Customer Relationship Management Executive

🚀 Hiring: Engineering Manager – NetSuite

📍 Location: Pune

🏢 Work Mode: Hybrid

👨‍💻 Experience: 8+ Years

We are looking for an experienced Engineering Manager – NetSuite to lead technical architecture, development, integrations, and engineering excellence.

Key Skills:

✅ NetSuite ERP

✅ SuiteScript (2.0/2.1)

✅ SuiteFlow & SDF

✅ NetSuite Integrations (REST APIs, RESTlets, SuiteTalk)

✅ JavaScript

✅ Git/GitHub & CI/CD

✅ Technical Architecture & Solution Design

✅ Team Leadership & Stakeholder Management

We are looking for a seasoned Python/Django expert with 7-12 years of real-world development experience and a strong background in leading engineering teams. The selected candidate will be responsible for managing complex technical initiatives, mentoring team members, ensuring best coding practices, and partnering closely with cross-functional teams. This position demands deep technical proficiency, strong leadership capability, and exceptional communication skills.

Primary Responsibilities:

• Lead, guide, and mentor a team of Python/Django engineers, offering hands-on technical support and direction.
• Architect, design, and deliver secure, scalable, and high-performing web applications.
• Manage the complete software development lifecycle including requirements gathering, system design, development, testing, deployment, and post-launch maintenance.
• Ensure compliance with coding standards, architectural patterns, and established development best practices.
• Collaborate with product teams, QA, UI/UX, and other stakeholders to ensure timely and high-quality product releases.
• Perform detailed code reviews, optimize system performance, and resolve production-level issues.
• Drive engineering improvements such as automation, CI/CD implementation, and modernization of outdated systems.
• Create and maintain technical documentation while providing regular updates to leadership and stakeholders.

Required Skills & Qualifications

• 7+ years of professional experience in software development with strong expertise in Python and Django.
• Solid understanding of key web technologies, including REST APIs, HTML, CSS, and JavaScript.
• Hands-on experience working with relational and NoSQL databases (such as PostgreSQL, MySQL, or MongoDB).
• Familiarity with major cloud platforms (AWS, Azure, or GCP) and container tools like Docker and Kubernetes is a plus.
• Proficient in Git workflows, CI/CD pipelines, and automated testing tools.
• Strong analytical and problem-solving skills, especially in designing scalable and high-availability systems.
• Excellent communication skills both written and verbal.
• Demonstrated leadership experience in mentoring teams and managing technical deliverables.
• Must be available to work on-site in the Hyderabad office; remote work is not allowed.

Preferred Qualifications

• Experience with microservices, asynchronous frameworks (such as FastAPI or Celery), or event-driven architectures.
• Familiarity with Agile/Scrum methodologies.
• Previous background as a technical lead or engineering manager.

Company Profile:

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to- customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population. 

About:

We are seeking a highly motivated and proactive Flight Support Trainee for our team. As a Trainee, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

 Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

  Note:

1. Duration of Internship is for Minimum 6 Months

2. Competitive Stipend amount is 12k

3. Certificate will be offered after completion of internship

🚀 We're Hiring: Autosar Bootloader Developer at InfoGrowth! 🚀

Join InfoGrowth as an Autosar Bootloader Developer and play a key role in the development and integration of cutting-edge automotive technologies!

Job Role: Autosar Bootloader Developer

Mandatory Skills:

• Bootloader Development
• Embedded C Programming
• Autosar Framework
• Hands-on experience with ISO 14229 (UDS Protocol)
• Experience with Flash Bootloader topics
• Proficiency in software development tools like CAN Analyzer, CANoe, and Debugger
• Strong problem-solving skills and ability to work independently
• Familiarity with Vector Flash Boot Loader is a plus
• Exposure to Over-The-Air (OTA) updates is advantageous
• Knowledge of the ASPICE Process is a plus
• Excellent analytical and communication skills

Job Responsibilities:

• Collaborate on the integration and development of Flash Bootloader (FBL) features and conduct testing activities.
• Work closely with counterparts in Germany to understand requirements and develop FBL features.
• Create test specifications and document the results of testing activities.

Job Overview: The Quality Control Specialist in Image Captioning is responsible for ensuring the accuracy, relevance, and quality of captions produced by the captioning team. This role requires a meticulous approach to content review, an excellent understanding of grammar and style, and strong problem-solving skills to maintain high standards of quality.

Key Responsibilities:

 • Review and edit image captions to ensure they meet quality standards and style guidelines.

 • Provide constructive feedback to production resources to help improve the quality of caption outputs.

 • Track and document errors and trends in caption quality to help refine production processes.

 • Collaborate with team leads and content managers to update style guides and training materials based on observed trends and errors.

 • Participate in regular training sessions to stay updated with the latest best practices in content quality control.

 • Assist in the development and implementation of quality improvement programs.

 • Ensure compliance with deadlines, and manage priorities to handle high volumes of content effectively.

Qualifications: 

 • Bachelor’s degree in Communication, English, Journalism, or related field.

 • Experience in content editing, proofreading, or a similar QC role, preferably within a digital media environment.

 • Superior knowledge of English, including grammar rules, vocabulary, and stylistic nuances with C2 certification. 

Preferred Skills:

 • Ability to identify discrepancies, inconsistencies, and deviations from guidelines in corrected captions.

 • Capability to provide constructive feedback to improve caption quality and adherence to guidelines.

 • Competence in using search engines to verify facts or identify unfamiliar objects or contexts in images.

 • Ability to analyze multiple aspects of a caption, such as context, accuracy, clarity, and adherence to style guidelines.

 • Excellent interpersonal and communication skills to effectively convey feedback.

 • Problem-solving mindset with a focus on continuous improvement.

 • Experience in training or mentorship roles, providing guidance to others.

Work Type: Remote or In-office, Full-time.

Shift timings are either 9 AM to 6 PM IST or 2 PM to 10 PM IST.

Compensation: Competitive salary in line with industry standards, with opportunities for performance-based incentives and growth.

• - Software Developer with minimum 3 years of experience in developing C# WPF/Winforms applications.
• - Ability to understand requirements
• - Write effective and reusable code according to best practices.
• - Must be a dynamic, autonomous, and team-oriented individual.
• - Expertise in C#, WPF/ Winforms Oops Concept
• - Solid understanding of Object-Oriented design and concepts.
• - Good in logical and problem solving skills
• - Good analytical and debugging skills
• - Knowledge in design patterns
• - Knowledge of unit testing framework, code analysis tools

• Notice Period: Immediate to 30 days
• Years of Exp: 3+ years
• Location: Pan India
• Work Location: Bangalore(WFO only)

• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiar with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal )
• Ability to multitask, prioritize and manage time effectively
• Empathy and Compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft office and G-suite (google)
• Basic knowledge of Microsoft Excel for reporting purposes is a MUST
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer Obsession
• High integrity
• Decisiveness