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About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

JOB DESCRIPTION:

Location: bangalore

Mode of Work : 3 days from Office

DSA(Collections, Hash maps, trees, Linkedlist and Arrays, etc), Core Oops concepts(Multithreading, Multi Processing, Polymorphism, Inheritance etc) Annotations in Spring and Spring boot, Java 8 Vital features, database Optimization, Microsevices and Rest API

• Design, develop, and maintain low-latency, high-performance enterprise applications using Core Java (Java 5.0 and above).
• Implement and integrate APIs using Spring Framework and Apache CXF.
• Build microservices-based architecture for scalable and distributed systems.
• Collaborate with cross-functional teams for high/low-level design, development, and deployment of software solutions.
• Optimize performance through efficient multithreading, memory management, and algorithm design.
• Ensure best coding practices, conduct code reviews, and perform unit/integration testing.
• Work with RDBMS (preferably Sybase) for backend data integration.
• Analyze complex business problems and deliver innovative technology solutions in the financial/trading domain.
• Work in Unix/Linux environments for deployment and troubleshooting.
• Angular and AWS must skill

• Strong WordPress fullstack developer (frontend focused) Profile
• Mandatory (Experience 1): Must have 4+ YOE as a WordPress fullstack developement (80% Frontend, 20% backend)
• Mandatory (Experience 2): Must have 3+ YOE as a WordPress frontend developement using HTML, CSS, Javascript
• Mandatory (Experience 3): Must have 6 month+ experience in WordPress backend developement using php
• Mandatory (Skills 1): Strong knowledge of version control (Git) and collaborative code workflows
• Mandatory (Skills 2): Must have good communication skill

Preferred

• Preferred (Skills 1): Good knowledge of front-end frameworks/libraries (React, Angular, or Vue.js)

Key Responsibilities:

• Develop and implement effective recruitment strategies to meet staffing needs.
• Source candidates through job boards, social media, and networking.
• Conduct interviews and assess candidates' qualifications.
• Coordinate with hiring managers to understand position requirements.
• Maintain a positive candidate experience throughout the hiring process.
• Assist in the development of employer branding initiatives.

Qualifications:

• Proven experience in talent acquisition or recruitment.
• Strong communication and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruiting tools.

As a Software Engineer III – Unreal Engine, you’ll be a core technical contributor and leader on a team building high-end AAA PC/Console experiences. You’ll take ownership of critical game systems, mentor other engineers, and help define technical direction. Working alongside art, design, and production, your experience and engineering insight will shape the gameplay, tools, and systems that bring our ambitious projects to life.

What You’ll Do

• Architect, implement, and optimize complex systems in Unreal Engine 5 using C++
• Lead development of gameplay, systems, and core tech features
• Collaborate with designers, artists, and producers to ensure technical feasibility and creative alignment
• Mentor junior engineers and uphold best engineering practices
• Drive performance improvements across PC and console builds
• Participate in planning, tech reviews, and cross-functional coordination

What We’re Looking For

• 7+ years of experience in Unreal Engine-based game development
• Deep expertise in C++ and Unreal Engine internals (e.g., Gameplay Framework, Replication, UObjects, GAS, )
• Experience with multiplayer, AI, Bots, Physics and rendering systems
• Shipped multiple PC/Console titles with significant system ownership
• Excellent debugging, profiling, and performance-tuning skills
• Strong software architecture skills and understanding of real-time game systems
• Proven leadership and mentoring abilities

Nice to Have

• Familiarity with Unreal Editor tooling, plugins, and build systems
• Knowledge of Agile production pipelines
• Contributions to tool development or tech pipelines
• Understanding of AI-Tools and ability to adapt them in workflows to improve productivity

Job Category: Engineering

Job Type: Full Time

Job Location: Hyderabad

• Design, develop and maintain features, services, products that are part of a company
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the company production environment by participating in an on-call rotation

• Bachelor's degree in Computer Science or equivalent work experience
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
• Experience writing and consuming RESTful APIs
• Expertise with data modeling
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Proficiency with SQL and NoSQL datastore
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies