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🚀 Join Altruist Technologies Pvt. Ltd.

Role: Tele Sales – Customer Care Executive (Inbound + Cross-Selling)

📍 Location: Sector 127, Noida | 🕘 Shift: Day Shift

📌 Work Type: On-Site | 💼 Employment: Full-Time

👥 Openings: 600 | ⏳ Notice Period: Immediate

✨ About the Role

We’re hiring enthusiastic individuals to be part of the Axis BPO Process at Altruist Technologies. If you’re passionate about customer service and have a knack for communication and cross-selling, this is your chance to kick-start a rewarding career.

🔹 Key Responsibilities

• Handle inbound calls and resolve customer queries
• Promote and cross-sell relevant products/services
• Maintain accurate call records & reports
• Adhere to company processes and quality standards

🔹 Eligibility

• Education: Graduation (10+2+3)
• Age: 18–30 years
• Experience: 0–3 years (Freshers welcome!)
• Languages: Fluent in English & Hindi
• Skills: Excel, Communication, Calling

💡 Why Join Us?

✅ Growth-focused environment

✅ Skill development & career opportunities

✅ Energetic, modern workplace in Noida

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

We are looking for a senior developer to produce and implement functional software/web solutions. You will work with upper management to define software requirements and take the lead on operational and technical projects.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. Your goal will be to develop high-quality software/websites that is aligned with user needs and business goals.

Description:

• Migrating legacy applications to new technologies
• Maintaining applications and troubleshooting
• Designing new software programs, websites, and applications
• Managing project timelines and tasks

Skills & Experience:

• Proven experience as Senior Developer
• Must know - asp.net, MVC Architecture, AJAX, REACTJS, HTML/CSS, MS SQL, JAVASCRIPT
• Python and/or NODEJS, JAVA is added bonus
• Well versed with SSO, Shibboleth and SAML
• Creating and integrating API's
• Should have good knowledge about networking
• Previous experience with applications based on SAML, SSO and CDN's.
• Must have basic knowledge about Identity Providers, access gateways and integration with SSO's

This person MUST have:

• BE Computer Science, MCA or equivalent
• Extreme CSS skills
• Experience with ReactJS or NextJS is a MUST
• Strong communication skills
• A strong passion for writing simple, clean and efficient code.
• Sound knowledge of clean code, no unused code, optimized code and more.
• Always starting with a document and then implementing in a systematic and organized manner
• Past experience as a frontend developer building modern JavaScript-based web applications
• Excellent verbal and written communication, teamwork, decision making and

influencing skills.

Experience:

• Min 5 years experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates
• Forecasting pricing and revenue based on demand and market trends
• Understanding inventory management processes
• Maintaining distribution channel data integrity
• Generating revenue reports and preparing monthly reports
• Working closely with marketing, operation and other departments in the organization
• Ensuring that price parity is maintained through all third-party distribution channels
• Completing the Revenue Analysis Report on a daily basis and communicating to Senior Revenue Manager

Desired Candidate Profile

• Background in hospitality
• Prior experience in handling revenue management in hotels
• Knowledge of Revenue Analysis Report
• Experience in handling price parity through 3rd party    

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

• Strong experience working as a .Net developer.
• Proficient in Microsoft .NET development using C#. Experience with web development technologies including http://asp.net/">ASP.NET, MVC, EF, HTML, JavaScript, Angular, JQuery, AJAX, and CSS.
• Experience designing and developing enterprise-grade software.
• Experience with source control management systems and deployment environments.
• Experience with debugging, performance profiling and optimization.
• Comprehensive understanding of object-oriented and service-oriented application development techniques and theories.
• Internally motivated, able to work proficiently both independently and in a team environment.