
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

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Ideal Candidate
At least 8+ years of experience in Product design
Preferred Qualifications:
Bachelor’s degree in engineering or a related field
Advanced degree in UX design, HCI, or related design fields
At least 5 years of experience designing for data product or B2B SaaS experiences
At least 5 years with working with a variety of business partners and delivering outcomes
At least 5 years with familiarity with design and prototyping tools, such as Figma
At least 2 years of familiarity with working and contributing to an established design system
Job Title: PROJECT COORDINATOR
Job Type - Full Time
Location – Indore
Summary/Objective:
The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. The role involves collaborating with various teams, handling customer feedback, and maintaining high-quality website deliverables.
Responsibilities/Duties:
1. Customer Data and Project Management:
· Effectively manage customer data and all the related information.
· Ensure accurate documentation and organization of work flow details.
· Collaborate with the Design team for creating mockups and visuals.
· Communicate design concepts and seek customer approval via email correspondence.
2. Development and Progress Tracking:
· Liaise with the Development team to facilitate smooth task flow.
· Monitor and track work progress, ensuring adherence to timelines.
· Verify websites to ensure alignment with customer requirements.
3. Testing and Quality Assurance:
· Coordinate with the Testing Department to assess task status and identify bugs.
· Collaborate with team members to address and resolve identified issues.
· Ensure rigorous testing to maintain high-quality website deliverables.
4. Customer Engagement and Feedback:
· Deliver beta versions of websites to customers for review and feedback.
· Collaborate with team members to implement customer-suggested changes to beta websites.
· Act as a point of contact for customer feedback and promptly address their concerns.
· Need to communicate with customers over email for their concerns and changes
5. Website Deployment and Live Process:
· Manage the transition from beta to live website by following customer approvals.
· Oversee the live website deployment process, ensuring a seamless transition.
· Implement customer-requested changes post-approval, ensuring a polished final product.
6. Product Management:
· Effectively manage and Upload customer and vendor product information.
· Collaborate with the team to ensure accurate representation of products on the website.
· Update and maintain product details to provide up-to-date information to customers.
7. Website Maintenance and Continuous Improvement:
· Facilitate day-to-day website changes and improvements to enhance user experience.
· Proactively identify opportunities for website optimization and suggest improvements.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
· Good to have IT background.
Experience:
· 2 to 3 years of experience as a Project Coordinator role.
· Experience in IT sector is must.
Skills:
· Clearly articulate ideas and project requirements.
· Foster open and transparent communication within the project team.
· Prioritize tasks and manage time efficiently.
· Handle multiple tasks simultaneously without compromising quality.
· Be proactive in identifying potential problems and addressing them promptly.
· Navigate unforeseen challenges with flexibility and resilience.
· Ensure accuracy in project documentation and data management.
How to Apply:
Kindly send your updated resume
Contact us:
Avalon Solutions Pvt. Ltd.
PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP
www.AvalonSolution.com
Job Title: Senior Manager – Learning & Development (HR)
Location: BKC, Mumbai
Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.
Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.
Key Responsibilities:
- Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
- Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
- Promote a culture of continuous learning, high performance, and organizational excellence.
- Identify critical skill gaps and build leadership and capability development programs.
- Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
- Mentor, guide, and develop HR team members to ensure consistent learning outcomes.
Key Competencies:
- Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
- Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
- Demonstrated ability to manage, coach, and build high-performing teams.
- Experience in managing large sales or business teams from a capability-building perspective.
Job Description :
We’re looking for a Full Time Project Manager (Payments & Crypto) to oversee initiatives around payment infrastructure, digital wallets, and blockchain integrations. You’ll coordinate between technical, product, and business teams to ensure smooth execution of payment and crypto-related projects.
Responsibilities
• Manage and track progress of ongoing payment and crypto projects.
• Coordinate between product, engineering, design, and compliance teams.
• Set timelines, milestones, and deliverables for payment feature rollouts.
• Report project updates and performance metrics to leadership.
• Identify risks, dependencies, and opportunities for optimization.
Requirements
• 2+ years of experience managing fintech, payments, or blockchain projects.
• Strong understanding of payment gateways, wallets, and crypto ecosystems.
• Excellent communication and stakeholder management skills.
• Hands-on experience with tools like Jira, Asana, or Notion.
In this role, you will:
• Troubleshoot Complex / escalated network issues
• Participate in Major Incident Management conference calls and associated bridge-lines
• Work on tickets escalated from Tier 2 Support
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• Work with Advanced technology functions (priority support) / Cisco TAC
• Work like an SME for the entire network infra of the bank suporting technologies like routing/switching/F5/Firewalls/Proxies.
• Mentor / train tier-1 / tier-2
• Open Change controls and emergency break-fix Change Records
• Engage Cisco (NOC and HTTS) Support
• Work on Sniffer/ Infinistream capture
• troubleshoot issues related to Firewalls/Load Balancers/Proxy appliances
• Work with vendors / vendor escalations (on complex issues)
• Functionally aligned to the manager and work closely
Desired Qualifications:
Must Have Banking experience
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• Excellent understanding on Routing & Switching concepts (RIP / OSPF / BGP)
• Ability to quickly analyze and troubleshoot data and voice network outages. Resolve Large admin/Enterprise issues for the bank.
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• Experience on Arista hardware is a plus.
• Excellent Customer Service Skills and communication skills.
• Ansible knowledge is a plus
• Mandatory - CCNA and (At least one CCNP Level Test Completed, CCNA Specialties, F5, MCSE)
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Creating, maintaining reports and presenting it to stakeholders.
- Managing large amounts of calls and emails, and social media, if required.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Providing accurate, valid and complete information by using the right methods/ tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
- Strong customer handling skills on phone and email.
- Familiar with CRM systems and practices.
- Prior experience with Freshdesk and Magento would be a plus.
- Customer orientation and ability to adapt/ respond to different types of people.
- Excellent communication skills ( both written and verbal ).
- Ability to multitask, prioritize and manage time effectively.
- Empathy and Compassion.
- Punctuality.
- Ability to stretch long hours and work for the bigger vision of the company.
- Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Passionate about getting things done mindfully, rationally.
Good understanding of OOPS and Data structures
Proficiency in Python with at least 3-4 years of relevant experience
Solid understanding and deep knowledge of Flask, Docker, REST API's.
Knowledge of Databases - PostgreSQL
Working experience with Test Driven development
**Good to Have:**
Knowledge of Redis, Celery
Knowledge of Microsoft Azure.
End to End application Design, Development and Deployment
**Responsibilities:**
Interact and identify the gaps that exist between various products used in Airprobe and their needs.
Architect and build applications to address those gaps.
Create and improve the design, analytics, coding and testing for high-quality software and new products.
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Hi , Greeting form LMV Investment Services Pvt Ltd!!
Looking for TEAM LEADER- FEMALE !!!!
Job Description:
We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.
Roles and Responsibilities:
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- Education Qualification: Graduate any stream.
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Job brief
We an Education Technology Company and we are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
We deal with business to business and our sales are handled from the office itself (no travelling required)
Job Responsibilities:
- Builds business by identifying and selling prospects; maintaining relationships with clients.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
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- Negotiation
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- Meeting Sales Goals
- Creativity
- Sales Planning
- Independence
- Motivation for Sales
- Develop & implement account plans, business capture strategies and proposals.
- Undertake executive-level engagement with target customer to present the product & relate it to business growth prospects.
- Derive and close business opportunities with target accounts
- Lead & manage Product Presentations.
- Establish, develop and manage key relationships towards business growth.
















