Copywriting Lead

Devops Engineer

Roles and Responsibilities:

As a DevOps Engineer, you’ll be responsible for ensuring that our products can be seamlessly deployed on infrastructure, whether it is on-prem or on public clouds.

• Create, Manage and Improve CI / CD pipelines to ensure our Platform and Applications can be deployed seamlessly
• Evaluate, Debug, and Integrate our products with various Enterprise systems & applications
• Build metrics, monitoring, logging, configurations, analytics and alerting for performance and security across all endpoints and applications
• Build and manage infrastructure-as-code deployment tooling, solutions, microservices and support services on multiple cloud providers and on-premises
• Ensure reliability, availability and security of our infrastructure and products
• Update our processes and design new processes as needed to optimize performance
• Automate our processes in compliance with our security requirements
• Manage code deployments, fixes, updates, and related processes
• Manage environment where we deploy our product to multiple clouds that we control as well as to client-managed environments
• Work with CI and CD tools, and source control such as GIT and SVN. DevOps Engineer

Skills/Requirements:

• 2+ years of experience in DevOps, SRE or equivalent positions
• Experience working with Infrastructure as Code / Automation tools
• Experience in deploying, analysing, and debugging on multiple environments (AWS, Azure, Private Clouds, Data Centres, etc), Linux/Unix administration, Databases such as MySQL, PostgreSQL, NoSQL, DynamoDB, Cosmos DB, MongoDB, Elasticsearch and Redis (both managed instances as well as self-installed).
• Knowledge of scripting languages such as Python, PowerShell and / or Bash.
• Hands-on experience with the following is a must: Docker, Kubernetes, ELK Stack
• Hands-on experience with at least three of the following- Terraform, AWS Cloud Formation, Jenkins, Wazuh SIEM, Ansible, Ansible Tower ,Puppet ,Chef
• Good troubleshooting skills with the ability to spot issues.
• Strong communication skills and documentation skills.
• Experience with deployments with Fortune 500 or other large Global Enterprise clients is a big plus
• Experience with participating in an ISO27001 certification / renewal cycle is a plus.
• Understanding of Information Security fundamentals and compliance requirements

Work From Home

Start Up Background is preferred

Company Location: Noida

5+ years of experience in writing tests in python - Good communication skills with experience in dealing with multiple customer engagements.

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

About the opportunity

 

What you’ll be doing:

• You will contribute to all aspects of an agile software development life-cycle including design, architecture, development, documentation, testing and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will collaborate with product managers, and other key stakeholders within the MMT family to successfully execute projects.
• You will ensure compliance with build/release and configuration management process.

 

What you’ll bring to the table:

• You possess good understanding of Agile Methodology, Object Oriented Programming Concepts and Responsive Designs.
• You have hands-on experience on Java/ J2EE stack and have done development across multiple browsers/platforms delivering mind-boggling results.
• You thrive in complexity and jump at the opportunity to collaborate with colleagues to delivery projects within tight deadlines.
• If you have work experience in a product/start-up company, we’ll like you even more.

 

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.

 

We are currently solving multiple challenging problems, including -

• How to bring the next 100 million users to our platform?
• How to leverage customer insights to create a truly personalised experience for users?
• How to create a delightful experience for our users, to make travel synonymous to MMT?

 

Full Stack Engineer

Front End Technology:

 

• Minimum 2+ years’ experience in working web development technologies

 

• Experience writing modular/reusable code and using modern JS frameworks / libraries like

React or other comparable frameworks or toolkits

 

• Strong expertise with HTML5, CSS, and writing cross-browser compatible code.

 

. Experience with Responsive Frameworks like Bootstrap / Flex.

 

• Strong knowledge of Object-Oriented Design concepts.

 

Back end Technology:

 

• Have extensive experience in designing a backend stack of the product

 

• Strong understanding of Data Structures / Algorithms.

 

• Minimum of 2+ years of experience in Writing Backend Microservices in Node

 

JS/Python

 

• Ability to build the product from scratch & drive it to completion

 

Responsibilities and Duties:

 

• Design and build a next-generation product that drives the business and meets the functional

 

needs of our customers and partners.

 

• Designing overall architecture of the web/ mobile application

 

• Maintain quality and ensure responsiveness of applications

 

• Optimize web applications to maximize speed and scale. Support diverse clients from high

 

powered desktop computers to small footprint mobile devices.

 

• Write client-side/backend code for web-based applications, create fast, easy-to-use, high

 

volume production applications, and develop prototypes quickly.

 

 

• Build reusable code and libraries for future use

 

• Develop application code and unit test (Karma, Mocha, Chai).

 

• Ensuring high performance and security of web apps developed.

 

 

Employment Type

 

Full-time

 

Job Functions:

 

• Engineering

 

• Information Technology

 

Skills

 

• Object-Oriented Programming (OOP)

 

• JavaScript

 

• Data Structures

 

• Front-end Development

 

• Algorithms

 

• React js
• Express js

 

• Swagger

 

• Github

 

Qualifications

 

• Experience in building scalable systems.

 

• Exposure in building and using reusable code and libraries.

 

• Candidates should proactively keep their knowledge and skills up to date.

 

• Candidates should be able to work in a fast-paced environment independently and as part of a team.

 

• Candidates should be able to work in a highly collaborative environment with excellent communication skills.

 

Other Skills:

 

• Excellent written and verbal communication skills.

 

• Ability to work in a dynamic, fast-moving, and growing environment.

 

• Critical thinker and problem-solving skills. Should be able to strategize immediately.

 

• Strong knowledge of web application architectures, trends, and emerging technologies.

Responsibilities Translate concepts into wireframes and mockups that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. Take a user-centered design approach and rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Take smart risks and champion new ideas. Requirements 1+ years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments. Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns. Ability to iterate your designs and solutions efficiently and intelligently. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. A clear understanding of the importance of user-centered design. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval. Be willing to help teammates, share knowledge and experience with them, and learn from them. Be open to receiving feedback and constructive criticism. Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!

 

We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.

 

At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:

 

• Improve the structure, quality, and extensibility of code bases
• Implement tools and best practices
• Create reusable libraries and frameworks
• Discover and evaluate new tools and technology partners

 

We expect Engineers to:

• Be highly-capable experts in at least one technology
• Build breadth across multiple tech stacks
• Write high-quality, extensible, testable code
• Participate in planning activities and provide accurate story estimates
• Conduct code reviews and act as a role model on the team
• Proactively breakdown work, identify risks, and explore solutions

 

Engineers have experience:

• Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
• Solid understanding of vanilla JavaScript independent of any framework
• Proven expertise in JavaScript tooling—debugging and build tools
• Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
• Experience with upgrading Cordova projects on iOS and Android.
• Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
• Experience with salesforce mobile cloud iOS and Android SDKs is a plus
• Experience with Native iOS & Android development is a plus
• Should have expert level knowledge of HTML5, CSS3
• Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
• Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
• Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
• Good understanding of CSS preprocessors LESS/SASS.
• Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
• Provisioning DevOps tooling and continuous integration
• Driving development best practices, including unit testing, coding standards, and code reviews
• Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture

 

Preferred experience includes:

• Familiarity with other front-end development such as Angular,  React or Vue
• Good to have task automators like Gulp and Grunt
• System monitoring and security design and implementation

 

Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.

 

You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.

 

A fun team to work with, we work with national clients ranging from media to startups!

