Technical Project Manager-Software Development

Position: Customer support associate

Experience:0-1 years

Location: Ahmedabad(wfo)

Description

We are seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team! This is an excellent opportunity for individuals with 0-1 years of experience who are eager to kickstart their careers in customer service. The ideal candidate will be responsible for assisting customers with their inquiries, providing timely responses, and ensuring a high level of customer satisfaction. As a key member of our support team, you will play a vital role in creating a positive experience for our customers by effectively resolving their issues and answering their questions. You will be trained in our products and services to help you understand customer needs better. This entry-level position offers a chance to learn and grow within the organization while contributing to our mission of delivering exceptional service. We value teamwork, and as part of our supportive environment, you will collaborate with other team members to enhance our processes and workflows. If you are passionate about helping others, have excellent communication skills, and are looking for a place to grow and develop your career, we want to hear from you! Join us on our journey to provide outstanding customer experiences and become an essential part of our team.

Responsibilities

   Respond promptly to customer inquiries via phone, email, and chat.

   Provide accurate information regarding products and services.

   Resolve customer complaints and issues effectively and efficiently.

   Document all customer interactions and Issues in the system.

   Assist customers with account management and order processes.

   Collaborate with other departments to address customer needs and concerns.

   Maintain a professional, positive, and friendly attitude toward customers.

Requirements

   High school diploma or equivalent; additional education is a plus.

   Strong verbal and written communication skills.

   Customer-focused mindset with a passion for helping others.

   Ability to work in a fast-paced environment and manage multiple tasks.

   Basic computer skills, including familiarity with CRM systems and Microsoft Office.

   Strong problem-solving skills with attention to detail.

   Ability to work effectively in a team and independently.

Roles and responsibilities:

• Planning Web, SEO/SEM, email, social media and display advertising campaigns.
• Designing, building, and maintaining social media presence.
• Marketing the Company's software products via emails, blogs, newsletters and social media.
• Devising strategies to drive online traffic to the company website.
• Managing online brand and product campaigns to raise brand awareness.
• Creating content for Company's Software products and services.
• Creating content for online marketing: website, blog, social media, advertising campaigns.
• Design, build and maintain our online media presence and build a constant pipeline of enquiries from potential clients
• Brainstorm new and creative growth strategies
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement Cont.
• Own the look and feel of the website and take steps to keep communication consistent across media
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Requirements:

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Extensive experience in SEO.
• Working knowledge of Google Analytics.
• Experience with coding techniques.
• Thorough understanding of web design and site structures.
• Good knowledge of back link analysis.

Roles and Responsibilities

 Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

 Tracking and reporting on social media responses by analyzing traffic to the site

 Update our social media pages with compelling company news, events, celebrations or solutions and services

 Respond to questions and comments on our social media pages in a timely and accurate manner

 Maintaining a visible online on social media presence and adhering to the marketing goals

 Increasing the company's awareness and readership by using relevant advertising techniques

 Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

 Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

 To create a range of engaging digital content such as Marketing and    

 Promotional videos and Reels to be used across a variety of online 

 platforms and social media channels.

 To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

 Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

 Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

 Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

 Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

 Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

 Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

 Continuously discover and implement new editing technologies and   industry best practices to maximize efficiency

 Requirements and skills

 3+ years of solid experience in digital content marketing or related fields

 Excellent written and oral Communication skills

 The ability to create original web content with images or videos

 Proven work experience as a Social Media content writer or a similar role

 Hands-on experience using various social media platforms to advertise

 Proven record of excellent writing demonstrated in a professional portfolio

 Ability to work independently with little or no daily supervision

 Working knowledge of SEO, analytics tools, and keyword research

 Strong research skills and the ability to synthesize complex information into clear and concise content

 Creative thinking and the ability to generate innovative ideas

Job Title: Receptionist

Job Summary:

We are looking for a friendly and organized Receptionist to join our team. The ideal candidate will greet visitors, manage incoming calls, schedule appointments, and provide general administrative support.

Key Responsibilities:

- Greet and direct visitors

- Answer and direct phone calls

- Manage front desk activities and maintain a tidy reception area

- Schedule appointments and manage calendars

- Handle incoming/outgoing mail and deliveries

- Provide general administrative support

Job Requirements:

- Fluent in English and Kannada

- High school diploma or equivalent

- Excellent communication skills

- Proficiency in Microsoft Office Suite

- Strong organizational and multitasking abilities

Working Conditions:

- Environment: Office setting

- Schedule: Full-time position with standard office hours from 10am to 7pm. Occasional overtime may be required.

Job Description

As a Solution Architect for the Sales Team, you will play a crucial role in driving sales by providing technical expertise and designing effective solutions to meet the needs of our customers.

