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Team -Support Operations — Technical Solutions
Level - IC3 (4–7 years of relevant experience)
Location - India (Remote) IST time zone, with overlap with US East/Central teams
Reports To -Technical Manager
Manages -Not a people-manager role, but a lead role with real technical authority
Employment Type -Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you.
You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain.
In your first year, you can expect to:
- Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
- Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
- Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
- Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
- Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
- Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
- Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies
This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer.
- Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
- AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
- Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
- Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
- Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later.
- Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality.
- Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Must-Have Leadership & Soft Skills
- Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals.
- Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations.
- Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think.
- Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions.
- Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference.
Nice-to-Have Skills
Prioritized by relevance to this team's current and near-term roadmap:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
Agentic AI / LLM Ops
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out.
RESPONSIBILITIES
Design & Architecture
- Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
- Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
- Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
- Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
- Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration
- Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
- Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
- Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
- Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments
Technical Leadership & Mentoring
- Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code
- Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence
- Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response
- Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning
Stakeholder & Cross-functional Engagement
- Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes
- Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations
- Represent the technical perspective of the team in cross-functional planning and architecture discussions
Operate & Improve
- Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution
- Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation
- Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
- Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
- Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
- AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
WHAT TO EXPECT WORKING HERE
- Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support
- Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next
- A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability
- Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope
- Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output
Job Title : Backend Developer (.NET Core)
Experience : 2 to 5 Years
Work Environment :
- Hybrid model : Minimum 3 days/week from office
- Office Location : Hauz Khas, Delhi
- Flexible working hours based on project needs
Job Summary :
We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).
You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.
Key Responsibilities :
- Design, develop, and maintain robust backend systems using .NET Core 6 or above.
- Develop and manage Web APIs for frontend and third-party integrations.
- Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
- Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
- Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
- Collaborate using Git or TFS for version control.
- Develop, debug, and maintain code in Visual Studio.
- Write optimized and scalable SQL queries and stored procedures.
- Participate in code reviews and maintain high code quality.
Required Skills :
- Proficient in .NET Core 6+.
- Experience with RESTful API development.
- Strong command of SQL and relational databases.
- Familiarity with cloud platforms (AWS preferred, Azure acceptable).
- Good understanding of Git/TFS.
- Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
- ORM experience with Entity Framework Core, Dapper, or similar.
Nice to Have :
- Exposure to asynchronous processing or event-driven architecture.
- Experience working with Cursor-based data fetching or streaming.
In-depth knowledge of Java, React.js, Node.JS, Express.JS.
Demonstrated experiences in MEAN stack (The MERN stack is MongoDB, Express.js, React.js, and Node.js.
Hands-on experience with JavaScript Development on both client and server-side
Knowledge of sockets development, web services, API development.
Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full-stack paradigm.
Experience coding in Type Script, HTML5, CSS3, React, Bootstrap and Node.js, JavaScript.
Experience in building interactive and responsive web applications.
Experience with SQL Server or MongoDB
Ability to contribute individually.
In-hand knowledge of database management.
Excellent verbal communication skills. Good problem-solving skills.
Knowledge of Agora, Socket, WebRTC, AWS technologies.
Manage team on the floor.
Support and guidance of junior employees.
Ready to enhance the technical background and to train others.
Position Purpose:
The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love. As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.
Major Tasks, Responsibilities & Key Accountabilities:
Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems
Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
3+ years
Preferred Qualifications:
- Should have worked in a SaaS Company
- Experience in creating developer friendly integrations with other Apps/Software
- Experience in writing SQL queries against a relational database
- Experience in version control systems
- Experience in front end technology such as HTML, CSS, and Javascript/Typescript frameworks
- Experience in an object-oriented programming language (preferably Java)
- Experience in source code version control
- Experience in Relational or noSQL database technology
- Experience in cloud computing techniques
- Experience in CI/CD tools
- Experience in microservice-based architecture
- Experience with modern debugging and root cause analysis techniques
- Exposure to security frameworks for user and services authorization and authentication
- Exposure to creating and executing unit, functional, destructive and performance tests
- Design and construction of platform with the best possible encryption and security mechanisms
- Compare different design options and take technology-driven design decision
- Define Data model/Information model
- Define services and convert functional requirements to design
- Define APIs and implement them
- Build front end based on user experience design
- Test and Debug as required
- Write Technical Documentation
- Optimize code and design for Performance
- Design and implementation of continuous integration and deployment pipelines
Expected Qualifications and Key Skills
- Working experience in Spring, Spring-boot or equivalent, Hibernate or equivalent persistence framework.
- Working experience of No SQL databases such as MongoDB or equivalent
- Working experience of setting up Production environment including SSL certificates, logging, backup, archival, etc.
- Working experience of JavaScript frameworks such as React JS, JQuery, etc.
- Working experience of API gateways and Web services such as REST
- Working experience of using GIT
- Working experience of a dev-ops tool such as Jenkins
- Deployment experience on Azure/AWS
- Microservices design and development
- Excellent understanding of Data Structures and Algorithms
- Understanding of OOP and Design Patterns
- Works well in a team setting
- Can multitask, adapt to shifting priorities, detail-oriented
- Good work ethic, including a sense of individual responsibility
- Comfortable working on changing requirements in a growing company
- Must be analytical, flexible, innovative, and self-motivated
- Experience with payment platforms and processors would be a plus
Job Description:
We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.
Responsibilities:
- Designing and developing user interfaces using angularJS best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for AngularJS projects.
- Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
- Conducting performance tests.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
Requirements:
- Bachelor’s degree in computer science, computer engineering, or similar.
- Previous work experience as an AngularJS developer.
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Experience using JavaScript building tools like Gulp or Grunt.
- Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
- Excellent project management skills.
- Proven experience implementing back-end JavaScript applications.
- Excellent communication skills.
- Critical thinker and good problem-solver.
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Keeping informed of advancements in the field of Node.js development.
Responsibilities
Work with development teams and product managers to ideate software solutions
Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Write technical documentation
Work with data scientists and analysts to improve software
Requirements
Proven experience as a Full Stack Developer or similar role
Experience developing desktop and mobile applications
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
Organizational skills
An analytical mind
Should have sound knowledge on Shopify Custom Designing & Development.
Who has worked with Shopify Scripts and loves diving into Liquid to build custom enhanced functionalities
Expertise in HTML, CSS, jQuery, Wordpress or other frontend technologies
Generate a custom-tailored Shopify theme and altering the pre-existing template.
Should have a good understanding of Product, Discount, Order APIs, and customization using the APIs
The developer must be able to do Shopify cart development, Shopify plugin development, integration of third-party apps and other related tasks,
Responsibilities and Duties
A must for the Shopify developer to have the skills to solve all minor-to-major problems arising during development.
Important to have proven communication skills, ability to understand requirements, independently handle Shopify projects









