
Customer Service Associate for Voice & Sales process
at Altruist Technologies private limited
Customer Care Executive (Voice & Sales Process)
We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.
Qualifications:
- Minimum educational qualification: 12th pass.
- Age between 18 to 30 years.
- Strong verbal and written communication skills in English and one regional language.
- Ability to empathize with customers and resolve their queries efficiently.
- Prior experience in customer service or sales will be advantageous.
Responsibilities:
- Manage and resolve customer complaints.
- Achieve sales targets and goals set by the company.
- Maintain customer satisfaction through excellent service.
Salary and Benefits:
- Salary range: INR 15,000 to 18,000 per month.
- Incentives based on performance.
- Comprehensive training and growth opportunities.

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Advise clients on clothing styles, fits, and trends to enhance personal image or brand identity. Assist with wardrobe planning, styling, and fashion recommendations based on client needs and current market trends.
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Position: Backend Developer - MERN - GraphQL
Location: Surat, Gujarat
Company: Glazer Labs
Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.
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- Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
- Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
- Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
- Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
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- Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.
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Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.
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Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.
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Security Practices: Strong understanding of web security principles and best practices.
Testing Frameworks: Proficiency with testing frameworks and tools for backend development.
Soft Skills:
Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.
Team Player: Ability to work effectively in a collaborative team environment.
Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.
*Digital PR Executive*
This role demands a unique blend of SEO link building and digital PR expertise and will be responsible for building high quality, niche and relevant links that really power the SEO performance for in-house projects.
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Has at least 2-3 years of experience in a related PR role, either in-house or at an agency
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Location - Sultanpur Delhi
Key skills - Php , Laravel , Mysql, Golang
Salary - No bar for deserving candidate
Roles & Responsibilities:
- Build a high-quality web application from scratch.
- Responsive and adaptive web page implementation.
- Identify and communicate best practices for back-end engineering.
- Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
- Implement automated testing platforms and unit tests.
- Prepare and maintain all applications utilizing standard development tools.
- Keep abreast of new trends and best practices in web development.
- Learn new Software/frameworks/ languages/ technology with ease.
- Must be able to apply innovative thinking at work.
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- Good working knowledge of PHP-based MVC framework Laravel.
- Good knowledge of PHP, HTML, CSS & JavaScript and understanding of Database concepts & working knowledge of MySQL.
- A clear understanding of RESTful API development standards.
- Excellent problem-solving skills.
- Software testing (PHPUnit, PHPSpec)
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Experience; Fresher to 3 Years
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For Experienced: PHP, Laravel, C.I any Framework required
Salary: Best in Industry
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Working Days ; 5
Working Hours: 9 am to 6 Pm Flexible
Job Location ; Mohali Phase 8A, 8B
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Cybernetyx (www.cybernetyx.com) is a Germany-based multinational technology group focused on human-machine interface solutions. Cybernetyx is the World's No. 1 OEM/ODM technology developer and market leader in Interactive Projection industry via its industry-leading EyeRISTM interactive vision systems. Cybernetyx has offices across the globe with Manufacturing facilities in South Korea and China. Cybernetyx celebrates the opening of our brand new R&D facility at Bangalore in 2018, being our third facility in India, post the launches of both successful operations in NOIDA in 2013.
EyeRISTM technology powers millions of interactive projection and display solutions including the products of NEC Display, ViewSonic Corporation, SONY, Delta, TATA Interactive and IL&FS.
World's top display manufacturing companies today are licensing and integrating the ground-breaking EyeRISTM computer vision interactive technology into their products - and transforming how humans have interacted with their computers and displays like never before. We are building the future of all human-machine interaction - much beyond the limitations of the keyboard, mouse or the tiny touchscreens on our cellphones.
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At Cybernetyx, our software engineers develop the next-generation technologies that change how millions of users interact with computers and use technology effectively to teach, brainstorm, share ideas with another. We need a programmer who works on full-stack- MEAN, has sound knowledge of working with NodeJS for both backend and frontend development, to develop web application for one of our industry leading Ed-Tech Brand.
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- You thrive on the cutting edge of technology and get excited to learn more, push boundaries and innovate every day. The tech start-up industry is where you think all the action is and where you want to be.
- You want to invest your time and work on things that make a real positive impact on the world (Read http://www.tristanharris.com/tag/time-well-spent/).
- You are passionate about craftsmanship and care about great design in your code and technical architecture as well
- You enjoy taking ownership and collaborate with teams from idea generation to execution and are data driven with user feedback to continually drive engagement and experience.
- You are comfortable in a high-paced, cross functional product centric environment and can respond to urgent requests. You enjoy moving quickly and prototyping new features (Agile/Growth Mindset)
- Ability to understand business requirements and translate them into technical requirements
- Are passionate about learning new technologies and ideally write some code outside of work from time to time (if you don- t have time because of family obligations etc, we totally get it).
- Contributions to open source projects or demonstrable participation in software communities is a huge plus.
- Have problem solving abilities and can work with teams.
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- Command on Full STACK web application development preferably MERN.
- Algorithm design and implementation
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- B.E. or M.E. Computer Science or related field.

Ensure and manage delivery of customer commitments - Service Levels & quality of Service Delivery
Customer Relationship Management – drive follow up, urgency, and client first culture working alongside engagement teams; focus on creating success in new opportunities and sustaining success in ongoing ones; handle escalations in an appropriate way with focus on client retention
Resource Management – Resourcing, forecasting, utilization, efficiency & attrition management
People management – focus on retention, upskilling, competency development
Financial – Provide inputs on costs needed to appropriately estimate pricing, manage overall finance for the verticals
Experience-
18+ years of extensive experience in service delivery and management
Experience in Digital Marketing is highly desirable
Minimum 8 – 10 years experiencing managing a group of 300+
Experience in managing multiple stakeholders and international stakeholders/clients
Demonstrated skills and abilities managing and improving service delivery metrics
High level of initiative and self-motivation
Must quickly adapt to and adopt change
Demonstrated experience in making a difference to the employer and the clients
Functional Skills
Strong Delivery & Services Management experience
Must be a quick learner and be quick on his/her feet
Work with a sense of purpose and urgency
Exposure to External Audit / Certification
Exposure to quality processes and Project Management fundamentals
Must be able to scale with a rapidly growing organization
Behavioural Skills: (Includes leadership)
High degree of customer focus, thinks customer first
Presentation and executive presence
Assertive & Passionate People Management Skills
Ability to work through multiple internal stakeholders
Initiative and Tenacity
Dependability and accountability
Integrity and Work Ethics
Desired candidate must possess the below:
Proven ability to work with and present to end customers
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