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients. UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you. Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base. Responsibilities Gather and evaluate user requirements in collaboration with product managers and engineers Illustrate design ideas using storyboards, process flows and sitemaps Design graphic user interface elements, like menus, tabs and widgets Build page navigation buttons and search fields Develop UI mockups and prototypes that clearly illustrate how sites function and look like Create original graphic designs (e.g. images, sketches and tables) Prepare and present rough drafts to internal teams and key stakeholders Identify and troubleshoot UX problems (e.g. responsiveness) Conduct layout adjustments based on user feedback Adhere to style standards on fonts, colors and images Requirements Proven work experience as a UI/UX Designer or similar role Portfolio of design projects Knowledge of wireframe tools (e.g. XD, Sketch, Figma, Wireframe.cc and InVision) Up-to-date knowledge of design software like Adobe Illustrator and Photoshop Team spirit; strong communication skills to collaborate with various stakeholders Good time-management skills Knowledge of Usability Factors in Human Computer Interaction

Are you hands-on experienced on systems such as Asterisk, FreePBX, Free Switch, Vicidial, FreePBX- Do the words AGI, IVR and VoIP make sense to you and can you dot the lines between them- Do you enjoy taking Telecom-to-the-Cloud with applications that scale like crazy- If you are excited with the idea of hosted telephony technology and the impact it can have, this is the job for you and that's what you'll be doing. This is a very responsible role for our hosted telephony technology services team. You will be handling Telecom Software & Databases. Job Responsibilities : - Installing, configuring, optimising and maintaining telecom application infrastructure including Asterisk, FreePBX, Vicidial boxes. - Scripting IVR applications using Asterisk-Java, AGI and proprietory IVR tools. - Write quality and maintainable telecom software code in Asterisk, Java, PHP and Python with extensive test coverage in a fast paced professional software engineering environment. - Creating webRTC applications including maintaining STUN / TURN servers and writing applications using webRTC. - Solution design for solving customer problems, troubleshooting customer issues and proactively tracking system performance. - Application design, testing, deployment and maintenance of voice applications and associated billing and rating systems, web configuration and reporting interfaces. Education: Diploma or UG -, B.Tech/B.E. - Computers, Electrical, Electronics/Telecommunication PG - M.Tech - Any Specialization, Computers, Electronics/Telecommunication, MCA - Computers Doctorate - Doctorate Not Required 2-4 years- experience in one or both of Asterisk (AGI, PHP is essential) or webRTC - Excellent knowledge of telecom and computing fundamentals, scripting in PHP and AGI. - Hands on knowledge of working on telecom software VoIP, Telephony IVR, Asterisk, WebRTC, FreePBX, Free Switch, Vicidial etc. - Should be passionate, persistent & creative. Knowledge of Advanced Java is a plus. - Knowing interesting software details such as TCP/IP ports, SIP session management, how telecom apps work, how SQL replication works will be a plus. Company Profile : About Phonon Communications Private Limited Phonon.in provides telephonic contact automation services to leading enterprises of India. Phonon.in has been recently declared as a Deloitte Technology Fast 50 India Winner for 2016. Phonon.in was recognized by CIOReview magazine as one of the most promising Unified Communications Company of India in February, 2016 and Red Herring Top 100 Asia 2016 Winner! Our Products & Services are designed to help enterprises to bring efficiency and effectiveness in customer interaction processes. Phonon provides enterprise and telco grade solutions that leverage the ubiquity of the Telecom Network technology and permit your end-customer transactions at the customers- convenient time and place. True to our moto #ReadyFor2020, Phonon Communications has developed futuristic solutions for Customer interaction automation using Advance artificial intelligence and state-of-the-art Natural language processing. Our Clientele: Users of our services in the banking & financial sectors include Citibank, HDFC Bank, Axis Bank, Yes Bank, American Express, Aditya Birla Finance, HDFC Life Insurance Co, Abu Dhabi Commercial Bank, IDBI Federal Life Insurance. Our other customers include Indigo, GoAir, AirPegasus, Air Carnival, Air India, Yatra.com, Cleartrip.com, Goomo.com, SOTC, Mumbai International Airport, ITC Hotels and TradeIndia.com. For more details please visit our Industries link at: https://www.phonon.in/portal/industries/. Phonon's flight status bot is available on Facebook at www.facebook.com/trixie22north/ and on Twitter handle @22n_phonon or page at www.twitter.com/22N_phonon