Cutshort logo
fabric logo
Technical Support Specialist
Technical Support Specialist
fabric's logo

Technical Support Specialist

Divya Achtani's profile picture
Posted by Divya Achtani
3 - 7 yrs
₹3L - ₹10L / yr
Remote only
Skills
Technical support
Tech Support
skill iconAmazon Web Services (AWS)
API
Debugging

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

  • Provide excellent customer service to Commerce Fabric’s customers
  • Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
  • Updates Account Manager with any escalated issues 
  • Highlights any consistent issues and themes to Technical Support Team Lead
  • Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
  • Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
  • Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

  • Full-time bachelor’s degree
  • 2-4 years of customer-facing experience with global customer exposure in a technical support role
  • Ability to work in shifts outside normal business hours
  • Excellent written and verbal communication skills in English with an ability to build relationships.
  • Experience working with different operating systems including Windows and Mac OS
  • Experience with ticketing systems Zendesk and JIRA
  • Ability to work independently
  • Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About fabric

Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Fabric is a modern commerce platform that gives retailers tools to create world-class shopping experiences for mid-market enterprises. We champion a new, harmonious way of doing business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations, and in our globally distributed team that genuinely cares about its customers. Our founders directed groundbreaking commerce initiatives at Amazon, Staples, Google and eBay. We're growing fast and looking for more awesome people to join us.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Divya Achtani
Profile picture
Jackie Sobhani
Profile picture
Aleezeh Ahmad
Profile picture
Lisa Fernandes

Company social profiles

bloglinkedin

Similar jobs

Codewinglet Private Limited
Surat
1 - 3 yrs
₹7L - ₹8L / yr
MERN Stack
skill iconReact.js
skill iconNodeJS (Node.js)

We are seeking a skilled MERN Stack Developer to join our dynamic development team. The ideal candidate will be proficient in MongoDB, Express.js, React.js, and Node.js, and will play a key role in building and maintaining web applications.


Key Responsibilities:

• Frontend Development: Develop user-facing features using React.js, ensuring appealing and responsive user interfaces.

• Backend Development: Build efficient and scalable server-side systems using Node.js and Express.js.

• Integration: Integrate front-end components with server-side logic, ensuring seamless communication between the two.

• Data Management: Implement data storage solutions using MongoDB and other relevant technologies.

• Troubleshooting: Identify and address bugs, glitches, and performance issues to maintain application functionality.

• Collaboration: Work closely with cross-functional teams to conceptualize, define, and implement new features.

• Innovation: Keep abreast of emerging technologies and trends to contribute to continuous improvement.


Required Skills and Qualifications:

• React Proficiency: In-depth knowledge of React.js and its core concepts for building dynamic user interfaces.

• Node.js and Express: Strong expertise in Node.js and Express.js to create efficient and scalable backend systems.

• MongoDB: Experience with MongoDB for data storage and management.

• Full-Stack Development: Ability to work on both frontend and backend development.

• Problem-Solving: Strong analytical and problem-solving skills.

• Communication: Excellent communication and teamwork skills.


Preferred Qualifications:

• Experience with RESTful APIs and GraphQL.

• Familiarity with version control systems like Git.

• Understanding of Agile methodologies.

Read more
Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Hyderabad, Chennai
7 - 10 yrs
₹10L - ₹18L / yr
full stack
skill iconReact.js
skill iconPython
skill iconGo Programming (Golang)
CI/CD
+9 more

Full-Stack Developer

Exp: 5+ years required

Night shift: 8 PM-5 AM/9PM-6 AM

Only Immediate Joinee Can Apply


We are seeking a mid-to-senior level Full-Stack Developer with a foundational understanding of software development, cloud services, and database management. In this role, you will contribute to both the front-end and back-end of our application. focusing on creating a seamless user experience, supported by robust and scalable cloud infrastructure.

Key Responsibilities

● Develop and maintain user-facing features using React.js and TypeScript.

● Write clean, efficient, and well-documented JavaScript/TypeScript code.

● Assist in managing and provisioning cloud infrastructure on AWS using Infrastructure as Code (IaC) principles.

● Contribute to the design, implementation, and maintenance of our databases.

● Collaborate with senior developers and product managers to deliver high-quality software.

● Troubleshoot and debug issues across the full stack.

● Participate in code reviews to maintain code quality and share knowledge.

Qualifications

● Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

● 5+ years of professional experience in web development.

