L&D Quality and Compliance Specialist

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Location: Goregaon East

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Role Type: Corporate HO-Based

Job Summary

We are looking for a Corporate Quality MIS Analyst with 3–7 years of experience in the Automotive, Wiring Harness, or Auto Components industry. The candidate will be responsible for consolidating quality data from multiple plants, analysing Quality KPIs, preparing MIS reports and dashboards, and providing management-level insights for quality improvement.

Key Responsibilities

Consolidate plant-wise Quality MIS, KPIs, and performance reports.

Analyse PPM, rejection, rework, FPY, customer complaints, CAPA, and 8D data.

Prepare quality MIS reports, dashboards, trend analysis, and management presentations.

Coordinate with Plant Quality Teams to ensure timely and accurate data submission.

Identify quality trends, deviations, recurring issues, and improvement opportunities.

Maintain standardized Corporate Quality MIS formats, databases, and reporting systems.

Support management reviews with accurate quality data and analytical insights.

Track plant-wise quality performance and highlight gaps against defined targets.

Key Requirements

3–7 years of experience in Quality MIS / Quality Reporting within Automotive, Wiring Harness, or Auto Components.

Strong understanding of Quality KPIs, MIS reporting, and data analysis.

Advanced proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and dashboards.

Good knowledge of PowerPoint and management presentation preparation.

Knowledge of 7 QC Tools, 8D, CAPA, Root Cause Analysis, PPM, Rejection, Rework, and FPY.

Strong analytical, coordination, communication, and reporting skills.

Experience coordinating with multiple plant/quality teams will be preferred.

Key Responsibilities

• Conduct quality audits of US payment transactions and operational activities.
• Review transactions for accuracy, completeness, and compliance with established procedures.
• Validate payment processing, refunds, reversals, settlements, and transaction status.
• Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
• Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
• Perform root-cause analysis to identify recurring errors and recommend corrective actions.
• Prepare quality reports, maintain audit records, and track quality performance metrics.
• Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
• Participate in calibration sessions with Operations, Training, and Quality teams.
• Provide feedback to team members to improve accuracy and process performance.
• Support process improvement initiatives to reduce errors and enhance operational efficiency.

Mandatory Requirements

• Minimum 2 years of overall professional experience.
• Graduation is mandatory.
• Minimum 2 years of relevant experience in US Payments.
• Experience in payment processing, transaction auditing, or Quality Assurance is required.
• US international voice process experience is mandatory.
• Domestic voice experience will not be considered.
• Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and stakeholder-management skills.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Auditor – Management Systems (ISO Standards)

Location: Ahmedabad ( Hybrid)

Employment Type: Full-Time

🔎 About the Role

We are hiring a skilled Management System Auditor to conduct ISO audits, deliver high-quality assessment outcomes, and support certification activities. The ideal candidate must have hands-on experience in ISO 9001, 14001, 45001, 27001, 22000, 50001 or other standards, along with strong reporting and client-handling skills.

This role involves extensive travel, interaction with diverse industries, and strict adherence to ISO/IEC 17021-1 and ISO 19011 guidelines.

🧩 Key Responsibilities

• Plan, prepare, and execute Stage 1, Stage 2, Surveillance, Recertification, Transfer & Special Audits.
• Review client documentation, audit scope, and previous audit history.
• Evaluate compliance with applicable ISO standards using process approach, risk-based thinking & sampling techniques.
• Conduct opening & closing meetings and prepare accurate audit reports.
• Record findings, non-conformities, observations, and improvement opportunities.
• Ensure professional client interaction across Quality, EHS, IT, HR & Operations teams.
• Maintain impartiality, confidentiality, and compliance with accreditation guidelines.
• Participate in calibration, witness audits, and competency upgrades.
• Identify business opportunities and refer potential clients during audits.
• 
  

🎓 Qualifications

• Bachelor’s degree in Engineering, Science, IT, or Environmental Science.
• CQI/IRCA Certified Lead Auditor in at least one standard (Mandatory/Preferred).
• Minimum 5 years industry/auditing experience.
• Experience conducting minimum 15–20 third-party audits (preferred).
• Exposure to sectors such as manufacturing, IT, pharma, infrastructure, services (added advantage).
• 
  

💼 Skills & Competencies

• Strong knowledge of ISO standards & audit techniques.
• Familiar with ISO 19011 principles.
• Excellent communication, report writing & analytical skills.
• Ability to manage audits across multiple locations.
• High level of integrity, professionalism, and client orientation.
• Proficiency in MS Office.

