Customer Care Executive

Job Title:

AI Native Operations Expert – Director / AVP / VP

Company: EOSGlobe

CTC: ₹24 – ₹36 LPA

Open Positions: 3

Experience: 12 – 18 Years

Joining: Immediate Joiners Preferred

Role Overview

EOSGlobe is transforming into an AI-First organization and is looking for an AI Native Operations Expert to lead this transformation. The role focuses on driving automation, process re-engineering, and AI adoption across BPM operations to improve efficiency, scalability, and business impact.

Key Responsibilities

Lead AI-driven transformation initiatives across BPM operations.

Re-engineer processes using Artificial Intelligence, Machine Learning, and automation tools.

Collaborate with leadership and strategy teams to implement AI-first operational models.

Define and track KPIs, productivity metrics, and financial impact of transformation initiatives.

Partner with internal teams and clients to demonstrate AI-driven efficiency and revenue growth.

Identify opportunities for process automation and digital adoption across operations.

Required Skills

Strong expertise in Artificial Intelligence (AI), Machine Learning (ML), and RPA.

Experience in process transformation and digital automation initiatives.

Deep understanding of BPM operations and service delivery models.

Strong leadership and stakeholder management skills.

Analytical mindset with ability to measure financial impact and operational KPIs.

Preferred Qualifications

Experience leading large-scale automation or AI transformation projects.

Exposure to BPM, consulting, or operations leadership roles.

Excellent communication and strategic thinking skills.

ITKEDU is an international EdTech company focused on practical IT education and career transformation. We help students gain in-demand tech skills and successfully start careers in the IT industry through structured programs, mentorship, and real-world practice.

Role Overview:

We are looking for a Placement Manager / Coordinator who acts as the primary link between the organization (usually a university or training center) and the professional job market. The core mission of this role is to ensure that students or job seekers are successfully matched with suitable employment opportunities.

Key Responsibilities:

The role is multifaceted, blending relationship management with career coaching:

Corporate Relationship Management: Build and maintain a network of industry partners to secure job openings.

Candidate Preparation: Organize workshops on resume building, mock interviews, and soft skills training to enhance student employability.

Recruitment Logistics: Coordinate the end-to-end interview process, including scheduling, venue booking (auditoriums/labs), collecting feedback, and analyzing results.

Data & Analytics: Track placement statistics (average salary packages, placement rate) and report on program effectiveness. Monitor progress until job offers are received.

Negotiation: Act on behalf of candidates to negotiate job offers, employment terms, and eligibility criteria with potential employers.

Requirements:

• At least 1 year of experience as a Placement Manager or HR Manager.
• Experience in an EdTech company.
• Experience working with junior specialists.
• Strong objection-handling skills.
• Structured and result-oriented mindset.
• Professional proficiency with platforms such as LinkedIn, Wellfound, Naukri, etc.
• Excellent business communication and professional correspondence skills.
• Ability to conduct career consultations.
• Ability to support motivation and help candidates overcome setbacks.

We Offer:

• Direct impact on people’s lives and real social value.
• Opportunity to build and scale the placement function in a fast-growing company.
• Competitive base salary plus performance-based bonus.
• Fully remote work format.

I would like to highlight that this role considers a lot of communication, emails, texting and tight interaction with IT experts.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

What do I need?

Graduation/Post-Graduation in any stream (Mandatory Pedegree)

2-5 years experience in Product Management in any company Strong in data analysis with hands on experience in MS Excel and SQL

Strong problem solving skills and willingness to roll up one's sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization

Willingness to learn and read about new technologies

Product Management, Product Strategy, Analytical Skills, Data Analytics, SQL, MS-Excel, Microsoft Excel, Innovation and Product innovation What will I be doing?

