production:

• Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
• Creating the monthly production pipeline, review and edit every piece of video content that is produced
• Explore AI-based and production automation tools to help create communication stimuli at scale
• Manage our agency and partner ecosystem to support high-scale video production
• Manage the monthly production flow and maintain data sheets to enable ease of tracking
• Increase CTR, Views and other critical metrics for all video production

Project Management:

• Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
• Plan and manage video production schedules, ensuring timely delivery of projects within budget
• Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
• Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
• Coordinate with the content team to integrate video content on the platforms
• Maintain an archive of video assets and ensure proper documentation and tagging

Capabilities:

• Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
• Work with technology teams to explore Gen AI tools to deliver output at scale and speed
• Identifying opportunities for new formats and keeping up with trends in the video content space

Customer obsession and governance:

• Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
• Zero tolerance for content and communication errors
• Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
• Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
• Create checks and balances in the system so that all customer-facing content is first time right, every time

Performance tracking:

• Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
• Gauge efficacy of video content produced, and drive changes wherever needed
• Provide regular reports on video performance, identifying trends, insights, and areas for improvement

IDEAL CANDIDATE:

Qualifications:

• Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
• Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.

Work Experience:

• 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage

Skills:

• Excellent command over the English language
• Hands-on experience of copywriting, editing, and creating communication
• Ability to handle complex briefs and ideate out of the box
• Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
• Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
• Detailed orientation & very structured thinking, think of customers' entire journey and experience
• Strong communication and collaboration skills to effectively work with diverse teams
• Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
• software (e.g., Adobe After Effects, Photoshop)

PERKS, BENEFITS, WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

We are India’s fastest-growing digital trust platform offering services such as background verifications, reference checks, employee/staff onboarding, etc. We have completed more than 500+ million checks across 3000+ happy clients and since its inception, the company has shown continuous uptrend growth in an ever-changing business environment. As an organization, we are self-sustainable with positive cash flows.

At OnGrid, we are focused on redefining and reimagining Trust. We are leveraging APIs to build a digital trust platform all while being accountable that provides verified credentials instantly coming from the source directly. Having built the basic pillars of trust, we now want our imaginations to be let loose and think of avenues not explored and ways never implemented before. In this pursuit, we are looking for a motivated Staff Engineer (Backend) with experience in building high-performing, scalable, enterprise-grade applications, joining us, driving this vision, and taking it to a larger scale. If you are a visionary, always on the lookout for finding the right solutions, and a technology geek, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for.

Roles & Responsibilities -

● Develop new user-facing features.

● Work alongside product to understand our requirements, and design, develop and iterate, think through the complex architecture.

● Writing clean, reusable, high-quality, high-performance, maintainable code.

● Encourage innovation and efficiency improvements to ensure processes are productive

● Ensure the training and mentoring of the team members

● Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed.

● Research and apply new technologies, techniques, and best practices.

Requirements -

• Bachelors/Masters in Computer Science or a related field

• 5 - 10 years of prior relevant experience

• Experience with web technologies and microservices architecture

• Java, Spring framework

• MySQL, Mongo, Solr, Redis,

• Kubernetes, Docker

• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.

• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story • Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

• Exceptional design and architectural skills

• Experience of cloud providers/platforms like GCP and AWS

Job Title: Business Development Associate / Sr.BDA🌟

Domain: EdTech Sales 💻

Location: Gurugram

Salary: ₹7LPA - ₹8.4LPA💰 : BDA

🌟 Role Overview:

We are looking for a dynamic Business Development Associate (BDA) to join our fast-growing team! 🚀 As a BDA, you will play a key role in driving our sales efforts by connecting with prospective students, understanding their career goals, and guiding them on how we can help them achieve success in the tech industry. 💡 You’ll be responsible for qualifying leads, nurturing relationships, and closing deals to meet and exceed sales targets. Your role will directly contribute to our mission of shaping the future of tech professionals in India! 🌍

🔑 Key Responsibilities:

• Client Engagement: Start conversations with potential students, understand their career aspirations, and offer personalized advice on how our programs can help them succeed in the tech industry. 🗣️
• Lead Qualification: Evaluate prospects' goals and align them with our offerings to ensure a strong fit. 🔍
• Follow-up & Nurturing: Regularly follow up with potential clients, maintain engagement, and highlight the unique value we can offer in their career journey. 💬
• Sales Achievement: Strive to meet and exceed individual and team sales targets through a proactive and results-driven approach. 🏅
• Product Knowledge: Stay updated on our program offerings and continuously improve your knowledge to provide expert guidance to prospective students. 📚

📋 Requirements:

• Experience: Fresher with an interest in sales or business development. 🎯
• Education: Bachelor’s degree in any stream. Preferred: B.Tech, MCA, BCA, MBA, M.Tech. 🎓

   Skills:

• Strong verbal and written communication skills in English. 📝
• Excellent customer engagement skills, focused on relationship-building. 🤝
• Passion for sales and achieving targets. 💪
• Ability to explain complex ideas in a simple, engaging manner. 💡
• Technical Knowledge: Basic understanding of LeadSquared (LSQ) CRM or other CRM tools is a plus. 📊

🌟 Preferred Skills:

• Prior experience in K12+ EdTech Sales or the education domain. 🏫
• Familiarity with tech products and services. 💻
• Experience handling sales with a ticket size of ₹50,000 or higher. 💸

🎁 Perks & Benefits:

