
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

About fabric
About
Photos
Connect with the team
Similar jobs
Company: Torrent Power Ltd
Location: Ahmedabad
Profiles: FICO (AM – FICO (Integration/Implementation Consultant)
Experience - 6+ years (Relevant)
Full time- Required
CTC: Upto 20Lpa
Job Description:
SAP FICO Implementation and Functional Support
• Conceptualizing & Mapping of all Business Scenarios
• Functional support for all SAP FICO Modules including Product Costing
• Expertise in integration with all other SAP R3/ISU modules
• Understanding & knowledge of MDM
• Having expertise & understanding the migration activity
• SAP IS-U Developments
• Preparing Functional & Technical Specification Document
• Implementation/Execution of development logic
• Technical / Functional testing of IS-U FICO developments
• SAP Roles & Authorization
• Role creation according to requirement and assignment of Role to user
RESPONSIBILITIES
- New features developed independently with the ability to document the design after understanding and evaluating the requirements with necessary groundwork on required application components
- Hands-on coding to implement the design for feature completion
- Able to write unit tests that ensures bug free code
- Able to handle the multi-tenant and performance requirements of the new features and applications.
- Integrate the new features with existing modules, deliver ready to use code meeting necessary build requirements and CI/CD requirements.
- Work with other functional groups for product, technology, QA, tech support and deployment team.
QUALIFICATIONS
The ideal candidate must have the following qualifications.
- BE/B.Tech Degree from a reputed institution with at least 7 years of relevant experience
- Hands-on experience with Core Java, J2EE with a good knowledge of its ecosystem
- Experience with JUnit, JMH like performance tuning test tools preferred
- REST API design and development experience. Usage of Swagger or other API spec tools would be preferred. Working knowledge on Spring Boot is a plus
- Hands-on experience with some of the following application components is a plus: Solr, Kafka, OpenTSDB, Elasticsearch, Janus graph or any graph DB.
- Experience with databases such as MongoDB, MySQL or PostgreSQL required.
- Familiarity with continuous integration and build tools such as Jenkins or CircleCI, Maven, Ant required
- Experience building applications using microservices architecture is highly preferred. Knowledge of Kubernetes, Docker would be ideal
- Working knowledge on public clouds like AWS or Google cloud or Azure is a plus
- Experience building scalable systems
- Strong problem solving skills and ability and interest to solve complex problems
- Interest in machine learning (ML) data science is a plus


●Solid Computer Science fundamentals, excellent problem-solving skills.
●Expert-level understanding and familiarity with JavaScript,React And Node.js,with a proven track record of shipping successful software products. ●Good communication skills (written and verbal), proven team player, rolling up the sleeves and getting involved in the nitty gritty.
●Familiar with Agile Methodology.
●Bachelor’s or Master’sdegree in Computer Science or related field from a top university.
●Able to work within the GMT+8 time zone
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data

Why join SigNoz?
SigNoz helps developers monitor applications and troubleshoot problems in their deployed applications. SigNoz uses distributed tracing to gain visibility into your software stack.
- SigNoz is backed by YCombinator
- We have taken up a big challenge to replace $B companies via the power of opensource and community. You will get a feel of what climbing an Everest feels like.
- Work with the founding team from IITD and IIMA
- Developers from all over the world are trying out SigNoz. Be a part of building a deep tech global OSS product from India
Why is the role fantastic?
- You will be a founding engineer (one of the early team members who get a stake in our company)
- Get a chance to work on some data intensive frontend projects
- Get a chance to work on real time graphs
- You will get an opportunity to build your profile as an evangelist and communicate will fellow developers in the community.
- Your code will be open sourced, hence code quality will be crucial. You will manage the repo and review PRs
- You get to learn other aspects of development and product, from deployment to discussing features.
Must have skills
- Past experience of working in a global user-facing product
- A strong grasp of libraries and frameworks such as React.js and Typescript will be integral to your success. You may need to tweak other OSS libraries
- Strong working knowledge of HTML, CSS
- Aggressive in building stuff

Position: Full Stack developer
Location: Bangalore
Experience: 3 to 5 years, preferably in an agile environment
RESPONSIBILITIES
· Understanding requirements present in specification documents
· Knowledge on cloud environment
· API development for consumption by webapp and mobile apps
· Database schema design
· Integration with partner systems based on REST APIs
· Working with code base across multiple development & staging environments
· Take part in User Acceptance Testing (UAT)
· Be part of Production deployment & release activities
TECH SKILLS
· Must Have:
* Python and Node Js
* RDBMS :Postgre SQL/ MongoDB
* Must have knowledge on AWS or Digital Ocean
* Good documentation skills
· Good to have:
* Javascript
* RabbitMQ
* Django
* Docker
* Redis
* Flask
* nginx
* graylog


Strong experience in C# programming.
• Good knowledge in designing classes and components using OOPs paradigm.
• Fair knowledge of GoF Design Patterns.
• Good experience in applications developed using both .NET Framework and .NET Core
• Proficiency using third-party tools like DevExpress/Infragistics.
• Solid understanding of Web application development using ASP.NET MVC framework and
ASP.NET Core
• Strong experience in developing RESTful APIs using both ASP.NET Web API and ASP.NET Core
Web API.
• Must have knowledge in developing ASP.NET Web Forms.
Required Candidate profile
graduate + MBAexcellent English communication
exposure to B2B sales segment
corporate sales profile