● Proficiency in JavaScript and/or TypeScript.

● Proficiency in Golang and Python.

● Hands-on experience with the React.js library for building user interfaces.

● Familiarity with Infrastructure as Code (IaC) tools and concepts (e.g.(AWS CDK, Terraform, or CloudFormation).

● Basic understanding of AWS and its core services (e.g., S3, EC2, Lambda, DynamoDB).

● Experience with database management, including relational (e.g., PostgreSQL) or NoSQL (e.g., DynamoDB, MongoDB) databases.

● Strong problem-solving skills and a willingness to learn.

● Familiarity with modern front-end build pipelines and tools like Vite and Tailwind CSS.

● Knowledge of CI/CD pipelines and automated testing.


Read more
company logo
Remote only
3 - 5 yrs
₹22L - ₹23L / yr
Data management
Informatica MDM
Troubleshooting
Documentation

Location: India (Remote)

Job Overview:

We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.


Key Responsibilities:

  • Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
  • Collaborate with business and technical teams to define and implement data models.
  • Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
  • Build and optimize API and batch integration workflows with performance tuning.
  • Document solutions thoroughly and provide technical troubleshooting support.
  • Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.


Required Skills & Experience:

  • 5+ years of experience in Data Management.
  • 3+ years of hands-on expertise with:
  • Informatica Customer 360 Cloud MDM
  • Reference 360


Proven experience in:

  • Data Modeling
  • Data Governance and Quality
  • Dashboards and Reporting
  • API/Batch Integration Development
  • Performance Tuning and Optimization
  • Strong communication, documentation, and stakeholder interaction skills.


Nice to Have:

  • Experience in the pharmaceutical industry or working with global clients.
  • Familiarity with regulatory and compliance frameworks in data management.
Read more
Synapsica Technologies Pvt Ltd
at Synapsica Technologies Pvt Ltd
6 candid answers
1 video
Human Resources
Posted by Human Resources
Bengaluru (Bangalore)
1 - 4 yrs
₹10L - ₹20L / yr
Product Management
Product Manager
Systems Development Life Cycle (SDLC)
STLC

We are looking for a passionate, highly driven, intrinsically motivated Associate Product Manager who wants to join a high-growth startup, learn something new everyday and join of one the most energetic and speedy Product Teams in health-tech!



Responsibilities

 

  • Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
  • Understand the healthcare market, customers and build business cases for new product opportunities.
  • Listen to the users on a regular basis and figure out the opportunities to solve their problems.
  • Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
  • Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
  • Use data, creativity, and experimentation to constantly improve the product experience

Requirements


  • Have 1-4 years of experience in building and managing large-scale enterprise products.
  • Have prior experience in the development team and understand how modern development frameworks function.
  • Are passionate about translating customer needs to usable design and process flows for growth levers and optimization.
  • Have Good understanding of funnels, agile & sprints, and wireframes.
  • Display the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
  • Understand how the application functions and the technicalities around it.
  • Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, and Figma.
  • Love analytics and very frequent experimentation
Read more
TechnoConsultingin
at TechnoConsultingin
1 recruiter
Shanmuga Priya
Posted by Shanmuga Priya
Remote only
4 - 12 yrs
₹6L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
100% Remote work
4 to 12 years of experience in IT Industry with 3+ years of expereince in Java, microservices skills
Read more
JS TechAlliance Consulting Pvt Ltd.
Remote only
5 - 12 yrs
₹6L - ₹14L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
RxJava
+5 more
Greetings from JS TechAlliance Consulting Pvt. Ltd. !
 
 
We are looking for a Senior Android Developer responsible for the development and maintenance of applications aimed at a range of Android devices including mobile phones and tablet computers. 
 
 
Job Description -
Job Title: Expert Android Developer (Home Automation)
Experience: 6 to 8 Years experience
Office Location: Indore, Madhya Pradesh, India
Allow Work-From-Home & Remote
Salary: Open (No bar for the right candidate)
Joining: Immediate (prefer less than 15 days Notice Period)
Skills: Android, Rx java , Java/J2EE, Core Java, etc.
 
Job Purpose: The Android Engineer is responsible for building advanced applications for the Android Phones & Android Tablets. The candidate is required to work closely with Development, QA, Project Managers, Designers, and other team members daily to ensure the timely and cost-effective delivery of the final product that exceeds client expectations.
 
 
In the case that you are not available, we would appreciate any recommendations or reference of any qualified friends/colleagues.
 
