Customer Service Associate for Voice & Sales process

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call

Preferred

• Preferred (Company): B2B SaaS Product Company

Greetings!!

This is Nayana representing Wissen Technology (www.wissen.com)

Job Opportunity with Wissen Technology for Java Technical Lead at Bangalore

Location

Here is the Job Description for your review:

Location: Bangalore

Experience: 9+ years

Skill – Java Technical Lead

Full-time with Wissen Technology

Hybrid model

Position Overview:

 We are seeking an experienced Java Lead to join our software development team. As a Java Architect, you will be responsible for designing and leading the development of complex Java-based applications, ensuring scalability, performance, and maintainability. You will collaborate with cross-functional teams, including developers, product managers, and stakeholders, to create robust software solutions that meet our business needs.

Key Responsibilities:

Technical Expertise: A Java lead should have a strong background in Java programming and be well-versed in various Java technologies and frameworks. They should be able to provide guidance, solve complex technical problems, and help team members with code reviews and best practices.

Team Management: Java leads are responsible for managing their development team. This includes tasks like task assignment, project planning, tracking progress, and ensuring that the team adheres to coding standards and follows best practices.

Architecture and Design: They often participate in the architectural and design phases of software development, making high-level decisions about the project's structure, technology stack, and design patterns.

Code Reviews: Regularly reviewing the code written by team members to ensure it meets quality standards, is maintainable, and follows the project's design and coding guidelines.

Mentoring and Training: Providing guidance and mentorship to junior developers, helping them grow their skills, and organizing training sessions to keep the team up-to-date with Java advancements.

Problem Solving: Being able to troubleshoot technical issues and challenges that may arise during the development process.

Communication: Good communication skills are essential for a Java lead. They need to coordinate with other team leads, project managers, and stakeholders to ensure smooth project execution and to report progress.

Project Management: While not always the primary project manager, Java leads often have a role in project planning and tracking to ensure that projects are delivered on time and within scope.

Required Skills:

• Experience in Core Java 5.0 and above, CXF, and Spring.

• Experience in spring boot, and microservices.

• Extensive experience in developing enterprise-scale n-tier applications for the financial domain.

• Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS, preferably Sybase database.

• Good knowledge of multi-threading and high-volume server-side development.

• Experience in sales and trading platforms in investment banking/capital markets.

• Basic working knowledge of Unix/Linux

• Excellent problem-solving and coding skills in Java

• Strong interpersonal, communication, and analytical skills.

• Should have the ability to express their design ideas and thoughts.

Desired Skills:

• Prior experience in the Banking & Finance domain is preferred

• Experience in AWS/Azure or any other cloud platform

About Wissen Technology:

Wissen Technology is a global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and StartUps. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission-critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1300+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Career Progression:

At Wissen Technology, your career growth is important for us. Therefore, we put in several efforts towards each employee’s career progression – to enable and empower them to grow within the company as well as to instil a sense of responsibility, loyalty, and trust.

There have been instances where a software engineer has grown from being an individual contributor to a technical lead and now on the path to becoming a director responsible for growing revenues and profitability. We deeply value Ownership: taking responsibility, making it happen, not letting the ball drop, and being accountable.

Website : www.wissen.com

Why Wissen? : https://www.youtube.com/watch?v=K87DADzVT7g

Wissen Thought leadership: https://www.wissen.com/articles/

Latest in Wissen in CIO Insider :

https://www.cioinsiderindia.com/vendor/wissen-technology-setting-new-benchmarks-in-technology-consulting-cid-1064.html

Employee Speak:

https://www.ambitionbox.com/overview/wissen-technology-overview

LinkedIn: https://www.linkedin.com/company/wissen-technology

About Wissen Interview Process:

https://www.wissen.com/blog/we-work-on-highly-complex-technology-projects-here-is-how-it-changes-whom-we-hire/

More on Wissen:

https://www.wissen.com/blog/wissen-is-a-great-place-to-work-says-the-great-place-to-work-institute-india/

https://www.wissen.com/blog/here-is-what-ownership-and-commitment-mean-to-wissenites/

Regards, 

Nayana KM 

Principal Consultant - Talent Acquisition  

Wissen 

W www.wissen.com 

About Toddle

At Toddle, we help teachers do better what they do best - teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centered experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalized learning experiences.