• Competitive Salary: Best in the industry with performance-based incentives. 💰
• Health Insurance: Comprehensive coverage for employees. 🏥
• Cell Phone & Internet Reimbursement: Stay connected while working. 📱💻
• Life Insurance & Paid Sick Leave: For peace of mind and well-being. ❤️
• Provident Fund: Secure your future with savings for retirement. 📈
• Commission Pay: Earn additional commissions based on sales performance. 🎉

Bonus Structure:

Performance Bonus based on monthly targets. 📅

Quarterly & Yearly Bonuses for exceeding sales goals. 🎯

🕒 Work Schedule:

Working Days: Wednesday to Sunday (Fixed Monday & Tuesday off) 📅

Shift Timings: 12 PM - 9 PM ⏰

Work Type: Full-time, On-site 🏢

• Good hands-on experience in manual testing areas; systems, Integration, and end to end.
• Experience in test phases varying from requirement review, and test case creation through to specific execution, regression, user acceptance
• Experience in basic test reporting & strong defect management
• Experience in the use of a range of testing tools, e.g. Mantis, Jira, TestLink, etc.
• Hands-on experience in Automation Testing tool Selenium WebDriver
• Experience or Involved in using Automation Framework (Keyword, data-driven or hybrid, Cucumber)
• Strong in coding/scripting languages e.g. Java, VBScripts, or C#
• Strong Testing process concepts and overall testing lifecycle
• Able to assess/analyze Requirements and do automation feasibility study
• Preparing Test Environment to execute the test cases
• Analysing/Review the automated test scripts prepared by team members
• Executing automated test Cases in batch mode and reporting results to team/stakeholders

Great opportunity to work in Roots Innovations Pvt.ltd., We simplify the RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.

Educational Qualification: BE/B.Tech/BCA/BCS/MSC/MCA/MCS/M.Tech(Certification course will be Advantage)

Experience - 5 to 11 year

Job Description :

Roots Innovation Labs is looking for a Test Engineer/ Software Delivery Lead with expertise in Selenium WebDriver for Creating Basic Test Cases. Managing and Tracking the projects for any given engagement

Roles and responsibilities :

1)Identifying customer needs and overseeing service delivery within the business context

2) Reviewing software requirements and preparing test scenarios.
3) Test case execution for functional, performance and load testing

Lead, guide, and monitor the analysis, design, implementation, and execution of the test cases, test procedures, and test suites..
4)Interacting with clients to understand product requirements.
5)Participating in design reviews and providing input on requirements, product design, and potential problems.
6)Planning, Executing, Managing, and Tracking the projects for any given engagement.
7)Building up and leading the Teams to the success of the project.
8)Leading and ensuring the project team's processes and tasks are carried out efficiently.

Required Education/Experience/Skills:

• A Bachelor's degree in Computer Science or related field.

• Up-to-date knowledge of software test design and testing methodologies.

• Working knowledge of test techniques and compatibility with various software programs.

• Working knowledge of programming.

• Excellent communication and critical thinking skills.

• Good organizational skills and detail-oriented mindset

Job Title: Angular Typescript expert

Job responsibilities:
Minimum 1.5 Year of Exp. In Angular 2+ Version

Must have knowledge of Angular Universal with SSR
Must have knowledge of Angular Material
Must have Knowledge of Versioning system like Git / Git-lab / Bit Bucket
Good knowledge in test cases Jasmine + karma
Should have hands-on Experience in RXJS
Should have knowledge of Jira / Trello / Slack
Skillset:
Delivering a complete front end application
Ensuring high performance on mobile and desktop
Writing tested, idiomatic, and documented JavaScript, HTML and CSS
Coordinating the workflow between the graphic designer, the HTML coder, and yourself
Cooperating with the back-end developer in the process of building the RESTful API
Communicating with external web services
Collaborate with back-end developers and web designers to improve usability
Write functional requirement documents and guides
Stay up-to-date on emerging technologies.

Experience – 1 - 3 year of experience
Job timing- 9.30 am to 7 pm.
Working days- Monday to Friday
Working location –
ViitorCloud technologies, 303-Avdhesh House, Opp. Gurudwara, Bodakdev, Ahmedabad.

Who we are

ixigo is an AI-based travel app that helps millions of users plan and book their trips every day. Launched in 2007, ixigo is proud to have built numerous industry-first AI-innovations over the last decade. With pre-emptive help from ixigo at every touch-point of their journey, 150 million Indians are now making smarter travel decisions every year. ixigo uses Artificial Intelligence for deal discovery, personalized recommendations, dynamic marketing, airfare predictions, train delay information, PNR confirmation status, infrastructure cost optimization, business intelligence and providing fully-automated customer service over chat and voice. This makes ixigo a lean, tech-intensive and capital-efficient travel business, serving millions of travelers with a team size of under 200. Founded in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo’s investors include Sequoia Capital India, Fosun RZ Capital, SAIF Partners, MakeMyTrip & Micromax.

The iOS Team

Our iOS team is always keen to stay ahead of the curve by always adopting the latest tech in the valley. We were first to market with adopting iPhone X layout, implementing ARKit in 2017, and Siri Shortcuts in 2018. We have been featured across app store over a dozen times in the past 2 years in Today, Apps, and Travel section.

Compensation: Commensurate to skills & experience; comparable to the best in the industry.

Culture: ixigems enjoy a fun and rewarding work atmosphere. We do not believe in hierarchies, and we encourage communication and constructive collaboration. We believe in the personal growth of individuals, creative approaches to solve real-world problems, and questioning the status quo!