
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

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Position Title: MIS & Costing
Designation: Assistant Manager/ Manager/Sr Manager
Current Role: Costing Experience
Minimum Experience: 3 Years
Location: Ahmedabad, Gujarat
Education: Bachelor’s degree in Accounting, Finance, 3 years of experience in Costing & MIS, OR ICWA Qualified
Salary: No Bars for the Right Potential Candidate
Job Overview
We are looking for a highly skilled and detail-oriented MIS & Costing professional with over minimum 5 years of experience in Costing, MIS, SAP, and Product Costing. The ideal candidate will have a strong background in Costing, Product Costing, and financial planning proficiency in SAP ERP systems. You will play a key role in optimizing costing methodologies, driving insightful reporting, and ensuring accurate financial planning for the organization.
Key Responsibilities
1. Costing Analysis & Reporting
- Perform detailed product costing analysis, ensuring the accurate calculation of standard costs, variances, and margins.
- Develop cost models and perform cost analysis for new and existing products.
- Work closely with the product development, manufacturing, and procurement teams to track and manage product costs.
- Conduct monthly, quarterly, and annual variance analysis and highlight any discrepancies in cost structures.
2. MIS (Management Information System) Reporting
- Prepare and deliver monthly MIS reports on cost, financial performance, and key performance indicators (KPIs) for senior management.
- Create and maintain automated financial reporting tools to streamline MIS data extraction and presentation.
- Design customized reports and dashboards for various departments (Finance, Operations, etc.) to provide insights into cost management and efficiency.
3. SAP Costing Management
- Manage and maintain costing functionality within SAP, ensuring that data integrity and accuracy are consistently upheld.
- Collaborate with SAP teams to ensure accurate and efficient integration of costing data across the system.
- Implement cost-related improvements and enhancements within the SAP environment.
4. Product Costing & Profitability Analysis
- Oversee the establishment of product costings, ensuring alignment with manufacturing and procurement processes.
- Conduct regular reviews of product costs and identify areas for cost optimization.
- Perform profitability analysis by comparing actual versus expected performance, providing recommendations for improvements.
5. Budgeting & Forecasting
- Assist in the preparation and review of annual budgeting and forecasting processes, focusing on cost analysis and financial projections.
- Provide cost forecasts based on market trends, historical data, and production plans.
6. Cross-Functional Collaboration
- Work closely with operations, production, and procurement teams to ensure accurate cost tracking and timely reporting.
- Provide costing insights to support strategic decision-making for new projects, product launches, and cost-saving initiatives.
7. Process Improvement
- Identify opportunities for process improvements in costing methodologies and MIS reporting.
Develop and implement best practices for costing, reporting, and data management to enhance overall efficiency.
Experience:
- Minimum of 3 years of experience in Costing, MIS, and SAP.
- At least 3 years of experience in Product Costing or similar roles, ideally in a manufacturing or production environment.
- Proven track record of delivering accurate and actionable financial reports.
Skills:
- Advanced proficiency in SAP (preferably SAP S/4HANA or SAP FICO).
- Strong knowledge of Costing techniques, including standard costing, activity-based costing, and variance analysis.
- Proficient in Microsoft Excel (advanced functions such as Pivot Tables, VLOOKUP, etc.) and other financial analysis tools.
- Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
- Excellent verbal and written communication skills for reporting and cross-functional collaboration.
We are looking for someone with a good experience in SAP BWHana and SAC with the following skill set.
- Proven experience in leading complex implementations from start to finish.
- Strong technical expertise in troubleshooting and financial consolidation.
- Excellent documentation skills, with the ability to write clear, concise technical and business documents.
- Strong interpersonal and communication skills, with the ability to influence and collaborate with diverse stakeholders.
- Ability to mentor and coach others, fostering a culture of continuous improvement.
- Demonstrated ability to think strategically, plan effectively, and make decisions that align with client and business objectives.
- Experience in integration with other ERPs ( SAP S/4 Hana).
- Understanding of report building, setting up dimensions and hierarchy, ETL and UAT.
- Managing Financial reporting and compliance.
- Experience in Financial consolidation and group reporting.
- Experience in EPM platform/tools.
Education: B.Tech / M.Tech in ECE / CSE / IT
Experience: 10–12 years in hardware board design, system hardware engineering, and full product deployment cycles
Proven expertise in digital, analog, and power electronic circuit analysis & design
Strong hands-on experience designing boards with SoCs, FPGAs, CPLDs, and MPSoC architectures
Deep understanding of signal integrity, EMI/EMC, and high-speed design considerations
Must have successfully completed at least two hardware product development cycles from high-level design to final deployment
Ability to independently handle schematic design, design analysis (DC drop, SI), and cross-team design reviews
Experience in sourcing & procurement of electronic components, PCBs, and mechanical parts for embedded/IoT/industrial hardware
Strong experience in board bring-up, debugging, issue investigation, and cross-functional triage with firmware/software teams
Expertise in hardware validation, test planning, test execution, equipment selection, debugging, and report preparation
Proficiency in Cadence Allegro or Altium EDA tools (mandatory)
Experience coordinating with layout, mechanical, SI, EMC, manufacturing, and supply chain teams
Strong understanding of manufacturing services, production pricing models, supply chain, and logistics for electronics/electromechanical components
- Strong Software Engineering Profile
- Mandatory (Experience 1): Must have 5+ years of experience using Python to design software solutions.
- Mandatory (Skills 1): Strong working experience with Python (with Django framework experience) and Microservices architecture is a must.
