B2B/Saas Writer

Role Overview:

• Design visually appealing, intuitive user interfaces for websites, web/mobile apps, and dashboards using Figma as the primary tool.

• Collaborate cross-functionally with product managers, engineers, and stakeholders to translate requirements into effective design solutions.

Key Responsibilities:

• Design and maintain UI elements, components, and complete design systems in Figma for consistency and scalability.

• Develop wireframes, user flows, sitemaps, storyboards, and interactive prototypes to illustrate and communicate design concepts.

• Conduct or participate in user research and usability testing to validate design hypotheses and improve UX.

• Ensure responsive layouts and mobile-first design principles for optimal performance across devices.

• Articulate and present design ideas and prototypes to stakeholders and incorporate feedback efficiently.

• Document and hand off designs to developers, ensuring clear specifications, using Figma’s collaborative features.

• Keep up-to-date with the latest design trends, guidelines (Web/iOS/Android), and Figma features

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Requirements:

• Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
• Implementation experience including Building application, modules, writing Business rules is must
• Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
• Hyperion Planning & Essbase is plus
• Cloud experience is preferred (Azure, GCP)
• Hands on Experience with SQL Server and RDBMS systems
• Understanding of Finance Business Functions (Budgeting, Forecasting), Financial Reporting

Technical Support Manager

About Bizongo:

IRIS Business Services Ltd is looking for a Senior Front-end Angular Developer who is passionate about design and programming to work in an exciting space of tax technology. Responsibilities include implementing visual elements and their behaviours with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Requirements:

• 2+ years working in front-end web development
• Front end technologies: Angular.js (1.x), Angular (4-12), HTML5, CSS3, jQuery, Ajax, Bootstrap
• Excellent Javascript knowledge and programming experience with ES5/ES6
• Solid understanding and development experience in Angular
• Experience consuming REST APIs
• Experience with client-side architecture and design patterns
• Awareness of cross-browser compatibility issues and client-side performance considerations
• Solid understanding and extensive experience with version control tools like Git, SVN or Mercurial
• Exceptional problem solving and ability to work independently
• Exceptional learning skills
• Fluency in both oral and written English

Responsibilities:

• Implementing the front-end logic that defines the behavior of the visual elements of a web application.
• Actively involved throughout the project lifecycle, often times starting with rapid prototypes early in the design phase
• Writing clean, production-ready code, which will be integrated with the backend/APIs
• Will be supported by back-end web developers, who are responsible for server-side application logic
• Will be supported by front end designer who specialize in markup and styling

Job Description

We are looking for a ROR developer. If you're a creative problem solver who is eager to develop amazing products and hungry for a new adventure, a word class workplace is waiting for you in the heart of Bengaluru / Kolkata or remote.

• Production experience in Ruby.
• A completed technical degree in Computer Science or any related fields.
• 3+ years of professional product development experience.
• Being comfortable with microservices architectures, API-based
• You are a pragmatic programmer who understands what is needed to get things done.
• Problem solving and collaborative mindset.
• Experience working with DevOps (Docker, Kubernetes, Terraform).
• Experience with AWS (RDS, DDB, Lambda, CW, EC2, SQS, SNS, Cognito, Kinesis).
• Experience with performance improvements (Caching Techniques, SQL Query Optimization, Performance monitoring and profiling.
• Deep understanding of service-oriented and microservices architectural patterns, troubleshooting methods and best practices.
• Takes end to end ownership of the development and operation of complete features.

• Definition, development, implementation and execution of reusable, flexible, accurate and well-documented test plans for our (embedded) software.
  Ensure the quality of deliverables for the embedded real-time software application by defining test plans, performing manual testing, and developing automated tests that cover functional, integration, system, performance, and regression aspects.
• Working with specifications, technical documentation, existing use cases and business requirements.
• Proposing improvements to address the identified problems, which you will follow up on and, when they are value-adding, embed them in the testing frameworks.
• Create and implement testing methods, record results, and provide recommendations to improve quality.
• Perform and execute end to end validation of components and lower-level changes.

Required Qualifications:

• Bachelor's Degree (or higher) in the field of (Embedded) Computer Science, Mathematics, Electrical Engineering.
• 4+ years of experience with testing software.
• 3+ years use of Python, C/C++
• Experience using embedded development and testing tools (emulators, debuggers, analyzers, etc.)
• Experience in designing, developing, and executing embedded software automation and test scripts 
• Understanding of operating systems (Embedded) Linux, RTOS and some basic understanding of microcontrollers.

Other (preferred) Qualifications:

• Working multidisciplinary knowledge about electronics, software, and hardware
• Knowledge of Agile/SCRUM practices.
• Ability to understand (embedded) hardware documentation.
• Bash / Shell scripting
• Experience with Level2 AC EV chargers and/or DC fast chargers.

Job Role- Senior Developer - Full Stack with Front End Focus

Location- Remote (WFH)

Experience- 6+ years

Work Shift- Uk Shift

Salary Budget- 15-30 Lakh(open for the right candidate)

Note- must have a strong command of both written and spoken English.

We are looking for a number of strong developers - full stack, with strong front-end experience.

We are a full-service Digital Agency & Software Development Company based in UK. We develop high end bespoke software & applications, mobile apps and websites across all sectors, both commercial and not-for-profit.

• 6+ years professional experience
• Proficiency in building REST based APIs, using Laravel (PHP 7+) for complex workflow systems.
• Expertise building component-based web apps/SPAs in JavaScript / ES6 and TypeScript using Vue.js / Vue 2 & 3. 
• Excellent knowledge of CSS and experience in writing stylesheets in SASS
• Proficient understanding of git
• Node.js and npm
• Strong troubleshooting, debugging, and problem-solving skills.
• An ability to quickly get to grips with new systems; whether that be shiny new tech or existing/legacy developments.

• Zend Framework 1, 2 & 3
• Docker
• Mobile app development
• React Native
• ElasticSearch
• Redis
• DevOps
• GitLab pipelines
• Swagger / OpenAPI
• Severless
• Good understanding of core AWS components and how best to utilise them in projects i.e. S3, SQS, SES, Cloudfront etc.

• Working closely with your team to develop and deliver high-end solutions using Agile.
• Coding and deploying new features.
• Ensuring our web applications and components are accessible, responsive, performant, and bug-free for recent versions of web browsers across all popular platforms.
• Ensuring all code is readable, well documented and testable.
• Working with a fantastic group of individuals in a busy but relaxed working environment. 
• Working on some new developments, some significant enhancements to existing system and some support activities

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.