DevOps Engineer / Senior DevOps Engineer

Roles and Responsibilities:

• AWS Cloud Management: Design, deploy, and manage AWS cloud infrastructure. Optimize and maintain cloud resources for performance and cost efficiency. Monitor and ensure the security of cloud-based systems.
• Automated Provisioning: Develop and implement automated provisioning processes for infrastructure deployment. Utilize tools like Terraform and Packer to automate and streamline the provisioning of resources.
• Infrastructure as Code (IaC): Champion the use of Infrastructure as Code principles. Collaborate with development and operations teams to define and maintain IaC scripts for infrastructure deployment and configuration.
• Collaboration and Communication: Work closely with cross-functional teams to understand project requirements and provide DevOps expertise. Communicate effectively with team members and stakeholders regarding infrastructure changes, updates, and improvements.
• Continuous Integration/Continuous Deployment (CI/CD): Implement and maintain CI/CD pipelines to automate software delivery processes. Ensure reliable and efficient deployment of applications through the development lifecycle.
• Performance Monitoring and Optimization: Implement monitoring solutions to track system performance, troubleshoot issues, and optimize resource utilization. Proactively identify opportunities for system and process improvements. 

Mandatory Skills:

• Proven experience as a DevOps Engineer or similar role, with a focus on AWS.
• Strong proficiency in automated provisioning and cloud management.
• Experience with Infrastructure as Code tools, particularly Terraform and Packer.
• Solid understanding of CI/CD pipelines and version control systems.
• Strong scripting skills (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving and troubleshooting skills.
• Good interpersonal and communication skills for effective collaboration.

Secondary Skills:

• AWS certifications (e.g., AWS Certified DevOps Engineer, AWS Certified Solutions Architect).
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Knowledge of microservices architecture and serverless computing.
• Familiarity with monitoring and logging tools (e.g., CloudWatch, ELK stack).

(Candidates from Service based Companies apply-Looking for automation(shell or python scripting))

SHIFT- Shift time either US East coast or west coast (2:30 PM to 10:30 PM India time or 5 to 2 am india time)

Exp- 5 to 8 years

Salary- Upto 25 LPA

Hyderabad based candidates preferred!

Immediate joiners would be preferred!!

Role Objective:

• Ability to identify processes where efficiency could be improved via automation
• Ability to research, prototype, iterate and test automation solutions
• Good Technical understanding of Cloud service offering, with a sound appreciation of the associated business processes.
• Ability to build & maintain a strong working relationship with other Technical teams using the agile methodology (internal and external), Infrastructure Partners and Service Engagement Managers.
• Ability to shape and co-ordinate delivery of key initiatives to deliver improvements in stability
• Good understanding of the cost of the e2e service provision, and delivery of associated savings.
• Knowledge of web security principals
• Strong Linux experience – comfortable working from command line
• Some networking knowledge (routing, DNS)
• Knowledge of HA and DR concepts and experience implementing them
• Working with team to analyse and design infrastructure with 99.99% up-time.

Qualifications:

• Infrastructure automation through DevOps scripting (Eg Python, Ruby, PowerShell, Java, shell) or previous software development experience
• Experience in building and managing production cloud environments from the ground up.
• Hands-on, working experience with primary AWS services (EC2, VPC, RDS, Route53, S3)
• Knowledge on repository management (GitHub, SVN)
• Solid understanding of web application architecture and RDBMS (SQL Server preferred).
• Experience with IT compliance and risk management requirements is a bonus. (Eg Security, Privacy, HIPAA, SOX, etc)
• Strong logical, analytical and problem-solving skills with excellent communication skills.
• Should have degree in computer science, MIS, engineering or equivalent with 5+ years of experience.
• Should be willing to work in rotational shifts (including the nights)

Perks and benefits:

• Health & Wellness
• Paid time off
• Learning at work
• Fun at work
• Night shift allowance
• Comp off
• Pick and drop facility available to certain distance

At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We have 300+ engineers spread across the US, Poland, and India.

You will be part of our DevOps Team working closely with our DBA team in automating, monitoring, and scaling our massive MySQL cluster. Previous MySQL experience is a plus. 

Your day-to-day at Egnyte

• Designing, building, and maintaining cloud environments (using Terraform, Puppet or Kubernetes)
• Migrating services to cloud-based environments
• Collaborating with software developers and DBAs to create a reliable and scalable infrastructure for our product. 

• 2+ years of proven experience in a DevOps Engineer, System Administrator or Developer role, working on infrastructure or build processes
• Programming prowess (Python, Java, Ruby, Golang, or JavaScript)
• Experience with databases (MySQL or Postgress or RDS/Aurora or others)
• Experience with public cloud services (GCP/AWS/Azure)
• Good understanding of the Linux Operating System on the administration level
• Preferably you have experience with HA solutions: our tools of choice include Orchestrator, Proxysql, HAProxy, Corosync & Pacemaker, etc.
• Experience with metric-based monitoring solutions (Cloud: CloudWatch/Stackdriver, On-prem: InfluxDB/OpenTSDB/Prometheus)
• Drive to grow as a DevOps Engineer (we value open-mindedness and a can-do attitude)

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

Responsibilities:

• Writing and maintaining the automation for deployments across various cloud (AWS/Azure/GCP)
• Bring a passion to stay on top of DevOps trends, experiment, and learn new CI/CD technologies.
• Creating the Architecture Diagrams and documentation for various pieces
• Build tools and automation to improve the system's observability, availability, reliability, performance/latency, monitoring, emergency response

Requirements:

• 3 - 5 years of professional experience as a DevOps / System Engineer.
• Strong knowledge in Systems Administration & troubleshooting skills with Linux.
• Experience with CI/CD best practices and tooling, preferably Jenkins, Circle CI.
• Hands-on experience with Cloud platforms such as AWS/Azure/GCP or private cloud environments.
• Experience and understanding of modern container orchestration, Well-versed with the containerised applications (Docker, Docker-compose, Docker-swarm, Kubernetes).
• Experience in Infrastructure as code development using Terraform.
• Basic Networking knowledge VLAN, Subnet, VPC, Webserver like Nginx, Apache.
• Experience in handling different SQL and NoSQL databases (PostgreSQL, MySQL, Mongo).
• Experience with GIT Version Control Software.
• Proficiency in any programming or scripting language such as Shell Script, Python, Golang.
• Strong interpersonal and communication skills; ability to work in a team environment.

• AWS / Kubernetes Certifications: AWS Certified Solutions Architect / CKA.
• Setup and management of a Kubernetes cluster, including writing Docker files.
• Experience working in and advocating for agile environments.
• Knowledge in Microservice architecture.

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a Site Reliability Engineer you will be in charge of:

• Designing, analyzing and troubleshooting large-scale distributed systems
• Engaging in cross-functional team discussions on design, deployment, operation, and maintenance,  in a fast-moving, collaborative set up
• Building automation scripts to validate the stability, scalability, and reliability of interface.ai’s products & services as well as enhance interface.ai’s employees’ productivity
• Debugging and optimizing code and automating routine tasks
• Troubleshoot and diagnose issues (hardware or software), propose and implement solutions to ensure they occur with reduced frequency
• Perform the periodic on-call duty to handle security, availability, and reliability of interface.ai’s products 
• You will follow and write good code and solid engineering practices

You can be a great fit if you are :

1. Extremely self motivated
2. Ability to learn quickly
3. Growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Passionate about the possibilities at the intersection of AI + Banking
6. Worked in a startup of 5 to 30 employees
7. Developer with a strong interest in systems Design. You will be building, maintaining, and scaling our cloud infrastructure through software tooling and automation. 
8. 4-8 years of industry experience developing and troubleshooting large-scale infrastructure on the cloud
9. Have a solid understanding of system availability, latency, and performance
10. Strong programming skills in at least one major programming language and the ability to learn new languages as needed  
11. Strong System/network debugging skills
12. Experience with management/automation tools such as Terraform/Puppet/Chef/SALT
13. Experience with setting up production-level monitoring and telemetry
14. Expertise in Container management & AWS
15. Experience with kubernetes is a plus
16. Experience building CI/CD pipelines
17. Experience working with Web sockets, Redis, Postgres, Elastic search, Logstash
18. Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
19. Ability to effectively articulate technical challenges and solutions.
20. Proactive outlook for ways to make our systems more reliable