Data Engineer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

ROLES AND RESPONSIBILITIES:

• 2-4 years of experience designing in consumer-focused product companies. (Bonus points if you've worked in startups or fintech!)
• Gather requirements from stakeholders, derive problem statements and plan design engagements. Also, proactively launch efforts to improve different aspects of the product.
• Ensuring design quality, consistency, and coherence within the product.
• Design flows and experiences that are incredibly simple and elegant.
• Collaborate and conduct user research and evaluate user feedback on designs and do iterations according to feedback.
• Experiment and validate design ideas and opinions.
• Expert-level understanding of the design tools (Figma/Adobe Suite/etc.) It would be a bonus if you know exactly how to create super cool micro-interactions using any tool like Principle, AfterEffects or ProtoPie.
• A collaborative team player who can work well with Product, Engineering, Business and Customer experience teams to ensure that everyone is aligned with the design vision.

IDEAL CANDIDATE:

• You've a tech mindset. Although, you are not expected to code.
• You have strong opinions, loosely held
• You spend time agonising over the meta-design details but know when to choose progress over perfection.
• You have experience designing cross-platform experiences, from the web to native mobile.
• You know how to use Al tools like Midjourney.

WHAT WE VALUE?

• Having a great taste/intuition is important to move fast.
• You take the shot like an artist - You decide fast and deliver right
• You are the CEO of what you do - You show ownership and make things happen.
• You own the overall experience including copy, graphics, etc.

Job Description

This is an HR Generalist role wherein, you will be an integral part of our People Function team, responsible for assisting in various human resources functions and initiatives. This role offers a unique opportunity for recent graduates or individuals with limited experience to gain valuable hands-on experience and develop a strong foundation in HR practices.

Roles and Responsibilities:

1. Participate and drive creative employee engagement initiatives by coordinating with other team members.

2. Coordinate pre-onboarding schedules, induction sessions, arrange meetings with leadership, address queries, and distribute joining formalities documents, emails, etc.

3. Issuance of letters and Filing of all documents.

4. Communication : manage internal posts around company announcements, new joiners, festivals etc.

5. Handle leave management across all departments.

6. Assist in employee coordination for all internal initiatives

6. Maintaining internal data and share reports whenever required.

Good to have:

Preparing 2D creatives, Video editing, Social media management

Competencies for the role:

1. Excellent verbal and written communication skills.
2. Ability to prioritise, plan and complete work within the deadlines.
3. Complete ownership of all tasks to ensure the desired results are achieved.
4. Willingness to learn and grow.
5. Ability to act with integrity, professionalism, and confidentiality.
6. Proficiency in MS Office and strong skills in Excel.

Educational Qualification:

Business Graduate with MBA (preferred).

Location:

Work from Office - Hyderabad

iNFX is a set of micro-services that (mainly) will run on our embedded Linux devices – our payment terminals and edge devices. The purpose is to provide key software building blocks for the things our customers need to do on their retail sites – like processing payments, integrating with devices on the forecourt (petrol dispensers, EV chargers, Tank gauges, price signs), running the workflow on payment terminals and providing for mobile payments & customer engagement. 

 The team we are looking for would be working on the C++ based microservices. Experience with payments processing would be very beneficial. 

While we ideally want C++ developers, it is important to note this is Application development rather than traditional “embedded” development. We want people who understand APIs, protocols, and ideally payments. Ideally having worked with Linux, although Kernel driver development experience is not so important. Neither is bare-metal / low-level firmware experience. The software is also intended to be portable to Windows environments - so experience in cross platform development is important. 

No need to target Assembler skills for the Application Engineer, good C++ & Linux Application development skillsets are important but experience in the payment domain is an truly an advantage some of payment domain experience/expertise would be - understanding of ISO8583 type messaging, payment transaction types, payment software development exposure, EMV understanding, Payments security and certification etc

• research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• seek out the appropriate contact in an organisation
• generate leads and cold call prospective customers
• meet with customers/clients face to face or over the phone
• foster and develop relationships with customers/clients
• understand the needs of our customers and be able to respond effectively with a plan of how to meet these
• think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• have a good understanding of the businesses' products or services and be able to advise others about them

• Designing and building advanced applications for the iOS platform
• Collaborating with cross-functional teams to define, design, and ship new features
• Unit-test coding for robustness, including edge cases, usability, and general reliability
• Working on bug fixing and improving application performance
• Continuously discovering, evaluating and implementing new technologies to maximize development efficiency

Desired Candidate Profile

• Bachelor's degree in Computer Science or related technical discipline
• 3-6 years iOS app development experience
• Strong hands on experience in developing high performance mobile applications
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly
• Expert with Swift (swift 4.0 & above) and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Must have experience in BLE and BT
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Understanding of Apples design principles and interface guidelines
• Experience with performance and memory tuning with tools such as Instruments and Shark
• Familiarity with cloud message APIs and push notifications
• Familiarity with the MVC and MVVM design patterns
• Knowledge of the open-source ecosystem and the libraries available for common tasks
• Experience building, testing and distributing native apps that consume RESTful services
• Hands-on coding, systems analysis, design, and delivery of projects assigned
• At least three native iPhone applications deployed in the marketplace
• Should have Knowledge in Apple Certificate/Profile creation and maintenance
• Knowledge in SDK integration into iOS app & Realm Database is an added advantage
• Proficient understanding of code versioning tools such as GIT

• Ability to design and develop database architectures
• Expert working knowledge and experience of DBMS
• Ability to write complex T-SQL queries
• Expert knowledge of Azure Data Factory (ADF)
• Ability to create and manage SSIS packages while managing a full ETL lifecycle
• Proficiency in data cleansing and reconciliation
• Ability to assist others in topics related to data management
• Ability to quickly investigate and troubleshoot any data/database issues
• Expert knowledge in MS SQL Database Server administration, performance tuning and maintenance experience.

• Ability to work with end-users and project teams to analyze, document and create workflow processes
• Knowledge of SSRS (SQL Server Reporting Services)
• Attention to detail, critical thinking and problem solving skills.
• Excellent verbal/written communication skills and be a good team player.
• Azure SQL knowledge (SQL-as-a-service)
• Understanding of Agile Methodology.
• Working knowledge of Git.

Could Have

• DevOps knowledge (Infrastructure-as-a-code)
• Powershell scripting language
• Monitoring tools like Nagios, Azure tools.

Responsibilities:

• Planning, estimation, requirement analysis, database designing, wireframing, layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer.
• Handling coding works or major/complex parts of assigned projects and providing coding help and supervision to team members.
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Remove the technical impediments
• Focusing the team to ensure the on-time delivery of the agreed task.
• Reporting progress to the Project Manager.
• Facilitating code/design reuse.
• Training and mentoring of team members.
• Maintaining the skill set matrix of the team.
• Building and maintaining PWA.
• Work closely with the product team to accelerate A/B testing and maximize engagement.

Requirements:

• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript, Jquery.
• Excellent knowledge of JavaScript MVC architecture and OOP programming style.
• Good understanding and experience of working on Vue.js/React.js.