
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

About fabric
About
Photos
Connect with the team
Similar jobs
Job Title: Tech Lead (Backend Heavy)
Location: Onsite – Indore (Vijaynagar), MP, India
Experience: 4–6 Years
Notice Period: Immediate to 30 days preferred
Company Overview
Kuvaka Tech builds scalable, high-performance products across Web2 and Web3 ecosystems. We operate in a fast-paced startup environment, focusing on delivering efficient, production-ready solutions within tight timelines.
Role Overview
We are looking for a Tech Lead who is backend-heavy, highly product-driven, and capable of owning end-to-end technical execution. The ideal candidate should be comfortable working across multiple backend stacks, while also having enough frontend understanding to unblock issues independently.
This role requires someone who can solve problems proactively, handle technical blockers without unnecessary escalations, and drive projects efficiently in a startup environment.
Key Responsibilities
Technical Ownership
- Take end-to-end ownership of projects from planning to deployment
- Ensure timely delivery under tight deadlines
- Maintain high standards of code quality, scalability, and performance
Backend Development (Core Focus)
- Design and build scalable backend systems using Python and other backend stacks
- Architect APIs, services, and data flows for high-performance applications
- Handle complex technical challenges independently
Frontend Awareness
- Possess working knowledge of frontend technologies (React.js / Next.js)
- Be capable of debugging and resolving frontend issues when required
Problem Solving & Execution
- Identify and resolve technical blockers independently before escalation
- Drive solutions with a cost-efficient and time-efficient approach
- Optimise system performance and architecture
Innovation & Product Thinking
- Contribute new ideas and technical improvements
- Think from a product perspective, not just implementation
- Continuously improve processes and delivery speed
Collaboration & Leadership
- Work closely with cross-functional teams (Product, Design, Engineering)
- Communicate effectively with stakeholders
- Guide junior developers when required
Required Skills-
Core Technical
- Strong experience in Python (Django/FastAPI preferred)
- Experience with multiple backend stacks (Node.js, etc. is a plus)
- Solid understanding of system design, APIs, and databases
Frontend Understanding
- Hands-on or working knowledge of React.js / modern frontend frameworks
Engineering Mindset
- Strong problem-solving skills
- Ability to handle pressure and tight deadlines
- Experience working in startup environments
Ideal Candidate Profile
- 4–6 years of experience in product-based or startup environments
- Has worked on multiple projects end-to-end
- Highly productive, proactive, and ownership-driven
- Strong communication skills
- Ability to take initiative and make decisions independently
- Focused on efficiency, scalability, and execution speed
What We’re Looking For
- Someone who doesn’t wait for instructions but takes initiative
- A problem solver who fixes issues before they escalate
- A tech-driven thinker with strong execution capability
- Comfortable in fast-moving, high-pressure startup setups
Hiring Process
- HR Round
- Assignment
- Technical Round
- Cultural Fit Round
- Founder’s Call
As a Frontend Developer, your responsibilities will include:
- Developing new user-facing features using React.js and integrating with backend services.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a broad spectrum of web-capable devices and browsers.
Key Performance Indicators:
- Efficiency and quality of the code developed.
- Adherence to project timelines and delivery milestones.
- Positive stakeholder feedback on usability and design.
- Continuous improvement and adoption of best practices in frontend development.
Prior Experience Required:
- Minimum 3+ years of experience in frontend web development.
- Proficient in JavaScript, including DOM manipulation and the JavaScript object model.
- Extensive experience with React.js and its core principles.
- Strong proficiency in HTML5, CSS3, and modern frontend development tools.
- Experience with popular React.js workflows (such as Redux).
- Familiarity with newer specifications of EcmaScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Good understanding of RESTful APIs and modern authorization mechanisms (e.g., JSON Web Token).
- Good to have: Experience with TypeScript and Next.js.
Location:
Hyderabad
Collaboration:
The role involves working closely with backend developers, UI/UX designers, and project managers to deliver seamless, high-quality web applications.
Salary:
Competitive, based on experience and market standards.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Language Skills:
- Strong command of Business English, both verbal and written, is required.
Other Skills:
- Excellent problem-solving skills.
- Looking for perfection in development
- Taking Ownership and Accountability in a fast-paced environment.
- Proficiency in code versioning tools, such as Git.
- Knowledge of modern frontend build pipelines and tools.
- Experience with responsive and adaptive design.
Additional Requirements:
- Portfolio of previous projects that demonstrates expertise in frontend development.
- Familiarity with agile methodologies.
- Strong teamwork skills, with the ability to collaborate effectively with colleagues and clients across diverse teams.
Employer:
About RaptorX
RaptorX is a fintech startup focused on redefining fraud detection and prevention in real time for banks, financial institutions, and digital platforms. Backed by top-tier investors, including senior technology leaders from Google, Microsoft, and Peak XV Partners, RaptorX leverages advanced AI models for anomaly detection, and high-throughput architecture to stay ahead of sophisticated fraud patterns.
Role Objective: To lead, manage, and direct the entire Façade Design Department, ensuring the
delivery of innovative, high-quality, and commercially viable façade solutions. This senior role is
accountable for the department's overall performance, strategic direction, resource management,
and technical governance, ensuring full alignment with the company's corporate objectives.
Key Responsibilities & Accountabilities:
Departmental & Strategic Leadership:
o Assume full responsibility for the operational management of the Façade Design
Department, including budgeting, resource allocation, and workflow optimization.
o Develop and implement departmental strategies, technical standards, and quality
control protocols to enhance efficiency and innovation.
o Provide decisive leadership and mentorship to the entire design team, including
Senior Façade Designers, fostering a culture of technical excellence.
Technical & Project Oversight:
o Hold ultimate accountability for the technical integrity, quality, and timely delivery
of all façade design projects, from conception to final execution.
o Provide expert oversight and final authority on complex design challenges,
ensuring all solutions meet the highest performance and regulatory standards.
o Ensure that rigorous performance assessments and quality checks are consistently
applied across all projects.
Stakeholder & Client Management:
o Act as the company's senior technical representative in high-level negotiations and
strategic discussions with key clients, architects, and contractors.
o Collaborate with other department heads to ensure seamless integration between
design, sales, and project execution teams.
Innovation & Continuous Improvement:
o Drive the research, evaluation, and implementation of cutting-edge façade
technologies, materials, and design methodologies.
o Ensure the department maintains a deep and current understanding of all local
and international building codes and regulations.
Mandatory Candidate Profile:
Education: A Bachelor's degree in Civil Engineering or a related field is mandatory. A
Master’s degree or a professional certification in Project Management is highly preferred.
Experience: A minimum of 12-15 years of extensive experience in the façade industry, with
at least 5 years in a proven leadership or managerial capacity.
Technical Knowledge & Skills: The candidate must possess profound expertise in a wide
variety of façade materials and systems, complemented by outstanding leadership,
communication, and project management skills.
Reporting Structure:
The position reports to the Head of Façade Design.
Job Title: Field Sales Executive – Insurance
Location: mg road bangalore
Job Type: Full-Time
Experience Required: minimum-1year exp in Field Sales(in any industry)
Industry: Insurance (Life/Health/General Insurance)
Reporting To: Sales Manager / Branch Head
Job Summary:
We are seeking a motivated and dynamic Field Sales Executive to join our growing insurance team. The ideal candidate will be responsible for acquiring new customers, building strong client relationships, and promoting insurance products (life, health, or general). This is a field role that involves meeting prospects, explaining policies, and closing sales.
Key Responsibilities:
- Identify and generate leads through cold calling, networking, and field visits
- Meet prospective clients and understand their insurance needs
- Explain policy features, benefits, and pricing clearly and accurately
- Recommend suitable insurance plans based on customer profiles
- Achieve monthly/quarterly sales targets
- Maintain strong follow-up with clients for documentation and policy issuance
- Build and nurture long-term customer relationships
- Maintain accurate records of sales, leads, and customer interactions
- Participate in promotional activities, campaigns, and training sessions
2 wheeler is mandate
Job Type: Full-time
Pay: ₹200,000.00 - ₹450,000.00 per year
Application Question(s):
- Do you have two wheeler?
Experience:
- Field sales: 1 year (Required)
Work Location: In person
Job Description: React JS Developer (8+ years) with Strong Next JS Experience
Location: Remote/Gurgaon (GGN)
Shift: 5:30 pm to 2:30 am
Maximum Budget: 15 LPA
We are looking for a highly skilled and experienced React JS Developer with a strong background in Next JS. As a React JS Developer, you will be responsible for developing high-quality web applications using React JS and Next JS frameworks. This is a remote position with an option to work from our office in Gurgaon.
Responsibilities:
- Develop responsive web applications using React JS and Next JS frameworks.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Translate designs and wireframes into high-quality code.
- Write clean, maintainable, and efficient code.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and address performance bottlenecks.
- Participate in code reviews to maintain code quality standards.
- Troubleshoot and debug issues reported by the QA team or end-users.
- Stay up-to-date with the latest industry trends and technologies related to React JS and Next JS.
- Mentor junior developers and provide technical guidance when needed.
- Work in a fast-paced, agile development environment.
Requirements:
- Minimum 8 years of experience as a React JS Developer.
- Strong hands-on experience in Next JS is a must.
- In-depth knowledge of React JS and its core principles.
- Proficient understanding of web markup, including HTML5, CSS3.
- Familiarity with RESTful APIs and asynchronous request handling.
- Experience with popular React JS workflows (such as Redux).
- Familiarity with code versioning tools such as Git.
- Experience with optimizing web applications for maximum speed and scalability.
- Excellent problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to work independently as well as in a team.
- Immediate joiners preferred.
We offer a competitive salary package with a maximum budget of 15 LPA, commensurate with skills and experience. This is an excellent opportunity to join a dynamic team and work on challenging projects in a remote or Gurgaon-based environment.
If you meet the above qualifications and are eager to contribute to our organization's success, please submit your resume and portfolio. We are looking for immediate joiners, and the selection process will be expedited for such candidates.
What you will do:
- Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
- A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
- Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
- Data Driven: Maintaining a track record of data driven decision making
- Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
- A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
- A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
- Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.
What you need to have:
- Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
- 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
- Experience with managing people and projects is a must
- Expertise in J2EE server technologies
- Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
- Experience with high performance websites catering to high daily traffic is a plus
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
Responsibilities:
• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Illustrate design ideas using boards, process flows, user flows, sitemaps, etc.
• Design GUI elements like menus, tabs, widgets, page navigation buttons, etc.
• Develop UI mockups and prototypes that clearly illustrate how sites, app function and look like.
• Create original graphic designs (Images, sketches, etc.)
• Identify and troubleshoot UX problems
• Prepare and present rough drafts to internal teams and key stakeholders.
Requirements:
• Proven work and portfolio of design projects
• Up-to-date knowledge of wireframe tools, design software, and design trends.
• Team-spirit; good communication skills to collaborate with various clients, stakeholders.
• Good time-management skills
Responsibilities-
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
Skills-
- Proficient with Swift, Xcode, and Cocoa Touch.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Familiarity with cloud message APIs and push notifications
Location: Indore
Immediate Joiners are preferred.
Company website- www.clarigoinfotech.com
Responsibilities:
- Build the foundation of our supply side (enterprise) product from scratch. Maintain high standards of pixel perfect Ui’s and efficient User Experiences.
- Our Supply Side ecosystem involves a plethora of products such as Catalog Management, Analytics Dashboard, Orders Processing, Finance Reconciliation, Notification centres etc. Develop a deep understanding of the mentioned use cases and build the systems for scale.
- Coordinate with Product managers, Product Designers & Backend Developers and outline sprints and tasks on a weekly basis.
- Conduct Comprehensive Unit tests before passing features to QAs. This requires a good top level understanding of backend infrastructure.
- Maintain High level of Code Quality and constantly optimize for performance and user experience.
- Be Collaborative. Self reliant and always keep pushing the limits of your knowledge.















