
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently

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• Experience with RESTful APIs and GraphQL.
• Familiarity with version control systems like Git.
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Exp: 5+ years required
Night shift: 8 PM-5 AM/9PM-6 AM
Only Immediate Joinee Can Apply
We are seeking a mid-to-senior level Full-Stack Developer with a foundational understanding of software development, cloud services, and database management. In this role, you will contribute to both the front-end and back-end of our application. focusing on creating a seamless user experience, supported by robust and scalable cloud infrastructure.
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● Develop and maintain user-facing features using React.js and TypeScript.
● Write clean, efficient, and well-documented JavaScript/TypeScript code.
● Assist in managing and provisioning cloud infrastructure on AWS using Infrastructure as Code (IaC) principles.
● Contribute to the design, implementation, and maintenance of our databases.
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● Participate in code reviews to maintain code quality and share knowledge.
Qualifications
● Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
● 5+ years of professional experience in web development.
● Proficiency in JavaScript and/or TypeScript.
● Proficiency in Golang and Python.
● Hands-on experience with the React.js library for building user interfaces.
● Familiarity with Infrastructure as Code (IaC) tools and concepts (e.g.(AWS CDK, Terraform, or CloudFormation).
● Basic understanding of AWS and its core services (e.g., S3, EC2, Lambda, DynamoDB).
● Experience with database management, including relational (e.g., PostgreSQL) or NoSQL (e.g., DynamoDB, MongoDB) databases.
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Location: India (Remote)
Job Overview:
We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.
Key Responsibilities:
- Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
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- Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
- Build and optimize API and batch integration workflows with performance tuning.
- Document solutions thoroughly and provide technical troubleshooting support.
- Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.
Required Skills & Experience:
- 5+ years of experience in Data Management.
- 3+ years of hands-on expertise with:
- Informatica Customer 360 Cloud MDM
- Reference 360
Proven experience in:
- Data Modeling
- Data Governance and Quality
- Dashboards and Reporting
- API/Batch Integration Development
- Performance Tuning and Optimization
- Strong communication, documentation, and stakeholder interaction skills.
Nice to Have:
- Experience in the pharmaceutical industry or working with global clients.
- Familiarity with regulatory and compliance frameworks in data management.
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Responsibilities
- Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
- Understand the healthcare market, customers and build business cases for new product opportunities.
- Listen to the users on a regular basis and figure out the opportunities to solve their problems.
- Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
- Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
- Use data, creativity, and experimentation to constantly improve the product experience
Requirements
- Have 1-4 years of experience in building and managing large-scale enterprise products.
- Have prior experience in the development team and understand how modern development frameworks function.
- Are passionate about translating customer needs to usable design and process flows for growth levers and optimization.
- Have Good understanding of funnels, agile & sprints, and wireframes.
- Display the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
- Understand how the application functions and the technicalities around it.
- Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, and Figma.
- Love analytics and very frequent experimentation
4 to 12 years of experience in IT Industry with 3+ years of expereince in Java, microservices skills
Responsibilities
Analyze user engagements (e.g. click-through and bounce rates)
Report on web traffic from all social media
Build and support SEO strategies, including optimizing keywords in content marketing projects
Identify the habits of our online customers and suggest ways to reach a broader audience
Maintain a cohesive strategy across all platforms to increase our brand awareness
Coordinate with our digital team and the Marketing department to design advertising campaigns
Ensure timely responses to customers and followers’ queries and comments
Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)
Research how emerging social networks and features can benefit our company
Requirements:
Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role
Hands-on experience with social media platforms and digital marketing campaigns
In-depth understanding of SEO, keyword research, and Google Analytics
Experiences with social media management tools, like Buffer and Hootsuite
Familiarity with online content (experience with WordPress and content management systems preferred)
Ability to identify target audience preferences and trends
Excellent communication skills
Time management and multitasking skills
Additional qualifications in digital technologies or social media management will add plus points to your performance.
- Strong hands on in Core Java, OOPS, Exception handling, Multi-Threading, Generics and design patterns.
- Proficient in designing and developing web applications using Java/JEE
- Working experience in Spring Boot, Spring Integration and REST Web services
- Exposure to UI technologies/frameworks like JavaScript, React JS , Flux and knowledge of CSS, HTML etc
- Build tools like Maven.
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- Good in debugging code through eclipse and browsers
- Should be capable to work independently. Desirable
- Experience in any Continuous Integration/Delivery tools like GIT, Docker, Jenkins, Ansible
- Working knowledge of database like Oracle and application server like Tomcat, WebLogic.
- Knowledge of Linux
- Exposure to any test automation technologies such as Selenium, Fitnesse, Mockito, Junit, any other testing frameworks
- Candidate must to have exposure to working in a fast-paced environment using Agile methodologies
- A person with technical thrust who keeps him up to date with latest technology trends, practices, patterns etc. Knowledge of Open Source tools and technologies
Design
· Design a Service Platform that will serve a large scale of users
· Prepare design based on requirements and direction provided by product manager
· Research and consult with SMEs to ensure the design is most suitable to meet the requirements
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· Propose UI/UX design decisions that align with requirements and expectations
· Create any support documentation required for future design updates and validation
Develop
· Document development plan to implement requirements (Senior)
· Manage development project tasks and schedule (Senior)
· Establish development lifecycle model to suit the needs of the project (Senior)
· Build & configure the base platform based on Open Source solution
· Manage sprint cycle releases and track development progress
Quality
· Perform Quality Assurance before releasing new features
· Conduct Integration testing to ensure platform is stable
· Track any issues and ensure that defects are resolved in the next release
· Demonstrate new features at the end of the sprint
· Report the development progress weekly including any issues identified
Standards
· Use the following standards, methods and techniques
o SDLC including Waterfall, Agile & DevOps
o Project Management & Requirements Management
o Coding standards, Code review process & Code management
o Build, Test & Release Processes
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Technology
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