Copywriting Lead

Designation - Business Analyst

Experience – Min 4+ Yrs.

Location – Ahmedabad

Roles and Responsibilities:

1. Working closely with the sales team on proposals and pitches for business.

2. Attending meetings with business development managers and acting as a technical expert.

3. Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal

submission.

4. Working closely and collaboratively with clients to devise effective solutions.

5. Ensuring that the company service can deliver on the client's requirements.

6. Working closely with clients to understand and capture requirements.

7. Replying to clients following requests for information and proposal requests.

8. Presenting proposals to clients alongside members of the sales team.

9. Producing detailed costings for clients and ensuring the contract is profitable.

10. Providing the estimation to sales team.

Must Haves:

Have exp in providing cost estimation to sales team

Have exp working in pre and post sales

Working exp in IT Service based industry

Desired Skills:

1. Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis,

Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional

Collaboration.

2. Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes,

Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

3. Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

4. Ability to work with multiple stakeholders, business units and partners for complex opportunities.

5. Process Oriented and adherence to reporting and approval requirements.

6. Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

7. Excellent communication and presentation skills.

8. Experience at working both independently and in a team-oriented, collaborative environment is essential.

9. Good experience with Presales, Wire framing, ballparks, estimations etc.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

ompany : Barcadly Services (www.barcadlyservices.com)

Job Description: Social Media Management (SMM+Content writer)

About Us: Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly supports and follows the mission of Digital India laid down by Prime Minister Sheri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."

Position Overview:

We are seeking a dynamic and enthusiastic Social Media Management Intern to join our team. The ideal candidate is passionate about social media, digital marketing, and has a creative flair. This internship provides an excellent opportunity to gain hands-on experience in social media management, content creation, and community engagement.

Responsibilities:

· Content Creation: Assist in developing engaging and creative content for various social media platforms, including but not limited to Facebook, Instagram, Twitter, LinkedIn, and TikTok.

· Social Media Scheduling: Schedule and publish content on social media channels using social media management tools. Monitor and analyze the performance of posts and suggest improvements based on analytics.

· Community Engagement: Respond to comments, messages, and mentions on social media platforms to foster community engagement .Identify and engage with influencers, partners, and followers to build brand awareness.

· Research and Trends: up-to-date with industry trends, social media algorithms, and emerging platforms. Provide insights and recommendations for optimizing social media strategies based on industry best practices.

· Analytics and Reporting: Assist in tracking key social media metrics using analytics tools. Compile regular reports summarizing social media performance and suggest areas for improvement.

· Campaign Support: Support the planning and execution of social media campaigns, contests, and promotions. Collaborate with cross-functional teams to ensure seamless integration of campaigns across various channels.

Qualifications:

· Currently enrolled in a relevant undergraduate or graduate program (Marketing, Communications, Digital Media, or related field).

· Strong written and verbal communication skills.

· Familiarity with major social media platforms.

· Creative thinking and ability to generate innovative ideas.

· Basic understanding of social media analytics.

· Ability to work independently and as part of a team.

· Basic graphic design skills are a plus.

Why join Us?

-Exciting projects

-collaborative work environment.

-opportunities for Career growth.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven software development experience and Android skills development
• Proven working experience in Android app development and have published at least one original Android app
• Experience with Android SDK
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Job Types: Full-time, Permanent

• using data modelling techniques to identify ways in which an organisation can operate more effectively.
• communicate with senior people in organisations to find out what they hope to achieve
• formulate ways for businesses to improve, based on previous research
• persuade internal and external stakeholders of the benefits of new technology or strategies
• oversee the implementation of new technology and systems

With a relevant experience only in Pharma background needs to fulfill works of preparation of Product Manuals, Visual Aids, Literature, new product launch materials, imparting training to field force on technical and product knowledge, answering queries from doctors and field force, suggesting new product introductions and providing on the job training to the field force. Person should be ready for extensive traveling.

• Strong knowledge of PHP web frameworks such as Laravel, CI,
• Understanding the fully synchronous behaviour of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript,
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes