Customer Care Executive – Inbound Process

Technical Skills Required:

• Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
• Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
• Database: Experience with relational databases like MySQL, PostgreSQL,
• Version Control: Familiarity with Git and Git-based workflows.
• Understanding of RESTful APIs and integration with third-party services.
• Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience working on full-stack development projects.
• Strong problem-solving and analytical skills.

Role Title

Team Lead| Software Development

Description

The candidate will be required to build towards the future by constantly innovating and problem-solving. Should be passionate about the customer experience journey, highly motivated, intellectually curious and analytical. Conceptualize, rationalize and drive multiple simultaneous projects to deliver engineering work across the portfolio within deadlines and budgets. Experience in managing high performing individuals, building roadmaps, defining processes, delivering projects as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.

Responsibilities  Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner.

 Understand the business strategy and design approaches within product, program or domain effectively.

 Regularly review metrics and proactively seek out new and improved data / mechanisms for visibility, ensuring the program stays aligned with organization objectives.

 Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.

 Keep abreast of evolving technology landscape.

 Will provide technical leadership to software engineers by coaching and monitoring throughout end-to-end software development, maintenance and lifecycle.

 Analyse and provide input for the requirements and provide impact assessment for the features or bug fixes.

 Collaborate with external partner teams, business teams and other cross-functional teams effectively in driving the projects and the point of contact on the team. Skills  Process : Data Structures and Algorithms | API, Version Control , Data structures | DevSecOps | Microservices | Application Security

 Technical : FullStack Development – React, Angular, Nodejs, Java, ExpressJS, Passport, Springboot | CI/CD Tools | Cloud Computing – AWS Preferred | User Experience Design | Operating Systems – Linux and Windows | Database – MYSQL, Oracle | Webservers – Nginix, Apache | Containerization, Service Mesh

 Product : Corporate Banking | Payments and collections | Treasury | Trade Finance

 Human : Mentor & Guide | Creative Vision | Collaboration and Co-operation | Risk Taking Level Information

Education : BTech / M Tech Span of Influence : Multiple Teams

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

• Job Brief Summary

We are looking for Java Developers who have proficient experience in Micro services. Someone who is ingenious focussed and will work collaboratively with the team.

• Roles & Responsibilities

• Participate in requirement understanding of the client and help tech lead to provide size estimations.

• Follow agile practices and work collaboratively with the team.
• Develop and write a unit test for code.
• Ability to commit code on the repository.
• Coordinate with team members to manage branches and resolve conflicts.

• Mandatory Skills & Knowledge

• Sound knowledge in building RESTful Services using Spring Boot framework with micro services.
• Proficient knowledge of Core Java, Advance Java, Micro services, Web services, Multithreading, spring boot, Spring Framework, Database, Dockers, Kubernetes.
• Good knowledge in Database Schema design.
• Expertise in deploying Sprint Boot / Micro services.
• Familiarity with AWS as cloud hosting, AWS APIs.
• Experience in writing Unit Test cases.

• Languages / Frameworks: 
• Spring Boot
• Hibernate/ JPA
• Experience in Micro services architecture

Key Responsibilities :

1. Work closely with client and team and understanding the requirement, design, analyze and do the code changes

2.Helping team and client to resolve issues

3.Should able to handle day to day activity like team management, daily meeting

Technical Experience :

- Net development work experience

- Proficiency in NET Development with Net Core.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns

- Experience in database MS SQL Server, No SQL

- Solid understanding of Microservices

- Good understanding Azure, Docker and Kubernetes

- Experience with version control systems GitHub and Bitbucket

Professional Attributes :

1.Should have good communication Skills

2.Should be good team player

3.Should be able to work independently and under pressure

4.Should have good logical and analytical thinking

• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Ensure limited system failure and increase up-time and availability of the various company apps.
• Understand the current application infrastructure and strive for making it better.
• Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
• Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
• Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
• Set up a monitoring stack.
• Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
• Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
• Manage a continuous integration/continuous deployment methodology for the server-based technologies.
• Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
• Support internal and external customers on multiple platforms.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Learn on the job and explore new technologies with little supervision.
• In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.

Skills:

• Experience with the core AWS services, plus the specifics mentioned in this job description.
• Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
• Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
• Ability to troubleshoot distributed systems.
• Experience with. AWS EKS Kubernetes infrastructure setup.
• Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
• Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
• Security aware and ensures that all systems are security standards-compliant.
• Good background in Linux/Unix administration.
• Experience with building or maintaining cloud-native applications.
• Minimum 3-5 years of cloud development experience, preferably AWS
• Experience with CI/CD tools like Jenkins preferred.
• Good analytical and communication skills
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline