Cutshort logo
fabric logo
Technical Support Specialist
Technical Support Specialist
fabric's logo

Technical Support Specialist

Divya Achtani's profile picture
Posted by Divya Achtani
3 - 7 yrs
₹3L - ₹10L / yr
Remote only
Skills
Technical support
Tech Support
skill iconAmazon Web Services (AWS)
API
Debugging

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

  • Provide excellent customer service to Commerce Fabric’s customers
  • Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
  • Updates Account Manager with any escalated issues 
  • Highlights any consistent issues and themes to Technical Support Team Lead
  • Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
  • Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
  • Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

  • Full-time bachelor’s degree
  • 2-4 years of customer-facing experience with global customer exposure in a technical support role
  • Ability to work in shifts outside normal business hours
  • Excellent written and verbal communication skills in English with an ability to build relationships.
  • Experience working with different operating systems including Windows and Mac OS
  • Experience with ticketing systems Zendesk and JIRA
  • Ability to work independently
  • Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About fabric

Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Fabric is a modern commerce platform that gives retailers tools to create world-class shopping experiences for mid-market enterprises. We champion a new, harmonious way of doing business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations, and in our globally distributed team that genuinely cares about its customers. Our founders directed groundbreaking commerce initiatives at Amazon, Staples, Google and eBay. We're growing fast and looking for more awesome people to join us.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Divya Achtani
Profile picture
Jackie Sobhani
Profile picture
Aleezeh Ahmad
Profile picture
Lisa Fernandes

Company social profiles

bloglinkedin

Similar jobs

HireTo
at HireTo
1 video
Rishita Sharma
Posted by Rishita Sharma
Indore
4 - 6 yrs
₹12L - ₹15L / yr
skill iconReact.js
skill iconPython
skill iconDjango
FastAPI
skill iconNodeJS (Node.js)
+2 more

Job Title: Tech Lead (Backend Heavy)

Location: Onsite – Indore (Vijaynagar), MP, India

Experience: 4–6 Years

Notice Period: Immediate to 30 days preferred


Company Overview

Kuvaka Tech builds scalable, high-performance products across Web2 and Web3 ecosystems. We operate in a fast-paced startup environment, focusing on delivering efficient, production-ready solutions within tight timelines.


Role Overview

We are looking for a Tech Lead who is backend-heavy, highly product-driven, and capable of owning end-to-end technical execution. The ideal candidate should be comfortable working across multiple backend stacks, while also having enough frontend understanding to unblock issues independently.


This role requires someone who can solve problems proactively, handle technical blockers without unnecessary escalations, and drive projects efficiently in a startup environment.


Key Responsibilities


Technical Ownership

  • Take end-to-end ownership of projects from planning to deployment
  • Ensure timely delivery under tight deadlines
  • Maintain high standards of code quality, scalability, and performance

Backend Development (Core Focus)

  • Design and build scalable backend systems using Python and other backend stacks
  • Architect APIs, services, and data flows for high-performance applications
  • Handle complex technical challenges independently

Frontend Awareness

  • Possess working knowledge of frontend technologies (React.js / Next.js)
  • Be capable of debugging and resolving frontend issues when required

Problem Solving & Execution

  • Identify and resolve technical blockers independently before escalation
  • Drive solutions with a cost-efficient and time-efficient approach
  • Optimise system performance and architecture

Innovation & Product Thinking

  • Contribute new ideas and technical improvements
  • Think from a product perspective, not just implementation
  • Continuously improve processes and delivery speed

Collaboration & Leadership

  • Work closely with cross-functional teams (Product, Design, Engineering)
  • Communicate effectively with stakeholders
  • Guide junior developers when required

Required Skills-


Core Technical

  • Strong experience in Python (Django/FastAPI preferred)
  • Experience with multiple backend stacks (Node.js, etc. is a plus)
  • Solid understanding of system design, APIs, and databases

Frontend Understanding

  • Hands-on or working knowledge of React.js / modern frontend frameworks

Engineering Mindset

  • Strong problem-solving skills
  • Ability to handle pressure and tight deadlines
  • Experience working in startup environments

Ideal Candidate Profile

  • 4–6 years of experience in product-based or startup environments
  • Has worked on multiple projects end-to-end
  • Highly productive, proactive, and ownership-driven
  • Strong communication skills
  • Ability to take initiative and make decisions independently
  • Focused on efficiency, scalability, and execution speed

What We’re Looking For

  • Someone who doesn’t wait for instructions but takes initiative
  • A problem solver who fixes issues before they escalate
  • A tech-driven thinker with strong execution capability
  • Comfortable in fast-moving, high-pressure startup setups

Hiring Process

  • HR Round
  • Assignment
  • Technical Round
  • Cultural Fit Round
  • Founder’s Call
Read more
RaptorX.ai
at RaptorX.ai
4 candid answers
Parminder Kaur
Posted by Parminder Kaur
Hyderabad
3 - 5 yrs
₹4L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
TypeScript

As a Frontend Developer, your responsibilities will include:

  • Developing new user-facing features using React.js and integrating with backend services.
  • Building reusable components and front-end libraries for future use.
  • Translating designs and wireframes into high-quality code.
  • Optimizing components for maximum performance across a broad spectrum of web-capable devices and browsers.