At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world-class professional learning opportunities and resources for educators and school leaders, all for free.

We love solving for

• Creating delightful experiences that help teaching teams collaborate better & be more effective
• Building tools that help teachers personalize learning for their students
• Helping teachers around the world connect with each other meaningfully

We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.

Here’s what you’ll be doing

"Good design is as little design as Possible" - Dieter Rams

Design is one of Toddle's core competencies and as a designer on the team, you'll lead the way. Our designers are makers and storytellers. They envision how people experience our products and bring that vision to life in a way that feels inspired, refined and even magical.

Your key responsibilities will include:

• Has an interest in designing for education and knows the difference between "good" and "great" and is able to work through team dynamics and timelines to deliver excellent design
• Is obsessed with breaking new creative ground through crafting the best ideas in design
• Is optimistic and open to new ideas and ways of working
• Has a diverse portfolio that shows good aesthetic judgment and attention to detail

Is this someone that looks like you?

• 1- 3 years of experience in designing for brands, digital products and services
• Formal design training with an incredible eye for detail and obsessive appreciation for
• typography, design and layout
• Strong design sensibilities (visual, motion and interaction)
• Adept at using the Adobe Creative Suite, Figma, Sketch or similar design tools
• Excellent organizational, collaboration, and communication skills
• We deeply value building the right culture at Toddle, and these are a few things that
• we look for in each hire – coach-ability, curiosity, ownership and hustle
• High sense of accountability & ownership
• Strong team player and someone who derives great joy from efficient teamwork
• Humility, diligence and a willingness to learn new things – A Lifelong Learner

Within the first 3 months, you will

• Understand Toddle's vision and brand strategy.
• Get a good end-to-end understanding of our creative development process, design
• language and design system
• Translate business and technical requirements into designs that are visually enticing
• and emotionally engaging
• Produce creative assets including templates, layouts, etc., for marketing activities across
• multiple channels. These include web, social media, events, and other activations
• Participate in design reviews and give feedback on the work of other team members

Within 6 months, you will

• Design for website, product, emails, social media graphics and various print media.
• Simplify a complicated idea, compliment the words or message being delivered to the
• user through design
• Brainstorm with the marketing and design team to come up with the graphic concepts.
• Generate ideas and concepts that are clear, communicative and engaging.
• Create original pieces of visual images for posters, brochures, blog covers, resources,
• etc. (Check out https://learn.toddleapp.com/resources)

Within 12 months, you will

• Own projects from kickoff through completion, working closely with design, marketing and business stakeholders
• Develop your own toolbox of varied styles that work for the brand seamlessly
• Manage timelines & ensure adherence to systems & processes
• Create and sustain a culture of creative excellence for the team and company

Excited about the role?

Here are a few more benefits:

1. Flexibility at work

• Work from anywhere – home, co-working space, cafe or even the hills
• Block “no-meeting hours” to enable uninterrupted focused work

2. Exposure to diverse learning opportunities

• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

3. Industry best leave policy

We trust you fully on your commitment to our mission and your judgment on planning your time and taking leaves:

• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, weddings, etc.
• And if in any circumstance you feel burnt out – there is a little something for this too!

• Strong Java programming skills
• Minimum of 5 years practical software development experience
• Robust object-oriented design pattern knowledge and implementation experience using Java;
• Python a plus
• Advanced knowledge and experience developing and working with relational databases such as
• Sybase and MySQL
• Experience with multi-tier application architecture and high performance distributed and in-
• memory caching solutions
• Strong understanding of data modeling techniques
• Strong foundation in SDLC best practices including test driven development, unit testing
• discipline, agile development, and CI/CD strategies

Scrum Master(BA)

· Working with customers and product manager to prioritize and validate requirements.

· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.

· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.

· Prepare extensive cost - benefit analysis to support system and process changes

· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

· Should be Responsible for two Agile Scrum teams

· Should be able to guide three development teams through transition from waterfall to Agile development.

· Coach the team members on Agile processes and facilitate  planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

· Remove impediments and protect team members from interruptions and distractions to maximize productivity.

· Work closely with Product Owners, coordinating product backlog grooming and story.

· Generate test plans work instructions and procedures from client requirements and industry standards.

· Interface with stake holders and facilitate communication between client and the IT department.

· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.

· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.

· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.

· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.

Key  Responsibilities :

• Development of proprietary processes and procedures designed to process various data streams around critical databases in the org
• Manage technical resources around data technologies, including relational databases, NO SQL DBs, business intelligence databases, scripting languages, big data tools and technologies, visualization tools.
• Creation of a project plan including timelines and critical milestones to success in support of the project
• Identification of the vital skill sets/staff required to complete the project
• Identification of crucial sources of the data needed to achieve the objective.

Skill Requirement :

• Experience with data pipeline processes and tools
• Well versed in the Data domains (Data Warehousing, Data Governance, MDM, Data Quality, Data Catalog, Analytics, BI, Operational Data Store, Metadata, Unstructured Data, ETL, ESB)
• Experience with an existing ETL tool e.g Informatica and Ab initio etc
• Deep understanding of big data systems like Hadoop, Spark, YARN, Hive, Ranger, Ambari
• Deep knowledge of Qlik ecosystems like  Qlikview, Qliksense, and Nprinting
• Python, or a similar programming language
• Exposure to data science and machine learning
• Comfort working in a fast-paced environment

Soft attributes :

• Independence: Must have the ability to work on his/her own without constant direction or supervision. He/she must be self-motivated and possess a strong work ethic to strive to put forth extra effort continually
• Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of the organization. You must be a strategic thinker/solution seller and should be able to think of integrated solutions (with field force apps, customer apps, CCT solutions etc.). Hence, it would be best to approach each unique situation/challenge in different ways using the same tools.
• Resilience: Must remain effective in high-pressure situations, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team goals.

• Developing import functionality from Excel to ERP on premise
• Preparing test scripts for testing the configured scenarios
• Testing may also include Unit testing, Performance Testing, User Acceptance Testing, Regression Testing
• Testing the end to product scenarios in line with product standards and resolving conflicts with the help of technical team

Desired Candidate Profile

• At least five years' experience in ERP implementation, configuration, system design or related business experience
• Good command on SSRS reporting and Technical
• Excellent online presentation skills using Teams. Able to implement both Discrete and Process Manufacturing
• Deep knowledge in AP, AR, GL, Inventory, Warehouse management and FA
• Knowledge in Microsoft Dynamics AX 2012 ,R3
• Certification and/or experience in Microsoft Dynamics 365 for Finance and Operations, AX 2012 R2, R3 or AX 7/D365FO are a plus
• Proficiency with Excel, PowerPoint, Outlook and Word    

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

• * Mandatory Skills - Mainframe, Cobol, JCL ,DB2
• * Should have working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose
• * Language Skills - JLTP N3 would be fine if the

Requirements:

• · Graduate with 6+ years of experience in Mainframe based applications development, maintenance & run mode operations.
• · Ability to collaborate with a diversity of customer's teams to address important issues and to resolve them.
• · Experienced in collaborating with internal and external stakeholders, adaption and learning of the business processes.
• · Should have experience working with Mainframe, Cobol, JCL ,DB2.
• · Working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose, troubleshoot and fix complex issues.

Only Japan based candidates with relevant experience can apply.