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Customer Care Executive – Inbound Process
Customer Care Executive – Inbound Process
Hunarstreet Technologies pvt ltd's logo

Customer Care Executive – Inbound Process

0 - 5 yrs
₹0.5L - ₹2.5L / yr
Ahmedabad
Skills
Customer Service
Customer Support
inbound process
Business Process Outsourcing (BPO)
SLA
Mutual funds
email inquries
inbound calls

Work Mode: 6 Days Working


Experience: 0–5 years


Qualification: Graduate / Postgraduate (any field except Engineering)


About the Role

We’re looking for a Customer Service Representative / Customer Care Executive (Inbound) to deliver outstanding support by handling client queries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first approach.


What You’ll Do

  • Handle inbound calls and email inquiries from prospects and clients.
  • Provide accurate information, solutions, and alternatives within agreed timelines.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Document interactions and maintain accurate records.
  • Proactively follow up with customers to ensure query resolution.
  • Suggest information about services to attract and retain customers.


What You Bring

  • Graduate/Postgraduate in any field (except Engineering).
  • 0–5 years of experience in customer care. Candidates from the Mutual Fund industry preferred, though experience in other industries with client handling exposure will also be considered.
  • Fluency in English, Hindi & Gujarati (must).
  • Excellent verbal & vocal communication skills in English.
  • Strong problem-solving, documentation, and conflict-resolution skills.
  • Ability to multi-task, analyze information, and work with accuracy & attention to detail.
  • Loyal, honest, and committed with a long-term career vision.
  • Decision-making ability and customer-centric mindset.


Why Join Us?

This role is more than just answering queries—it’s about building trust, delivering quality service, and creating long-term relationships with clients. You’ll be part of a professional, growth-oriented team with opportunities to enhance your skills in the financial services space.


How to Apply

If you’re passionate about delivering exceptional customer experiences and meet the above criteria, apply now via our official careers page or through the link in this post.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hunarstreet Technologies pvt ltd

Founded :
2022
Type :
Products & Services
Size
Stage :
Profitable

About

N/A

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Shubham Vishwakarma

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