Sales Executive

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

• Strong Digital Data Operations Profile
• Mandatory (Experience 1) – Must have 6+ YOE in Marketing tech operation/digital operations
• Mandatory (Experience 2) - Must have 2+ YOE using Datadog for setup, real-time monitoring and implementation for web pages
• Mandatory ((Experience 3) – Must have experience in incident management processes, including defining SLAs and triaging incident for the marketing universe
• Mandatory (Experience 4) - Must have experience in Real User Monitoring (RUM) across all marketing pages to capture data on performance (page load times, web-vitals), user behavior (heatmaps, device types, geography), and experience quality
• Mandatory (Experience 5) - Must have experience in developing and maintaining dashboards (using PowerBI, Tableau, or similar tools) to visualize incident trends, SLA adherence, and usage metrics from both synthetic and real user monitoring.
• Mandatory Note: Avoid Candidates from Hyderabad (native)

Preferred

• Preferred (Skills 1) – Experience in creatig dashboards with tools like Power BI or Tableau or strong aptitude and willingness to learn these tools as part of the role.
• Preferred (Skills 2) – Experience Adobe Analytics
• Preferred (Skills 3) – ITIL Knowledge/Certification

Job title: Video Editor intern

About Us:

Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly supports and follows the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena."

Position Overview:

We are seeking a creative and enthusiastic Video Editor Intern to join our team. This internship provides an exciting opportunity for individuals interested in gaining hands-on experience in video editing and production. The ideal candidate will have a passion for storytelling through video, strong technical skills, and a desire to learn and grow in a dynamic environment.

Responsibilities:

•   Assist in editing raw footage into engaging and polished videos.

•   Collaborate with the creative team to develop video concepts and storyboards.

• Incorporate visual effects, transitions, and other elements to enhance the overall quality of videos.

• Trim and rearrange footage to improve pacing and narrative flow.

•   Add music, sound effects, and voiceovers to enhance the storytelling process.

•   Color correct and adjust video footage to maintain visual consistency.

•    Assist with the organization and management of video assets and project files.

•   Stay up-to-date with industry trends and best practices in video editing software and techniques.

•   Support the production team during video shoots and other related tasks as needed.

Requirements:

•   Currently enrolled in or recently graduated from a film production, digital media, communications, or related program.

•     Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.

•   Strong understanding of video editing techniques, including pacing, timing, and storytelling.

•   Creative mindset with a keen eye for detail.

•   Excellent communication and collaboration skills.

•    Ability to work in a fast-paced environment and meet tight deadlines.

•   A portfolio showcasing video editing projects (academic or personal projects are acceptable).

Preferred Qualifications:

•  Basic knowledge of motion graphics and animation software (e.g., Adobe After Effects).

• Experience with color grading and correction techniques.

We are looking for an astute Director of Engineering to join our team! As the leader of our rapidly growing engineering team, you will be responsible for the end-to-end development and delivery of our Products. In short: lead, build, retain & grow a top-notch engineering team that delivers top-notch products.

• Own, develop and execute the engineering strategy for the company
• Provide people and technical leadership to all engineering teams
• Lead the development and implementation of new products & features
• Partner with other cross-functional teams such as product, design, etc.
• Manage, coach and mentor a team of engineers and technology leads
• Recruit world-class engineers and grow the engineering team

• Strong technology leader, with proven ability to lead fast-paced engineering teams
• Extensive technical knowledge of engineering and cloud-native product development
• 2+ years of experience leading engineering teams with demonstrable outcomes
• Excellent written and verbal communication skills
• Excellent managerial and supervisory skills
• Experience leading fast-paced engineering teams in the consumer internet space

FrontEnd Developer - ReactJs & Angular

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

Responsibilities:

• Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
• Competent in building single page web applications using Node.js and React Js
• Redux/ Recoil Js for state management
• Universal rendering (Client-side rendering and Server-side rendering)
• Experience with cross-browser, cross-platform, and design constraints on the web
• Experience in developing automated unit and functional tests
• Experience in an agile development process
• Deep knowledge of algorithms and design patterns
• Have a passion for quality and writing clean, readable code that scales and performs well
• Good interpersonal communication skills

Desired Candidate Profile:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries 

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

Roles & Responsibilities:

• Responsible for improving the company's organic search results.
• Creates and launches SEO campaigns, identifies areas of improvement.
• Expertise in building high-quality links from reputed sites.
• Strong experience in on-page and off-page link building activities.
• Ability to build/manage a team and motivate them to achieve the team objective.
• Review and analyze areas that need to be improved, deleted, or revised, prepare detailed strategy reports.
• Compile and present SEO performance reports.
• Identify the least expensive but most powerful and profitable keywords for the website.
• Ensure websites are filled with optimal keywords and Consult with the Tech team to improve SEO wherever required.
• Executing weekly technical audits to identify issues and bugs.
• Perform keyword research to optimize existing content and uncover new opportunities.
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.
• Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific.
• Help to create and support marketing content to socialize and use for social media purposes.
• Should be an individual contributor as well as the ability to manage a team.

Requirement:

• Any BE Graduate or Equivalent degree holder.
• 3 to 8 years of experience.
• Candidates with previous Ed-tech /E-learning/ E-Commerce experience will be preferred.
• Should be a self contributor.
• Excellent verbal and written communication skills.
• Ability to multitask and remain organized in a fast -paced environment.

Remuneration: Best in the Industry.

Job Location:  Bommanahalli, Hosur Road, Bengaluru

Notice Period: Immediate