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Customer Service Advisor – US E-Commerce Process (Voice)
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Customer Service Advisor – US E-Commerce Process (Voice)
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Customer Service Advisor – US E-Commerce Process (Voice)

at offrolls

Agency job
1 - 3 yrs
₹3L - ₹5L / yr
rajsthan
Skills
Customer 360
Customer Acquisition
CRM
KPIs


Experience: Must have min. 1 year of experience in the US Shift, Communication skills should be excellent

Work Location: Jaipur (Relocations can be considered)

Notice PeriodNeed only immediate joiners

Working Hours: 6:30 PM - 3:30 AM (Rotational shift)


JOB DESCRIPTION

·  Handle 40–50 inbound customer calls daily

·  Assist with order cancellations, refunds, returns, and payment-related issues

·  Provide professional and empathetic customer support

·  Maintain service quality and adhere to KPIs

·  Document customer interactions accurately in the CRM system

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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