
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

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________________________________________
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Job Title: Sales Team Leader – Automotive
Location- Noida / Ghaziabaad
Job type: Full time, On site
Role Overview
We are seeking a high-performing, data-driven, and people-oriented Sales Team Leader with a solid foundation in the automotive sector. In this role, you will be responsible for leading, mentoring, and driving a team of Car Sales Consultants to achieve and exceed showroom sales targets. You will serve as a strategic bridge between senior management and the floor, optimization sales pipelines, ensuring premium customer experiences, and building a high-conversion sales culture.
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Customer Experience & Delivery
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What We Offer
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ServiceNow Architect – L3 (Senior Level)
EVOCS Company Overview
At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.
Impact at EVOCS
As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.
Job Responsibilities
In this role, you will:
Solution Architecture & Design
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· Own the architectural vision and technical roadmap for enterprise implementations
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· Architect multi-instance strategies for large-scale, geographically distributed deployments
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Technical Leadership & Mentorship
· Provide architectural guidance and mentorship to L1 and L2 engineers and developers
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Integration & Data Architecture
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Client Engagement & Documentation
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Continuous Improvement & Innovation
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We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.
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Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.
Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.
Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.
Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.
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● Should have Strong knowledge of international trade laws, EXIM policies, documentation & compliance.
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Top college graduate with experience in Founder’s Office / GTM Strategy / Growth / Strategy / Operations / Revenue Ops roles, preferably in startup or high-growth environments
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Network Administrator
Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?
Then, we are the right choice for you.
We are seeking a results-oriented Sr. Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.
To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.
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Hello Greetings!!!
We are looking for ".Net Developer" for Goregaon (Mumbai)/ Lucknow location.
Experience: 1 - 6 Years
Notice Period: up to 30 days
Location: Goregaon (Mumbai)/ Lucknow
Responsibilities and Deliverables:
- 1-6 Years of experience.
- Development experience in React Native, Objective C, Swift.
- Hands-on experience in COCOA Framework, XCode 3.1, Interface Builder, iOS SDK 3.0 and above.
- Good understanding of Native APP iOS design theme & guidelines for smartphone/tablets.
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- Should have good communication skills.
Please provide the following details:
- Current location
- Present CTC
- Expected CTC
- Notice Period
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e.Soft Technologies Ltd is a mid-sized IT firm, brimming with potential. We are headquartered in Mumbai (India) with offices in Lucknow (India), California (US) and Virginia (US). With over 17 years of experience, we provide Digital marketing services, 360 Retail solutions, Application development services, Startup solutions, Business consulting, Custom ERP solutions and Business Supplementary services to our clients.
Company Website
Company Info
7, Way Lane, Ram Mohan Rai Marg, Narhi, Lucknow, Uttar Pradesh, India
Opportunity in our Product Team?
Our system has over 4 products & 12 modules designed by product managers working with banking & finance experts. The company’s growth from here is based on a multi-product strategy. The way we’re scaling our product team is in-line with the company’s strategy.
Your customers are the CFOs & Finance Teams in mid to large scale enterprise businesses and you will build these products to solve the problems faced by them.
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Payment automation by building a deep integration with multiple banking systems:
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WITHIN 3 MONTHS, YOU'LL
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- Own major product areas and take features from mock to deploy.
- Estimate technical scope and time to complete major features and initiatives.
WITHIN 6 MONTHS, YOU'LL
- Move to new product vertical & initiative and start designing and architecting scalable systems as per the requirements discussed with Product Manager.
- Have made a visible impact on the product for all the users of Finly.
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- Collaborate with engineering and product leadership to define priorities and set delivery goals.
So in this role, you will work with the respective team’s product manager and other engineers in that team. You may work on the front-end or backend or both based on the requirement of the project.
Join us & have the authority and responsibility to make things happen!













