Copywriter

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

Rocketlane is building a unified workspace that enables customers to collaborate on onboarding projects. Rocketlane streamlines work collaboration and communication with customers across projects, both real-time or async. It features visibility, consistency, customer experience, collaboration, and productivity. It was launched in 2020 and is based

in Walnut, California, United States.

About Us:

Zemoso Technologies provides product & data engineering solutions using open source Big Data stacks, Machine Learning and advanced custom visualizations.

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019).

Our founders have had past successes - founded a decision management company acquired by SAP

AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

Currently, for our Hyderabad, India development centre, we are looking for Scrum Master.

Position: Scrum Master

Experience: 4-7Years

Location: Hyderabad

Qualification: BTECH/BE in CSE or equivalent

Scrum master certification is a plus

Responsibilities:

Manage each project’s scope and timeline

Coordinate sprints, retrospective meetings and daily stand-ups

Coach team members in Agile frameworks

Facilitate internal communication and effective collaboration

Be the point of contact for external communications (e.g. from customers or stakeholders)

Work with product owners to handle backlogs and new requests

Resolve conflicts and remove obstacles that occur

Help teams implement changes effectively

Ensure deliverables are up to quality standards at the end of each sprint

Guide development teams to higher scrum maturity

Help build a productive environment where team members ‘own’ the product and enjoy working on it

Requirements:

Experience in a scrum master role

Familiarity with software development

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks (Crystal, XP etc.)

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability.

Outstanding organizational skills

Key Responsibilities:

·        Develop and create websites, applications, and systems

·        Participate on the Development and Testing Phase of the Projects

·        Participate as a member of the Scrum team

·        Maintain and enhance existing Projects

·        Deliver quality output on all Projects

·        Showcase your analytical and problem-solving ability.

·        Guide and Mentor other developers

·        Be updated on the latest technologies

Requirements:

·        More than 4-8 years’ experience in PHP

·        Must have minimum 4 years work experience in Laravel framework

·        Knowledge and experience in: MySQL, JQuery, Bootstrap, HTML,CSS

·        Knowledge on Coding Standards, Design Patterns, and Best Practices

·        Has actual experience and understanding on Agile Software Development

·        Ability to prioritize and handle multiple tasks and projects concurrently.

·        Able to mentor, collaborate and guide other team members

·        Team Player, Proactive and Accountable

Job Description: Speech Recognition Engineer

3 years of industry experience

Responsibility:

 Development of ASR engine using frameworks like ESPNET or FairSeq or Athena or

Deep Speech using PyTorch or Tensorflow

 Assist to define technology required for Speech to Text besides core engine

and to design integration of these technologies.

 Work on improvement of model's accuracy and guide the team with best practices.

Desired experience:

 Good understanding of machine learning(ML) tools.

 Should be well versed in classical speech processing methodologies like hidden

Markov models (HMMs), Gaussian mixture models (GMMs), Artificial neural

networks (ANNs), Language modeling, etc.

 Hands-on experience of current deep learning (DL) techniques like Convolutional

neural networks (CNNs), recurrent neural networks (RNNs), long-term short-term

memory (LSTM), connectionist temporal classification (CTC), etc used for

speech processing is essential.

 The candidate should have hands-on experience and any of the end-to-end

implementation of ASR tools such as ESPNET or FairSeq or Athena or Deep

Speech

 Hands-on PyTorch and Tensorflow experience is desirable.

 Experience in techniques used for resolving issues related to accuracy, noise,

confidence scoring etc.

 Ability to implement recipes using scripting languages like bash

 Ability to develop applications using python, c++, Java

 Knowledge of Transformer Models like BERT-base. ELMo, ULM-FIT

 Experience in CI/CD pipeline, MLOps processes

 Hands-on deployment experience using cloud applications like AWS, GCP

Location: Bangalore

Desirable Skills: ML, Knowledge of Speech Recognition frameworks such as ESPNET

or FairSeq or Athena or Deep Speech etc, Hands-on experience of deep learning (DL)

techniques like CNN, RNN, LSTM etc., AWS, GCP

Our client is re-imagining skill-based education building the future of higher education. The platform educates young talent from remote India (tier - 2/3 cities/towns) on job-relevant skills and connects skilled graduates to jobs. With more than 200000+ users currently on the platform, it is growing exponentially. We are looking for the missionary talent to join us in the journey to transform higher education and build the university of the future.

Designation: Associate Center Manager

Description

The Operations function at Cultfit is responsible for driving in-center sales, customer experience,

inventory management, customer troubleshooting and people management.

Key responsibilities 

1. Sales:

- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials

-Responsible for achieving target by driving conversion

-Responsible for Upselling

-Should maintain record of every interaction with new user

-Should enter all details of customers, walks ins on internal tools

2. Operations:

-Managing center experience and incremental enhancements

-Timely Opening and Closing of the center

-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for

both stocking and re-ordering (first-aid, stationary, water, towels etc.)

-Managing classes and workouts

-Ensuring punctuality of trainers and classes

-Handle issues with respect to attendance, equipment and space availability

-Customer interactions and troubleshooting

-Interact with walk-ins and prospective clients

-Improving member attendance through meet and greet, familiarity building and creating a

welcoming atmosphere

-Take feedback from members and partners about classes and document the same

-Handle issues that may lead to consumer experience during or pre/post class-Center facility audits and inputs

-Ensure that we do daily audits of the center and facility including all supplies and essentials

-After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Full

Time employment.

Desired Background

-A Bachelor’s degree

-0-2 years of work experience

-Passion for fitness and healthy living

-People management skills

-Good Communication skills (Proficiency in English)

-Customer centrism

-Positive attitude

-Ability to resolve conflict