fabric
https://fabric.incAbout
Photos
Company social profiles
Jobs at fabric
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Amazon Web Services (AWS)Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Similar companies
About the company
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Jobs
4
About the company
Jobs
16
About the company
Building quality products are a challenge !
Taking up challenges is our way of upscaling our performance.
Unico Connect is a digital product development company based in Mumbai, India, that comprises of a team of young enthusiastic nerds who thrive on great ideas and exciting projects that look to bring innovative changes in the world. We ideate, create and execute exceptional digital products that revolutionizes the face of modern business.
Jobs
1
About the company
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Jobs
8
About the company
Techjays is The AI Reimagination Company — an enterprise AI partner founded by leaders with experience at Google. We don’t just experiment with AI; we build, deploy, and scale production-grade systems that solve real business problems.
Our focus is on industries where impact matters most — manufacturing, logistics, and complex enterprise operations. From intelligent automation to LLM-powered workflows, we design solutions that deliver measurable business outcomes in under 90 days.
With 20+ live AI systems already in production and over $100M in cost savings delivered, our work goes beyond proof of concept — it drives tangible value.
Headquartered in Menlo Park, Techjays operates across seven countries including the USA, India, UAE, UK, Canada, Australia, and Bangladesh — helping global enterprises rethink how they build, operate, and scale with AI at the core.
Jobs
9
About the company
Jobs
3
About the company
Company: BXI – Barter Exchange of India
About Us: BXI (Barter Exchange of India) is a Barter Market Place Platform, it is a B2B Community of Brands | Business Units | Organisation and works on the Philosophy of " Give What You Have - Take What You Need " It works on membership model as one stop Digital platform from various categories Who Come and Exchange with Other Members for their Barter Needs. BXI Evaluates your Business Entity and Immediately issue you tokens which can be used to Shop What you Want from the Market Place and You can Network with Other Members Present there.
Visit Us: https://bxiworld.com/
Address: Chakala, Andheri – 400059.
Our Credentials :
1. Invested Start-Up
2. First & Only IRTA Approved Company in India
3. Nishith Desai Associate has Advised BXI with Law and tax Perspective.
To Name Few Active Brands with BXI : Hyatt | KFC | BOAT | Radisson | Della | India Today | Baskin Robbins | Pizza Express | Philips | Skoda | GMR Airports | Nexus Malls | PVR INOX | Godrej - India Circus | Time Zone | Business World | Sugar Cosmetics Etc.
Jobs
3
About the company
Jobs
7
About the company
Jobs
6
About the company
Jobs
1
