Technical Support Specialist

Responsibilities

• Work with large and complex blockchain data sets and derive investment relevant metrics in close partnership with financial analysts and blockchain engineers.
• Apply knowledge of statistics, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to the development of fundamental metrics needed to evaluate various crypto assets.
• Build a strong understanding of existing metrics used to value various decentralized applications and protocols.
• Build customer facing metrics and dashboards.
• Work closely with analysts, engineers, Product Managers and provide feedback as we develop our data analytics and research platform.

Qualifications

• Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics, Statistics, Operations Research, Management Science)
• 3+ years experience with data analysis and metrics development
• 3+ years experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results across stakeholders
• 2+ years experience writing SQL queries
• 2+ years experience scripting in Python
• Demonstrated curiosity in and excitement for Web3/blockchain technologies

What you'll do:

· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

· Assist in the definition of system architecture and detailed solution design that are scalable and extensible

· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

· Own the quality of code and do your own testing. Write unit test and improve test coverage.

· Deliver amazing solutions to production that knock everyone’s socks off

· Mentor junior developers on the team

What we’re looking for:

· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

· Flexible and willing to accept change in priorities, as necessary

· Demonstrable passion for technology (e.g., personal projects, open-source involvement)

· Enthusiastic embrace of DevOps culture and collaborative software engineering

· Ability and desire to work in a dynamic, fast paced, and agile team environment

· Enthusiasm for cloud computing platforms such as AWS or Azure

· Excellent written and verbal communications skills

Cirtru is one of the fastest growing rental housing marketplace startups in the USA. We encourage innovation, social interaction, and fun while moving at a fast pace, and are never afraid to break the mold.

As an SEO Outreach Specialist, you will prospect, qualify, and engage with relevant sites and prospective partners to promote our website and increase our authority online. You will own the process from beginning to end and beyond. You will also collaborate with the writers to create link-worthy content and request new content or content changes when opportunities arise.

You will be responsible for prospecting sites based on relevancy, qualifying sites, and gathering correct contact information. You will be responsible for reaching out and trying to establish a connection. You will also be responsible for monitoring inbound communications, building relationships and partnerships, and following up effectively.

• 3+ years of recent experience on outbound or outreach campaigns.
• Intermediate knowledge of SEO concepts preferred.
• Excellent written communication skills.
• Excellent command of the English language.
• Experience with tools like Outreach.io, BuzzStream, or Pitchbox preferred.
• Experience keeping track of metrics and being able to report them when needed.
• You must be able to thrive with deadlines and competitive goals.
• You must be comfortable with using G Suite apps such as Sheets and Docs.
• You must be comfortable collaborating with a team to get tasks completed as well as working independently.
• Genuine enthusiasm and a can-do attitude.
• Big plus if you’ve had public relations expertise.
• You must be a world-class individual contributor to thrive at Cirtru. You will not be here just to tell other people what to do.

Are you exited by playing an instrumental role in further shaping the component management proposition within company and strengthen its value proposition in all its aspects within company globally?

Do you want to support company businesses globally as Component Data Engineer with End-to-end (E2E) component data management services?

Your responsibilities

Company challenges you to use your component engineering expertise to design and implement some of the world’s most innovative medical products. Your team delivers services to company businesses on component- qualification, availability and compliancy and supports generation, maintenance and verification of component data in the company databases.

• Support component registration activities for the company PCBA Platform program
• Complete and enrich component data in our PTC Windchill PLM system
• Transfer existing, legacy, component databases into registrations in PTC Windchill for those lead-customers

We are looking for

• BSc degree in Electrical Engineering or other relevant area of expertise
• 5 year experience in Component Data management and lifecycle management
• Knowledge on electronic / electro-mechanic components/parts is a must have
• Experience in database management and data migration, reporting, master data management and data cleansing
• Experience with BOM, Change Management
• Experience with PTC Windchill
• Ability to transform data into improvement actions and KPIs
• Competence in the area of Electronic Design is a pre
• Fluent in English, verbal and written
• Pro-active, can-do attitude, team player

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)