📈 Key Performance Indicators (KPIs)

• Number of audits completed within timeline & quality standards.
• Accuracy and clarity of audit reports.
• Client satisfaction scores and feedback.
• Lead sharing & business development support.
• Compliance with accreditation and internal review requirements.
• 
  

✈️ Travel Requirement

• Willingness to travel 60–80% across India and overseas for on-site audits.
• Flexibility for hybrid (on-site + remote) audits.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Company: Vi-Son Cables Pvt. Ltd.

Location: Mumbai – Corporate Office

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Job Summary

We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.

Key Responsibilities

• Consolidate plant-wise Quality MIS, KPIs and performance reports.
• Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
• Prepare MIS reports, dashboards, trend analysis and Management presentations.
• Coordinate with Plant Quality Teams for timely and accurate data.
• Identify quality trends, deviations and improvement areas.
• Maintain standardized Corporate Quality MIS and databases.

Key Requirements

• 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
• Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
• Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
• Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
• Strong analytical, coordination and communication skills.

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Job Title: Auditor – Management Systems (ISO Standards)

Location: Ahmedabad

Employment Type: Full Time

About the Role

We are looking for an experienced Management Systems Auditor with an Electrical Engineering background to conduct third-party audits against international ISO standards. The role involves audit planning, on-site assessments, report preparation, and client coordinationWe are looking for an experienced Management Systems Auditor with an Electrical Engineering background to conduct third-party audits against international ISO standards. The role involves audit planning, on-site assessments, report preparation, and client coordination

We are hiring an experienced Management System Auditor to conduct ISO audits, deliver quality assessment outcomes, and support certification activities. The ideal candidate should have hands on experience in ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22000, ISO 50001, or other ISO standards, along with strong reporting and client handling skills.

The role involves extensive travel, interaction with clients across different industries, and compliance with ISO IEC 17021 1 and ISO 19011 guidelines.

Key Responsibilities

• Plan and conduct third-party certification audits, including Stage 1, Stage 2, Surveillance, and Re-certification audits.
• Assess client compliance with applicable ISO management system standards.
• Prepare audit plans, checklists, and detailed audit reports.
• Identify non-conformities, document audit findings, and ensure timely report submission.
• Coordinate with client teams and maintain professional audit practices.
• Identify potential business opportunities during client engagements.
• 
  

Mandatory Requirements

• Education: B.E./B.Tech in Electrical Engineering.
• Experience: Minimum 5 years of relevant professional experience; experience in third-party auditing is strongly preferred.
• Certifications: IRCA/CQI Lead Auditor certifications in ISO 9001, ISO 14001, ISO 45001, and ISO 50001, or willingness to obtain all required certifications before joining.
• Audit Experience: Exposure to certification audits, audit documentation, compliance assessments, and ISO audit methodologies.
• Industry Exposure: Electrical/Electronics Manufacturing, Power & Energy, Engineering, Automation, Infrastructure, or Renewable Energy is preferred.
• Strong communication, analytical, report-writing, and client-handling skills.
• Willingness to travel extensively (60–80%) across India and occasionally overseas.
• 
  

What This Role Offers

• Exposure to diverse industries and management system certification audits.
• Opportunities for professional development and continuous learning.
• Performance-based appraisal and competency development.

Job Overview

We are hiring a Quality Analyst for US Payroll operations with experience in international voice processes and quality auditing. The candidate will be responsible for monitoring customer calls, auditing payroll-related transactions, ensuring process compliance, and improving overall service quality.

Key Responsibilities

• Monitor and evaluate international customer calls related to US payroll.
• Conduct quality audits to ensure compliance with SOPs and process guidelines.
• Review payroll-related queries, including salary discrepancies, deductions, tax withholding, payslips, and payment issues.
• Evaluate calls for communication, accuracy, customer handling, and resolution quality.
• Identify quality gaps and provide feedback and coaching to agents.
• Prepare quality reports, analyze performance metrics, and conduct root-cause analysis.
• Participate in calibration sessions with operations and training teams.
• Support process improvement initiatives to reduce errors and improve customer satisfaction.

