Amazon Web Services (AWS)Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role: HR (Tech Recruitment, Operations & Team building)
About ProductNova:
ProductNova is a fast-growing product development startup. We are a team of Product and Business Growth Experts enabling organizations in building new Product Portfolios, Transform into Product organizations, Identify business opportunities, Innovate and Scale Businesses.
For early-stage organizations and startups, we shape Ideas into Products, Identify the right customer base and Product Market fit, Define the product, provide Marketing and Sales Enablement, Plan the GTM, Launch, Iterate and Scale.
For established organizations, we Transform them into Product Organizations, Identify business & product areas to scale and help Revamp the products across new regions and customer segments. We enable innovation, Build new Product Portfolios and help grow the businesses Exponentially.
At ProductNova, we are part of our customer journey from initial ideation, product proposal, market research & analysis, detailing, development, launching and scaling together.
We are building our own B2B SaaS products.
The Role:
We are looking for a talented, committed and an ambitious HR Recruiter & Team Manager who can join our team, contribute, learn and grow. Your responsibilities include Sourcing, Screening, and Selecting qualified candidates, Coordinating Interviews, Managing the Hiring process, Day to day HR operations, Policy definition and Implementation and Team Engagement. We prefer candidates who possess excellent communication and interpersonal skills, with a keen eye for talent and proven experience in recruitment, HR processes and policies.
Responsibilities:
Tech Recruiting
- JD Creation - Understand and align with the Leadership team to create relevant and precise JD for each role.
- Sourcing - Consistent Sourcing through various tech job portals and platforms.
- Screening - Hands on Screening of the resumes and identify the quality of the candidates and filter based on Role fit, Experience and affordability.
- Conduct and Co-ordinating Interviews - Conduct and Co-ordinate both online and offline interviews.
Coordinate, Collaborate and ensure a smooth E2E interview process. Manage excellent End to End hiring process to maintain the quality, trust and integrity of the company and the candidate.
Team Engagement and Team Building
- Promote team engagement through planned initiatives and collaborative team-building activities
- Manage HR operations, ensuring effective workflows and policy compliance
- Act as primary point of contact (POC) for employee grievances and facilitate timely resolutions
- Ensure consistent implementation of HR policies to uphold fairness and organizational culture
Policy Definition, Creation and Implementation
- Define HR policies aligned with organizational values, compliance standards, and employee needs
- Develop comprehensive policy frameworks through stakeholder collaboration and legal benchmarking
- Implement policies effectively across departments, ensuring clear communication and adoption
- Monitor policy impact and make iterative improvements to maintain relevance and fairness
Manage Career Growth Process
- Design and communicate clear career paths for various roles within the organization.
- Oversee performance appraisal processes to identify growth opportunities and career advancement potential.
- Provide resources and tools for self-assessment, career planning, and professional growth.
Requirements:
Experience
- Min 2+ years of experience in Tech recruitment and HR operations and team management, preferably in a startup or technology-driven environment
- E2E Technical Recruiting, HR processes, policies and Team Managing Experience
Recruiting Expertise
a. Proved Expertise in understanding of recruitment principles, methodologies, and best practices
b. Good knowledge of Tech talent acquisition strategies
c. Ability to qualify candidates based on Effective filtering and Resume Analysis.
Technical Proficiency
a. Familiarity with Google workspace, Linkedin, Naukri, Indeed and related software
a. Strong and Excellent communication skills and interpersonal skills with the ability to articulate ideas and influence candidates without authority
b. Strong collaboration skills to work effectively with cross-functional teams
c. Strong understanding of team dynamics and group behavior
d. Ensuring smooth interview process for the candidates
e. Uphold the value of the company under all circumstances
Education
a. Bachelor's degree in HR or Related field
b. MBA in HR or Related field
Join our fast-paced and entrepreneurial environment to make a significant impact in shaping the future workforce of our organization. If you are a strategic thinker, growth enthusiast, and passionate about recruiting right candidates, managing and growing them, we would love to hear from you.
Strong Product, UI/UX Designer with focus on eCommerce / Quick Commerce
Mandatory (Experience 1) - Must have a 4+ YOE in Product Design, with atleast 2+ years in a early-stage / mid-sized B2C Product startup
Mandatory (Experience 2) - Should have 2+ YOE in an eCommerce / Quick Commerce Company (Past experience considered)
Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes
Mandatory (Portfolio) - Strong portfolio of UI + UX Designs (Both needed) for Top B2C eCommerce / Quick Commerce (Including case studies, Wireframing, prototypes, Research etc)
Mandatory (Company) - Good eCommerce / Quick-Commerce Company or Top B2C Fin-Tech Products
Kubernetes- Experience comparable to DevOps SIRE providing SME-tevel application or platform support with responsibility for designing and automating operational procedures and best practices
-Experience writing python and shell scripts to perform health checks and automations
- Experience with Linux System Administration (preferably Red Hat)
- Hands-on experience with multi-tenant hosting environments for middleware applications (for example: centrally managed platform or infrastructure as a service)
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- Independent problem-solving skills, self-motivated, and a mindset for taking ownership
- A minimum of 5 years of infrastructure production support or DevOps experience
Additional Technical Skills
Experience with broker-based messaging infrastructure such as Apache Kafka, IBM MQ (or similar technology like ActiveMQ, Azure Service Bus) including configuration and performance tuning
Experience with public/private cloud and containerization technologies (e.g. Kubernetes)
Experience with Agile development methodology, Cl/CD and automated build pipelines
Experience with DevOps methodology (e.g. Phoenix Project)
Experience with tools such as Jira, Confluence and ServiceNow
Experience working with JSON, XML, Google Protocol Buffers, Avro, FIX
Experience with troubleshooting tools such as TCPdump and Wireshark
Experience with NoSQL databases such as MongoDB and Redis interest and understanding of emerging IT trends
Experience with system architecture design
Job Title: Accounts Consolidation and Reporting Manager
Location: Mumbai
Department: Finance & Accounts
Reports To:
Job Purpose:
The Accounts Consolidation and Reporting Manager will oversee the consolidation of financial data from various departments and projects within the engineering and construction company. This role is responsible for preparing accurate, timely financial statements, ensuring compliance with accounting standards, and providing comprehensive financial reporting to senior management.
Key Responsibilities:
1. Financial Consolidation:
o Consolidate financial data from multiple business units and projects to prepare consolidated financial statements, ensuring accuracy and completeness.
o Manage month-end and year-end closing processes, ensuring all financial data is consolidated on time.
2. Financial Reporting:
o Prepare and present monthly, quarterly, and annual financial reports, including profit & loss statements, balance sheets, and cash flow statements.
o Provide detailed analysis of financial performance, including variance analysis against budget and prior periods.
3. Compliance & Internal Controls:
o Ensure compliance with accounting standards, company policies, and regulatory requirements in all financial reporting activities.
o Develop and maintain internal controls to safeguard financial data and ensure the integrity of financial information.
4. Collaboration with Project Teams:
o Work closely with project managers and departmental heads to gather financial data and ensure that project-specific costs are accurately reflected in the consolidated reports.
5. Audit & Financial Reviews:
o Support internal and external audits by providing required documentation and ensuring financial records are audit-ready.
o Assist in identifying any financial discrepancies and work to resolve them in a timely manner.
Key Requirements:
· Education:
o Bachelor’s degree in Finance, Accounting, or related field.
o CA is Mandatory.
· Experience:
o At least 10+ years of experience in financial consolidation and reporting within the engineering or construction industry.
· Skills:
o Strong understanding of financial consolidation, reporting, and accounting principles.
o Proficient in SAP and MS Excel.
Python
DjangoJob Responsibilities:
● Design, test, and build scalable backend python services
● Closely collaborate with marketing and product teams to build innovative, robust, and easy-to-use features that serve.
● Developing high-quality code based on detailed designs that cater to the product requirements.
● Responsible for troubleshooting, testing, and maintaining the core product software and databases to ensure strong optimization and functionality
Required Skills:
● Degree in Computer Science, Software Engineering or equivalent.
● Minimum 3+ years experience in software development.
● Expertise in Python 3.7, Django 2.2+, and REST APIs.
● Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
● Hands-on, self-starter, capable of working independently
● True love for technology and what you do
● Maniacal attention to detail
NodeJS (Node.js)We are hiring a SAP BTP CAPM Consultant with a minimum of 6 years of experience in building applications using SAP’s Cloud Application Programming Model (CAPM). Strong hands-on experience with Node.js or Java in BTP, OData services, and deployment in Cloud Foundry is required. Experience with SAP HANA DB and BAS (Business Application Studio) is preferred.
NodeJS (Node.js)- 5+ years of experience in backend development with a strong focus on Node.js and TypeScript.
- Strong understanding of Node.js frameworks.
- Proficiency in TypeScript, with experience in building scalable applications.
- Solid understanding of RESTful API design, WebSocket, and asynchronous programming patterns.
- Experience with databases (SQL/NoSQL), including MySQL, MongoDB, Redis, etc.
- Familiarity with blockchain technologies and cryptocurrency exchanges is a plus.
- Strong knowledge of security principles and best practices for web applications.
Roles & Responsibilities -
The business development executive will be primarily responsible for generating new business for the company alongside the Head of Global Business Development. Daily responsibilities will include:
- Lead generation via an existing network, B2B portals and other online/offline mediums
- Market research & analysis to figure out the obtainable market between the various geographies that we operate in
- Work collaboratively with the existing team and exhibit a solid pre-sales function, right from RFP, business analysis and submission of proposals.
- Identify sales tactics and close deals on a fast-paced level to gain maximum traction and growth in your success ladder
- Communicate with all the stakeholders and build a cohesive environment for teammates and the clients.
Pre-requisites -
1-2 years of experience working in an IT services-based organization
Profound knowledge of systems and new-age technologies used for delivering applications in current times
Graduate or Post Graduate from any Tier 1 institution across Pune/Mumbai or other locations
Excellent written, verbal and negotiation skills
Profound email & business language proficiency to communicate in the international market
Experience in servicing international clients across USA, UK, EU, Asia-Pacific & Middle-east
Flexibility to work across various time zones
This is a full-time position in the office. But hybrid with WFH twice a month can be allowed.
What do we offer?
Growth-led inclusive environment. Ideas to impact. Good compensation but great incentives.
- Write content for website funnels, web pages, blogs & marketing
- Create website content that is accurate, attention-grabbing, well-researched, and meets the needs of international clients
- Edit, proofread work to ensure high editorial standards are met across all content outputs
- Collaborate with creative, product, marketing teams to assess project needs and help with messaging
- Speak with internal, external stakeholders to learn about their content needs, develop and implement brand guidelines
- Work closely with the accounts, design teams to brainstorm ideas & create concepts, develop messaging
- Assist in other aspects of the creative or research processes to create accurate content and maximize growth
- Stay current on trends and competitors within the editorial sphere
- See projects through the whole creative lifestyle, from inception to deployment (digitalyards.in)
Working as part of the Aurum PropTech digital team, the right candidate will spearhead our digital product proposition as a product manager and will be responsible for product planning, delivery and marketing throughout the product lifecycle. The right candidate will develop a strategy, vision and roadmap for the product based on input from internal stakeholders, customers, market research and their industry insight. They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard. They will develop a forecast for the product based on input from marketing, sales, market analysts and their own experience and manage its delivery. They will identify the key benefits and value of products. This will be used to create and maintain marketing plans and collateral (including web updates, product training materials, pricing strategy and sales training).
The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
Product Manager Responsibilities:
• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
• Propose a product marketing plan and budget and then deliver against it
• Write Product Requirements and Market Requirements documents
• Work with internal stakeholders and third parties to assess and establish partnerships
• Be the recognized expert in the business on the product, the market, relevant technology and the competition.
• Develop core positioning and messaging for the product
• Perform product demos to customers and develop relationships with key clients for the B2B segment
• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
• Set pricing to meet revenue and profitability goals
• Monitor, report and improve product performance
• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
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Full Stack Developer - Averlon