Key Performance Indicators:

  • Efficiency and quality of the code developed.
  • Adherence to project timelines and delivery milestones.
  • Positive stakeholder feedback on usability and design.
  • Continuous improvement and adoption of best practices in frontend development.


Prior Experience Required:

  • Minimum 3+ years of experience in frontend web development.
  • Proficient in JavaScript, including DOM manipulation and the JavaScript object model.
  • Extensive experience with React.js and its core principles.
  • Strong proficiency in HTML5, CSS3, and modern frontend development tools.
  • Experience with popular React.js workflows (such as Redux).
  • Familiarity with newer specifications of EcmaScript.
  • Experience with data structure libraries (e.g., Immutable.js).
  • Good understanding of RESTful APIs and modern authorization mechanisms (e.g., JSON Web Token).
  • Good to have: Experience with TypeScript and Next.js.

Location:

Hyderabad


Collaboration:

The role involves working closely with backend developers, UI/UX designers, and project managers to deliver seamless, high-quality web applications.


Salary:

Competitive, based on experience and market standards.


Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.


Language Skills:

  • Strong command of Business English, both verbal and written, is required.


Other Skills:

  • Excellent problem-solving skills.
  • Looking for perfection in development
  • Taking Ownership and Accountability in a fast-paced environment.
  • Proficiency in code versioning tools, such as Git.
  • Knowledge of modern frontend build pipelines and tools.
  • Experience with responsive and adaptive design.


Additional Requirements:

  • Portfolio of previous projects that demonstrates expertise in frontend development.
  • Familiarity with agile methodologies.
  • Strong teamwork skills, with the ability to collaborate effectively with colleagues and clients across diverse teams.


Employer:

About RaptorX

RaptorX is a fintech startup focused on redefining fraud detection and prevention in real time for banks, financial institutions, and digital platforms. Backed by top-tier investors, including senior technology leaders from Google, Microsoft, and Peak XV Partners, RaptorX leverages advanced AI models for anomaly detection, and high-throughput architecture to stay ahead of sophisticated fraud patterns.

Read more
Navi Mumbai
8 - 10 yrs
₹8L - ₹11L / yr
AutoCAD
SolidWorks
Autodesk Revit

Role Objective: To lead, manage, and direct the entire Façade Design Department, ensuring the

delivery of innovative, high-quality, and commercially viable façade solutions. This senior role is

accountable for the department's overall performance, strategic direction, resource management,

and technical governance, ensuring full alignment with the company's corporate objectives.

Key Responsibilities & Accountabilities:

 Departmental & Strategic Leadership:

o Assume full responsibility for the operational management of the Façade Design

Department, including budgeting, resource allocation, and workflow optimization.

o Develop and implement departmental strategies, technical standards, and quality

control protocols to enhance efficiency and innovation.

o Provide decisive leadership and mentorship to the entire design team, including

Senior Façade Designers, fostering a culture of technical excellence.


 Technical & Project Oversight:

o Hold ultimate accountability for the technical integrity, quality, and timely delivery

of all façade design projects, from conception to final execution.

o Provide expert oversight and final authority on complex design challenges,

ensuring all solutions meet the highest performance and regulatory standards.

o Ensure that rigorous performance assessments and quality checks are consistently

applied across all projects.

 Stakeholder & Client Management:

o Act as the company's senior technical representative in high-level negotiations and

strategic discussions with key clients, architects, and contractors.

o Collaborate with other department heads to ensure seamless integration between

design, sales, and project execution teams.

 Innovation & Continuous Improvement:

o Drive the research, evaluation, and implementation of cutting-edge façade

technologies, materials, and design methodologies.

o Ensure the department maintains a deep and current understanding of all local

and international building codes and regulations.


Mandatory Candidate Profile:

 Education: A Bachelor's degree in Civil Engineering or a related field is mandatory. A

Master’s degree or a professional certification in Project Management is highly preferred.

 Experience: A minimum of 12-15 years of extensive experience in the façade industry, with

at least 5 years in a proven leadership or managerial capacity.


 Technical Knowledge & Skills: The candidate must possess profound expertise in a wide

variety of façade materials and systems, complemented by outstanding leadership,

communication, and project management skills.

Reporting Structure:

 The position reports to the Head of Façade Design.

Read more
Insurance company
Insurance company
Agency job
via Job stop by Mahak Aswani
Bengaluru (Bangalore)
1 - 10 yrs
₹2L - ₹4L / yr
Sales

Job Title: Field Sales Executive – Insurance

Location: mg road bangalore

Job Type: Full-Time

Experience Required: minimum-1year exp in Field Sales(in any industry)

Industry: Insurance (Life/Health/General Insurance)

Reporting To: Sales Manager / Branch Head

Job Summary:

We are seeking a motivated and dynamic Field Sales Executive to join our growing insurance team. The ideal candidate will be responsible for acquiring new customers, building strong client relationships, and promoting insurance products (life, health, or general). This is a field role that involves meeting prospects, explaining policies, and closing sales.

Key Responsibilities:

  • Identify and generate leads through cold calling, networking, and field visits
  • Meet prospective clients and understand their insurance needs
  • Explain policy features, benefits, and pricing clearly and accurately
  • Recommend suitable insurance plans based on customer profiles
  • Achieve monthly/quarterly sales targets
  • Maintain strong follow-up with clients for documentation and policy issuance
  • Build and nurture long-term customer relationships
  • Maintain accurate records of sales, leads, and customer interactions
  • Participate in promotional activities, campaigns, and training sessions

2 wheeler is mandate

Job Type: Full-time

Pay: ₹200,000.00 - ₹450,000.00 per year

Application Question(s):

  • Do you have two wheeler?

Experience:

  • Field sales: 1 year (Required)

Work Location: In person

Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Sukhdeep Singh
Posted by Sukhdeep Singh
Remote only
8 - 9 yrs
₹12L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconNextJs (Next.js)
skill iconHTML/CSS
+1 more

Job Description: React JS Developer (8+ years) with Strong Next JS Experience

Location: Remote/Gurgaon (GGN)

Shift: 5:30 pm to 2:30 am

Maximum Budget: 15 LPA

We are looking for a highly skilled and experienced React JS Developer with a strong background in Next JS. As a React JS Developer, you will be responsible for developing high-quality web applications using React JS and Next JS frameworks. This is a remote position with an option to work from our office in Gurgaon.

Responsibilities:

  • Develop responsive web applications using React JS and Next JS frameworks.
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Translate designs and wireframes into high-quality code.
  • Write clean, maintainable, and efficient code.
  • Ensure the performance, quality, and responsiveness of applications.
  • Identify and address performance bottlenecks.
  • Participate in code reviews to maintain code quality standards.
  • Troubleshoot and debug issues reported by the QA team or end-users.
  • Stay up-to-date with the latest industry trends and technologies related to React JS and Next JS.
  • Mentor junior developers and provide technical guidance when needed.
  • Work in a fast-paced, agile development environment.

Requirements:

  • Minimum 8 years of experience as a React JS Developer.
  • Strong hands-on experience in Next JS is a must.
  • In-depth knowledge of React JS and its core principles.
  • Proficient understanding of web markup, including HTML5, CSS3.
  • Familiarity with RESTful APIs and asynchronous request handling.
  • Experience with popular React JS workflows (such as Redux).
  • Familiarity with code versioning tools such as Git.
  • Experience with optimizing web applications for maximum speed and scalability.
  • Excellent problem-solving and analytical skills.
  • Good communication and interpersonal skills.
  • Ability to work independently as well as in a team.
  • Immediate joiners preferred.

We offer a competitive salary package with a maximum budget of 15 LPA, commensurate with skills and experience. This is an excellent opportunity to join a dynamic team and work on challenging projects in a remote or Gurgaon-based environment.

If you meet the above qualifications and are eager to contribute to our organization's success, please submit your resume and portfolio. We are looking for immediate joiners, and the selection process will be expedited for such candidates.

Read more
B2B HR Saas Product | Gurugram
B2B HR Saas Product | Gurugram
Agency job
via Unnati by Sarika Tamhane
NCR (Delhi | Gurgaon | Noida)
5 - 10 yrs
₹15L - ₹25L / yr
Engineering Management
Engineering Manager
Technical Architecture
Technical lead
Tech lead
+13 more
An excellent opportunity for enterprising professionals to work with one of the finest SaaS companies, aimed at making life easier for every employee and employer!

Our client is an HR and payroll Saas product company built for the modern workplace. They provide a wide range of services that include automated recruitment and candidate management, digital assessment tools and analytics, leave, payroll and performance management, exit management and employee engagement among other features.
 
The company is ISO/ IEC 27001:2013 certified and works with leading startups as well as bigger corporate clients. The team is founded and led by business and tech experts who bring with them more than 2 decades of experience in sales, marketing, business management and digital transformation. The company provides a seamless experience to their clients by building an easy employee management system directly affecting their culture and workplace positively.
 
As the EngineeringManager, you will be a part of a world class team building world class disruptive product, that is high-performing and makes an impact in people's lives.

What you will do:
  • Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
  • A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
  • Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
  • Data Driven: Maintaining a track record of data driven decision making
  • Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
  • A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
  • A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
  • A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
  • Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.

 

What you need to have:

  • Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
  • 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
  • Experience with managing people and projects is a must
  • Expertise in J2EE server technologies
  • Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
  • Experience with high performance websites catering to high daily traffic is a plus
  • Excellent teamwork skills, flexibility, and ability to handle multiple tasks
  • Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
  • Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
  • Exceptional design and architectural skills
  • Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
Read more
BotCart
at BotCart
3 recruiters
Akhil Varyani
Posted by Akhil Varyani
Remote only
0 - 5 yrs
₹1.2L - ₹3L / yr
User Interface (UI) Design
User Experience (UX) Design
skill iconAdobe XD

Responsibilities:
• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using boards, process flows, user flows, sitemaps, etc.
• Design GUI elements like menus, tabs, widgets, page navigation buttons, etc.
• Develop UI mockups and prototypes that clearly illustrate how sites, app function and look like.
• Create original graphic designs (Images, sketches, etc.)
• Identify and troubleshoot UX problems
• Prepare and present rough drafts to internal teams and key stakeholders.

Requirements:
• Proven work and portfolio of design projects
• Up-to-date knowledge of wireframe tools, design software, and design trends.
• Team-spirit; good communication skills to collaborate with various clients, stakeholders.
• Good time-management skills

https://angel.co/jobs/signup?job_listing_id=1178914&;slug=adalin-labs&source=company+profile&source_content=apply_button">Apply now
Read more
Clarigo Infotech Private Limited
Prachi Patidar
Posted by Prachi Patidar
Indore
2 - 4 yrs
₹2L - ₹5L / yr
skill iconiOS App Development
ios developer
skill iconObjective C
skill iconSwift
Xcode
+1 more
We are looking to hire a talented iOS Developer to design, build, and maintain the next generation of iOS applications.

Responsibilities-

  • Design and build applications for the iOS platform
  • Ensure the performance, quality, and responsiveness of applications
  • Collaborate with a team to define, design, and ship new features
  • Identifying potential problems and resolving application bottlenecks.
  • Fixing application bugs before the final release.
  • Publishing application on App Store.
  • Maintaining the code and atomization of the application.
  • Designing and implementing application updates.

Skills-

  • Proficient with Swift, Xcode, and Cocoa Touch.
  • Experience with offline storage, threading, and performance tuning
  • Familiarity with RESTful APIs to connect iOS applications to back-end services
  • Knowledge of other web technologies and UI/UX standards
  • Understanding of Apple’s design principles and interface guidelines
  • Knowledge of low-level C-based libraries is preferred
  • Familiarity with cloud message APIs and push notifications
Experience Required: 2 to 4 Years

Location: Indore

Immediate Joiners are preferred.

Company website- www.clarigoinfotech.com
Read more
Bijnis
at Bijnis
2 recruiters
Vidhyotma Singh
Posted by Vidhyotma Singh
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹10L - ₹23L / yr
skill iconReact.js
skill iconRedux/Flux
skill iconReact Native

Responsibilities:

  • Build the foundation of our supply side (enterprise) product from scratch. Maintain high standards of pixel perfect Ui’s and efficient User Experiences. 
  • Our Supply Side ecosystem involves a plethora of products such as Catalog Management, Analytics Dashboard, Orders Processing, Finance Reconciliation, Notification centres etc. Develop a deep understanding of the mentioned use cases and build the systems for scale.
  • Coordinate with Product managers, Product Designers & Backend Developers and outline sprints and tasks on a weekly basis.
  • Conduct Comprehensive Unit tests before passing features to QAs. This requires a good top level understanding of backend infrastructure.
  • Maintain High level of Code Quality and constantly optimize for performance and user experience.
  • Be Collaborative. Self reliant and always keep pushing the limits of your knowledge.

 

Read more
ODeX India solutions private limited
VINIT SHETTY
Posted by VINIT SHETTY
Mumbai
2 - 5 yrs
₹5L - ₹8L / yr
Business Analysis
Product Management
Analytical Skills
Market Research
Planning
• Co-ordinate with Multiple stakeholders for requirement gathering for software development projects. Also provide valuable inputs for the same. • Documentation of the requirement gathering and specifications. Ensuring document signoffs from relevant stakeholders. • Creation of project plan in conjunction with Project Manager. • Translation of functional data to Wire frames post discussion with project manager and Technical Solutions architect. • Co-ordination and inputs with UX design teams for wire frames. • Meeting all deadline with regards to the above and maintaining ethical code of conduct. • Needs to be able to think strategically and also understand business and industry trends • Needs to be a key facilitator within an organization, acting as a bridge between the client, stakeholders and the solution team. • Serves as the Information Owner of applications in the area they support.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos