Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
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About the Role:
We are seeking a talented and motivated L2 Software Development Engineer to join our dynamic team. As an L2 engineer, you will be responsible for designing, developing, and maintaining high-quality software solutions while working closely with cross-functional teams. Your role will include troubleshooting complex issues, implementing best practices, and contributing to the architecture and scalability of our systems.
Key Responsibilities:
- Design, develop, test, and maintain software solutions in accordance with business and technical requirements.
- Write clean, efficient, and well-documented code, following industry standards and best practices.
- Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver new features and improvements.
- Troubleshoot and resolve complex software issues across multiple systems and layers of the stack.
- Optimize application performance, scalability, and security.
- Conduct code reviews, mentor junior engineers, and contribute to continuous improvements in development processes.
- Participate in the full software development lifecycle (SDLC), from requirement gathering to deployment and monitoring.
- Stay updated with emerging trends and technologies in software development and actively contribute to process improvements.
- Document technical specifications, architecture, and development processes.
Skills and Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 1-2 years of experience in software development, with expertise in one or more programming languages (e.g., Python, Java, C++, JavaScript, etc.).
- Strong knowledge of object-oriented design, algorithms, and data structures.
- Experience with version control systems (e.g., Git) and familiarity with CI/CD pipelines.
- Solid understanding of databases (SQL and/or NoSQL) and API design (RESTful/GraphQL).
- Familiarity with cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes) is a plus.
- Strong problem-solving skills with the ability to troubleshoot and resolve complex software issues.
- Excellent communication skills, both verbal and written, with the ability to collaborate effectively in a team environment.
- Experience working in an Agile development environment.
Preferred:
- Experience with front-end technologies (React, Angular, or Vue.js) or mobile development is a plus.
- Knowledge of DevOps practices and tools for automation and infrastructure management.
- Familiarity with testing frameworks and best practices in software testing (unit, integration, end-to-end testing).
- Experience working with microservices architecture and distributed systems.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Work-life balance and flexible work arrangements.
- Exposure to cutting-edge technologies and challenging projects.
- A collaborative and inclusive work environment.
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2. Setup OpenShift Image Registry
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4. Expertise in deployment of artifacts to OpenShift cluster and configure customized scaling capabilities
5. Knowledge of Logging of PODS in OpenShift Cluster for troubleshooting.
2. Architect:
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- Validate architecture and let us know pros and cons and feasibility.
- Managing of Multi Location Sharded Architecture
- Multi Region Sharding setup
3. Application DBA:
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- Providing deep analysis on performance by looking at execution plans
- Index Suggestions
- Archival Suggestions and Options
4. Collaboration
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🚀 Job Opportunity: Full-Time MERN Stack Developer 🚀
Are you a skilled and passionate MERN Stack Developer ready to take on exciting challenges? We're looking for a talented individual to join our team in Vijay Nagar, Indore, on a full-time basis. If you have expertise in front-end and back-end development, and integrations, and a strong familiarity with a variety of tools and technologies, we want to hear from you!
🌟 Position: MERN Stack Developer
📍 Location: Vijay Nagar, Indore
🏢 Work from Office
💼 Type: Full-Time
💰 Base Salary: 2.5 LPA
📅 Application Deadline: October 22, 2023
🔥 Job Requirements:
Front-End Development:
- React.js
- Redux Toolkit
- Tailwind CSS
- EJS | HBS
- HTML5
- SASS
- CSS3
- Axios
Back-End Development:
- Node.js
- Express.js
- MongoDB
- Mongoose
- JavaScript
- JWT
- MVC Architecture
- REST API
Familiar with:
- Git
- PostgreSQL
- AWS
- NGINX
- Firebase
- ECMAScript
- Postman
- Data Structures
👨💼 Responsibilities:
As a Full-Time MERN Stack Developer, you will:
- Develop and maintain web applications using the MERN stack.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Maintain code quality, organization, and automation.
- Implement security and data protection.
- Work with various APIs and integrate external services.
- Optimize applications for maximum speed and scalability.
- Stay updated on emerging technologies and best practices.
🏆 Why Join Us:
- Exciting projects and a dynamic work environment.
- Opportunity to work with cutting-edge technologies.
- Competitive compensation with a base salary of 2.5 LPA.
- Career growth and skill development opportunities.
- Supportive and collaborative team.
✉️ How to Apply:
If you meet the requirements and are ready to make a significant impact, please submit your resume and a cover letter detailing your experience and accomplishments deadline of October 22, 2023.
Join us in shaping the future of web development from our office in Vijay Nagar, Indore! Apply now and let your skills shine.
• Working alongside managers and clients to agree their IT requirements.
• Identifying the hardware and software requirements in the organization.
• Explaining plans agreed with managers todesigners and developers
• Organising the workloads of the technical teams in the most efficient way
• Monitoring progress of the project and ensuring it's completed on time
• Reporting progress back to managers and clients
• Carrying out some of the technical work, depending on the level of
seniority
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Soft Skills Required:
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• Communication skills - Need to be adept at listening to, understanding and explaining concepts to both managerial and technical colleagues.
• Dealing with pressure - technical architects have a lot of responsibility and he/she have to be able to deliver results in high-pressure circumstances.
• Prioritisation and time management - IT projects often have
tight deadlines and missing them can have significant consequences for the organisation or client.
• Relationship-building - it's important to develop trust and understanding between the technical teams and managers or clients to ensure a project runs smoothly
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Technical Skills
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- Various kinds of views (text, button, scroll view, flat list, etc.)
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- RN animations and gesture system fundamentals
- Redux state management library
- React Router usage
- JSON/XML parsing