Customer Care Executive

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Art Director

Experience Level: 5+ years

Location: Bangalore, Onsite

Roles and Responsibilities:

1. Driving Organization Culture:

● Play an active and supportive role in driving the vision for the company in coordination with the Copy and SM and communicating the same to the employees within the Team

● Focus on Leadership actions impacting team members' performance to create better customer experiences and business results.

● Key focus on trying to plug any existing issues within the Organization as a whole

● Setting the democratic leadership tone for the organization

2. Business Strategy, Direction & Positioning:

● Involvement in existing brand strategy discussions and brainstorming sessions

● Develop creative programs and design concepts that meet the business objectives of the organization and that advance the brand strategies

● Lead initiatives and define future brand design direction

● Ensure design quality and that design directives are followed.

● Knowledge of the strategic direction of all accounts handled by his/her team

3. Account Mining & Partnerships:

● Work collaboratively with the SMM and strategy team to develop innovative concepts

identify potential problems, and formulate recommendations

● Contributing to pitch presentations

4. Account Management:

● Detailed knowledge of the design strategy formulated for different brands.

● Ensure effective and timely implementation of strategies

● Communicate and represent the brand from the design perspective, in and outside the design team

● Briefing and managing social media and development teams

● Take regular feedback from the client regarding the quality of work and areas of improvement

● Attend important and strategic Client meetings

5. Team Management:

● Foster growth and skill development of team members

● Creative Direction. Helping to drive innovation and creativity within the team

● Internal communication to streamline and standardize service quality in line with Moshi Moshi’s positioning

● Provide leadership of the account team and client, and ensure best-in-class work is delivered consistently.

6. Planning and prioritizing the team’s work:

● Improving the tracking and monitoring of team members as they progress through their work and skill set, and providing support such as counseling and extra training, where needed

● Project Manage work and ensure all deadlines are met

● Actively participate in the hiring process as part of interviewing and assessing candidates for their team as per the requirements of the accounts.

● Keep a tab/lower the attrition factors within the team and advise and inform the management accordingly

● Training Needs Analysis and other Employee Development activities of new joiners and team members

● Track and report the length of time for the training required on various training modules and suggest improvements to the company

● Perform Quarterly Evaluations and Annual Appraisals for the team members periodically and update the HR and Management on the progress

● Strong Inter – department coordination to avoid any confusion

Moshi Moshi is looking for a talented and experienced Associate Art Director to join our Digital Marketing Team in Bangalore. If you are passionate about Designs larger than life. - You are meant for this role!

About Company:

HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms.

As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies.

Founded : 1999

Location : Anjaneya Techno Park, HAL Old Airport Road, Bangalore. Products : CheckinAsyst, RadAsyst

IT Services : Product Engineering, Custom Development, QA & Testing, Integration, Maintenance, Managed Services.

Position Overview:

We are seeking a highly skilled and motivated Associate Architect for Web Applications to join our dynamic product development team. The ideal candidate will have a strong background in web application architecture, design, and development, along with a passion for staying up to date with the latest industry trends and technologies. As an Associate Architect, you will collaborate with cross-functional teams, mentor junior developers, and play a critical role in shaping the technical direction of our web applications

Qualifications:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• 3-6 years experience 
• Proven experience in designing and developing web applications using modern web technologies and frameworks (e.g., JavaScript, React, jQuery Mobile, MVC and ASP.net
• Proficiency in database design  
• Excellent problem-solving skills and the ability to tackle complex technical challenges.
• Familiarity with cloud platforms (Azure) and containerization technologies (Docker) is a plus.
• Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders.
• Up-to-date knowledge of industry trends, emerging technologies, and best practices in web application development.

Key Responsibilities:

Development and Coding:

• Participate in hands-on development of components and features, ensuring code quality, performance, and security.
• Collaborate with front-end and back-end developers. With full stack development experience, ensure integrations are done well within the technical stack and partner systems.
• Troubleshoot complex technical issues, provide workaround, and contribute to debugging efforts.