You will work closely with the sales team, prospects, and customers to understand their requirements, create compelling solutions, and communicate the value of our products and services. The Solution Architect will be a key liaison between the sales, product, and engineering teams to ensure seamless integration of solutions and customer satisfaction.

Key Responsibilities:

• Customer Needs Analysis

o Connect with customers to understand their pain points and business objectives.

o Conduct in-depth analysis of client requirements to design tailor-made solutions.

• Solution Design

o Develop innovative and comprehensive technical solutions that align with customer needs and demonstrate a clear understanding of the products and services offered.

• Proposals

o Respond to software development Request for Proposals (RFPs), Request for Information (RFI), and Proposals by preparing related proposals and documents, to be submitted within the timeline.

o Develop a solution architecture by collaborating with subject matter experts (SMEs) as needed to design compelling proposals, demos, and prototypes.

o Assist in ensuring proposal submissions are as per RFP guidelines.

• Expertise in our SaaS Product and Offerings

o Acquire and maintain an in-depth knowledge of the company's products, services, and capabilities.

o Learn the latest industry trends, market dynamics, and best practices.

o Identify target SaaS products through competitor analysis and market research.

o Recommend additional features and improvements to be incorporated into existing custom visuals, in alignment with current industry trends.

o Identify and conceptualize new custom visuals, driven by industry trends, to expand the range of offerings and meet evolving customer needs.

o Create and publish consulting offers in AppSource/Marketplace as per the competency and industry trends.

o Address customer issues related to published AppSource/Marketplace products (e.g., SaaS offerings, Custom visuals) to enhance the overall customer experience.

• Partner Program

o Identify relevant partner programs and their associated benefits.

o Develop a comprehensive plan, closely collaborate with subject matter experts (SMEs), track and accomplish the program objectives effectively.

o Coordinate and work to achieve Specializations.

• Identify, analyze, and review case studies/blogs for publication on the company's products and services.

• Competitor analysis and Market Research

o Learn the latest industry trends, market dynamics, and analyze competitor activities. Utilize this knowledge to adapt sales strategies and maintain a competitive edge.

• Strong interpersonal and management skills to work and communicate with people across various teams.

Qualifications & Skills:

• Candidate can come from education background - B. Tech./B.E. (CSE/IT), M. Tech. (CS/IT), BCA + MCA/B.Sc. (IT) + MCA/B.Sc. (CS) + MBA with a minimum of 60% across academic years.

• Excellent analytical and communication skills (written and verbal).

• Highly collaborative orientation. Aptitude for working with colleagues across a range of seniority levels and areas of subject matter expertise.

• Experience managing multiple areas and competing timelines.

• Eye to detail and observation skills.

• Diligence and commitment to meet stringent deadlines.

• Must have a creative mindset towards articulating the solution via presentations and demonstrations.

• In-depth knowledge of inside sales techniques, processes, and best practices.

• Familiarity with CRM software and sales analytics tools.

• Outstanding communication and presentation skills.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

• Strong experience in creating end-to-end proposals across Microsoft technologies.

• Strong analytical and research skills, enabling the ability to draw meaningful insights and inferences from data and construct an action plan to leverage it for business growth and sales.

Experience: 3 to 10 years

Work timings: PST/EST Shift.

Job location: Express Trade Towers 2, Second Floor, B-36, Sector 132, Noida 201301

• candidate having 3+ years of experience
• REST API end point testing experience using REST-Assured framework.
• Experience in BDD framework (Behavior Driven Development) using Cucumber
• Preferable to have experience on Java, Selenium and Postman.
• Solid experience in manual testing
• Familiarity with test tracking and reporting systems
• Experience with Agile development practices
• Excellent written and verbal communication skills
• Ability to effectively articulate technical challenges and solutions
• Skilled in interfacing with internal and external technical resources
• Involve in Platform Sprint activities.
• Write scripts to test various services, REST APIs developed
• Manual and automation testing of APIs and services, application

• Previous working experience as a MEAN Stack Developer for 1+ years
• BSc degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git).

Requirements:

• Experience in system automation development
• Good proficiency in the following coding languages: Python, C#, AutoIT, Batch scripting, Shell scripting
• Strong knowledge in OOPS
• Worked on REST and automation of API requests
• Worked on Loggers and Config Parsers
• Knowledge of Power shell commands, wmic commands and Registry Editor
• Worked on test deployment frameworks like Jenkins
• Experience in configuring and building jobs using Shell/Bash/Python
• Hands-on experience with Tools like :
• Scripting: Python, Visual Studio
• Configuration files: INI and JSON
• Operating System: Windows, Linux
• Source code management: GIT and Gerrit
• CI/CD: Jenkins
• Ticketing and Management: JIRA, ServiceNow, Confluence
• Good Communication skill
• Good Analytical and Problem-solving skills