Mandatory Requirements

• Minimum 4 years of total experience in an international voice process.
• Minimum 2 years of relevant experience as a Quality Analyst in US Payroll.
• Graduation is mandatory.
• International voice experience is mandatory; domestic voice experience will not be considered.
• Good English communication skills.
• Good knowledge of US payroll processes, deductions, and salary calculations.
• Experience in call monitoring, quality audits, and feedback sessions.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US night shifts.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Preferred Skills

• Knowledge of payroll systems such as ADP, Workday, or UKG.
• Understanding of quality metrics such as CSAT, QA Score, AHT, and FCR.
• Experience in BPO, BPM, payroll outsourcing, or HR operations.

Job Title: Auditor – Management Systems ( Chemical)

Location: Ahmedabad (with travel as required)

Employment Type: Full-Time

Workdays: Monday to Saturday

Role Overview:

The Auditor – Management Systems is responsible for planning, executing, and reporting audits of client organizations to evaluate their compliance with applicable ISO standards.

The auditor is expected to adhere to the principles of ISO/IEC 17021-1 and ISO 19011, ensuring audits are conducted with competence, impartiality, and consistency. The role also contributes to business development by identifying new opportunities and referring potential clients through professional interactions and personal networks.

Key Responsibilities:

1. Audit Planning and Preparation

• Review client scope, management system documentation, and audit history.

• Prepare risk-based audit plans, checklists, and schedules as per ISO 19011 and ISOQAR procedures.

• Coordinate with clients to finalize logistics and ensure audit readiness.

2. On-Site and Remote Auditing

• Conduct Stage 1, Stage 2, Surveillance, Re-certification, Transfer, and Special Audits.

• Evaluate conformity against applicable standards such as ISO 9001, 14001, 45001, 27001, 22000, 50001,

etc.

• Apply the process approach, risk-based thinking, and effective sampling techniques.

• Conduct opening and closing meetings, collect objective evidence, and record audit findings.

3. Reporting

• Prepare detailed, accurate, and timely audit reports, including observations, nonconformities, and

improvement opportunities.

• Submit reports and associated documentation as per internal timelines and quality requirements.

4. Client Engagement

• Interact professionally with client representatives across functions—Quality, EHS, IT, HR, Operations, and

Management.

• Provide clear and constructive feedback, explain audit findings, and guide clients on next steps without

consulting.

5. Compliance and Professional Development

• Maintain impartiality, confidentiality, and ethical conduct at all times.

• Comply with ISOQAR India’s internal procedures, accreditation requirements, and applicable standards.

• Participate in calibration meetings, witness audits, and refresher training programs.

• Continuously upgrade knowledge of standards, industry practices, and audit techniques in line with ISO

19011.

6. Business Development Support

• Identify potential business opportunities during client audits and share leads with the Business

Development team..

• Facilitate acquisition of new clients by leveraging professional connections and referring prospects from

your own network.

Qualifications:

Education:

• Bachelor’s degree in chemical engineering (B.E./B.Tech –

Mechanical/)

• Additional technical certifications relevant to industry sectors are a plus.

Professional Certifications:

• IRCA/CQI Certified Lead Auditor in ISO 9001, ISO 14001, ISO 45001 and ISO 50001 or willingness topursue these certifications before joining.

Experience:

• Minimum 5 years of relevant experience; 4+ years preferred.

• Minimum 15–20 third-party audits conducted (as Lead or Support Auditor). [Preferred]

• Exposure to Engineering & Industrial Manufacturing, Chemical & Petrochemical, Automotive,

Pharmaceutical, Metals, Oil & Gas, Infrastructure, or other relevant industrial sectors will be an added

advantage. [Preferred]

Skills & Competencies:

• In-depth knowledge of ISO standards and audit methodology.

• Familiarity with ISO 19011 auditing principles and techniques.

• Strong communication, analytical, and report-writing skills.

• Time and resource management across multi-location audits.

• Professionalism, integrity, and result orientation.

• Proficiency in MS Office

Senior Quality Engineer

Notice Period: Immediate

Purpose of the Job:

We are seeking a highly skilled and experienced Senior Quality Engineer to join our Enterprise Technology and Data team. This role is crucial in ensuring the delivery of high-quality data-driven solutions and applications across our enterprise systems. The ideal candidate will have deep expertise in quality engineering, automated testing, and extensive experience in testing large-scale data systems, particularly in ETL processes and working with Azure Fabric and Google Cloud data platforms such as BigQuery and Google Cloud Data Pipelines.

As a Senior Quality Engineer, you will be responsible for defining and implementing quality assurance processes, developing automated tests, identifying and mitigating risks, and ensuring the overall quality of our technology and data platforms across multi-cloud environments (Azure and Google Cloud Platform). You will work closely with cross-functional teams including developers, data engineers, and product managers to ensure that the highest standards of quality are maintained throughout the software development lifecycle.

Main Activities:

1. · Test Planning & Execution: Design detailed test strategies/plans, test cases, and test scripts to validate data accuracy, integrity, and system functionality in ETL pipelines across Azure and GCP (e.g., Dataflow, Data Fusion, BigQuery pipelines), including both functional and non-functional testing.
2. · Data Quality: Collaborate with data engineers to monitor and ensure the accuracy, completeness, and consistency of data across various data platforms including Azure Synapse/Fabric and Google BigQuery, validating transformations and data integrity in ETL pipelines.
3. · Data Pipeline Testing: Collaborate with data engineering teams to design and execute tests for Data pipelines running on Azure Fabric as well as Google Cloud services such as Dataflow, Dataproc, and Pub/Sub-based pipelines, ensuring transformation, integration, and storage processes function as expected.
4. · SQL Database Testing: SQL Database Testing: Development and execution of SQL-based automated tests for database validation, ensuring data integrity, performance, and security across multiple databases including BigQuery datasets and Azure SQL/Synapse environments.
5. · Performance Testing: Conduct performance testing to evaluate the scalability, stability, and performance of large-scale data systems across distributed cloud platforms including Azure and GCP.
6. · Automated Testing: Develop and maintain automated test frameworks for data applications, including ETL processes, APIs, and data integration systems using industry-standard tools, and extend automation to support BigQuery validation, GCP pipeline testing, and AI/ML data validation scenarios.
7. · Defect Tracking & Resolution: Work with development and operations teams to identify, report, and track defects across multi-cloud data ecosystems, ensuring timely resolution.
8. · Continuous Improvement: Propose and implement improvements to testing processes and frameworks to increase efficiency and effectiveness of quality assurance efforts across Azure and Google Cloud-based data platforms and AI-enabled data solutions.
9. · Collaboration: Partner with business stakeholders, project managers, and technical teams to ensure alignment with quality goals and deliverables across enterprise data platforms spanning multiple cloud providers.
10. · Mentorship: Provide guidance and mentorship to junior quality engineers, helping them improve their technical skills in modern data testing practices including cloud-native and AI-driven validation techniques.
11. · Compliance & Best Practices: Ensure adherence to industry standards and best practices related to software quality, particularly in relation to data systems, ETL processes, and cloud technologies including Azure and Google Cloud Platform environments.

Knowledge/Skill Requirements:

· Education:

1. o Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
2. · Experience:
3. o 5+ years of experience in software quality engineering, with at least 3 years of experience in an enterprise data environment.
4. o Proven experience in automated testing tools (e.g., Selenium, JUnit, TestNG, or similar frameworks).
5. o Hands-on experience with data validation, transformation, and data pipeline testing in cloud environments, specifically Azure and/or Google Cloud Platform (GCP).
6. o Strong understanding of data management, data warehousing, ETL processes, and data integration.
7. o Experience with data warehousing, data lakes, and cloud-based ETL tools including Azure Data Factory, Azure Synapse, Google BigQuery, Dataflow, and Dataproc is a plus.

Technical Skills:

1. o Proficient in scripting languages (e.g., Python, Java, SQL) for test automation and ETL process validation.
2. o Experience working with Azure Data Factory, Azure Synapse Analytics, Microsoft Fabric, as well as Google Cloud services such as BigQuery, Dataflow and Cloud Composer (Airflow) for data pipeline orchestration and validation.
3. o Strong knowledge of software development methodologies (Agile, Scrum, Waterfall) and experience in a continuous integration/continuous deployment (CI/CD) environment.
4. o Familiarity with version control systems (e.g., Git), CI/CD tools (e.g., Jenkins, Azure DevOps), and cloud infrastructure (e.g., Azure, GCP).
5. · Soft Skills:
6. o Strong analytical, problem-solving, and troubleshooting skills.
7. o Excellent communication skills, with the ability to collaborate effectively across departments.
8. o Detail-oriented with a passion for ensuring high-quality standards in data-driven solutions.
9. o Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
10. · Certifications/Additional Training – Nice-to-Have:
11. o Relevant certifications (e.g., Azure DevOps, Azure ML, ISTQB, Google Cloud Professional Data Engineer or Professional Cloud Developer) are a plus.
12. o Experience working with data governance tools such as Azure Purview and ensuring data compliance