Performance and Scalability:

• Optimize application performance by analysing and addressing bottlenecks, ensuring responsive and efficient user experiences.
• Design and implement strategies for horizontal and vertical scalability to support increasing user loads and data volumes.

Collaboration and Communication:

• Work closely with cross-functional teams, including Architects, QA engineers, Business analyst, automation resource to deliver features on time.
• Effectively communicate technical concepts to non-technical stakeholders, contributing to project planning, progress tracking, and decision-making.

• Role & Responsibilities:
• Develop and maintain backend functionality for websites and web applications.
• Create custom WordPress themes and plugins based on requirements.
• Work with REST API integration and database management (MySQL).
• Follow MVC principles for structured code development.
• Collaborate with frontend developers to integrate designs and functionality.
• Use Git for version control.

We are seeking a highly skilled and experienced Power BI Lead / Architect to join our growing team. The ideal candidate will have a strong understanding of data warehousing, data modeling, and business intelligence best practices. This role will be responsible for leading the design, development, and implementation of complex Power BI solutions that provide actionable insights to key stakeholders across the organization.

Location - Pune (Hybrid 3 days)

Responsibilities:

Lead the design, development, and implementation of complex Power BI dashboards, reports, and visualizations.

Develop and maintain data models (star schema, snowflake schema) for optimal data analysis and reporting.

Perform data analysis, data cleansing, and data transformation using SQL and other ETL tools.

Collaborate with business stakeholders to understand their data needs and translate them into effective and insightful reports.

Develop and maintain data pipelines and ETL processes to ensure data accuracy and consistency.

Troubleshoot and resolve technical issues related to Power BI dashboards and reports.

Provide technical guidance and mentorship to junior team members.

Stay abreast of the latest trends and technologies in the Power BI ecosystem.

Ensure data security, governance, and compliance with industry best practices.

Contribute to the development and improvement of the organization's data and analytics strategy.

May lead and mentor a team of junior Power BI developers.

Qualifications:

8-12 years of experience in Business Intelligence and Data Analytics.

Proven expertise in Power BI development, including DAX, advanced data modeling techniques.

Strong SQL skills, including writing complex queries, stored procedures, and views.

Experience with ETL/ELT processes and tools.

Experience with data warehousing concepts and methodologies.

Excellent analytical, problem-solving, and communication skills.

Strong teamwork and collaboration skills.

Ability to work independently and proactively.

Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

Roles and Responsibilities:

• Proven experience in Java 8, Spring Boot, Microservices and API
• Strong experience with Kafka, Kubernetes
• strong experience in using RDBMS (Mysql) and NoSQL.
• Experience working in Eclipse or Maven environments
• Hands-on experience in Unix and Shell scripting
• hands-on experience in fine-tuning application response and performance testing.
• experience in Web Services.
• Strong analysis and problem-solving skills
• Strong communication skills, both verbal and written
• Ability to work independently with limited supervision
• Proven ability to use own initiative to resolve issues
• Full ownership of projects and tasks
• Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
• Eagerness to learn
• Strong team-working skills

• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Communicate with product designers and developers to understand product details and documentation requirements.
• Gather and analyze technical and product information to document new or changing product functionality.
• Produce high-quality documentation that is appropriate for its intended audience
• Create video tutorials, help manuals to help end-users use applications
• Write easy-to-understand user interface text, online help, and guides
• Good command over the English language
• Excellent skills in content presentation
• Hardworking & Committed
• Self-Learner

• Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
• Strong problem solving and analytical skills
• Strong understanding of Object-Oriented Programming concepts and Design patterns.

Do You Know? (Skills good to have)

• Exposure to building service-oriented distributed systems
• In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
• In messaging systems like Kafka, RabbitMQ, kinesis, etc.
• In real-time computation tools like Storm / Spark or Hadoop-based tools.
• In Data warehousing technologies like Redshift, BigQuery, etc.