Take ownership of key company metrics assigned to him/her such as Retention, Activation, Growth Regularly interact with customers, customer success team and industry experts to come up with ideas to drive their metrics

Be very proficient in studying and analysing the usage and product data to understand customer behaviour

Work closely with the technology team to ensure their ideas are quickly tested in production environment with frequent iterations Ensure successful ideas get implemented in the product in a scalable and optimized manner

Assesses market competition by comparing the company's product to competitors' products

Work closely with the Growth Team to understand the type of customers we are targeting and their needs and If required, PM can help the growth team in fine tuning the target market and buyer profiles

Work closely with the Customer Success Team to ensure customer delight and success

Identify growth hacks to exponentially increase product usage and adoption by delivering more value to customers

2-3 years in core product 
Pedegree is must (IIT, IIM)
B2C
Fintech
Journey from Product Analyst to product manger
Bussiness side growth

RedHat OpenShift (L2/L3 Expetise)

1. Setup OpenShift Ingress Controller (And Deploy Multiple Ingress) 

2. Setup OpenShift Image Registry

3. Very good knowledge of OpenShift Management Console to help the application teams to manage their pods and troubleshooting.

4. Expertise in deployment of artifacts to OpenShift cluster and configure customized scaling capabilities

5. Knowledge of Logging of PODS in OpenShift Cluster for troubleshooting.

2. Architect:

- Suggestions on architecture setup

- Validate architecture and let us know pros and cons and feasibility.

- Managing of Multi Location Sharded Architecture

- Multi Region Sharding setup

3. Application DBA:

- Validate and help with Sharding decisions at collection level

- Providing deep analysis on performance by looking at execution plans

- Index Suggestions

- Archival Suggestions and Options

4. Collaboration

Ability to plan and delegate work by providing specific instructions.

We are looking to hire Node.js Backend developers to build a consumer-friendly social commerce app.

You can apply if you have knowledge of JavaScript and frameworks/systems (nodejs) and

• Strong analytical skills and aptitude Good Understanding of architecture, software design and best coding practices
• Ability to learn new languages and technologies
• Experience with databases (both SQL and NoSQL)
• Familiarity with Agile development methodologies
• Good working knowledge of Linux
• Excellent communication skills

Plus points:

• Knowledge of Redis, Mongo and Mysql.
• Knowledge of AWS services.
• Knowledge of CI/CD pipelines.
• Deep understanding of Database Indexing.
• Knowledge of microservices architecture.
• Knowledge of golang/rust.

Working with an early stage startup can get you an opportunity to build systems from scratch, exponentially grow your career and become industry leaders. You will be working with experienced software engineers from top IITs, unicorns and soonicorns who have built systems for millions of users

• Managing the Salesforce team of consultants on a project.
• Advising clients in implementation of Salesforce products (Sales, Service, Marketing, Community Cloud etc...).
• Developing business requirements and functional designs to effectively shape Cloud solutions.
• Conducting & facilitating requirements and design sessions.
• Designing overall Salesforce architecture concept and SaaS ecosystem (e.g. CPQ solutions, Order Management solution, etc)
• Building of integration solutions between the CRM platform and other clients systems architecture.
• Driving project from Design through deployment phase.
• Effectively contributing to Proposals.

Top 5 Responsibilities

1. Analyse, design and implement solutions
2. Manage  team of developers in a highly dynamic environment
3. Anchor project calls, elicit details, allocate work and report status
4. Contribute to CoE and Proposals
5. Provide technical mentor-ship to the team

Technical Skills Required:

Strong in Salesforce Customisation (Apex, Visualforce, Triggers, Lightning Components etc...) and Configuration (Process Builder, Visual flow, OWD, Security Settings and other common Admin tasks).
Has extensive implementation experience in at-least 3 of the cloud offerings - Sales, Service, Marketing, Community Cloud.
Has worked on proposals.
Should have done deployment using at-least 2 approaches - ANT, Eclipse, Change sets.
Should have lead at-least 3 E2E Salesforce implementations (Design through Deploy).
Should have experience in building Web Services, both SOAP and ReST.