Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
About fabric
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At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
About the co.– Our client is an agency of the world’s largest media investment company which is a part of WPP. It is a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
Job Location: Gurgaon
Reporting of the role This role reports to the Technology Architect,
Key Accountabilities: This role is for a Technical Specialist who can understand and solves complex functional, technical, and architectural practices that cover data and can understand the end-to-end data lifecycle capabilities and technologies and provide architectural guidance in the selection, articulation, and use of the chosen solutions.
The successful candidate will be expected to interact with all levels of the business and technical community, seeking strong engagement with all stakeholders. The candidate should be an expert in functional data architecture & design, including strong data modelling. A candidate who is self-disciplined, with a keenness to master, suggest, and work with different technologies & toolsets. The role would also involve intensive interaction with the business and other technology functions, so good communication skills and the ability to work under pressure is essential
What you’ll bring:
5-7 years of strong experience in working with SQL, Python, ETL development, and AWS.
Strong Experience in writing complex SQLs
Good Communication skills Work with senior staff and business leaders to identify requirements for data/information across the core business domains
Work with Project Managers Business Analysts and other subject matter experts to identify and understand requirements
Good experience working with any BI tool like Tableau, or Power BI. Familiar with various cloud technologies and their offerings within data specialization and Data Warehousing.
Snowflake is good to have.
Minimum qualifications:
B. Tech./MCA preferred
Excellent 5 years Hand on experience in Big data, ETL Development, and Data Processing
Regards
Team Merito
We are hiring Magento Architect.
Experience - 10 - 15 years
Location - Ahmedabad, Gujarat.
5 Days working
Should have Good command in English.
Responsibilities:
- Minimum 5 to 7 years of experience in Magento Development
- Proficient in PHP/MySql
- Experience on Magento Enterprise & Magento 2.0
- Familiar with technologies including XML, web services, JQuery
- To develop high-end web applications
- To research and implement new technologies
- Working knowledge of shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites
- Should have excellent database design and implementation skills
- Experience in API Integration with 3rd party ERP systems, 3rd party services
- Should have technical bent of mind
- Should have problem-solving, prioritizing tasks, multi-tasking abilities
- Should be able to understand and handle tasks independently
- Ability to work to deadlines & as a team member
Should be having overall years of experience of 7-12 years and having Team management ability.
Hands-on experience of minimum 5 years into Golang.
Proficient exp of minimum 2-3 years into DevOps* - end to end project implementation.
Strong expertise on DevOps concepts like Continuous Integration (CI), Continuous delivery (CD) and Infrastructure as Code, Cloud deployments.
Good experience of minimum 1-3 year into "Terraform".
Good experience of min 6months - 1 year into frontend technology like Vue.js
Good experience or working knowledge in AWS, Docker, Kubernetes, Helm etc.
Senior Software Engineer - Data Team
We are seeking a highly motivated Senior Software Engineer with hands-on experience and build scalable, extensible data solutions, identifying and addressing performance bottlenecks, collaborating with other team members, and implementing best practices for data engineering. Our engineering process is fully agile, and has a really fast release cycle - which keeps our environment very energetic and fun.
What you'll do:
Design and development of scalable applications.
Work with Product Management teams to get maximum value out of existing data.
Contribute to continual improvement by suggesting improvements to the software system.
Ensure high scalability and performance
You will advocate for good, clean, well documented and performing code; follow standards and best practices.
We'd love for you to have:
Education: Bachelor/Master Degree in Computer Science.
Experience: 3-5 years of relevant experience in BI/DW with hands-on coding experience.
Mandatory Skills
Strong in problem-solving
Strong experience with Big Data technologies, Hive, Hadoop, Impala, Hbase, Kafka, Spark
Strong experience with orchestration framework like Apache oozie, Airflow
Strong experience of Data Engineering
Strong experience with Database and Data Warehousing technologies and ability to understand complex design, system architecture
Experience with the full software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization)
Good knowledge of Java
Desired Skills
Experience with Python
Experience with reporting tools like Tableau, QlikView
Experience of Git and CI-CD pipeline
Awareness of cloud platform ex:- AWS
Excellent communication skills with team members, Business owners, across teams
Be able to work in a challenging, dynamic environment and meet tight deadlines
Job Description:
TeamExtn is looking for a passionate Senior Scala Engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.
As a core member of our Special Projects team, you will work on various new projects in a startup-like environment. These projects may include such things as building new APIs (REST/GraphQL/gRPC) for new products, integrating new products with core Carvana services, building highly scalable back end processing systems in Scala and integrating with systems backed by Machine Learning. You will use cutting edge functional Scala libraries such as ZIO. You will have the opportunity to work closely with our Product, Experience and Software Engineering teams to deliver impact.
Responsibilities:
- Build highly scalable APIs and back end processing systems for new products
- Contribute in the full software development lifecycle from design and development to testing and operating in production
- Communicate effectively with engineers, product managers and data scientists
- Drive scalability and performance within our distributed AI platform
- Full software development lifecycle from design and development to testing and operating in production
- Communicate effectively with engineers, product managers and data scientists
Skills And Experience:
- 4+ years experience with Scala, Java or other functional language
- Experience with Akka and Lightbend stack
- Expert with PostgreSQL, MySQL or MS SQL
- Experience in architecting, developing, deploying and operating large scale distributed systems and actor systems
- Experience with cloud APIs (e.g., GCP, AWS, Azure)
- Messaging systems such as GCP Pub/Sub, RabbitMQ, Kafka
- Strong foundation in algorithms and data structures and their real-world use cases.
- Solid understanding of computer systems and networks
- Production quality coding standards and patterns
BONUS SKILLS:
- Experience with functional programming in Scala
- Knowledge of ZIO and related ecosystem
- Experience with functional database libraries in Scala (Quill preferred)
- Kubernetes and Docker
- Elasticsearch
- Typescript, React and frontend UI development experience
- gRPC, GraphQL
Looking for a AWS Architect for our client branch in Noida
Experience: 8+ years of relevant experience
Location: Noida
Notice period : Immediate to 30 days joiners
Must have: AWS, Spark, Python, AWS Glue, AWS S3, AWS Redshift, Sage Maker, AppFlow, Data Lake Formation, AWS Security, Lambda, EMR, SQL
Good to have:
Cloud Formation, VPC, Java, Snowflake, Talend, RDS, Data Bricks
Responsibilities:
- Mentor Data Architect & Team and also able to Architect and implement ETL and data movement solutions like ELT/ETL/Data pipelines.
- Apply industry best practices, security, manage compliance, adopt appropriate design patterns etc
- Able to work and manage tests, monitors, manage and validate data warehouse activity including data extraction, transformation, movement, loading, cleansing, and updating processes.
- Able to code, test and dataset implementation and maintain and define data engineering standards
- Architect, Design and implement database solutions related to Big Data, Real-time/ Data Ingestion, Data Warehouse, SQL/NoSQL
- Architect, Design and implement automated workflows and routines using workflow scheduling tools
- Identify and Automate to optimize the performance.
- Conduct appropriate functional and performance testing to identify bottlenecks and data quality issues.
- Be able to implement slowly changing dimensions as well as transaction, accumulating snapshot, and periodic snapshot fact tables.
- Collaborate with business users, EDW team members, and other developers throughout the organization to help everyone understand issues that affect the data warehouse.
Role |
Senior Developer- UI path |
Education |
B.E |
Certification |
Advanced certification in UI Path |
Experience |
4-6 years of relevant experience |
Skills |
Excel, Email, Web automation, Orchestrator, Queue management, RE framework, Automating terminal, mainframes in AS400 Automating ERP tools- SAP, JDE Dynamic coding, reusable components |
Other skills |
Exposure on SQL, API, PDF extraction, VBA and ERP tools |
Project management |
JIRA, Git hub or similar tools |
Moreover, technical support needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree/Diploma in computer science or information technology.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
The Solar Labs was founded by IIT alumni in 2017 to accelerate solar adoption in the world. Our products empower the solar industry to help it succeed. We develop software that helps solar installers and developers in designing more optimized solar PV systems, increase energy yield per panel installed, reduce cost of installations and create quotations and reports for clients within 20 minutes. The software has been used to estimate 1200 MW+ of solar capacity across India and serves some of the largest companies in the world including Tata Power, Adani Solar, Renew Power and hundreds of MSMEs.
When we succeed, the solar industry wins, and the world wins.
About the Product :
It's a 3d simulation software, to replicate rooftops/commercial sites, place solar panels and generate the estimation of solar energy.
Roles And responsibilities :
- To find out the features offered by other similar software and to collaborate with developers on implementing the same.
- Develop new features and ideas to make product better and user centric.
- Continuous look-out for new and creative solutions to implement new features or improve old ones.
- Create algos from scratch and implement them in the software.
Who can apply?
- 1-2 years of experience in any 3d software development (three js, unity, unreal, openGL)
- Strong Data structure and Algorithm knowledge
- Strong Aptitude and Reasoning
- Good understanding of mathematical formulas.
- Although we are not language centric but knowledge of javascript is preferred (specially 3D javascript libraries)
- Strong drive to learn new technologies as we are constantly evolving
- Cloud experience with AWS/Google Cloud is a big plus.