- Mandatory (Skills 2): Must have experience with event-driven architectures using Kafka
- Mandatory (Skills 3): Must have Experience in DevOps practices and container orchestration using Kubernetes, along with cloud platforms like AWS, GCP, or Azure
- Mandatory (Company): Product companies, Experience working in fintech, banking, or product companies is a plus.
- Mandatory (Education): Educational background must be from a premium institute (IIT, IIIT, NIT, MNNIT, VITS, BITS)
Preferred
- Preferred (Skills 1): Experience in Task Queues like Celery and RabbitMQ is preferred.
- Preferred (Skills 2): Experience with RDBMS/SQL is also preferrable.
- Preferred (Education): Computer science
Role Description
This is a full-time on-site role for a Sales and Marketing Specialist, located in Delhi NCR. The role includes driving sales initiatives, maintaining strong customer relationships, providing exceptional customer service, managing training sessions for staff or partners, and overseeing sales management strategies. The Specialist will also play a key role in developing and executing marketing plans to enhance the company's market presence and brand recognition.
Qualifications
- Strong Communication and Customer Service skills to effectively interact with clients and address their needs
- Proven ability in Sales and Sales Management, with experience in achieving and exceeding targets
- Experience in Training and developing sales or marketing teams
- Proficiency in creating and implementing marketing strategies to enhance brand visibility
- Team-oriented mindset with the ability to work collaboratively and independently
- Excellent organizational and problem-solving skills
- Relevant academic background in Marketing, Business, or a related discipline is preferred
- Familiarity with interior design, carpets, or related industries is a plus
Job description
Ruby on Rails Developer Responsibilities :
- Designing and developing new web applications.
- Maintaining and troubleshooting existing web applications.
- Writing and maintaining reliable Ruby code.
- Integrating data storage solutions.
- Creating back-end components.
- Identifying and fixing bottlenecks and bugs.
- Integrating user-facing elements designed by the front-end team.
- Connecting applications with additional web servers.
- Maintaining APIs.
Ruby on Rails Developer Requirements :
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- Experience working with Ruby on Rails as well as libraries like Resque and RSpec.
- Ability to write clean Ruby code.
- Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
The Role
Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leads project team to ensure that projects are completed on time and according to requirements.
- Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
- Facilitates communication upward and across project teams including project status, risks, justifications for variances.
- Serves as a focal point for other departments on project status or other project information.
- Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
- Performs Internationalization and translation project intakes and coordinates findings with development teams.
- Performs technical translation project preparations, project execution and translation deliveries.
- Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
- Other duties as assigned.
What you Bring to the Team
- Bachelor's degree in business, software engineering or computer science, or equivalent.
- Overall 5 - 7 Years of experience in Project management.
- Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
- Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
- Good management skills with knowledge of software translation processes and their interdependence.
- Good knowledge of translation processes like technical preparation, translation execution, QA.
- Excellent organizational, analytical, decision making and communications skills.
- Excellent skills in presentation/spreadsheet/collaboration software.
- Familiar with Project Management tools.
- Excellent English skills, verbal and written. Fluent in at least one other language.
frame work and can also handles API integration part.
Insightful knowledge of, Angular8+, JavaScript, Typescript,HTML5, CSS3,Bootstrap
Conducting analysis of website and application requirements.
Developing back-end portals with an optimized database.
Troubleshooting application and code issues.
Pioneered over the last 25 years by an eminent professor at Harvard Business School, this independent body effectively conducts indigenous research, offers academic and executive courses, extends advisory services to the Government and corporates as well as organises various events. It studies competitiveness of nations, regions and cities and generates suitable guidelines for business ventures and those in governance. It indeed offers unique and relevant solutions for socio-economic problems.
What you will do:
- Leading a team of researchers in certain projects, if and when required by the business
- Understanding the competitive landscape within each market
- Proposing research studies that will lead to impactful business decisions
- Developing and establishing a well-defined roadmap before starting a research project
- Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
- Designing the research methodology and also Identifying and locating relevant information related to the particular research
- Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
- Performing statistical and qualitative analysis of data related to markets and competitors
- Planning and implementing project research processes and methodologies
- Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs
Desired Candidate Profile
What you need to have:
- Masters in Economics or Public Policy is a must
- 3 – 5 years of experience in managing research process and outcomes
- Excellent communication skills and exceptional attention to details
- Ability to gather relevant data from various sources
- Strong problem-solving skills
- Strong quantitative and qualitative analysis skills
- Experience in leading a team of researchers is preferred
Required Skills:
- 2+ years experience developing software using PaaS/APIs, Java, Docker, Bash, Json, Node js, sql / postgres, RestAPI, Swagger.
- Java 8 / Tomcat 8.5 / Jersey REST
- Spring MVC/Spring Boot/Microservices
- Hibernate
- Strong desire to learn
- Knowledge of cutting-edge technologies.
- Basic understanding of design patterns
- Comfortable working with Subversion, Git, or similar source control environments
- Must be willing to do Test Driven Development.
- Strong communication skills, must embrace working in a highly-collaborative environment
Preferred Skills:
- Good understanding of web-service technologies, Restful APIs
- Some exposure to a version control system such as Git or Subversion
- Proven understanding of software development techniques, concepts and processes
- Driven and self-motivated.
- Works creatively to solve challenging problems
Experience: 2+
Location: Noida (Currently WFH)/ PWFH
Notice Period: Immediate to 15 days















