Amazon Web Services (AWS)Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Shubham Vishwakarma
Full Stack Developer - Averlon
About fabric
About
Photos
Company social profiles
Similar jobs
- Candidate should have atleast 1 - 2 years of experience in React Native
- Candidate should be from Startups, Product, ecommerce, Gaming, Mobile App development Companies.
- Need strong profiles from good Product-based companies Only. ( Candidates from service-based organizations will not be a fit for the requirement ).
- Mandatory expertise in React Native and JavaScript/Typescript, with good knowledge of the mobile app development ecosystem for Android and iOS.
- Candidate should have Good and Strong knowledge of state management libraries such as Redux, MobX, Toolkit or similar.
- Candidate should have Debugging & Testing Skills
- Candidate's Fundamentals should be good
- Candidate should have Experience of End to End -From Code to Deployment
- Need candidate with 1-3 years of experience Only.
JavaExperience with a variety of testing techniques such as UI Testing,
Automated Testing, Test Driven Development Strategies and other
Experience with coding using JAVA, HTML5, DB2, XML Experience with web security technology & software QA tools and processes Critical thinker and problem-solver
Hands-on experience with both white box and black box testing
Hands-on experience with automated testing tools
Solid knowledge of SQL and scripting
Java
Angular (2+)Description:
JOB RESPONSIBILITY
• Candidate should be good in both Backend side and Front-end side as well.
• Build front end of applications through appealing visual design
• Experience in writing SQL queries is must.
• Candidate should be good at understanding, analyzing and developing the business requirements and should be able to deliver them with in the given time
• Candidate should have good problem-solving skills.
• Good knowledge on Agile and Software Development Life Cycle (SDLC) process.
• Candidate should be able to contribute at Individual level and Team Level.
• Should be able to communicate with the business team for requirements gathering and providing solutions for the same.
QUALIFICATION
• B.Tech /B.E /MCA
EXPERIENCE
• 4 + years’ experience as a full stack developer
• 5 - 7 working years of strong experience on Java 8, Angular 7 or above
SKILLS AND COMPETENCIES
• 4+ years’ experience as a full stack developer
• 6+ working years of strong experience on Java 8, Angular 7 or above
• Working knowledge on HTML5, CSS3 or above, Bootstrap.
• Strong experience on Spring MVC, Spring Core, Spring Data JPA/Hibernate/JPA, Spring Boot, Spring Transactions, Spring Security.
• Experience on Oracle Database SQL Developer or any SQL tools and should be good at writing SQL Queries
• Strong experience on developing web services (RESTFUL Web services/API’s) using Java.
• Good Communication and Teamwork skills.
• Good to have knowledge on AWS, React Js, Node Js, Java Script.
Enable Skills-Based HiringNoPrimary Skill Set Angular, Java, Microservices, Spring Boot
Job Description:
We are looking for an experienced Mainframe COBOL Developer to join our team in Pune. The ideal candidate will have strong technical expertise in COBOL, JCL, DB2, and other mainframe technologies, along with good problem-solving skills and the ability to work independently.
Key Responsibilities:
- Design, develop, test, and implement COBOL programs on IBM Mainframe.
- Maintain and enhance existing applications using COBOL, JCL, and DB2.
- Work closely with business analysts and QA teams to understand requirements and deliver solutions.
- Perform impact analysis, code reviews, and production support activities.
- Ensure adherence to SDLC processes and project guidelines.
- Troubleshoot and debug production issues in a timely manner.
Technical Skills:
- Strong experience with COBOL, JCL, DB2, VSAM.
- Proficiency in working on IBM Mainframe systems (z/OS).
- Experience with tools like TSO/ISPF, Endevor/Changeman, File-AID, Abend-AID.
- Understanding of CICS (if applicable).
- Exposure to batch processing and job scheduling tools (e.g., CA7, Control-M) is a plus.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- Good communication and documentation skills.
- Ability to work in an Agile or waterfall development environment.
About Us:
TVL Media is a growing creative and digital marketing agency working with e-commerce and lifestyle brands. We help businesses scale through strategic campaigns, design, and technology-driven solutions.
Role Overview:
We’re looking for a proactive Business Development Intern who’s eager to learn the ropes of client acquisition, partnerships, and digital marketing sales. You’ll work closely with our leadership and marketing teams to identify potential clients, pitch services, and support business growth initiatives.
Key Responsibilities:
- Research and identify potential clients and new business opportunities.
- Assist in lead generation and outreach via LinkedIn, email, and calls.
- Support the preparation of proposals, presentations, and marketing materials.
- Coordinate with internal teams to align client needs with services offered.
- Maintain and update CRM databases and sales trackers.