Read more
education asia
at education asia
1 video
1 recruiter
HR Bijeta
Posted by HR Bijeta
Bhubaneswar
3 - 5 yrs
₹1L - ₹2.2L / yr
Digital Marketing
Social Media Marketing (SMM)
Social Media Optimization (SMO)
Search Engine Optimization (SEO)
SEO management

Responsibilities

 Analyze user engagements (e.g. click-through and bounce rates)

 Report on web traffic from all social media

 Build and support SEO strategies, including optimizing keywords in content marketing projects

 Identify the habits of our online customers and suggest ways to reach a broader audience

 Maintain a cohesive strategy across all platforms to increase our brand awareness

 Coordinate with our digital team and the Marketing department to design advertising campaigns

 Ensure timely responses to customers and followers’ queries and comments

 Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)

 Research how emerging social networks and features can benefit our company

 

Requirements:

 

 Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role

 Hands-on experience with social media platforms and digital marketing campaigns

 In-depth understanding of SEO, keyword research, and Google Analytics

 Experiences with social media management tools, like Buffer and Hootsuite

 Familiarity with online content (experience with WordPress and content management systems preferred)

 Ability to identify target audience preferences and trends

Excellent communication skills

 Time management and multitasking skills

 Additional qualifications in digital technologies or social media management will add plus points to your performance.

Read more
Silfra Technologies Pvt. Ltd
Silfra Technologies Pvt. Ltd
Agency job
via Oceanworld by Chandan J
Bengaluru (Bangalore)
5 - 10 yrs
₹10L - ₹20L / yr
skill iconJava
Object Oriented Programming (OOPs)
core java
J2EE
Spring
+1 more
  • Strong hands on in Core Java, OOPS, Exception handling, Multi-Threading, Generics and design patterns.
  • Proficient in designing and developing web applications using Java/JEE
  • Working experience in Spring Boot, Spring Integration and REST Web services
  • Exposure to UI technologies/frameworks like JavaScript, React JS , Flux and knowledge of CSS, HTML etc
  • Build tools like Maven.
  • Should possess good communication skills and a go getter attitude.
  • Good in debugging code through eclipse and browsers
  • Should be capable to work independently. Desirable
  • Experience in any Continuous Integration/Delivery tools like GIT, Docker, Jenkins, Ansible
  • Working knowledge of database like Oracle and application server like Tomcat, WebLogic.
  • Knowledge of Linux
  • Exposure to any test automation technologies such as Selenium, Fitnesse, Mockito, Junit, any other testing frameworks
  • Candidate must to have exposure to working in a fast-paced environment using Agile methodologies
  • A person with technical thrust who keeps him up to date with latest technology trends, practices, patterns etc. Knowledge of Open Source tools and technologies
Read more
Rakuten is a Product Based E-Commerce company.
Rakuten is a Product Based E-Commerce company.
Agency job
via zyoin by Kandati Bhavya
Bengaluru (Bangalore)
5 - 8 yrs
₹10L - ₹25L / yr
skill iconJava
skill iconPython
skill iconjQuery
skill iconJavascript
skill iconReact.js
+1 more

Design

·       Design a Service Platform that will serve a large scale of users 

·       Prepare design based on requirements and direction provided by product manager

·       Research and consult with SMEs to ensure the design is most suitable to meet the requirements

·       Present and explain design decisions and gain consensus within in the team

·       Propose UI/UX design decisions that align with requirements and expectations

·       Create any support documentation required for future design updates and validation

Develop

·       Document development plan to implement requirements (Senior)

·       Manage development project tasks and schedule (Senior)

·       Establish development lifecycle model to suit the needs of the project (Senior)

·       Build & configure the base platform based on Open Source solution

·       Manage sprint cycle releases and track development progress 

Quality

·       Perform Quality Assurance before releasing new features

·       Conduct Integration testing to ensure platform is stable

·       Track any issues and ensure that defects are resolved in the next release

·       Demonstrate new features at the end of the sprint

·       Report the development progress weekly including any issues identified

Standards

·       Use the following standards, methods and techniques

o   SDLC including Waterfall, Agile & DevOps

o   Project Management & Requirements Management

o   Coding standards, Code review process & Code management

o   Build, Test & Release Processes

o   CI/CD Frameworks

Technology

·       Use the following frameworks, technology & tools

o    Java, PYTHON, Jquery, React, , 

o   API, REST, DJango

o   Docker, 

o   Git, Jenkins

o   Linux

o   MySQL, 

Read more
SabPaisa
at SabPaisa
3 recruiters
Suchismita  Satapathy
Posted by Suchismita Satapathy
NCR (Delhi | Gurgaon | Noida), NCR (Delhi | Gurgaon | Noida)
4 - 7 yrs
₹2L - ₹5L / yr
skill iconAndroid Development
SDK Knowledge
skill iconJava
Rx Android Framework
Designation- Senior Android Developer Location- Delhi (Kailash Colony) Job type: Permanent Full time Company- Sab Paisa Website:https://www.sabpaisa.in/ Company Overview:- SabPaisa (www.sabpaisa.in ) India’s 1st Omnichannel Collection & Settlement Techosystem. It is virtually the first and only platform today which offers almost all modes of payment platforms to the payee at one click. SabPaisa Is A Vertically Integrated Payments Services Aggregator. It Is In The Business Of Providing Platform As A Service To Leading PSU And Private Banks. Since For Institutional Businesses, Payments Is More Than A Mere Transaction, SabPaisa Has Designed End To End Payment Solution For All Small To Large Businesses. Our executive team consists of senior members with more than 90 years in banking and technology having brands in their resume like IIT, IIM, ICICI, HDFC, Axis, Kotak Mahindra etc. - In total, SabPaisa till date has served more than 120 clients and partners and close to 1.5 Million end-customers across India. - Our clients and partners include names like Axis Bank, Indusind Bank, Yes Bank, Allahabad Bank, Corporation Bank, IISc Bangalore, NIT Jalandhar, Bihar School Education Board, SSNC Delhi University, Patna University, Council of Architecture, etc. - In summary, we are a technology company building killer applications for data and payment digitization and have an immediate need to hire an excellent Senior Developer, Java Development & Consolidation @ SabPaisa to help us develop super duper mobile app for our existing and future clients. Why should you join us: Because this opportunity could be a developer's dream job. We are a payment startup on steroids with worldwide ambitions working in a wide-open rapidly transforming space that has a market potential of close to INR 45000 MN only in India. - We seek talented developers to create mind-blowing applications on our way to becoming one of the largest payment companies. Post demonetization, payments and data in India are going the digitization way rapidly, and seldom do such opportunities emerge. Roles & Responsibilities A dynamic, ambitious and people person comfortable with startup culture and having the technical chops and working passion to achieve world-class development goals. - Specifically, we want applicants who have Knowledge. Translate designs into pixel perfect layouts and build advanced applications for Android platform. (Phones and Tablets) - App profiling for improving apps performance. - Identify and correct bottlenecks and fix bugs. - Continuously discover, evaluate, and implement new technologies to maximize development efficiency. - Handling complex technical issues and share solutions with team-members. Skills : - Strong understanding of object oriented principles and basic understanding of design patterns. - Proficient in Java with good knowledge of Threads and Collections Framework. - Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes. - Understanding of basic components of an Android application and their lifecycle. - Understanding of Android XML user interface layouts and layout inflation. - Good knowledge of Android UI design principles, patterns, and best practices. - Knowledge of the open-source Android ecosystem and the libraries available for common tasks. - Familiarity with RESTful APIs to connect Android applications to back-end services. - Understanding of Git. - Knowledge of Gradle build system. Required Skills & Abilities: - The experience of working with Google Maps, location APIs, Recycler view, etc. - Familiarity with cloud message APIs and push notifications. - Familiarity with the use of additional sensors, such as gyroscopes and accelerometers. - A knack for debugging, benchmarking and optimization. - Knowledge of Rx Android framework. Education & Experience: • BSc(IT)/BCA/BE/BTech/MTech/MCA degree in Computer Science, Engineering or a related subject - 5 –7+ years proven working experience in Java development - And above all "Behavior" - Values documentation and rigorous testing - Able to collaborate and communicate in a constructive, friendly, and open manner with other team members - Self-motivated, with a positive, can-do attitude - Willing to take on new challenges and put in the extra effort to get the job done - Organized and able to prioritize among a changing workload - And above all, a sense of humor. Details Required: 1. Full Name: 2. Contact details (email & phone): 3. Best time to call: 4. Current location: 5. Total Work Experience: 6. Relevant Experience : 7. Current Salary: 8. Expected salary: 9. Notice period: 10. Open to relocate (Yes/No):
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos