Business Development Manager

About CraftMyPlate

CraftMyPlate is a fast-growing, innovative startup on a mission to transform how large food orders are placed and experienced. We deliver seamless, scalable, and delightful catering solutions for gatherings of 10+ people — from intimate family events to large corporate celebrations.

We move fast, think bold, and build with impact — and design is at the heart of how customers fall in love with us. We believe every touchpoint — every click, swipe, and scroll — should feel easy, intuitive, and worth remembering.

We are now looking for a Senior Product Designer who can combine sharp UX thinking with beautiful UI craft to create engaging, impactful B2C experiences.

Role Overview

As a Senior Product Designer, you’ll be hands-on in creating user flows, wireframes, prototypes, and pixel-perfect UI designs for both web and mobile platforms. You’ll work closely with Product, Growth, and Development teams, ensuring designs are both user-friendly and conversion-focused.

This is a maker’s role with ownership — you’ll lead design execution for projects, run UX research, and mentor junior designers while staying close to the craft.

Key Responsibilities

1. Design End-to-End User Experiences

• Create wireframes, high-fidelity designs, and interactive prototypes for mobile and web.
• Translate user needs & business goals into clear, functional, and delightful experiences.
• Ensure design consistency across all user-facing touchpoints.

2. Champion User-Centered Design

• Conduct user research, interviews, and usability testing to validate design decisions.
• Map user journeys and identify friction points to improve.
• Incorporate feedback and data insights into iterative design improvements.

3. Collaborate Across Teams

• Work closely with Product Managers to understand feature requirements.
• Partner with Developers to ensure designs are built accurately and smoothly.
• Support Marketing with campaign visuals and landing page designs when needed.

4. Elevate the Brand Experience

• Maintain and evolve the CraftMyPlate Design System.
• Bring a premium, celebratory feel to every design.
• Ensure visual storytelling reflects our brand personality.

5. Mentor & Support the Team

• Provide feedback and guidance to junior designers and interns.
• Share best practices, new tools, and emerging design trends.
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Required Skills & Experience

• 2+ years in UI/UX or Product Design (B2C experience preferred).
• Strong portfolio showcasing end-to-end design process and impact.
• Proficiency in Figma and modern prototyping tools.
• Strong understanding of mobile-first & responsive design principles.
• Experience with UX research and usability testing.
• Ability to balance creativity with business goals.
• Excellent communication skills for cross-functional collaboration.
• Startup experience is a strong plus; food, catering, or e-commerce industry experience is a bonus.

Why Join Us

• Impact: Your work will directly shape how thousands experience their celebrations.
• Growth: Work in a high-velocity environment where your skills evolve fast.
• Ownership: Lead designs from concept to launch.
• Culture: Join a team that values creativity, speed, and excellence.

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behaviour to improve conversions. An experience in creating UI/UX wireframes would be a plus.

Responsibilities:

• Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.
• Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.
• To understand the WHY behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.
• Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.
• Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).
• Coordinate with developers, analysts, and researchers to drive projects forward.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others

Experience with Hibernate and Spring.

•   Experience with Spring-boot, spring MVC
• Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
• Teamwork & collaboration skills to work across organizations
• Problem solving skills to develop quick yet sound solutions to resolve complex issues
• Programming Language(s): Java, J2EE, JSON, HTML, DHTML, HTML 5, XML, EXTJS.
• Experience with XML/HTTP and Web Services
• Experience with HTML, JSP, CSS, JQuery / Ajax / JSON,
•     Experience /Knowledge of Angular, React.
• Experience building J2EE based Web Applications
• Experience with MySql.

• Primary responsibility is to take up product development as a full stack developer and ability to work with the larger product team, arrive at best architectural approach, choose most appropriate frameworks, code and deliver
• Shown success as an individual contributor. Should have consistently demonstrated ability and commitment to deliver major initiatives in a timely manner
• Embrace good development practices including design specification, coding standards, unit testing and code reviews
• A self­starter, who loves to take on hard problems, loves solving service scalability problems, enjoys breaking things and enthusiastic to learn new technologies and working in startup environments