Customer Care Executive

We are Hiring for Sales Engineer / Sr Sales Manager for a leading construction equipment manufacturing company

Locations : Delhi / Gurugram / Noida

Job Requirement

Good experience in selling Construction / Fire Safety / Elevator / Lift / Escalator manufacturing company

Develop and execute strategies to achieve sales targets for equipment and elevator systems.

Conduct technical presentations and product demonstrations for prospective and existing clients.

Provide detailed technical and application advice to customers on equipment and elevator solutions.

Identify and assess customer needs through site visits, consultations, and discussions.

Prepare and deliver proposals, quotations, and technical documentation.

Maintain and build relationships with key clients, ensuring high levels of customer satisfaction and retention.

Oversee the technical aspects of sales projects from inception to completion, ensuring all specifications and requirements are met.

Collaborate with engineering and installation teams to ensure successful project delivery.

Address and resolve technical issues that arise during the sales process or order finalization.

Monitor and analyse market trends, competitor activities, and customer feedback to identify opportunities and threats. Provide insights and recommendations to enhance product offerings and sales strategies.

Maintain records of sales activities, customer interactions, and project status in the CRM system.

Prepare regular sales reports, forecasts, and performance metrics for management review.

Skills

2-10 years of proven experience as a sales or in a similar role in Construction / Fire Safety / Elevator / Lift / Escalator manufacturing company

Strong written and verbal communication skills.

Strong technical knowledge of equipment and elevator systems.

Excellent communication and presentation skills.

Time management and ability to meet deadlines

Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

Ability to work independently and manage time effectively in a field-based role.

Valid driver’s license and willingness to travel as required.

Strong problem-solving skills and a customer-focused approach.

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.

Key Responsibilities

• 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
• 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
• 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
• 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
• 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
• 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

• Excellent communication skills in English and Hindi
• A calm, polite, and professional demeanor at all times
• Ability to multitask and stay organized while managing call flow and system entries
• A willingness to work in rotational shifts with a weekly off

Shift Window

• Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
• Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

• Freshers: ₹15,000 (In-hand)
• Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

• ✅ Get hands-on experience in customer handling and service excellence
• 🌐 Work with a well-established company in a structured and supportive environment
• 💼 Build your skills in communication, problem-solving, and CRM
• 🚀 Career growth opportunities with performance-driven recognition

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Hiring for Fullstack Developer - Shopify

Profile - Full stack Shopify Developer

Skills: Nodejs/Reactjs/ Angular , Shopify, Mysql, Rest API

Experience: 3+yrs

Location: Bangalore(WFO)

Notice: Immediate to 1 week

Interested ones kindly share cv at jyoti.kaur(at)programming.com

Thank You

Jyoti

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

We are looking for Dynamic Business Development Managers, who will be able to run the sales cycle from end-to-end. The job involves taking the qualified opportunities provided by the inside sales team, to closure, by creating strong rapport with decision makers and articulating the key differentiators of our solutions. We need go-getters with an entrepreneurial spirit and an outbound "hunter" mentality. You must be a naturally curious about Technology, self-motivated and committed to achieving targets, by creating new business opportunities across our entire technology portfolio.

ESSENTIAL FUNCTIONS:

• Quickly understand the various technology portfolios that Korcomptenz offers, uncover customer needs, articulate our key differentiators to secure the sale
• Strong team player who collaborates with other departments throughout the sales process and inspires confidence in prospects
• Powerful communicator and presenter – comfortable in using these skills to develop relationships with high-level executives
• Proven ability to aggressively uncover opportunities and convert them into new business
• Accurately record, track sales activity and report in CRM system

SELECTION CRITERIA :

Must possess excellent communication (written and spoken) skills

Successful track record selling Software Products and Services into the UAE Market as an individual contributor

Must have sold complex Enterprise IT solutions in ERP/CRM/Cloud/SaaS/Infrastructure/Data Analytics

Must have sold end-to-end deals in the UAE market

Graduates/Engineers/MBAs with at least 7+ years of relevant work experience

OTHER REQUIREMENTS:

Ability to survive and thrive in a competitive sales environment.

Results-focused and resilient professional who takes proactive action to meet sales goals

Passionate about enabling customer success with selling the best-fit technology solutions

Positive attitude and willing to go the extra mile