fabric
https://www.fabric.incAbout
Photos
Connect with the team
Jobs at fabric
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Similar companies
Appknox
About the company
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Jobs
4
Tracxn
About the company
Jobs
1
Incubyte
About the company
Who we are
We are Software Craftspeople. We are proud of the way we work and the code we write. We embrace and are evangelists of eXtreme Programming practices. We heavily believe in being a DevOps organization, where developers own the entire release cycle and thus own quality. And most importantly, we never stop learning!
We work with product organizations to help them scale or modernize their legacy technology solutions. We work with startups to help them operationalize their idea efficiently. We work with large established institutions to help them create internal applications to automate manual opperations and achieve scale.
We design software, design the team a well as the organizational strategy required to successfully release robust and scalable products. Incubyte strives to find people who are passionate about coding, learning and growing along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services. More on our website: https://www.incubyte.co/
Join our team! We’re always looking for like minded people!
Jobs
14
Mammoth Analytics
About the company
Mammoth
Mammoth is a data management platform that enables anyone working with data to get insights with the least friction. The product is a lightweight, self-serve, on-demand cloud-based (SaaS) analytics solution that takes care of data ingestion, storage, cleansing, transformation, ad hoc analysis, and exploration.
Mammoth Analytics is a startup based in London, with offices in Portugal and Bangalore. We are quite open to remote work, but some of us are hardcore office lovers and want to meet in person every day. You get to choose.
Our mission
- At Mammoth, we are continuing to build the most accessible and powerful data management platform on earth. Our goal is to reinvent the way people view their data. We want to empower the non-technical user with a set of simple but powerful tools to manage data in ways not possible with any other product out in the market today.
To know more about us visit https://mammoth.io/
Jobs
1
Apprication pvt ltd
About the company
Jobs
11
UIUX Studio
About the company
UIUX Studio is an exceptional design agency, where creativity meets functionality to craft exceptional digital experiences. We are a team of 60+ professionals dedicated to delivering top-notch offshore services that empower businesses to achieve their objectives by generating more leads and sales. Our mission is to create stunning, intuitive, and user-centric interfaces that elevate our client's digital presence and drive exceptional user experiences. With an impressive track record of delivering top-notch services spanning over a decade, we have had the privilege of collaborating with a diverse clientele, ranging from big enterprises to dynamic start-ups backed by venture capital.
Jobs
3
Inncircles
About the company
Jobs
5
The Alter Office
About the company
About Us:
The Alter Office is a dynamic product-building and service-providing company with a diverse portfolio that includes innovative social apps, immersive virtual worlds, unique gaming experiences, Ad-tech and SaaS-based applications. We blend product innovation with comprehensive service solutions, driven by creativity and a quest for excellence. We are seeking passionate individuals eager to contribute to our diverse team.
Our Culture:
At The Alter Office, we promote a fun, collaborative work environment where complex problems are tackled and innovative solutions are celebrated. We encourage everyone to collaborate freely with colleagues at all levels. We seek professionals who align with our values, are driven by our vision, and are passionate about making a significant impact through their work.
Jobs
1
Unravel Carbon
About the company
Unravel Carbon is the climate platform helping companies with global supply chains make data-driven decisions.
Our platform provides enterprises with reliable insights on their emissions, enabling them to measure, reduce, and report with confidence.
Headquartered in Singapore, with offices in Australia and Vietnam, we serve customers across the globe.
We are trusted by companies across key sectors, including manufacturing, fashion, consumer goods, food and beverage, and financial services.
Our customers include leading enterprises such as Global Fashion Group, Big Dutchman, and AIA.
We are backed by some of the best investors, including Sequoia and Y Combinator.
Our calculation methodology is certified by TÜV Rheinland against the GHG Protocol corporate standard for Scope 1, 2, and 3 emissions, and the ISO 14064 series for GHG inventories.
We ensure data security with our ISO 27001 certification and SOC 2 Type 1 attestation.
At Unravel Carbon, we are driven by a powerful mission: to accelerate the world's progress toward a zero-carbon economy.
Our vision is to integrate climate-driven decisions into global business practices to leave a habitable world for future generations.
Jobs
0
Conections One Business Services Private Limited
About the company
Jobs
3