- Contribute ideas to improve sales and marketing strategies.
Requirements:
- Strong communication and interpersonal skills.
- Interest in digital marketing, branding, or agency business.
- Good command of English (spoken and written).
- Basic understanding of LinkedIn outreach or CRM tools is a plus.
- Pursuing or recently completed a degree in Marketing, Business, or related fields.
Perks:
- Internship certificate & letter of recommendation (based on performance).
- Opportunity for full-time placement after internship.
- Exposure to real-world client interactions and B2B marketing.
- Learn sales communication, negotiation, and marketing strategy.
.NET
C#- Minimum of 3+ years of experience in software development required.
- Proficiency in C# is essential as it is the primary language used in .NET development here at Hexure.
- In-depth knowledge of the .NET framework, including its core components, class libraries, and APIs, is crucial. Understanding frameworks like ASP.NET, Entity Framework is important.
- Proficiency in HTML, CSS, and JavaScript is necessary for building user interfaces and client-side interactions. Knowledge of front-end frameworks like Angular or React can be advantageous.
- Experience with database technologies such as SQL Server or MySQL, including writing complex queries, designing efficient database schemas, and understanding database performance optimization.
- Understanding the software development lifecycle (SDLC) and agile methodologies is important. Familiarity with version control systems (ADO), issue tracking tools (JIRA), and continuous integration/continuous deployment (CI/CD) pipelines is beneficial.
- Object-Oriented Programming (OOP) and Design Patterns: Strong understanding of OOP concepts, SOLID principles, and design patterns (e.g., MVC, MVVM) for building maintainable and scalable applications.
- Experience working in an Agile scrum team environment.
- Knowledge of unit testing frameworks like NUnit or MSTest, as well as experience with debugging techniques and tools, is essential for ensuring application quality.
- Awareness of common security vulnerabilities and best practices for securing .NET applications, such as input validation, authentication, and authorization mechanisms.
- Proficiency in optimizing application performance, including techniques like caching, query optimization, and efficient resource utilization.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Go Programming (Golang)JavaAbout Sibros
Headquartered in Silicon Valley and backed by top flight investors, Sibros offers a vibrant and dynamic culture where you can apply your talents to help shape game changing innovations being adopted by some of the most valuable electric vehicle startups to prestigious automotive brands around the world.
Collaborate with a team of highly skilled and knowledgeable engineers, where from day one your work will have a direct impact on millions of vehicles, a roster of A-list customers and how the world moves people and goods. Sibros is a certified Great Place to Work, Most Diverse Company and our technology has captured major media headlines and industry awards including the 2021 Connected Car Platform of the Year by IoT Breakthrough Awards. For more information visit http://www.sibros.tech/">www.sibros.tech
About the Role
- Deliver high-quality code in a fast-paced customer-facing product
- Build distributed systems to support large scale, low latency queries
- Be involved in the full life-cycle of product development from concept to deliverables
- Iterate quickly by working closely with the firmware team as well as clients and end-users of the products
- Design and implement a secure and robust API to communicate with millions of vehicles
Minimum Qualifications
- Excellent understanding of computer science fundamentals, data structures, and algorithms
- Good understanding of SQL or NoSQL Database
- Experienced in writing production-grade code
- Strong background in designing large scale distributed systems
Preferred Qualifications
- Strong experienced in writing Golang in production
- Familiar with Cloud-native technologies
- Familiar with version control systems
- Full Stack development experience in both frontend and backend
- Experienced in having fast iteration in product
Equal Employment Opportunity
Sibros is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.
Deep Learning
Data Science
ScalaBasic Qualifications:
∙Bachelors in Computer Science/Mathematics + Research (Machine Learning, Deep Learning, Statistics, Data Mining, Game Theory or core mathematical areas) from Tier1 tech institutes.
∙3+ years of relevant experience in building large scale machine learning or deep learning models and/or systems.
∙1 year or more of experience specifically with deep learning (CNN, RNN, LSTM, RBM etc).
∙Strong working knowledge of deep learning, machine learning, and statistics.
- Deep domain understanding of Personalization, Search and Visual.
∙Strong math skills with statistical modeling / machine learning.
∙Hands-on experience building models with deep learning frameworks like MXNet or Tensorflow.
∙Experience in using Python, statistical/machine learning libs.
∙Ability to think creatively and solve problems.
∙Data presentation skills.
Preferred:
∙MS/ Ph.D. (Machine Learning, Deep Learning, Statistics, Data Mining, Game Theory or core mathematical areas) from IISc and other Top Global Universities.
∙Or, Publications in highly accredited journals (If available, please share links to your published work.).
∙Or, history of scaling ML/Deep learning algorithm at massively large scale.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon